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Gartner’s 2018 Magic Quadrant for the CRM Customer Engagement Center

Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk

2014 Remote Support Trends: Rapid Expansion of Device Coverage and Workflow Options Continues

Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn

Gartner’s Magic Quadrant for BPM-Platform-Based Case Management Frameworks

Published By: Pega     Published Date: May 25, 2016
Organizations are constantly turning to IT solutions to streamline their operations and processes and gain efficiencies. Business Process Management solutions is one area gaining traction inside enterprises as they look to making their workflow more effective and more capable to an ever changing business environment. According to Gartner, BPM-platform-based case management frameworks are configurable "apps" meant to help solution architects accelerate the delivery of unique and flexible case management solutions. Gartner evaluated 11 providers in this growing market segment including Pegasystems. Download this Gartner Magic Quadrant analysis for BPM platform-based case management frameworks and gain a better understanding of the solutions offered by each BPM vendor.
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions, application integration
    
Pega

Magic Quadrant for Intelligent Business Process Management Suites

Published By: Pega     Published Date: May 25, 2016
Adapting to changing market dynamics is not easy for any enterprise-class organization. To stay competitive, companies not only must adapt different go to market and customer service strategies but also embrace internal business process and workflow changes, which in many cases can be more difficult. Enter Intelligent Business Process Management Suites (iBPMS). According to Gartner, iBPMS compress the observation-to-action-to-outcome cycle, and help business transformation leaders, business process directors and solution architects establish a fluid capability to handle big change. Gartner evaluated 15 iBPMS vendors including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding evolving iBPMS market and the solutions offered by each iBPMS vendor.
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions, enterprise management
    
Pega

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement, business management, business process management, customer interaction service
    
Pega

Critical Capabilities for BPM-Platform-Based Case Management Frameworks

Published By: Pega     Published Date: May 25, 2016
Case management frameworks built on business process management platforms help IT solutions architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. According to Gartner, the complex architecture required to support case management has relegated it to the status of a niche application, typically addressed by specialist, commercial off-the-shelf application providers and system integrators. Case management as a process style is being applied in many sectors beyond government, legal and insurance, including healthcare, banking, higher education and retail. Industry and cross-industry case management frameworks are now available. "Adaptive case management" hype exceeds the reality of what buyers need. Gartner evaluated 12 vendors including Pegasystems against nine critical capabilities in four use cases. Download this Gartner analysis and gain a better understanding of the case management frameworks solutions offe
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions, case management
    
Pega

Secure Platform for Scale-Out and Cloud Infrastructure

Published By: Oracle CX     Published Date: Oct 19, 2017
In today’s IT infrastructure, data security can no longer be treated as an afterthought, because billions of dollars are lost each year to computer intrusions and data exposures. This issue is compounded by the aggressive build-out for cloud computing. Big data and machine learning applications that perform tasks such as fraud and intrusion detection, trend detection, and click-stream and social media analysis all require forward-thinking solutions and enough compute power to deliver the performance required in a rapidly evolving digital marketplace. Companies increasingly need to drive the speed of business up, and organizations need to support their customers with real-time data. The task of managing sensitive information while capturing, analyzing, and acting upon massive volumes of data every hour of every day has become critical. These challenges have dramatically changed the way that IT systems are architected, provisioned, and run compared to the past few decades. Most companies
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Oracle CX

Forrester TEI Report

Published By: Gigamon     Published Date: Oct 19, 2017
Download the Forrester Total Economic Impact™ of Gigamon: Cost Savings and Business Benefits Enabled by Gigamon to see how customers benefit from comprehensive and scalable visibility across their networks. This study delves into a cost-benefit analysis of the Gigamon security delivery platform, network visibility and traffic monitoring solutions that enable companies to see what matters in order to meet their security objectives, increase productivity and keep hardware, software and personnel costs in check without affecting performance.
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Gigamon

Put Safety First. Don't Rely on PPE Alone. Lower Arc Flash Risk With These Strategies

