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Leveraging the 360 Degree Customer View to Maximize Up-Sell and Cross-Sell Potential

Published By: Aberdeen Group     Published Date: Oct 19, 2011
A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.
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aberdeen, technology, customer, up-sell, best in class companies, communications, customer satisfaction, business integration, business intelligence, business management, customer relationship management, customer service
    
Aberdeen Group

Lifesize Cloud Quotes

Published By: LifeSize, a division of Logitech     Published Date: Jul 07, 2014
Only Lifesize provides an award-winning room video system with best-in-class mobile apps combined with a cloud video service so that everyone gets a connected experience from the meeting room to the office and on the go. Download now to see what some of the top industry reporters, analysts and customers have to say about this new solution from Lifesize.
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lifesize, cloud, video, mobile, apps, connected, cloud solutions, software development, wireless, data management
    
LifeSize, a division of Logitech

LinuxONE: A Secure, Scalable Data-Serving Infrastructure Accelerates Digital Transformation

Published By: IBM     Published Date: Jun 29, 2018
LinuxONE from IBM is an example of a secure data-serving infrastructure platform that is designed to meet the requirements of current-gen as well as next-gen apps. IBM LinuxONE is ideal for firms that want the following: ? Extreme security: Firms that put data privacy and regulatory concerns at the top of their requirements list will find that LinuxONE comes built in with best-in-class security features such as EAL5+ isolation, crypto key protection, and a Secure Service Container framework. ? Uncompromised data-serving capabilities: LinuxONE is designed for structured and unstructured data consolidation and optimized for running modern relational and nonrelational databases. Firms can gain deep and timely insights from a "single source of truth." ? Unique balanced system architecture: The nondegrading performance and scaling capabilities of LinuxONE — thanks to a unique shared memory and vertical scale architecture — make it suitable for workloads such as databases and systems of reco
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IBM

LinuxONE: A Secure, Scalable Data-Serving Infrastructure Accelerates Digital Transformation

Published By: Group M_IBM Q418     Published Date: Sep 10, 2018
LinuxONE from IBM is an example of a secure data-serving infrastructure platform that is designed to meet the requirements of current-gen as well as next-gen apps. IBM LinuxONE is ideal for firms that want the following: ? Extreme security: Firms that put data privacy and regulatory concerns at the top of their requirements list will find that LinuxONE comes built in with best-in-class security features such as EAL5+ isolation, crypto key protection, and a Secure Service Container framework. ? Uncompromised data-serving capabilities: LinuxONE is designed for structured and unstructured data consolidation and optimized for running modern relational and nonrelational databases. Firms can gain deep and timely insights from a "single source of truth." ? Unique balanced system architecture: The nondegrading performance and scaling capabilities of LinuxONE — thanks to a unique shared memory and vertical scale architecture — make it suitable for workloads such as databases and systems of reco
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Group M_IBM Q418

Making the Most of Your CRM: How Best-in-Class Sales Teams Maximize Revenue and Customer Experience

Published By: Oracle     Published Date: Mar 18, 2014
Customer relationship management (CRM) deployments are most effective when they legitimately support all three words that make up the acronym itself. Customers of the modern business-to-business (B2B) enterprise benefit when they purchase goods and services from companies who are focused on the buyer’s experience. Internal relationships within the selling organization are more effectively maintained when all customer-facing stakeholders have access to the rich data contained in a well-maintained CRM. And the management of the enterprise providing solutions can run their business like a finely-tuned machine when the maximum levels of visibility into customers and accounts are clear and accurate. This Research Brief combines research from a number of Aberdeen Sales Effectiveness research data sets, to create a holistic view of the most effectively deployed CRM systems.
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oracle, customer relationship management, crm, b2b, internal relationships, sales effectiveness, sales teams, sales strategy, buyer experience, data management, research
    
Oracle

Making The Most of Your CRM: How Best-in-Class Sales Teams Maximize Revenue and Customer Experience

Published By: Oracle     Published Date: Oct 07, 2015
This Research Brief combines research from a number of Aberdeen Sales Effectiveness research data sets, to create a holistic view of the most effectively deployed CRM systems.
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Oracle

Marketers: Need on-demand creative resources? Test drive Solvate free.

