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Call Center Buyer's Guide: Learn Which Solution is Right For Your Business

Published By: InsideCRM.com     Published Date: Nov 05, 2007
Considering adding a contact center to your business? Our analyst-written buyer's guide is a great place to start your search. We provide you with an in depth  market overview, a rundown of standard and advanced features and will point you in the direction that will be most beneficial and efficient for your organization.
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software, call center, call center software, contact center, contact center software, crm, customer relationship management, insidecrm
    
InsideCRM.com

ITIL Version 3 Quick Reference Card

Published By: XaSystems     Published Date: Aug 16, 2007
This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts.  In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.
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itil, it infrastructure library, xa systems, xasystems, best practices, infrastructure, itil v3, itil v2
    
XaSystems

Forget Speeds and Feeds: ERP Outsourcing for the Mid-Market

Published By: OneNeck IT Services     Published Date: Aug 24, 2007
ERP Outsourcing for the Mid-Market discusses the nuances of outsourcing and critical success factors for mid-market companies.  Specifically, how companies can effectively select a compatible outsourcing partner who understands both parts of the equation - business and technology - and how to create a governance environment that fosters a successful outsourcing relationship.
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oneneck, erp hosting, erp outsourcing, it outsourcing, it hosting, j.d. edwards, oracle, baan
    
OneNeck IT Services

Plugging the Holes in a Telecom Network

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Telecom operations typically have sophisticated network and systems management (NSM) software in place to monitor their servers, workstations and routers. Such systems often utilize Simple Network Management Protocol (SNMP) as a means of transmitting and receiving network monitoring information. Great - if you run only modern equipment. 
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures
    
Asentria Corporation

Maximize the Savings of Call Center Multi-Sourcing (While Protecting Service Levels)

Published By: Echopass     Published Date: Sep 07, 2007
Not all companies that have adopted multi-sourcing have realized the expected levels of savings.  A single over-arching problem is often the cause when multi-sourcing delivers disappointing results in service and/or savings.
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multi-sourcing, call center outsourcing, remote agents, disaster prevention, ip call center, ip contact center, contact center solutions, contact center software
    
Echopass

Seven Steps to Successful Data Migration

Published By: Informatica     Published Date: Sep 28, 2007
In Informatica's data migration podcast, Arvind Parthasarathi spoke with editorial director, James E. Powell.  He explores "the seven steps", what IT does wrong, what keeps IT from getting started and what one can do to improve the odds of data migration success.
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data migration, podcast, crm, customer relationship management, informatica, data management, data integration
    
Informatica

Integrating Text Messaging into the Healthcare Staffing Environment

Published By: Advantix Communications     Published Date: Oct 26, 2007
Today, most healthcare professionals carry mobile phones. These phones are capable of sending and receiving text messages; immediately, non-intrusively and cost effectively. Text messaging has opened up a revolutionary way for healthcare organizations to interact with their health care staff.  This document will help the reader to understand the costs associated with current staffing organizations' communications and identify a cost effective alternative.
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nurse communications, sms for healthcare, sms for health care, text messaging communications, cell phone messaging, cellphone messaging, mobile phone messaging, health care text message
    
Advantix Communications

NISA Project: Employee Management Case Study

Published By: Borer Data Systems Ltd.     Published Date: Nov 07, 2007
Clear Image was awarded a contract to supply and fit CCTV and Access control to NISA, one of the largest picking warehouses in Europe. The company runs 3 shifts per day and wanted to allocate lockers to employees. The simple solution would have been to give each employee a locker, but between Borer and Clear Image, a better solution was devised. Thanks to our technology, we can create one to many relationships between our devices. 
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security, security management, access control, identity management, iam, authentication, nisa, physical security
    
Borer Data Systems Ltd.

