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The Perfect Combo: ITIL, ITSM and Social Media

White Paper Published By: BMC Software
BMC Software
Published:  Jan 31, 2014
Type:  White Paper
Length:  4 pages

What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix?  BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.

Tags : 
it service management, service desk, help desk, saas help desk, cloud help desk, bmc, networking, it management, knowledge management, enterprise applications, mobile computing, mobile workers, wireless infrastructure, business technology, cloud computing, mobile device management, infrastructure management