Published By: Solvate     Published Date: Oct 19, 2011
Solvate provides a best-in-class online platform that enables marketing and creative teams to connect directly with highly vetted, 100% US-based freelance professionals, like web designers, copywriters, and social media strategists. By eliminating any middle-men or unnecessary mark-ups, you can achieve great work and significant time and cost savings.
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solvate, marketing, free trial, talent recommendation, talent guide, free offer
    
Solvate

Microlearning helps employees re-learn concepts fast

Published By: Skillsoft     Published Date: Aug 26, 2016
Success nowadays demands providing all members of the workforce with the resources they need in order to effectively respond to and support customers’ needs and expectations. More specifically, organizations must provide employees with digestible knowledge at the point of need and as quickly as possible, so they can re-learn how to resolve specific challenges, also known as microlearning. According to research from Aberdeen, Best-in-Class companies are 60% more likely than all others to consider microlearning to be effective for employee development. This report explores the importance of microlearning, and what it can do for your business, your employees, and your customers.
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microlearning, development, mobile, employee development, enterprise applications, business technology
    
Skillsoft

Microlearning helps employees re-learn concepts fast

Published By: Skillsoft     Published Date: Dec 06, 2016
Success nowadays demands providing all members of the workforce with the resources they need in order to effectively respond to and support customers’ needs and expectations. More specifically, organizations must provide employees with digestible knowledge at the point of need and as quickly as possible, so they can re-learn how to resolve specific challenges, also known as microlearning. According to research from Aberdeen, Best-in-Class companies are 60% more likely than all others to consider microlearning to be effective for employee development. This report explores the importance of microlearning, and what it can do for your business, your employees, and your customers.
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microlearning, development, mobile, employee development, knowledge management
    
Skillsoft

Mid-Market Demands for Telecom Lifecycle Management: Taking Control of Communciations Costs

Published By: vCom Solutions     Published Date: Nov 09, 2012
This research brief will show pain points mid-sized organizations face in managing their telecom expenses and provide Best-in-Class recommendations identified from 348 organizations over the past 18 months.
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telecom lifecycle management, telecom, tlm, business technology
    
vCom Solutions

Modern Commerce: It's All About Experience

Published By: Oracle     Published Date: Jan 28, 2015
Oracle Retail delivers best-in-class commerce applications focused on scalability, performance and personalized experiences. Explore 8 case studies in this scanable eBook to see how we are increasing revenue, customer engagement, and operational efficiency for industry-leading B2C and B2B brands in hardlines, fashion and grocery worldwide.
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Oracle

Modernizing HCM: Why the Digital Employment Experience Matters

Published By: Adobe     Published Date: Mar 16, 2016
Competition is the number one pressure faced by today’s HCM teams – by a 69% margin! Of all the pressures that contemporary HR teams face, finding and keeping quality talent ranks above everything else. As a part of that, Best-in-Class organizations need to focus on optimizing the employment experience, from hiring and onboarding, to ongoing management and transition. This report from Aberdeen explores how electronic signature solutions, as well as other digital HR technologies, can improve the employment experience throughout the journey. Read this report to learn: • Why Best-in-Class HR departments are investing in employee-friendly technologies • How digital solutions can impact employee experience, and why that matters for HR • How electronic signatures complement HRIS applications and streamline many HR processes
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hr organizations, hris, esignature, customer management, sales effectiveness, human capital management, knowledge management
    
Adobe

More Sales Reps Meet or Exceed Sales Quotas When Jigsaw Is In Use

Published By: Jigsaw     Published Date: Oct 12, 2010
Learn how Best-in-Class sales organizations get new leads to their sales team quickly and efficiently.
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jigsaw, sales intelligence, hoover's, infousa, salesgenie, onesource, data fusion, inside sales, sales effectiveness, crm, sfa
    
Jigsaw

NetApp All-Flash FAS AFF A700s SAN Storage Performance Leadership

Published By: NetApp     Published Date: Mar 05, 2018
"Get performance rankings for all-flash storage arrays and a comparison of top vendors. Read this report by an independent analyst and learn about: • Top all-flash vendors and how they ranked in raw performance, best value, and performance consistency • Recommendations for entry-level to enterprise-class storage solutions • New storage software capabilities "
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp

NetApp Case Study: State of the art data center delivered in under a year

Published By: Digital Realty     Published Date: Feb 24, 2015
Like many of its customers, in recent years NetApp has been faced with an increasingly fast-paced business environment, including an explosion in the amount of data that must be stored and managed, resulting in the need for best-in-class technical operations. They needed a new best-in-class data center to serve as the backbone of your technical operations going forward . Find out why they turned to Digital Realty.
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data center, infrastructure management, access control, physical security, it management, business intelligence, business technology, cloud computing, infrastructure
    
Digital Realty

Next Generation Privileged Identity Management: Are You Ready?

