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5 Habits of Effective Service Desk Managers

White Paper Published By: Cherwell Software
Cherwell Software
Published:  Jun 29, 2015
Type:  White Paper
Length:  10 pages

Discover 5 habits of highly effective IT service desk managers in this complimentary guide. Written by Phil Gerbyshak for both new and experienced service desk managers, this eBook offers best practices which will benefit not just IT, but the organization as a whole.

  • For new service desk managers, use this guide to quickly get yourself and your service desk up to speed
  • For the experienced service desk manager, you’ll find years of practice and current trends in a nice, neat package, offering a practical take on what’s received, during the years, the best results.



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effective, service, manager, metrics, productivity, effectiveness, customer experience management, employee performance, service management, business technology