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The Blueprint to Contact Center Modernization–Replacing your ACD

White Paper Published By: Genesys
Genesys
Published:  Dec 11, 2013
Type:  White Paper
Length:  7 pages

Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD.

Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to:

• Enhance Customer Experience
• Virtualize your customer service environment
• Reduce Total Cost of Ownership (TCO)

Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment.  Read Now.



Tags : 
automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center, ip/sip technology, total cost of ownership, tco, genesys, call center management, call center software, customer interaction service, customer satisfaction, customer service, it spending, contact management, customer experience management, business technology, telecom