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Leveraging Your Service Desk to Scale Your MSP Business

White Paper Published By: Nimsoft
Nimsoft
Published:  Oct 24, 2011
Type:  White Paper
Length:  13 pages

This paper offers tips for offering self-service capabilities to  customers, therefor improving customer service levels and satisfaction.



Tags : 
saas, service management, nimsoft, cloud service, delivery, models, monitor, monitoring, best practices, virtualize, virtualization, challenges, convergence, network architecture, network management, application performance management, business activity monitoring, cloud computing, content management, infrastructure