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How to Drive Revenue and Increase Loyalty Through Customer Experience

Published By: Mitel     Published Date: May 18, 2017
You know the way we communicate with each other has evolved, but what about the way your business communicates with your customers? A third of the US population is made up of millennials that use multiple channels when reaching out or making a purchase, so how does this shift affect your bottom line? More importantly, how closely aligned is your customer experience strategy with how customers are buying? Looking for some clarity? Check out this infographic for a clear understanding of how customers are shopping, why they abandon your transactions, and what steps you can take to keep them happy.
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customer experience, sms, email, web chat, social media, mobile
    
Mitel

The Truth About Cloud in Small Contact Centers

Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys

How to Build a Culture of Growth

Published By: Google Analytics 360 Suite     Published Date: Jul 27, 2017
Most companies have a few people who are testers and optimizers by nature, interest, or experience. But what really moves the dial is when everyone in the company embraces a test-and-learn approach to improving the customer experience across all touchpoints. Why is the test-and-learn approach so effective? When you test everything, your team values data over opinions. Everyone keeps learning — even from failures. The results? More visitors, more sales, happier customers, and a healthier bottom line. To help you get there, this guide provides insights on: What constitutes a culture of growth and optimization Tips for building that culture in your own company Lessons from marketing leaders who embrace the test-and-learn approach
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Google Analytics 360 Suite

Demand-driven supply chain 2.0: a direct link to profitability

Published By: KPMG     Published Date: Jul 25, 2016
Can a better demand-driven supply chain positively impact the bottom line? The future belongs to the new customer. Customer experience is becoming undeniably more important, yet many companies lack responsive and agile supply chains that can continually adjust to fluctuating customer requirements. Read more.
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supply chain, supply chain management, supply chain software, supply chain strategy, supply chain solutions, risk management, risk management software, risk management in supply chain
    
KPMG

The Business Case for Recognition

Published By: OC Tanner     Published Date: Jun 12, 2018
Employee recognition is more than an HR program—it has a profound impact on an organization’s workplaceculture and bottom line. Employee recognition has a strong influence on an organization’s workplace culture. Research on 10,000 employees in 12 countries shows that organizations who have a great culture are: • 54% more likely to have employees that are Promoters on the standard NPS scale • 53% more likely to have highly engaged employees • 29% more likely to have employees innovating and performing great work • 27% more likely to have increased in revenuelast year • 25% more likely to have growth in team size in the last year1 By creating a great workplace culture employees want to engage with, you’ll see an improvement in business results. Employee recognition touches every aspect of your company culture and your employee experience—from recruiting, to engagement, productivity, innovation, and retention.
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OC Tanner

A Methodology for Transforming Data Center Networks

Published By: Juniper Networks     Published Date: Aug 08, 2017
Business evolution and technology advancements during the last decade have driven a sea change in the way data centers are funded, organized, and managed. Enterprises are now focusing on a profound digital transformation which is a continuous adjustment of technology management resources to deliver business results, guided by rapid review of desired outcomes related to end clients, resources, and budget constraints. These IT transitions are very much part of the competitive landscape, and executed correctly, they become competitive differentiators and enable bottom line growth. These outcomes are driving data centers to virtualization, service-oriented architectures, increased cybersecurity, “big data,” and “cloud,” to name a few of the key factors. This is completely rethinking and retooling the way enterprises handle the applications, data, security, and access that constitute their critical IT resources. In essence, cloud is the new IT.
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Juniper Networks

The Ultimate Guide to Website Personalization

Published By: Progress     Published Date: Jan 22, 2019
There are many ways to put your company's data to work and by far, personalization is one of the most exciting and effective. Just look at online giants such as Google, Netflix or Amazon, and you'll find living proof that data is a resource that helps build a digital empire. Download our extensive 30-page guide to get a step ahead of the competition, armed with strategies for an optimized, ever-improving plan to drive bottom-line impact using personalization.
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Progress

Foster Employee Engagement and Grow the Bottom Line

Published By: Kronos     Published Date: Sep 20, 2018
Consumer engagement is always top of mind for retailers, however brands are learning the best way to engage omnichannel shoppers at store-level is through its most knowledgable, motivated employees. Taking a lesson from their own consumer engagement strategies, innovative brands are turning to employee engagement initiatives designed to motivate associates, drive productivity, cultivate career paths, and most importantly, create more committed employees eager to drive customer satisfaction.
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Kronos

