benefits wns

Results 1 - 7 of 7Sort Results By: Published Date | Title | Company Name

A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP

Published By: RingCentral     Published Date: Nov 10, 2015
This Network Guide explains the challenges, benefits, and unknowns of replacing dated technology.
Tags : 
ringcentral, network, cloud, voip, wireless, security, business technology, data center
    
RingCentral

A Leading UK Health Insurer Increases Efficiency of Claims Bill Payment by 15 Percent

Published By: WNS     Published Date: Apr 05, 2017
Our client is one of UKs largest provider of health insurance and one of the largest insurers in the world. Their health insurance products range from private medical insurance to income protection covering more than 750,000 lives.
Tags : 
health insurance industry, wns, benefits of wns, customer relationship management, customer satisfaction, customer service
    
WNS

Consolidation of processes and improvement of response times for a U.K. based Insurance Company

Published By: WNS     Published Date: Apr 06, 2017
The entry of new players into the insurance industry, coupled with the introduction of new technology, has resulted in a change in customer loyalty and buying behavior patterns.
Tags : 
insurance industry, wns, benefits of wns, customer interaction service, customer relationship management, customer satisfaction, customer service
    
WNS

How Analytics Helped an Auto Insurer Detect Fraud

Published By: WNS     Published Date: Apr 06, 2017
In the recent past, a New York City court convicted 13 people including six medical professionals who had, over several years, milked auto insurance companies of millions in fraudulent claims.
Tags : 
insurance, auto insurance, wns, benefits of wns, security management, security policies, customer satisfaction, customer service
    
WNS

Outsourcing: Now More Than Ever

Published By: SIS Development     Published Date: Jun 28, 2010
What are the key benefits of outsourcing? Is there a downside to outsourcing? Get your answer from this white paper.
Tags : 
sis development, outsourcing, product developement, manufacturing
    
SIS Development

A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP

Published By: Ring Central     Published Date: Mar 21, 2016
This Network Guide explains the challenges, benefits, and unknowns of replacing dated technology.
Tags : 
ring central, cloud phone service, communications, network, cloud, wireless, enterprise applications, business technology
    
Ring Central

Helping Contact Center Agents Improve First Contact Resolution

Published By: Upstream Works     Published Date: May 15, 2008
It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved.
Tags : 
customer, customer satisfaction, customer service, call center, call center management, contact center management, upstreamworks, upstream works
    
Upstream Works
Search      

Add Research

Get your company's research in the hands of targeted business professionals.