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Putting the Contact Center at the Core of the Customer Experience

White Paper Published By: Aspect Software
Aspect Software
Published:  Feb 07, 2014
Type:  White Paper

Customers and employees have a plethora of ways to interact with your organization.  There is email, phones, texts, chats, social sites, and many other means of communication, but with all these ways to communicate, how do you keep them organized and well balanced?  Download this whitepaper to see the importance of the contact center and how having it at the core of your customer experience will allow for seamless communication for customers.



Tags : 
aspect software, contact center, customer experience, customer service, sms, it management