THE MODERN IT ORGANIZATION

Published By: Insight Software     Published Date: Oct 19, 2018
Ninety-five percent of companies polled in a recent Gartner survey considered increasing efficiency and productivity top priorities for IT departments when determining future budgets. Of those companies, 43 percent viewed increasing efficiency as a high priority, while 42 percent considered increased productivity a high priority. Many departments—such as sales or service—focus on the company’s profits. And while a smooth-functioning IT department may contribute to the overall efficiency of an organization, it traditionally provides little to no contribution to the bottom line.
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Insight Software

The Bottom Line- Zero-Based Budgeting

Published By: Anaplan     Published Date: Sep 10, 2019
In recent years and amid increased uncertainty, businesses have been looking for additional ways to improve growth and cut costs. This search has led many organizations to re-examine zero-based budgeting (ZBB), an approach to budgeting that has been around since the late 1970s. In this paper, you will learn: What the ZBB methodology looks like and its benefits How businesses can implement a ZBB approach How ZBB is supported by Connected Planning technology
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Anaplan

The 6 Phases of S&OP

Published By: Anaplan     Published Date: Sep 10, 2019
A few years ago, the slow, spreadsheet-driven mode of sales and operations planning (S&OP) may have sufficed, but today, it’s utterly inadequate. A disconnected process can’t keep pace with a dynamic market. Enter the next-generation of S&OP: dynamic, connected, and powered by cloud-based technology. When planners from across the business are able to work in unison, executives can make better-informed decisions that positively impact the bottom line. Download this paper to learn: Six essential phases of S&OP An in-depth exploration of each phase How to make next-generation S&OP a reality with cloud-based technology
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Anaplan

The 6 Phases of S&OP

Published By: Anaplan     Published Date: Sep 11, 2019
A few years ago, the slow, spreadsheet-driven mode of sales and operations planning (S&OP) may have sufficed, but today, it’s utterly inadequate. A disconnected process can’t keep pace with a dynamic market. Enter the next-generation of S&OP: dynamic, connected, and powered by cloud-based technology. When planners from across the business are able to work in unison, executives can make better-informed decisions that positively impact the bottom line. Download this paper to learn: Six essential phases of S&OP An in-depth exploration of each phase How to make next-generation S&OP a reality with cloud-based technology
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Anaplan

The Bottom line- Driver Based Budgeting

Published By: Anaplan     Published Date: Sep 11, 2019
Driver-based budgeting (DBB) is a business planning process that links demand with the operational activities needed to fulfill that demand. Its approach can be successfully implemented in nearly every industry due to its flexible methodology. In this paper, you will learn: What business drivers are and on which ones an organization should focus The benefits of implementing a DBB process How Connected Planning technology supports a sustainable DBB approach
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Anaplan

A Guide to Intelligent Operations

Published By: Ahead     Published Date: Jun 05, 2019
Digital Requires a New Level of Insight and Control Digital strategies have caused business executives to intensify their scrutiny of how technology affects bottom line performance. With a growing emphasis on differentiating the customer experience in highly competitive markets, these executives want to understand how their IT systems affect everything from brand perception to customer acquisition and loyalty. 3 | A Guide to Intelligent Operations Meanwhile, those same demanding business leaders lack appreciation and patience for the complexity of today’s digital technology environment. While applications and user experiences are simpler and more intuitive, the backend processing, application interdependencies, and underlying infrastructure are more complex than ever, even in light of the benefits of abstraction, virtualization, and cloud computing (see Figure 1.) While CIOs have long been expected to improve stability and uptime - and done a pretty good job of it - the stakes are much
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Ahead

The Triple A Threat

Published By: MeQuilibrium     Published Date: Jul 31, 2019
More people suffer from anxiety than ever before, and it’s deeply affecting companies like yours. Many organizations are stuck wondering what to do. In this white paper, “The Triple A Threat,” we explore the Triple A Threat of anxiety, anger, and aggression. We’ll explain what impact these issues have on your workplace and your bottom line. You’ll also learn: ? The debilitating impacts of anxiety, which can lead to workplace anger and aggression ? Why resilient employees suffer less anxiety and can rebound after a setback ? How to build a habituated, protective shield through proven prevention techniques Resilience can equip your people with the skills to address stress and the challenges that work presents every day. With more resilient employees, organizations can dramatically reduce the threats of anxiety, anger, and aggression. Download Now
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MeQuilibrium

Make the Business Case for Resilience

Published By: MeQuilibrium     Published Date: Jul 31, 2019
You get the importance of resilience, but does your leadership? In this white paper, you’ll learn how to build a business case that addresses five common objections the C-suite will have. To start, it’s critical to understand how resilience positively impacts the four key areas of common concern for leadership today: ? Engagement ? Performance ? Well-being ? The bottom line Get the White Paper
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MeQuilibrium

