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Contact Center Consumer Preference eBook

White Paper Published By: Avaya
Avaya
Published:  Dec 18, 2013
Type:  White Paper
Length:  19 pages

In this eBook, we’ll help you connect consumer interaction preferences with critical business issues like a shrinking customer base, brand loyalty, business efficiency, agent productivity and profitability. You’ll learn to:

  • Optimize efficiency and performance management
  • Improve profitability by reducing costs and increasing revenue
  • Protect your technology investment in an unpredictable economy
  • Deliver a superior experience across every channel
  • Balance increasing demands against flattening budgets



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avaya, ebook, consumer interaction, customer. customer service, cem, performance management, it management