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Customer Engagement: From Interactions to Relationships

Published By: Avaya     Published Date: Jun 15, 2016
"Differentiate your organization through customer engagement Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives’ agendas. This Aberdeen report details how “best-in-class” firms are achieving greater customer retention and annual growth as a result. Discover more in the report now >"
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networking, crm, software
    
Avaya

What is UC downtime costing your business? Get the eBook: Achieving High Availability in UC

Published By: Black Box     Published Date: Nov 24, 2015
Black Box can help you get the most out of your technology investment. We partner with customers to identify the right solutions for strategic IT needs that add value to your business. Our portfolios of Wired/Wireless, UCC, and IT Service solutions, and our depth of expertise, deliver positive business outcomes for evolving IT business scenarios. Black Box takes a vendor-independent approach to deliver the right solution, on the right network. Our long-term, established relationships with best-in-class IT technology providers allow us to offer objective, vendor-neutral solutions designed to meet a broad range of IT requirements. With more than 4,000 team members & 200 offices in 150 countries, we offer global capabilities with local expertise, and are committed to driving business success through IT excellence. Our passion to IT communications is unsurpassed, and we will work with you to find the ideal solution for today’s challenge while helping to anticipate tomorrow’s needs.
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voip solutions, contact center solutions, business phone systems, ucc, it services, it solutions, it security, it infrastructure
    
Black Box

Know the business impacts of government actions on business with in-depth news, data and analysis

Published By: Bloomberg     Published Date: Jun 11, 2012
Bloomberg Government (BGOV) is a unique online service that helps business and government leaders understand the business impact of government actions through a combination of in-depth analysis, best-in-class data, analytical tools, and award winning journalism, enabling better decisions. bgov.com
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bloomberg government insider, bgov, demo, free trial, policy analysis, data breakdowns, editorial expertise, news aggregator
    
Bloomberg

Blue Coat WebFilter: Delivering the web access your users want with the control you need

Published By: Blue Coat Systems     Published Date: Oct 25, 2011
Blue Coat WebFilter is best-in-class for web threat protection, but content filtering databases have another key role to play: control of Internet use
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blue coat, insider threats, security, social media risks, twitter risks, facebook risks, linkedin risks, secure web gateway
    
Blue Coat Systems

The Perfect Combo: ITIL, ITSM and Social Media

Published By: BMC Software     Published Date: Jan 31, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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it service management, service desk, help desk, saas help desk, cloud help desk, bmc, networking, it management
    
BMC Software

The Perfect Combo: ITIL, ITSM and Social Media

Published By: BMC Software     Published Date: May 19, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success. Download the white paper now.
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it service management, service desk, help desk, saas help desk, cloud help desk, networking, it management
    
BMC Software

The Perfect Combo: ITIL, ITSM and Social Media

Published By: BMC Software     Published Date: Oct 21, 2013
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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bmc software, bmc, it management, service management, itsm, itil, knowledge management, social media
    
BMC Software

Aberdeen: Video, Mobile & Sales Enablement

Published By: Brainshark     Published Date: Oct 16, 2013
With the proliferation of the iPad and other tablets and mobile devices among sales and account managers, a new generation of enabling technologies and best practices has offered the opportunity to get more out of the out-of-office experience. This research brief examines the use of video tools by sales professionals within best-in-class companies, specially within a mobile environment.
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sales enablement, sales training, sales productivity, sales effectiveness, sales revenue, sales costs, product marketing, content marketing
    
Brainshark

White Hat Backlink Best Practices Through World-Class Enterprise SEO

Published By: BrightEdge     Published Date: Apr 15, 2013
Download this white paper for an overview of how backlinks influence search results, why it's critical to use only white hat methods and how tools like BrightEdge, MajesticSEO and interactive agencies like Rosetta can be used to gain visibility and insight.
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enterprise seo, content optimization, enterprise seo management, search engine optimization, seo, seo blog, seo careers, seo managment
    
BrightEdge

The State of Commercial Real Estate Operations

Published By: Building Engines     Published Date: Mar 18, 2019
On behalf of the Building Engines team, welcome to the inaugural State of CRE Operations Report. All businesses, including Commercial Real Estate, are in a state of transformation, led by a digital and customer revolution. In these dynamic times, best-in-class operations can provide a sustained and measurable advantage.
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Building Engines

Automized Storage for z/OS

Published By: CA Mainframe     Published Date: Sep 12, 2008
The CA Automated Storage Optimization Mainframe Suite provides a best-practices-based and intelligent approach to SRM, delivering the tools to identify and classify your storage assets. Access this Technology Brief to understand how to maximize use of existing storage resources and ensures protection of business-critical applications and information.
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srm, storage resource management, zos, z/os, ibm, ibm server, ca mainframe, mainframe
    
CA Mainframe

Learn What It Takes to Be a Top Performing AP Department with Impressive Cycle Times at High Volumes

Published By: Canon Business Process Services     Published Date: Nov 08, 2013
Act now to gain important insight on the three key drivers for best-in-class Accounts Payable departments
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blitzmedia, ap department, cycle times, high volumes, high-performance ap, transform accounts payable, market competition, accounts payable function
    