Live Video Streaming Without Straining the Corporate Network

Published By: PGi     Published Date: Jul 03, 2018
Most large companies have already made investments in tools that make video webcasting possible. Video is the most vibrant and intimate medium that executives can use to convey information to large, far-flung internal audiences. Video helps keep employees on the same page about company branding, strategic direction, and externally-facing stories and messaging. It facilitates the transparency and authenticity that today’s employees demand. CEOs of large, global corporations are frequently the catalyst for enterprise live streaming because they know they can use it to make a powerful and personal connection with tens of thousands of remote employees—efficiently and cost-effectively. They support using technology to foster communication and transparency, leading to a more engaged, productive workforce. They recognize the power of video. And they see how engaged, satisfied employees can collectively strengthen their company’s competitive advantage and enhance their bottom line. If your CEO
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PGi

What's Driving the ROI of Coaching?

Published By: BetterUp     Published Date: Dec 05, 2018
"As HR investments become more data-driven, coaching must deliver on its ROI evidence gap. At BetterUp, we’ve created a model that can effectively measure the impact of coaching on the bottom line. Download our paper to learn: - How coaching ROI has been measured in the past, and why these methods are flawed - Which inputs are factored into our ROI algorithm - How we map the ROI of coaching to tangible business results"
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BetterUp

Get Ahead of Fraud... Taking an Algorithmic Approach

Published By: TIBCO Software     Published Date: Mar 12, 2019
Fraud affects more than just your customers, it fundamentally destroys your reputation and has significant impact on your bottom line. In the first half of 2018, financial fraud from payment cards, cheques and remote banking totaled £358m in the UK alone, resulting from over a million incidents, an increase of more that 50% over the last 4 years. Have a look at this interesting Infographic to find out more.
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fraud, fraud prevention, uk fraud, fraud detection, machine learning
    
TIBCO Software

The Modern IT Organization

Published By: insightsoftware     Published Date: Oct 19, 2018
Ninety-five percent of companies polled in a recent Gartner survey considered increasing efficiency and productivity top priorities for IT departments when determining future budgets. Of those companies, 43 percent viewed increasing efficiency as a high priority, while 42 percent considered increased productivity a high priority. Many departments—such as sales or service—focus on the company’s profits. And while a smooth-functioning IT department may contribute to the overall efficiency of an organization, it traditionally provides little to no contribution to the bottom line. To download this white paper, please complete the following form.
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insightsoftware

Are subtle inefficiencies condensing your bottom line?

Published By: Magnetrol     Published Date: Nov 05, 2018
U.S. Department of Energy surveys show that minor adjustments in process management can incrementally improve efficiency in commercial and heavy industries. These include pulp & paper, chemical, petroleum refining, mining and food processing where as much as 60% of their total energy consumption goes to the production of steam. The information-packed Steam Generation & Condensate Recovery Process Optimization kit from Magnetrol explains how effective instrumentation solutions can:
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Magnetrol

7 Steps for Building an Effective Performance-Driven Employee Recognition Program

Published By: Engage2Excel     Published Date: Apr 29, 2019
Looking for a way to drive measurable improvements in performance for your company? Consider these 7 steps for turning employee recognition into bottom-line results.
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Engage2Excel

The Ultimate Guide to Sales Enablement

Published By: Seismic     Published Date: May 14, 2019
Sales enablement is quickly becoming one of the largest priorities for global, enterprise organizations. 37% of organizations consider sales enablement to be their top marketing priority over the next 12 months.* The impact is clear. Organizations that have undertaken a sales enablement initiative have seen a 350% increase in content usage and 65% more revenue generated by new reps. In this guide you'll learn everything you need to know about this emerging field including how organizations are using sales enablement to help supercharge their bottom line. *Hubspot’s 2018 State of Inbound
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Seismic

With Cognilytica: Innovative Approaches to Solving Expense Report Fraud with AI

Published By: AppZen     Published Date: Jun 17, 2019
Occupational fraud is not a small issue. On average, a company loses 5% of its revenues to employee financial fraud each year, with the annual median loss at $140,000 and over 20% of companies reporting losses of $1 million or more. The key to keeping a lid on this fraud is identifying the fraud before it takes too much of a bite out of the company’s bottom line, or even further, to put processes and controls in place that automatically audits, monitors, and accepts or rejects transactions that don’t fit an recognized pattern.
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AppZen

Legacy Tool: Not Built for Today's Help Desk

Published By: LogMeIn EMEA     Published Date: Jul 19, 2012
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee base. This paper explores the challenges of supporting a remote workforce with legacy tools such as RDPT, pcAnywhereT, VPNs and VNCT and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
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help desk, technology, customer service, rdp, vpn, vnc, best practices, customer interaction service
    
LogMeIn EMEA
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