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What Makes Human-Centric BPM Different?

Published By: Ultimus     Published Date: Aug 16, 2007
The challenge for BPM today is not to simply “automate” processes, but to deliver the human-centric capabilities people need in order to fully embrace the new, more efficient work processes. When BPM systems deliver on these needs BPM close the gap between its high potential and its relatively modest adoption to-date.
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ultimus, bpm, business process management, automation, bpa, productivity, bpm basics, profitability
    
Ultimus

An Introduction to BPM

Published By: Ultimus     Published Date: Aug 16, 2007
In the coming years, we believe that BPM will become the most important technology-driven business initiative for most companies. It leads you toward a focus on using technology to support your business processes, rather than adapting your business processes to support your technologies. It provides strong, sustainable ROI and competitive advantage.
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ultimus, bpm, business process management, automation, process discovery, discovery, adaptive discovery, bpa
    
Ultimus

Ultimus and the Business Process Ecosystem: Complementing SAP and Enterprise Applications

Published By: Ultimus     Published Date: Aug 16, 2007
With the largest global installed base of pure-play BPM solutions, the Ultimus BPM Suite exemplifies the role of managing OSAP processes in the business process ecosystem. Customers worldwide use it to extend, maximize and complement their investments in SAP or other enterprise applications.
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ultimus, bpm, business process management, automation, bpa, productivity, bpm basics, profitability
    
Ultimus

Enterprise BPM Scalability

Published By: Ultimus     Published Date: Aug 16, 2007
Ultimus has been build from the ground-up with scalability in mind. Ultimus’ component-based, database centric architecture position it perfectly as a solution that allows you to effortlessly scale your enterprise business processes.
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ultimus, bpm, business process management, automation, bpa, productivity, bpm basics, profitability
    
Ultimus

Microsoft Workflow Foundation, SharePoint Workflow Designer and the Ultimus BPM Suite

Published By: Ultimus     Published Date: Aug 16, 2007
Windows Workflow Foundation (WF) and the Ultimus BPM Suite compliment each other. WF can be used to extend the capabilities of Ultimus by performing specialized services. The Ultimus BPM Suite can be invoked by WF activities to perform workflows that are not simple and require extensive and robust human-centric capabilities.
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ultimus, bpm, business process management, automation, bpa, productivity, bpm basics, profitability
    
Ultimus

The Exceptional Customer Experience: It's All About the Process

Published By: Interactive Intelligence     Published Date: Jul 20, 2010
Fixing dysfunctional service-related processes requires addressing four general problem areas first. Read how to identify and fix those areas, and service will consistently exceed customer expectations.
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interactive intelligence, customer experience, tco, it management, business process automation, bpa, soa, business process management
    
Interactive Intelligence

Conjoining Social, Mobile, ECM, and Process Automation

Published By: Interactive Intelligence     Published Date: May 07, 2012
IT strategies in insurance have traditionally been driven by business objectives and business strategy. But with technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment view to evaluate opportunities and drive differentiation. Read more in this paper from Mark Breading of Strategy Meets Action.
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interactive, technology, ecm, process automation, social and mobile technology, application integration, business analytics, content management system
    
Interactive Intelligence

Transforming the Insurance Customer Experience with Business Process Automation

Published By: Interactive Intelligence     Published Date: Feb 26, 2013
What happens when customer experiences go terribly wrong? In this white paper, we look at real world examples of customer experiences going terribly wrong from different points of view -- from consumers and carriers.
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transforming customer experience, interactive intelligence, business process automation, different points of views, customer examples
    
Interactive Intelligence

Field Service Automation Case Study: The ICEE Company

Published By: AT&T     Published Date: Jun 30, 2008
In 2000, ICEE began to scrutinize the inefficiencies they found in the ICEE machine repair process. With so many field technicians servicing so many machines, streamlining the process would be no small feat. The company's existing paper-based system required that field technicians fill out paper work orders at the end of each job. One copy was given to the customer, one was filed at the regional office, and another was sent to headquarters in Ontario. This left a long, inefficient and error-prone paper trail.
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wireless, field technicians, repair, mobile service, service, on-site repair, on-site service, wireless data systems
    
AT&T

Sales Force Automation Case Study: TaylorMade Golf, Inc.

Published By: AT&T     Published Date: Jun 30, 2008
Wholesale sales representatives sell TaylorMade golf clubs, clothing and accessories to more than 10,000 retail outlets. TaylorMade executives concluded that if the company could automate these value-added sales force services, which were requiring more than 60% of the company's 100+ wholesale representatives' in-outlet time, the overhead savings and increase in sales revenue could be significant. Read how TaylorMade addressed this challenge in this case study.
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sales force automation, salesforce automation, salesforce, sales automation, business analytics, inventory, inventory management, wireless
    
AT&T

Sales Force Automation Case Study: adidas America

Published By: AT&T     Published Date: Jun 30, 2008
A leader in its industry, adidas America recognized that it could increase its sales potential by automating many components of the sales process. Tim Oligmueller, sales force automation manager for adidas America, wanted to reduce the number of calls from sales representatives in the field to check on product availability, enabling them to capture "at-once" business and show customers that the company is on the cutting edge not only in footwear and apparel design, but also in customer service.
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sales force automation, salesforce automation, salesforce, blackberry, sales automation, business analytics, inventory, inventory management
    
