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2011 Trends Report: Customer Relationship Management (CRM)

White Paper Published By: Focus CRM
Focus CRM
Published:  Aug 04, 2011
Type:  White Paper
Length:  5 pages

Effectively and efficiently managing customer relationships is job No. 1 in most businesses. Are you ready for the coming changes in the customer relationship management (CRM) landscape? What trends should be on your radar in the next 12 months?

In this guide, Focus Experts share their 2011 predictions for CRM.



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focus crm, customer relationship management, 2011 trends, sales, marketing, customer satisfaction, customer service, marketing automation, sales & marketing software, sales automation, customer experience management