> AT&T > Key Trends in the Contact Center Services Market

Key Trends in the Contact Center Services Market

White Paper Published By: AT&T
Published:  Nov 07, 2011
Type:  White Paper
Length:  4 pages

Consumers are increasingly reliant on mobile devices and social networks to buy, communicate and exchange information. As a result, companies are looking to contact centers and cloud-based services to help them strengthen their customer relationships with proactive services and business advisory support -- often through analytics.

Tags : 
contact center services, contact center, trends in contact centers, services, solutions, customers, enterprises, at&t, att, at+t, mobile devices, communication, information, exchange, cloud, infrastructure, network architecture, mobile computing, mobile data systems, mobile workers