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The best is yet to come

Published By: Adobe     Published Date: Mar 08, 2017
This three-part, step-by-step guide to data-driven marketing explains how to use mountains of available data to create the best possible customer experience and grow your bottom line.
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data, data driven marketing, customer experience, customer experience management, big data, step-by-step guide
    
Adobe

Maximizing Audience Engagement: How online video performance impacts viewer behavior

Published By: Akamai     Published Date: Mar 08, 2017
In this whitepaper, we present data from the first ever large-scale scientific study that shows how video performance quality affects viewer behavior. The results help to shed light on important considerations that can help businesses craft a successful online video strategy – boosting their business bottom line and ultimately reaping the rewards of online video’s vast potential.
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data, customer engagement, video, online video, online video strategy, viewer behaviour
    
Akamai

The Ultimate Guide to Website Personalization

Published By: Progress     Published Date: Mar 06, 2017
Download this guide to get a step ahead of the competition, armed with strategies for an optimized, ever-improving plan to drive bottom-line impact using personalization.
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Progress

The Ultimate Guide to Website Personalization

Published By: Progress     Published Date: Mar 06, 2017
Download this guide to get a step ahead of the competition, armed with strategies for an optimized, ever-improving plan to drive bottom-line impact using personalization.
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website development, website personalization, web content management, content management systems, software development
    
Progress

Four Ways to Customize Learning to the Needs of Today’s Workforce

Published By: Cornerstone OnDemand     Published Date: Feb 07, 2017
Today’s employees are autonomous, connected, and efficient, so how can companies provide them with learning initiatives that address their needs while also driving bottom line growth? Brett Wilson, Principal, Thought Leadership and Advisory Services at Cornerstone OnDemand, led a recent webinar, “Four Ways to Make Learning Work for the Modern Workforce,” and shared some tips on how L&D professionals can make their training initiatives more engaging to workers and be a catalyst for growth.
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Cornerstone OnDemand

The IT Innovator's Guide to Digital Transformation in Financial Services

Published By: Comcast Business     Published Date: Feb 06, 2017
The right network can enable banks and financial services firms to provide service that spans the branch office to the home office or mobile device, offering a seamless customer experience no matter how their business is conducted. It is imperative, then, that banks understand the impact their network has on the speed, agility and flexibility of the systems that serve their customers, which ultimately impacts their bottom line.
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Comcast Business

Scaling Data Integration to Handle Big Data

Published By: IBM     Published Date: Jan 27, 2017
The bottom line is that those that have the most customer insight will win because they know what customers want. So the question is how will you get that insight? What is it that you don’t know about customers in the market(s) that you operate in? Do you have all the attributes about customers in your MDM system that could be of value to your business? Do you know about all the relationships that your customers have in your MDM system? In most cases, the answer to the above questions is no which inevitably means one thing. You need more data
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IBM

Cisco Catalyst 3650 Test Results and Business Outcomes

Published By: Cisco     Published Date: Dec 21, 2016
It’s the difference between raw data, and information. The Miercom Business Decision Series combines the results of our hands-on testing, with insight on how particular features can positively impact the business bottom line. This report details some of the clear business advantages that the Cisco Catalyst 3650 Series delivers.
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Cisco

Handling EDI Exceptions with Order Processing Automation: A Guide for Customer Service Processionals

Published By: Esker     Published Date: Dec 19, 2016
Electronic Data Interchange, commonly referred to as EDI, is a process that allows data to be exchanged between businesses in a standard electronic format. Sales order processing is an area of business where EDI is used extensively. However, up to one-third of EDI orders can contain exceptions — this is where problems surface. Traditional handling methods cause a host of challenges for customer service professionals and the business as a whole. This eBook aims to expose these issues, while showing how order processing automation can work with existing EDI environments to streamline exception handling and fix any potential problems before they mess up your ERP system and bottom line. Learn more about EDI Exceptions, download now!
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Esker

How to Drive Revenue and Increase Loyalty Through Customer Experience

Published By: Mitel     Published Date: Dec 15, 2016
You know the way we communicate with each other has evolved, but what about the way your business communicates with your customers? A third of the US population is made up of millennials that use multiple channels when reaching out or making a purchase, so how does this shift affect your bottom line? More importantly, how closely aligned is your customer experience strategy with how customers are buying? Looking for some clarity? Check out this infographic for a clear understanding of how customers are shopping, why they abandon your transactions, and what steps you can take to keep them happy.
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digital media, web presence, customer care, digital communications, mobile
    
Mitel

Cracking the Code

Published By: Podium     Published Date: Dec 06, 2016
Getting your happiest customers to leave a review might seem difficult, but it’s easier than you might think. In our new ebook, Cracking the Code: Why online reviews matter to your business, we will show you how online reviews can improve local SEO, increase trust and loyalty with your customers, and ultimately boost your bottom line.
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podium, customer insight, customer reviews, customer satisfaction
    
Podium

Happy Customers, Happy Bottom Line

Published By: Zendesk     Published Date: Dec 02, 2016
The importance of agility in business is not breaking news. With the rise of technology, connectivity, and mobility, chances are that you’ve had to rework everything from logistics and operations to how you process employee payroll. Changing the way you work, and the tools you work with, extends to your customer base, too. These relationships also need to be maintained and are just as dynamic as what’s happening in-house.
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retail, ecommerce, web ecommerce, customer service, customer service, global support
    
Zendesk

Profitability Through Positive Productivity

Published By: Oracle     Published Date: Nov 21, 2016
View this video to find out the best practices in empowering the front line to boost the bottom line.
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Oracle

