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The Future of IT: A Customer First Approach

Published By: BMC Software     Published Date: May 19, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, it management, knowledge management
    
BMC Software

The Future of IT: A Customer First Approach

Published By: BMC Software     Published Date: Aug 18, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
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customer, cloud technology, internal, productivity, networking, it management, customer relationship management, customer satisfaction, customer service
    
BMC Software

The latest in workload automation: EMA evaluates new BMC Control - MV8

Published By: BMC     Published Date: Dec 03, 2012
Read EMA's Impact Brief to get a detailed evaluation of the new capabilities of BMC Control-M V8, and learn how the latest version of BMC Software's workload automation software fits within the current industry landscape.
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workload automation, bmc control-m, control-m, job scheduling, data management, business technology, data center
    
BMC

The New IT

Published By: BMC Software     Published Date: Mar 17, 2014
Your people and business can do amazing things when technology runs at its best. The new ITSM experience helps organizations achieve greatness in today’s mobile, social and user-centric reality. Discover a better way for users to access service and support anywhere, anytime. Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, networking, it management, data management, data center
    
BMC Software

The New IT

Published By: BMC Software     Published Date: May 19, 2014
Your people and business can do amazing things when technology runs at its best. The new ITSM experience helps organizations achieve greatness in today’s mobile, social and user-centric reality. Discover a better way for users to access service and support anywhere, anytime. Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, networking, it management
    
BMC Software

The Perfect Combo: ITIL, ITSM and Social Media

Published By: BMC Software     Published Date: Jan 31, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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it service management, service desk, help desk, saas help desk, cloud help desk, bmc, networking, it management, knowledge management, enterprise applications, mobile computing, mobile workers, wireless infrastructure, business technology, cloud computing, mobile device management, infrastructure management
    
BMC Software

The Perfect Combo: ITIL, ITSM and Social Media

Published By: BMC Software     Published Date: May 19, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success. Download the white paper now.
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it service management, service desk, help desk, saas help desk, cloud help desk, networking, it management
    
BMC Software

The Perfect Combo: ITIL, ITSM and Social Media

Published By: BMC Software     Published Date: Oct 21, 2013
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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bmc software, bmc, it management, service management, itsm, itil, knowledge management, social media, internet library, service desk, project management, cloud computing, infrastructure
    
BMC Software

The SMB IT Decision Maker's Guide: How SaaS Can Benefit the IT Help Desk

Published By: BMC Software     Published Date: Aug 05, 2011
The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.
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bmc software, smb it decision maker guide, best practices, software as a service, saas solution, crm, i.t. help desk, call center management, customer relationship management, system management software, customer experience management, itil, desktop management, cloud computing
    
BMC Software

Three Steps To Effective Cloud Panning & Design

Published By: BMC Software     Published Date: May 16, 2011
In this white paper learn how to identify existing assets, assess your business needs, and develop a technical and business plan for your cloud.
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amp design, cloud computing, constraining, service design, cloud planning, bmc software, cloud operations, compliance
    
BMC Software

Top Considerations for Moving to a Cloud-based (SaaS) Delivery Model for I.T. Service Management

Published By: BMC Software     Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
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service management, bmc software, itil, saas, help desk software, delivery model, cloud based help desk, simple, affordable, bmc, drive profit, reduce risk, paul avenant, call center management, enterprise software, system management software, desktop management
    
BMC Software

Video: Hybrid IT—A Low-Risk Path from On-Premise to ITaaS

Published By: BMC Software     Published Date: Aug 18, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, networking, it management
    
BMC Software

Video: Raising the Bar for IT Service Management: EMA’s Look at BMC Remedy OnDemand

Published By: BMC Software     Published Date: Aug 18, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Get the free white paper from Enterprise Management Associates.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, networking, it management
    
BMC Software

What Can BMC TrueSight IT Data Analytics Do for You? Infographic

Published By: BMC Software     Published Date: Jul 22, 2015
Find out how BMC TrueSight IT Data Analytics can help you identify and resolve issues faster by leveraging both monitoring and log data so you can avoid performance issues and improve quality of service while also enhancing IT staff productivity.
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bmc truesight it data analytics, monitoring data, log data, performance issues, quality of service, productivity
    
BMC Software

What Does Friction Between Business and IT Cost your Organization?

Published By: BMC Software     Published Date: Jan 31, 2014
“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, cloud-based, customer experience, consumerization, it management, knowledge management, enterprise applications
    
BMC Software

What Does Friction Between Business and IT Cost your Organization?

Published By: BMC Software     Published Date: Aug 18, 2014
"“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change. strategy."
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customer satisfaction, it support, communication, business users, it management
    
BMC Software

Which Cloud is Right for You

Published By: BMC Software     Published Date: Aug 12, 2013
While many companies have begun using external cloud infrastructure services, and a smaller number have embarked on internal “cloud-like” initiatives, others are just starting out and trying to determine how to best use cloud computing. This paper written by BMC’s Deputy CTO Herb VanHook, provides an overview of the major models of cloud infrastructure services (IaaS) and the business benefits and best uses of each model.
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cloud, bmc, cloud infrastructure, best practices, business intelligence, cloud computing, infrastructure
    
BMC Software

Why is the ITSM market moving to the cloud?

Published By: BMC Software     Published Date: May 19, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, networking, it management
    
BMC Software

Workload Automation Challenges and Opportunities

Published By: BMC Software     Published Date: Dec 21, 2011
This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements
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consolidate, schedulers, infrastructure, enterprise, workloads, enterprise workload, mttr, unified solution, bmc, control, application integration, application performance management, best practices, business activity monitoring, business process management, call center software, change management, customer interaction service, customer relationship management, ebusiness
    
BMC Software

Workload Automation – From Application Development to Digital Service Delivery

Published By: BMC Software     Published Date: May 28, 2014
This paper, "Workload Automation – From Application Development to Digital Service Delivery," describes how a workload automation solution can eliminate the manual processes developers now use to define batch workflows and communicate them to schedulers.By extending the use of workload automation to developers, organizations can implement applications faster, slash costs, and increase service quality.
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big data, hadoop, it management, enterprise applications, business technology, cloud computing
    
BMC Software

Workload Automation: Accelerate Digital Services Delivery

Published By: BMC Software     Published Date: Jul 22, 2015
Managing Hadoop batch processing may consume a significant portion of application developers’ time and effort, which drives up application development times and costs. This paper from BMC discusses the obstacles IT organizations face in developing and managing Hadoop jobs and workflows and how a workload automation solution can remove these barriers.
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hadoop, batch jobs, workflow, scheduling tools, automation
    
BMC Software

Workload Automation: Accelerating Digital Services Delivery

Published By: BMC Software     Published Date: May 28, 2014
Download this white paper to learn how a well-architected workload automation solution can help you: • Shrink application development time and cost • Deliver higher quality digital services • Increase IT’s agility to meet the demands of the business"
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it management
    
BMC Software

Your Cloud Future is Here

Published By: BMC Software     Published Date: Aug 12, 2013
Don’t miss out on the perspective provided in the latest Forrester Thought Leader Cloud Survey. In-depth responses provided by 300 cloud decision makers show you: • Why users go around IT for cloud services • Why you should embrace hybrid cloud – for yourself and the business • A best-practices checklist to help build and run a cloud that fits your business needs • Four key recommendations from Forrester to reach Cloud success Compliments of BMC Software.
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cloud, cloud services, bmc, forrester, best practices, business intelligence, cloud computing, infrastructure
    
BMC Software
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