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The Oracle Live Help On Demand Solution on Facebook

White Paper Published By: Oracle
Oracle
Published:  Feb 03, 2012
Type:  White Paper

Customers that wish to incorporate the power of the Oracle Live Help On Demand solution into their corporate Facebook pages are typically looking to do more than just place a static live chat or click-to-call button. They want to benefit from making operating hours, agent availability, and even the rules engine accessible from their social media headquarters as well. With today's Facebook, that should be well within their grasp. In fact, with iFrames replacing standard Facebook Markup Language (FBML) in the recently redesigned fan pages, companies now have more control than ever before over the content of their Facebook tabs.



Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management, knowledge management, enterprise applications