Test Your Enterprise SOA Apps Before Rollout

Published By: Shunra     Published Date: Nov 27, 2007
How SAP uses Shunra VE to keep production problems at bay with pre-production testing on the virtual WAN.  These testing approaches and methodologies  reached far beyond conventional application testing and have become the preferred approach to ensure success. SAP does it, so should you!
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soa, application testing, application testing software, sap, sap case study, soa applications, testing, virtual wan
    
Shunra

Block Evolving Spam, Secure Your Network

Published By: MessageLabs     Published Date: Jan 13, 2009
New spamming techniques are upon us -  419 spam, botnets, CAPTCHA cracking – what’s next from the 'bad guys'? Spam remains the biggest email-born threat to businesses. Learn how to protect your business.  FREE Whitepaper (PDF/40KB)
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messagelabs, secure network, block spam, spamming techniques, spam, business threat, networking, security
    
MessageLabs

Email Security Buyer’s Guide

Published By: MessageLabs     Published Date: Jan 13, 2009
Spam, viruses and other malware pose a serious threat to your business.  Is your email security accurate enough to protect you?Re-evaluate your solution FREE Email Security Buyer’s Guide (PDF/40KB)
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messagelabs, email security, email security buyer’s guide, spam, viruses, malware, security, anti spam
    
MessageLabs

Web-filtering Buyer’s Guide

Published By: MessageLabs     Published Date: Jan 13, 2009
Uncontrolled internet use brings web-malware, malicious links and Trojans to the corporate network.  Uncover the web security options available to your business.  Choosing the right solution can be complicated. FREE Web-filtering Buyer’s Guide (PDF/40KB)
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messagelabs, web-filtering, web-filtering buyer’s guide, web-malware, malicious links, trojans, web security solution, security
    
MessageLabs

Big Opportunity in 2008: Prospering In Hard Times Through Customer Insights

Published By: ICC Decision Services     Published Date: Feb 18, 2008
To paraphrase an old saying, “When the going gets tough, retailers start slashing operational costs.”  Ironically, cost slashing usually exposes a retailer to even greater risks instead of fortifying it against economic uncertainties.  All businesses have felt the impact of today’s volatile economy.  Retail has been hit especially hard, with sales in 2007 rising by only 2.4% - the smallest year-to-year increase since 2002. Despite such dour statistics, there are plenty of opportunities to gain share in today’s market.
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icc, decision services, increase sales, market, down market, economy, operation, operations
    
ICC Decision Services

Big Opportunity in 2008: Prospering In Hard Times Through Customer Insights

Published By: ICC/Decision Services     Published Date: Feb 18, 2008
To paraphrase an old saying, “When the going gets tough, retailers start slashing operational costs.”  Ironically, cost slashing usually exposes a retailer to even greater risks instead of fortifying it against economic uncertainties.  All businesses have felt the impact of today’s volatile economy.  Retail has been hit especially hard, with sales in 2007 rising by only 2.4% - the smallest year-to-year increase since 2002. Despite such dour statistics, there are plenty of opportunities to gain share in today’s market.
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icc, decision services, increase sales, market, down market, economy, operation, operations
    
ICC/Decision Services

How Organizations Implement Document Management Strategies To Help Drive Business in a Tough Economy

Published By: Oce Business Services     Published Date: Jun 24, 2009
In an economic climate that daily seems to underscore nature's law that only the fittest survive, what are some of the actions companies are taking to stay competitive? The majority of survey respondents indicate that the top two moves they are making include reducing operating expenses (51%) and improving cash flow (20%). More effectively controlling and managing document processes, can help meet these objectives.  This survey report investigates how respondents and their organizations are leveraging five document management activities - internal and outsourced - to reduce costs and reach financial goals.
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dpm, oce, document process management, lifecycle, document risks, cash flow, survey, internal
    
Oce Business Services

Actionable Web Analytics Advice

Published By: Yesmail     Published Date: May 13, 2008
Using Web Analytics data to trigger email messages can produce amazing results.  Find out why marketers should be jumping on this opportunity.
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web analytics, yesmail, yes mail, a/b testing
    
Yesmail

Customer Centric Messaging - What You Need To Know

Published By: Clickatell     Published Date: May 20, 2008
In meeting the challenges of an increasingly competitive banking landscape, Standard Bank seeks to differentiate itself by providing the highest levels of service to its customer base. An integral part of achieving this goal has been its partnership with Clickatell to deliver personalized and relevant messaging to bank customers via their mobile phones.  Read this case study to learn more.
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customer centric messaging, clickatell, standard bank
    
Clickatell

Mobile Marketing – Unlocking a Powerful Tool

Published By: Clickatell     Published Date: May 20, 2008
Communication is a profoundly human activity and the primary driving force behind all technological development. The secret of the mobile phone’s success lies not just in its simplicity, but also in its adaptability.  Download this white paper to learn more.
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clickatell, mobile marketing, sms marketing
    
