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A Better Customer Experience with Integrated Support

Case Study Published By: LogMeIn
LogMeIn
Published:  Mar 01, 2012
Type:  Case Study
Length:  2 pages

Faced with lengthy support calls, Sling Media's Customer Experience team used to spend a lot of time trying to understand customer problems and providing solutions over the phone. This brief case study illustrates how Sling Media's transition to a remote support solution with web-based chat realized a substantial cut in session times and an increase in customer satisfaction.



Tags : 
customer service, integrated support, customer support, cusomter solutions, live chat, chat support, call center management, customer interaction service, customer relationship management, customer satisfaction, ebusiness