Demand-driven supply chain 2.0: a direct link to profitability

Published By: KPMG     Published Date: Nov 07, 2016
Can a better demand-driven supply chain positively impact the bottom line? The future belongs to the new customer. Customer experience is becoming undeniably more important, yet many companies lack responsive and agile supply chains that can continually adjust to fluctuating customer requirements. Read more.
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supply chain, supply chain management, supply chain software, supply chain strategy, supply chain solutions, risk management, risk management software, risk management in supply chain
    
KPMG

8 Business Challenges Video Conferencing Solves

Published By: Polycom     Published Date: Oct 17, 2016
Operating a successful business in the 21st century means creative approaches to activities and processes that are now antiquated in a much faster world. Video conferencing may not be a complete panacea for all the challenges businesses face but it can solve many existing problems or minimize them to the extent that your bottom line will be positively impacted. Download to learn more.
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Polycom

New to Video Conferencing Technology? Read this First

Published By: Polycom     Published Date: Oct 17, 2016
Video conferencing, like other technologies such as smartphones, has become an essential tool in your business toolbox. Finding the right system for your company is easy once you understand the basics of video conferencing. Take your time, plan, and soon you will find that video conferencing will make a positive difference in your bottom line. Download this white paper to learn more!
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Polycom

Is your workplace a magnet for talent?

Published By: CBRE     Published Date: Oct 11, 2016
Real estate can be a significant competitive differentiator for businesses in the race for talent. Leading commercial real estate firm, CBRE, outlines the steps organizations need to consider when identifying optimal locations to attract and retain the right talent to enhance competiveness and drive bottom line performance. Download the white paper now.
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workplace, commercial real estate, occupier, cbre, talent
    
CBRE

How to Prove ROI: Step by Step

Published By: Aprimo     Published Date: Oct 10, 2016
But by following the five steps outlined in this white paper, marketers can more easily bridge the gap between budget and bottom line. 1. Plan ahead to align organization with strategy 2. Gain an expanded view of your marketing spend 3. Develop valuable content 4. Distribute content through the right channels at the right time 5. Track - and adjust - your performanc
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Aprimo

5 Ways to Boost Your Bottom Line This Holiday Season

Published By: LogMeIn     Published Date: Oct 06, 2016
This eBook outlines 5 tips for taking your customer engagement strategy to the next level this holiday season, to help you delight your customers and boost your bottom line.
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customer engagement, customer experience, customer relationship, crm, travelling, customer interaction service, customer relationship management, customer satisfaction
    
LogMeIn

Cloud Deployed ERP: The Right Model for Job Shops and Manufacturers

Published By: Epicor     Published Date: Oct 06, 2016
In the face of growing competition and a challenging business climate, many job shops and manufacturers are looking for ways to reduce costs, streamline operations, and improve the bottom line. Implementing enterprise resource planning (ERP) software is a proven solution for running a business efficiently and effectively. Yet, a large percentage of job shops and manufacturers have held back from implementing an ERP system due to high initial costs, long implementation times, and competing demands for time and resources. Download this white paper to learn more!
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Epicor

IBM i2 Enterprise Insight Analysis for Cyber Intelligence

Published By: IBM     Published Date: Oct 06, 2016
Securing your infrastructure, your customer interactions and protecting your data are critical to preserving your reputation and your bottom line. Many cyber attacks remain undetected for up to eight months and can cost an organization an average of 11 million USD.
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cyber security, security analysis, integrated data systems, cyber intelligence, malware investigation, hacker detection, internet security, web service security
    
IBM

Measure What Matters: Six shifts in the way workplaces are being planned for people

Published By: Herman Miller     Published Date: Sep 28, 2016
Throughout the twentieth century, the efficiency of real estate portfolios was quantified primarily in terms of a building’s cost per square foot and the average number of “usable square feet” it provided for each person who worked in it. By these measures, the workplace contributed to an organization’s bottom line by (1) getting smaller and/or (2) fitting more people into the same amount of space. Meanwhile, mobile technologies and new economic and social pressures ushered in new ways of working. By 2011, more than 60 percent of large organizations worldwide had implemented programs and practices that gave people more choice about where, when, and how to do their jobs.2 But although a few new workplace metrics (“collaborative seats per person,” “desk-sharing ratios”) have emerged, the focus on reducing direct costs (through allocating fewer square feet to “assigned seats” in individual offices or workstations) remains paramount
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Herman Miller

Three Steps to Securing Software Patches: Vulnerability Intelligence Matters

Published By: Flexera     Published Date: Sep 16, 2016
Download this white paper to learn more about these three steps to securing software patches: Play to strengths and know your weaknesses Prioritize for Bottom Line Value Design a Process to Support Desired Outcomes
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software patch, patch management, third-party patching, software vulnerability management, vulnerability intelligence, enterprise risk, flexera, risk reduction
    
Flexera

Research Report: Digitization Beyond the Point of Care

Published By: Bottomline Technologies     Published Date: Sep 16, 2016
Download this research report today to better understand how healthcare providers are reducing the use of paper beyond the point of care.
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bottomline, bottomline technologies, digitalization, paperless office, document management, customer service, it spending, data protection
    
Bottomline Technologies

Four Ways to Customize Learning to the Needs of Today’s Workforce

Published By: Cornerstone OnDemand     Published Date: Sep 13, 2016
Today’s employees are autonomous, connected, and efficient, so how can companies provide them with learning initiatives that address their needs while also driving bottom line growth? Brett Wilson, Principal, Thought Leadership and Advisory Services at Cornerstone OnDemand, led a recent webinar, “Four Ways to Make Learning Work for the Modern Workforce,” and shared some tips on how L&D professionals can make their training initiatives more engaging to workers and be a catalyst for growth.
Tags : 
    
Cornerstone OnDemand
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