Published By: Schneider Electric     Published Date: Jun 06, 2017
Could you do more for worker safety? Protective gear alone can't prevent arc flash injury. In fact, according to NFPA 70E, injuries sustained during an arc ?ash event would be reduced and survivable due to arc-rated PPE. Complying with the safe work practices required by NFPA 70E and implementing arc flash mitigation strategies through engineering controls will enhance workplace safety for employees and lower financial risk for your company. Read the white paper, "Mitigating Arc Flash Hazards", for more information.
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arc flash, nfpa 70e compliance, electrical workplace safety, arc flash risk assessment, arc flash analysis, arc flash mitigation solutions
    
Schneider Electric

Put safety first. Don't rely on PPE alone. Lower arc flash risk with these strategies.

Published By: Schneider Electric     Published Date: Nov 21, 2017
Could you do more for worker safety? Protective gear alone can't prevent arc flash injury. In fact, according to NFPA 70E, injuries sustained during an arc ?ash event would be reduced and survivable due to arc-rated PPE. Complying with the safe work practices required by NFPA 70E and implementing arc flash mitigation strategies through engineering controls will enhance workplace safety for employees and lower financial risk for your company. Read the white paper, "Mitigating Arc Flash Hazards", for more information.
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arc flash, nfpa 70e compliance, electrical workplace safety, arc flash risk assessment, arc flash analysis, arc flash mitigation solutions
    
Schneider Electric

Put safety first. Don't rely on PPE alone. Lower arc flash risk with these strategies.

Published By: Schneider Electric     Published Date: Jan 02, 2018
Could you do more for worker safety? Protective gear alone can't prevent arc flash injury. In fact, according to NFPA 70E, injuries sustained during an arc ?ash event would be reduced and survivable due to arc-rated PPE. Complying with the safe work practices required by NFPA 70E and implementing arc flash mitigation strategies through engineering controls will enhance workplace safety for employees and lower financial risk for your company. Read the white paper, "Mitigating Arc Flash Hazards", for more information.
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arc flash, nfpa 70e compliance, electrical workplace safety, arc flash risk assessment, arc flash analysis, arc flash mitigation solutions
    
Schneider Electric

Magic Quadrant for Intelligent Business Process Management Suites

Published By: Pega     Published Date: Jun 21, 2016
Download this Gartner Magic Quadrant analysis and gain a better understanding evolving iBPMS market and the solutions offered by each iBPMS vendor.
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Pega

Total Economic Impact™ Of IBM Customer Behavior Analytics Solutions

Published By: IBM APAC     Published Date: Jun 07, 2017
This Total Economic Impact (TEI) analysis has been prepared exclusively for you based on your inputs. The analysis provides a high-level estimate of the impact of implementing IBM customer behavior analytics solutions.
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customer experience, customer analytics, customer behavioural analytics, customer experience management
    
IBM APAC

Financial Services Companies Reap Benefits of Vblock Systems

Published By: EMC Converged Platforms     Published Date: Jan 27, 2016
In the spring of 2015, the IDC organized a study on the business value Vblock systems bring VCE customers. The organizations that took part in this study ranged from 400 employees to 200,000 employees, with an average employee count of 27,113. These organizations represent a wide array of industries and countries. The results of this study were published in the VCE-sponsored IDC white paper entitled, “The Business Value of VCE Vblock Systems: Leveraging Convergence to Drive Business Agility, May 2015”. This report identifies the challenges faced by financial services industry today and how VCE’s Vblock Systems are being used to address them.
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vce, vblock systems, idc analysis, innovation, customer experience, it solutions, financial benefits, security
    
EMC Converged Platforms

Gartner’s Magic Quadrant for BPM-Platform-Based Case Management Frameworks

Published By: Pega     Published Date: May 03, 2016
Download this Gartner Magic Quadrant analysis for BPM platform-based case management frameworks and gain a better understanding of the solutions offered by each BPM vendor.
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Pega

The Next Generation of Cloud FP&A: Simple, Collaborative, and Real-Time

Published By: SAP     Published Date: Nov 06, 2015
This report, based on a survey of over 200 organizations, illustrates that cloud users are looking for a new generation of cloud solutions which are simple, highly collaborative, and enable high performing Financial Planning and Analysis (FP&A) processes featuring accuracy and effectiveness.
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cloud financial planning and analysis, fp&a, cloud users, cloud solutions, finance
    