Canon Business Process Services

How to Achieve a Best-In-Class Wireless Infrastructure

Published By: CDW     Published Date: Jan 14, 2015
Learn how to achieve a best-in-class wireless infrastructure and see how this will give your organization an opportunity to improve their Wi-Fi network performance and capacity to better serve us all.
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wireless, infrastructure, network, performance, productivity, digital age, it components, wifi
    
CDW

Achieving a Best-In-Class.. Wireless Infrastructure

Published By: CDW     Published Date: Apr 22, 2015
Today’s increasingly mobile workforce demands ubiquitous, fast wireless access to meet the changing needs of the modern organization. The Wi-Fi networks that used to support this access often grew organically and were not engineered to support the widespread, high bandwidth needs of users.
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infrastructure, wireless, bandwidth, engineering, mobile, workforce, demands, it management
    
CDW

10 Best Practices in Talent Assessment

Published By: CEB Global     Published Date: Oct 27, 2016
As a leader in the field of talent assessment, we have identified 10 best practices for establishing a worldclass assessment function that leads to important business outcomes and helps transform talent leaders from process experts to talent advisors.
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ceb global, ceb, talent management, talent assessment, candidate data, data, hiring, workforce management
    
CEB Global

Next Generation Privileged Identity Management: Are You Ready?

Published By: Centrify Corporation     Published Date: Dec 04, 2014
The number of identities that an organization must control and secure is exploding as companies support the evolution of business. Traditional users, customers and partners, outsourced or offshore IT, support and development teams, and new users from mergers and acquisitions are working from increasingly distributed locations and devices and to be efficient they need the right set of privileges across a diverse set of servers and applications. So, how can an organization successfully control privilege for all of these identities to mitigate identity-related risk without slowing down the business? From this webinar you will learn: • Forrester’s predictions for next generation privileged identity management. • How best-in-class organizations are successfully controlling privilege and mitigating risks
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identity management, it support, security, identity management, controlling privilege, enterprise applications
    
Centrify Corporation

T&E Expense Management: A Solution Selection Guide

Published By: Certify     Published Date: Sep 13, 2013
Learn the best practice for solution selection as this whitepaper from the Aberdeen Group outlines the Best-In-Class organizations and how they are actively leveraging specific components of technology in order to improve their T&E expense management programs
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expense report, expense reporting, expense management, receipt management, employee expense, business travel, online expense management, expense management software
    
Certify

Why Migrate Whitepaper

Published By: Cisco     Published Date: Aug 18, 2014
Do communications really lead to a competitive advantage? Can a best-in-class unified communications platform lead to increased workforce and customer engagement? Get details in the “Unlocking the Full Potential of Collaboration with Cisco Unified Communications Manager Release 9” white paper.
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research, customer engagement, communications, migrate, collaboration, new world, work, cloud
    
Cisco

Solution Briefs: Cisco and EMC VSPEX

Published By: Cisco     Published Date: Jan 05, 2015
Many organizations decide to adopt a cloud computing solution to overcome these challenges. A Microsoft private cloud offers deep application insight, a comprehensive cross-platform approach, best-in-class performance, and the power to run, migrate, or transition your applications out to the public cloud when you want.
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solution guide, integrate, infrastructure, solutions, applications, it management, data management
    
Cisco

Unleashing IT: Cloud Special Issue

Published By: Cisco     Published Date: Sep 16, 2015
This edition of Unleashing IT highlights the best of the best: The strategies and Cisco Powered services providers that deliver on the promise of enterprise-class clouds.
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cloud, hybrid, iot, public cloud, service, automation, convergence, cloud computing
    
Cisco

Unleashing IT - Cloud Special Edition

Published By: Cisco     Published Date: Dec 21, 2016
When it comes to placing your missioncritical systems and applications in the cloud, do you know what’s behind the scenes? Do you know if your data is secure? Who do you trust? This edition of Unleashing IT highlights the best of the best: The strategies and Cisco Powered services providers that deliver on the promise of enterprise-class clouds.
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Cisco

9 Management Practices for Exceptional Webinars

Published By: Citrix Online     Published Date: Oct 17, 2008
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar results.
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best in class, webinar, management practice, b2b, business to business, webinars, effectiveness, sales
    
Citrix Online

Build a cloud network leveraging best-in-class security and app delivery

Published By: Citrix Systems     Published Date: Nov 10, 2014
Many organizations are struggling with network infrastructure that is vastly outdated, and with the rise in cloud computing, the time to upgrade is now. Cloud-based network solutions for application delivery are a great way for businesses to ensure high levels of performance, security and flexibility. This guide explores two solutions that organizations use to build a network for today's evolving enterprise and how you can fully address cloud requirements for secure application delivery. Read now for this vital information on cloud networking!
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optimization, enterprise, cloud services, mobile apps, virtual desktop, visibility, enterprise, organization
    
Citrix Systems

Secrets to Optimize Field Service for Better Customer Experiences

Published By: ClickSoftware     Published Date: Aug 13, 2014
This paper highlights the how field service performance and timely issue resolution impacts customer experience and details how Best-in-Class organizations are creating an environment centered on delivering exceptional customer service.
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optimize field service, the imapct of customer service, cloud, mobile computing, mobile data systems, mobile workers, customer relationship management, customer satisfaction
    
ClickSoftware
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