AT&T

The Business Case for Account Lockout Management

Published By: Netwrix     Published Date: Oct 10, 2007
This white paper covers account lockout management process and introduces new cost-effective workflows of account lockout resolution, describing significant ROI enterprises can achieve through the use of automated management solutions.
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authentication, account lockout, access control, network security, lockout, user lockout, user authentication, user validation
    
Netwrix

Automate Deactivation of Graduates' User Accounts

Published By: Netwrix     Published Date: Apr 22, 2008
At the end of an academic year, many thousands of students may permanently leave a school or university system. Once these users graduate, discontinue their education, or perhaps simply move away, IT administrators are left with a huge number of accounts that must be marked as inactive and then dealt with according to system policies.
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netwrix, graduate, graduation, education, college, university, school, inactive accounts
    
Netwrix

Automated Disaster Recovery with VMware SRM and Dell EqualLogic iSCSI SANs

Published By: VMware Dell     Published Date: Sep 29, 2008
Virtualized IT infrastructures can simplify management and facilitate business continuity while helping minimize power consumption and procurement costs. Virtualization also helps organizations automate disaster recovery plans. Dell EqualLogic PS Series arrays and VMware® Site Recovery Manager (SRM) software provide integrated, cost-effective, automated site recovery and testing for enterprise data centers.
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vmware, dell, iscsi, equallogic, site recovery manager, navicure, disaster recovery, infrastructure
    
VMware Dell

How to Learn to Love a Security Audit

Published By: Intellitactics     Published Date: Feb 28, 2008
Save time and money by sustaining compliance between audits. Aberdeen Group's Derek Brink describes the benefits that best in class companies achieve by taking steps to sustain compliance.
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compliance, log management, security information management, sim, security event management, sem, siem, network behavior analysis
    
Intellitactics

Straddling the Divide between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment

Published By: Clarus Systems     Published Date: Mar 18, 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems

2008 IP Telephony Deployment Best Practices

Published By: Clarus Systems     Published Date: Mar 18, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems

Clarus Systems Corporate Overview

Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. answers the demands of the market by providing enterprises, systems integrators and managed service providers with scaleable IP Communications solutions that maximize ongoing operations and ensure increased end user confidence and efficiency. Learn more about Clarus Systems and how they can help your business in this data sheet.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems

ClarusIPC Plus+ 2.4: Diagnose, Troubleshoot, Validate

Published By: Clarus Systems     Published Date: Mar 18, 2008
Enterprise networks are going through massive change, and the convergence of voice and data including Communication deployments, upgrades, transformations and ongoing management remain a top priority. According industry analysts at Aberdeen Group, 61% are planning for Communications in the next two years. In order to get the most from their Unified Communications investment at the time of deployment and beyond, enterprises must leverage both active testing and configuration analysis techniques to certify and validate that environments are configured as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems

Performance Management: Managing Key Performance Indicators

Published By: Clarus Systems     Published Date: Mar 18, 2008
Accessible through a web-based, interactive dashboard, the latest version of the ClarusIPC Plus+ solution integrates performance management capabilities that create real-world "What-if" scenarios to predict capacity issues before they have a chance to impact end users. By monitoring KPI's such as server health, gateway capacity, media resources and device registration, you consistently maintain the ability to estimate future bandwidth needs.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems

Transformation Services: Validating IP Communication Deployments & Upgrades

Published By: Clarus Systems     Published Date: Mar 18, 2008
In today’s global marketplace, you rely on your IP telephony environment to unite employees who work remotely, in a branch, or at the office headquarters by providing seamless, effective communications. Whether at the time of deployment, during an upgrade, or through an operational review, validating these environments to function properly and meet user expectations is critical.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems

Contact Center Services: Testing & Monitoring Solutions

Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems

Case Study: Acquire New Email Subscribers Instantly with Text-to-Join

Published By: BlueHornet     Published Date: Apr 12, 2010
Email marketing service provider BlueHornet recently partnered with mobile marketing solutions provider SmartReply to develop an automated sign up process via mobile text messaging for email marketing communications. In this free case study, learn how Chuck E. Cheese's, a nationally recognized leader in full-service family entertainment and dining, used text messaging as a sign up method for their Chuck E-Club email program to grow their email list and increase engagement levels.
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bluehornet, email marketing, mobile text messaging
    
BlueHornet

Follow the Road to a Leaner, More Agile Enterprise With IFS' Automotive Solution

Published By: IFS     Published Date: Aug 11, 2011
For the past 15 years, IFS has been helping automotive OEMs, suppliers, dealers, importers, and national sales companies meet these challenges with industry-specific software solutions.
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ifs automotive solution, lean enterprise, oems, supply chain, ifs applicationst, roi, cad, pdm
    
IFS

Designed for Quality Assurance

Published By: IFS     Published Date: Aug 15, 2011
Learn to use IFS Applications to achieve ISO/TS 16949, the global standard for quality control in the automotive industry.
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ifs applications, iso/ts 16949, event management, quality control, automotive industry, quality assurance, document management, tqm
    
IFS
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