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Collect eBook: Building a Customer Data Foundation

White Paper Published By: IBM
Published:  Oct 15, 2013
Type:  White Paper
Length:  15 pages

Collecting data to build rich customer profiles is an essential step in interactive cross-channel marketing that drives revenue and loyalty. As customers become more connected across more channels, including mobile and social, marketers need to be able to collect that data to understand these “Generation C” consumers in order to carry on a meaningful conversation.

Tags : 
enterprise marketing management, emm, capitalize market, data driven marketing, data collection struggle, data trails, customer behavior, mistargeted market, act on opportunities, multichannel connectedness, sales and support agent, customer interactions, customer browsing behavior, keeping up with data collection, network performance management, traffic management, business intelligence, customer interaction service, customer relationship management, customer experience management