Clickatell

7 Ways to Stop & Prevent Click Fraud - A Special Report

Published By: Click Forensics     Published Date: Jun 25, 2008
What is click fraud?  Who is committing it?  Why should you be concerned about your paid search campaigns?  Learn how to identify if you are at risk with this special report from Click Forensics.
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click fraud, ppc, paid search, roi, click forensics, pay per click, pay-per-click, fraud
    
Click Forensics

Green HPC - Dynamic Power Management in HPC

Published By: Platform Computing     Published Date: Dec 11, 2008
Studies show that data centers are doubling their total power consumption every 5 years.  But have most data centers optimized their energy consumption with the current available solutions? Platform Computing knows there is room in data centers to reduce energy costs by 10-30%. This paper describes strategies for dynamically managing the energy consumption to achieve similar results.
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platform computing, high performance computing, power & cool servers, data centers, blade technology, system management, green strategies, storage
    
Platform Computing

Lean, Green and Sustainable IT

Published By: GreenITTools.com     Published Date: Aug 20, 2008
The terms "Green IT" and "Lean IT" and "Sustainable IT" are used prolifically these days and often inter-changeably.  The three areas are the focus of exciting innovation the IT industry these days are significantly impacting IT operations departments both large and small and are described below.  Lean IT focuses on reducing hardware, green IT builds on lean IT to reduce consumption and sustainable IT builds on green IT to reduce impact on economy, society and the environment.
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green, green it, network management, environment, greenittools, greenittools.com, terrabytes, environmental
    
GreenITTools.com

New Life for Aging Electronic Products

Published By: Orchid Technologies Engineering & Consulting     Published Date: Oct 07, 2008
As electronic product designs age, component parts become increasingly difficult to obtain.  Component buyers may experience difficulty in obtaining key parts within the design.  Component part prices may increase.  A point comes when component parts begin going end-of-life at an alarming rate.  Quick fixes are no longer sufficient.  Sometimes an OEM will procure a 'life-time' supply of problem parts – but this supply can be quickly wiped out should unforeseen demand develop.  Lack of component parts puts an end to production.There is an alternative.  Profitable, old products can be redesigned.  Either preserving the original form fit and function, or adding new features. Product redesign is a cost effective means by which to extend the life of a marketable product.
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orchid technologies, texas instruments, original equipment manufacturers, (oem’s), software development, it management, storage
    
Orchid Technologies Engineering & Consulting

Integrating Next Generation Capabilities to Existing Network Management Systems

Published By: Tail-f Systems     Published Date: Oct 01, 2008
Network management systems must adapt to meet the requirements of next generation networks.  For example, a user interfaces may need to be refreshed with a state-of-the-art Web interface or support for the NETCONF protocol may be required to help customers deploy scalable networks. Adding functionality and integrating with existing applications and data stores has multiple trade-offs in terms of development time and system efficacy.
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network management, next-generation networks, netconf, legacy networks, network management systems, tail f, tail-f, tailf
    
Tail-f Systems

Development of Web Services Using Rational Application Developer & WebSphere Application Server

Published By: ZSL Inc.     Published Date: Sep 25, 2008
The hotspot in the current IT world is optimized Web Services. Now the enterprises have started their vision towards next generation Web Services. This white paper gives information for the business managers and engineers in developing and deploying Web Services using Rational Application Developer (RAD) and WebSphere Application Server (WAS), respectively. This paper explains the process to:* create a Web Service and Web Server client* build security to that web service* deploy the web service in WebSphere application server
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zsl, soap, java, wsdl, uddi, web service security, risk exposure, security
    
ZSL Inc.

What B2B Marketers Need to Know about Improving Search Engine Performance

Published By: Godfrey     Published Date: Oct 24, 2008
 Recently, however, the explosive growth of online media has changed the PR game, creating a deeper, richer two-way communication between a marketer and its target audiences. Now, marketers can use social media strategies and tactics to engage their audiences directly. Those tactics include press release optimization, online media monitoring and reporting, social media press releases, RSS feeds, blogs, podcasts, webcasts and a host of other emerging technologies.
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godfrey, b-to-b search, search, search engine optimization, seo, search engine marketing, sem, keywords
    
Godfrey
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