Published By: Centrify Corporation     Published Date: Dec 04, 2014
The number of identities that an organization must control and secure is exploding as companies support the evolution of business. Traditional users, customers and partners, outsourced or offshore IT, support and development teams, and new users from mergers and acquisitions are working from increasingly distributed locations and devices and to be efficient they need the right set of privileges across a diverse set of servers and applications. So, how can an organization successfully control privilege for all of these identities to mitigate identity-related risk without slowing down the business? From this webinar you will learn: • Forrester’s predictions for next generation privileged identity management. • How best-in-class organizations are successfully controlling privilege and mitigating risks
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identity management, it support, security, identity management, controlling privilege, enterprise applications
    
Centrify Corporation

Nucleus Research: Genesys PureCloud Makes Omnichannel Accessible

Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys

Omni-Channel Retailing Goes Social

Published By: Aberdeen Group     Published Date: Sep 25, 2012
The report will show how Best-in-Class organizations are prioritizing their social spend to improve personalization and brand compliance.
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retail, aberdeen, omni-channel, social, social marketing, marketing, social network
    
Aberdeen Group

Onboarding 2013 - A New Look at New Hires

Published By: IBM     Published Date: Sep 30, 2013
This study of 230 organizations, conducted in January and February 2013, will explore the best practices organizations use to transform basic new hire orientations into strategic initiatives and how they leverage world-class technology to boost productivity, engagement, and retention.
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aberdeen group, onboarding, employee onboarding, benchmarking, human capital, human capital management, human resources, hcm solutions, hcm technology, human resource technology, business technology
    
IBM

Onboarding: The Business of First Impressions

Published By: TalentWise     Published Date: Mar 06, 2013
This study of nearly 200 organizations will explore how best-practice organizations are transforming basic new hire orientations into strategic initatives and leveraging world-class technology to boost engagement and retention.
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onboarding, compliance, roi, productivity, hiring, recruiting, employee training
    
TalentWise

Operational Business Intelligence (BI): Getting Real-Time About Performance

Published By: IBM     Published Date: Sep 18, 2008
Companies are trying to improve efficiencies and performance of many real-time operational business practices, including customer experiences, inventory & purchasing, manufacturing yield, BAM and BPM. This white paper explores strategies and capabilities that best-in-class companies are employing to improve operational performance.
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business intelligence, operational, real-time, olap, automated reporting, reporting, analytics, production, decision support, decision management, david hatch, cognos, business objects, sas, ibm, sap, ibm mmdg, ibm, business analytics, business management
    
IBM

OptiPlex: Powerful Business Desktops and All-in-Ones

Published By: Dell     Published Date: Dec 12, 2017
Looking for the best-fit desktop devices can be a challenge. When considering the right solutions for the job, IT leaders look to balance the end user needs, security features, form factor, manageability, performance, and innovation. Download this quick 2 page series guide for more information on Dell™ OptiPlex™ family of commercial class desktops and how they are tailored to your workforce needs.
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Dell

Oracle Hospitality Is Key to Trump Hotels' Operations

Published By: Oracle_Hospitality Hotels     Published Date: Dec 14, 2015
Hear from Nathan Crisp of Trump Hotels as he shares how Oracle Hospitality Solutions is providing efficient, best-in-class property management, point-of-sale, and distribution technology for Trump Hotels’ properties worldwide.
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oracle hospitality, trump hotels, hospitality solutions, it management, knowledge management, platforms, data management, business technology
    
Oracle_Hospitality Hotels

Partnering with Certainty Series: Customer Demands at the Edge - Should I Stay or Should I Go?

Published By: Schneider Electric     Published Date: Jan 26, 2018
The 4th and final event in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." Customers have lots of decisions to make as they feel their way through the changing IT landscape. Which infrastructure and applications should stay on their own premises (if any) and what can they safely move to the cloud? Fill out your information and click "Register" to watch the fourth and final event in our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Should I Stay or Should I Go?” This webinar originally aired on December 7th, 2017. This final webinar in our webinar series is focused on ways partners can help customers answer the types of questions above and, in the process, become trusted advisors. We’ll go over how to use tools including the EcoStruxure IT suite to analyze customer traffic and help them decide the best home for each application, whether on-premises or in the cloud. (Hopefully we’ll figure out a way to work in the classic Clash tune as well!)
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Schneider Electric

Powering Project-Driven Businesses with Oracle Project Portfolio Management Cloud

Published By: Oracle     Published Date: Apr 27, 2015
In This Paper • Many enterprises lack a holistic view of their project management processes • Oracle Project Portfolio Management (PPM) Cloud uses open standards to create a best-in-class solution • Oracle PPM Cloud makes it easier for users to collaborate on projects internally or externally
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ppm, oracle, transformative projects, project portfolio management, analytics, optimization, erp, cloud computing, best practices, business analytics, business integration, enterprise software, eprocurement, workforce management, productivity, project management
    
Oracle
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