SAP

Build vs. Buy: A Guide for Customer Identity and Access Management

Published By: Akamai Technologies     Published Date: Jul 02, 2019
In today’s markets, customer identities and the personal data associated with them are among the most critical and valuable assets of any enterprise. Managing these digital identities — from first registration and login to the later stages of the customer relationship — and extracting business value from the associated data are complex tasks, commonly referred to as customer identity and access management (CIAM). When implementing a system to collect, manage, and utilize digital identity and customer data, companies have two basic choices: in-house development or buying a dedicated solution from a vendor specialized in CIAM (i.e., build vs. buy). Read this white paper for an in-depth analysis of CIAM implementation options, including: ? Must-haves for a successful, enterprise-grade CIAM system ? Pros and cons of implementation options, ranging from in-house software development to commercial off-the-shelf solutions ? A real-world case study that illustrates the ROI of an effective CI
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Akamai Technologies

Migrate to Red Hat® Enterprise® Linux: Lower the Total Cost of Ownership

Published By: RedHat     Published Date: May 10, 2017
This white paper provides an analysis of five organizations that migrated enterprise applications from proprietary legacy systems to RHEL solutions.
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red hat, linux, enterprise linux, reduce costs, improve efficiency, platform
    
RedHat

The Changing Face of Risk Management in the New Regulatory Environment

Published By: Sybase     Published Date: Dec 01, 2011
This free white paper explores how IT departments at financial institutions are assuming a more proactive role in identifying technologies.
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capital markets, capital markets solutions, capital markets financial solutions, capital market solutions, capital markets software, capital market software, capital markets trading, market data collection
    
Sybase

Execution Analytics: Real-Time Challenges and Directions in Institutional Trading

Published By: Sybase     Published Date: Dec 01, 2011
This white paper looks at managing securities trading data based on a robust process and technology infrastructure.
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capital markets, capital markets solutions, capital markets financial solutions, capital market solutions, capital markets software, capital market software, capital markets trading, market data collection
    
Sybase

Introduction To Complex Event Processing (CEP) In Capital Markets

Published By: Sybase     Published Date: Dec 01, 2011
This free Sybase presentation provides a high-level overview of Complex Event Processing (CEP).
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capital markets, capital markets solutions, capital markets financial solutions, capital market solutions, capital markets software, capital market software, capital markets trading, market data collection
    
Sybase

Real-Time Risk Monitoring

Published By: Sybase     Published Date: Dec 01, 2011
This white paper shows the success of using a visual data analytics platform to monitor and manage positions/exposure in real time.
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capital markets, capital markets solutions, capital markets financial solutions, capital market solutions, capital markets software, capital market software, capital markets trading, market data collection
    
Sybase

The Power of Real-time Continuous Intelligence with ESP

Published By: Sybase     Published Date: Dec 01, 2011
This free white paper shows you how leading financial services companies are reaping the benefits of Continuous Intelligence.
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capital markets, capital markets solutions, capital markets financial solutions, capital market solutions, capital markets software, capital market software, capital markets trading, market data collection
    
Sybase

Aerohive Controller-less Wireless Architecture

Published By: Aerohive     Published Date: Oct 23, 2014
This analysis is designed to provide potential customers with a comprehensive picture of the direct and indirect costs and benefits they should consider when evaluating Aerohive or any other wireless connectivity solutions.
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wireless connectivity, aerohive, controlle-less, benefits of wirelesss connectivity, 802.11, mobile computing, mobile data systems, mobile workers
    
Aerohive

Architecture sans fil et sans contrôleur Aerohive

Published By: Aerohive     Published Date: Oct 23, 2014
This analysis is designed to provide potential customers with a comprehensive picture of the direct and indirect costs and benefits they should consider when evaluating Aerohive or any other wireless connectivity solutions.
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wireless connectivity, aerohive, controlle-less, benefits of wirelesss connectivity, 802.11, mobile computing, mobile data systems, mobile workers
    
Aerohive
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