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How to improve the way your business interacts with customer support agents

White Paper Published By: Zendesk
Zendesk
Published:  Aug 22, 2017
Type:  White Paper
Length:  29 pages

The quality of customer service provided by agents can impact everything from the customerís feeling about a single interaction to the lifetime value of that same person.

The way a business treats its agents can have a direct impact on how the agents interact with your customers, which in turn impacts the bottom line. Happy agents will not only provide a better customer experience but stay with your organization longer. This article focuses on how to improve the way your business interacts with support agents.




Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent