artificial intelligence

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Using AI for Better Self-Service

Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd

Banking on digital - how financial firms can be future ready

Published By: Cognizant     Published Date: Oct 23, 2018
As financial services firms embrace digital, they need business assurance strategies that extend conventional quality assurance methods to address the nuances of emerging technologies such as blockchain and advanced artificial intelligence (AI). At the same time, they also need assurance that their strategies can accommodate changes in the ever-shifting regulatory landscape wrought by the acceleration of digital within the core of their businesses. This white paper explores how financial firms can excel in digital by holistically addressing the quality of business processes built on disruptive technologies while assuring compliance to regulations.
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cognizant, finance, digital
    
Cognizant

Unprecedented Technological Trends Push the Envelope in Life Sciences

Published By: Cognizant     Published Date: Oct 23, 2018
A group of emerging technologies is rapidly creating numerous opportunities for life sciences companies to improve productivity, enhance patient care and ensure regulatory compliance. These technologies include robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), blockchain, the Internet of Things (IoT), 3-D printing and augmented reality/ virtual reality (AR/ VR). This whitepaper presents a preview of five pivotal technology trends remaking the life sciences industry: AI and automation, human augmentation, edge analytics/ processing, data ownership and protection, and the intermingling of products and services.
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cognizant, life sciences, patient care
    
Cognizant

The Road to AI

Published By: Cognizant     Published Date: Oct 23, 2018
Incorporating artificial intelligence into your business systems and processes is a journey unlike any other digital technology implementation. There is no utility AI. Every company must chart its own path to success. This white paper offers insights and recommendations to help organizations identify use cases, pilot and learn from them, and then repeat the process so AI becomes a key element in the organization’s continuous improvement.
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cognizant, artificial intelligence
    
Cognizant

Accelerate business growth and outcomes with Artificial Intelligence

Published By: Cognizant     Published Date: Oct 23, 2018
The implications of AI’s unique approach are profound: AI can learn by example rather than through brute-force programming; can understand human intention and emotions and act accordingly; and can handle extraordinarily complex relationships of data that are beyond the capability of human analysts working alone. AI can multiply what we currently do and take us to experiences we’ve never had before, at a speed and scale that will change entire industries. In these case studies, we’re pleased to present a range of real-world examples to guide your imagination. Here, you’ll find situations where companies like yours found AI to be part of the solution. These examples show how AI can enhance an existing application, workflow or process and reduce friction. This e-book presents how 10 organizations are using artificial intelligence to accelerate decision making, improve business processes, enhance user engagement, reduce costs and drive remarkable growth and profitability.
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cognizant, artificial intelligence
    
Cognizant

How HERE keeps traffic moving by delivering relevant and accurate incident data around the world

Published By: Here Technologies     Published Date: Sep 28, 2018
How do you keep people safe in a ‘once in a 1,000 years’ weather event? Hurricane Harvey was a category four hurricane which struck the coast of Texas, eastern Texas and southwestern Louisiana in August 2017. HERE was able to track the storm and accurately report more than 2,100 road closures and blockages in real-time helping people stay out of harm’s way. HERE is the world’s leading provider of traffic incident information to the automotive industry. This eBook shows how HERE’s deploys its people and artificial intelligence to gather the data, check it for accuracy and produce insights which keeps drivers safe.
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Here Technologies

Can Chatbots Provide a Great Customer Experience?

Published By: Spredfast     Published Date: Nov 14, 2018
How Top Brands Automate Social Service Practices Today’s conversational commerce requires brands to provide immediate answers to their customers’ questions. Chatbots and artificial intelligence are fast becoming critical tools for customer service, bringing speed and scale that ensures a superior experience. But what are the best practices that marketers need to know to tackle the challenges of customer service automation? ?Learn from experts from General Motors, Booking.com and Spredfast about how to bring automation into your CX workflows and bolster your social service strategies. You’ll find out: How to think about automation for your business? How chatbots enhance your agent workflows?? ??How Booking.com and GM are using AI to drive inspiration and customer? service efficiencies??
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Spredfast

Manufacturing Intelligence for the Next Industrial Revolution (Infographic)

Published By: TIBCO Software EMEA     Published Date: Sep 12, 2018
By processing real-time data from machine sensors using artificial intelligence and machine learning, it’s possible to predict critical events and take preventive action to avoid problems. TIBCO helps manufacturers around the world predict issues with greater accuracy, reduce downtime, increase quality, and improve yield. Read about our top data science best practices for becoming a smart manufacturer.
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inter-company connectivity, real-time tracking, automate analytic models, efficient analytics, collaboration
    
TIBCO Software EMEA

Accelerating Business Transaction with Effortless Authentication

Published By: Entrust Datacard     Published Date: Mar 20, 2017
As digital business evolves, however, we’re finding that the best form of security and enablement will likely remove any real responsibility from users. They will not be required to carry tokens, recall passwords or execute on any security routines. Leveraging machine learning, artificial intelligence, device identity and other technologies will make security stronger, yet far more transparent. From a security standpoint, this will lead to better outcomes for enterprises in terms of breach prevention and data protection. Just as important, however, it will enable authorized users in new ways. They will be able to access the networks, data and collaboration tools they need without friction, saving time and frustration. More time drives increased employee productivity and frictionless access to critical data leads to business agility. Leveraging cloud, mobile and Internet of Things (IoT) infrastructures, enterprises will be able to transform key metrics such as productivity, profitabilit
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Entrust Datacard

Artificial Intelligence for an Autonomous Data Center

Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
"Managing infrastructure has always brought with it frustration, headaches and wasted time. That’s because IT professionals have to spend their days, nights and weekends dealing with problems that are disruptive to their applications and organization and manually tune their infrastructure. And, the challenges increase as the number of applications and reliance on infrastructure continues to grow. Luckily, there is a better way. HPE InfoSight is artificial intelligence (AI) that predicts and prevents problems across the infrastructure stack and ensures optimal performance and efficient resource use. "
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Hewlett Packard Enterprise

Artificial Intelligence for an Autonomous Data Center

Published By: Hewlett Packard Enterprise     Published Date: May 04, 2018
Managing infrastructure has always brought with it frustration, headaches and wasted time. That’s because IT professionals have to spend their days, nights and weekends dealing with problems that are disruptive to their applications and organization and manually tune their infrastructure. And, the challenges increase as the number of applications and reliance on infrastructure continues to grow. Luckily, there is a better way. HPE InfoSight is artificial intelligence (AI) that predicts and prevents problems across the infrastructure stack and ensures optimal performance and efficient resource use.
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Hewlett Packard Enterprise

AI Meets Collaboration

Published By: Cisco EMEA     Published Date: Mar 05, 2018
Advanced Technology is having a growing impact on our everyday lives. Adoption of advanced technologies and virtual assistants such as Amazon Echo and Google Home are becoming more mainstream in homes. Meanwhile organizations worldwide are increasingly looking at how to implement similar technologies to improve productivity, speed workflows, and increase collaboration among employees, business partners, and even customers. To date, little is known about perceptions of technologies such as artificial intelligence (AI) and virtual assistants in the workplace and how they will impact how we work in the future.
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technology, customers, enterprise, business
    
Cisco EMEA

What if Every CFO Had Their Own AI?

Published By: Financial Force     Published Date: Dec 01, 2017
Mention artificial intelligence (AI) to a person on the street, and you'll conjure up Hollywood visions ranging from the humanity-crushing Skynet of the Terminator series to the robot love interests in Her or Ex Machina. Perspectives on the tangible impact of AI similarly range from Elon Musk's declaration of AI as "the greatest risk we face as a civilization" to IBM Chief Science Officer Dr. Guruduth Banavar's belief that "we've never known technology that can have a greater benefit to all of society than artificial intelligence". The reality, especially in the short term, likely lies somewhere between these extremes.
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Financial Force

Forrester Webcast: Deciphering Development Trends

Published By: Oracle     Published Date: Oct 20, 2017
What do these market-defining trends have in common? · Analytics for all · Analytics as competitive differentiator · Internet of Things · Artificial intelligence/Machine learning/Cognitive computing · Real-time analytics/event management They all rely on data – timely, accurate data delivered within an insightful context – to deliver value. The question is: who in the enterprise is most qualified and prepared to help deliver on the vision and values of the data-driven enterprise? It’s going to take a special type of professional to deliver that value to enterprises. Organizations are seeking professionals to step forward and take the lead, provide guidance and lend expertise to move into the brave new world of digital. The move to digital and all that it entails – sophisticated data analytics, online customer engagement and digital process efficiency – requires, above all, the skills and knowledge associated with handling data and turning it into insights. The move to digital i
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Oracle

Artificial Intelligence for an Autonomous Data Center

Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
Managing infrastructure has always brought with it frustration, headaches and wasted time. That’s because IT professionals have to spend their days, nights and weekends dealing with problems that are disruptive to their applications and organization and manually tune their infrastructure. And, the challenges increase as the number of applications and reliance on infrastructure continues to grow. Luckily, there is a better way. HPE InfoSight is artificial intelligence (AI) that predicts and prevents problems across the infrastructure stack and ensures optimal performance and efficient resource use.
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Hewlett Packard Enterprise

Exclusive: Top 10 Digital Trends for Power and Utilities in 2017

Published By: GE Power     Published Date: Jan 30, 2017
Be the first to read the 2017 top digital trend predictions for the (remove second the) the power and utility industry, and gain a competitive edge by understanding what’s next. Across the Electricity Value Network (EVN) - from generation through T&D and end user management, first movers and proactive digital adopters are far more likely to thrive in the future. Read the new Brief and learn how:
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2017 top digital trends, power plants, utilities, power producers, electricity value network, top digital trends, power plant cyber attacks, power grids, power industry, grid operators, cloud+edge, power plant software, platform economy
    
GE Power

The Next Mobile Decade

Published By: Adobe     Published Date: Mar 26, 2018
Ten years ago, the iPhone came into our lives and our world was utterly transformed. Since then, mobile devices have changed the way we communicate, take photos, find our way, even find our soul mates. With the advent of new technologies like artificial intelligence and virtual reality, the next decade promises to be even more transformative.
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Adobe

2018 Digital Trends

Published By: Adobe     Published Date: Apr 17, 2018
There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report. Here’s what’s top of mind for the majority of your peers: • Increasing digital marketing activities and budgets • Investing in well-designed user journeys that facilitate clear communication • Valuing creativity and design to differentiate their brands • Combining digital skills with technology to improve customer experience
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Adobe

2018 Digital Trends

Published By: Adobe     Published Date: May 04, 2018
There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report. Here’s what’s top of mind for the majority of your peers: • Increasing digital marketing activities and budgets • Investing in well-designed user journeys that facilitate clear communication • Valuing creativity and design to differentiate their brands • Combining digital skills with technology to improve customer experience
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Adobe
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