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Benefits of Web Self-Service

White Paper Published By: Oracle
Oracle
Published:  Nov 13, 2013
Type:  White Paper

Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.



Tags : 
zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content, fast resolution, collaborative self-service, social tools, customer retention, consumer input, outbound communication, customer interaction service, customer relationship management, collaboration, customer experience management, cloud computing