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The value of knowing: Build a trusted analytics foundation

Published By: IBM     Published Date: Jul 09, 2018
As the information age matures, data has become the most powerful resource enterprises have at their disposal. Businesses have embraced digital transformation, often staking their reputations on insights extracted from collected data. While decision-makers hone in on hot topics like AI and the potential of data to drive businesses into the future, many underestimate the pitfalls of poor data governance. If business decision-makers can’t trust the data within their organization, how can stakeholders and customers know they are in good hands? Information that is not correctly distributed, or abandoned within an IT silo, can prove harmful to the integrity of business decisions. In search of instant analytical insights, businesses often prioritize data access and analysis over governance and quality. However, without ensuring the data is trustworthy, complete and consistent, leaders cannot be confident their decisions are rooted in facts and reality
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IBM

10 Reasons LinuxONE is better than x86

Published By: Group M_IBM Q418     Published Date: Nov 13, 2018
Wherever an organization is in the world today, it relies on IT in its quest to drive revenues, improve profit margins, and service customers. Yet most small- to mid-sized businesses (SMBs) and government agencies select IT infrastructure solutions that drive higher costs and limit the business' ability to respond to changes in the marketplace. This is driven by perceptions that many IT executives running Linux and open source applications have regarding server platforms. Specifically, they erroneously believe that their best option is to execute the applications either on standalone or virtualized on x86 servers. RFG finds that there are 10 compelling reasons why an IBM LinuxONE solution is superior to an x86 one, including the fact that LinuxONE is a better, more economical choice.
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Group M_IBM Q418

A new Breed of Servers for Digital Transformation

Published By: Group M_IBM Q418     Published Date: Dec 18, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does.
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Group M_IBM Q418

Call Center Fraudsters: Part I Unmasked

Published By: Pindrop Security     Published Date: Mar 21, 2018
As fraudsters grow in sophistication and experience, they often aren’t acting alone. Syndicated crime rings are big business around the world. In the fraud economy, different fraudsters specialize in different aspects of the attack, from gathering data and creating profiles of targeted victims, to socially engineering call center agents, to creating tools like robotic dialers. These fraudsters might work alone, selling their skills on the black market. In other cases, fraudsters are running entire call centers overseas dedicated to executing attacks.
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Pindrop Security

A new Breed of Servers for Digital Transformation

Published By: Group M_IBM Q119     Published Date: Dec 18, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does.
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Group M_IBM Q119

Ovum Decision Matrix

Published By: Group M_IBM Q2'19     Published Date: Apr 01, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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Group M_IBM Q2'19

Help yourself: Boosting member satisfaction with intelligent selfservice capabilities

Published By: Group M_IBM Q2'19     Published Date: May 28, 2019
In our always-on, always-connected world, healthcare consumers expect instant access to customer service, not just from 9 AM to 5 PM. It’s often no longer good enough for health plans to staff call centers during standard business hours. Members today typically want to be able to log in and help themselves to the answers they need from self-service channels whenever they want — and they want the experience to be highly personal. One contact center benchmark study (see next page) revealed self-service channels can be a win-win for both businesses and consumers.1 When done well, self-service solutions can help businesses improve customer satisfaction while reducing costs. And consumers appreciate the convenience of getting answers quickly and efficiently.
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Group M_IBM Q2'19

Ovum Decision Matrix

Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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Group M_IBM Q3'19

Building Connected Organisations

Published By: Workplace by Facebook     Published Date: Jun 26, 2019
To meet the work challenges of the future, business leaders need to create resiliency by connecting their employees. But they also need to make sure those employees are bought in to the strategy. That’s why the IC department has a huge role to play. Workplace connects everyone in an organization using familiar tools like instant messaging, posts and video calling. We’ve identified six attributes that are critical to building connected organizations, and which act as the cornerstones for digital transform initiatives. Download this whitepaper to find out more.
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Workplace by Facebook

Model Management: A Framework to Build a Model-Driven Business

Published By: Domino Data Lab     Published Date: May 23, 2019
This paper introduces the practice of Model Management, an organizational capability to develop and deliver models that create a competitive advantage. Today, the best-run companies run their business on models, and those that don’t face existential threat. The paper explains why companies that fail to run on models are falling for the Model Myth—the assumption that models can be managed like software or data. Models are different and need a new organizational capability: Model Management. What’s inside: Defining a model Why models matter for businesses Why companies fall for the Model Myth A framework for Model Management Practical steps to get started The paper is intended for anyone in a data science organization, or anyone who hopes to use data science as a key source of competitive advantage for their business.
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Domino Data Lab

You Don't Have to Be Superman to be a CFO - But it Would Help!

Published By: TeamQuest     Published Date: Sep 04, 2014
You don’t have to be a superhero to be a CFO, but it would help. The rapidly changing pace and dynamics of today’s business environment is placing fresh pressures on all director-level executives, but none more than the CFO who now has virtually equal responsibility for then success of the company as the CEO but without quite the same glory.
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risk management, corporate management, operational partnerships
    
TeamQuest

Incident Response: Are You Ready?

Published By: Cisco Umbrella EMEA     Published Date: Feb 06, 2019
Do you know what your employees are doing on your network? Do you know about the latest ransomware attack your security team is battling? How about your business partners? Are they secure? With all of these questions swirling around in your head, it’s hard to feel secure about network security. But there is one thing that could help: a solid plan. Perhaps you’re aware that your organization should have a formal incident response plan. Or maybe you already have one. But are you completely clear on all the components that should make up such a plan? Or what to do when things go wrong? Or how to get help when you need it? Over the next few pages, we’ll provide you with some insight to help you build and strengthen your organization’s incident response plan.
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Cisco Umbrella EMEA

How to Future-Proof Your Business eGuide

Published By: Sage     Published Date: Nov 28, 2017
"Your business may be competitive and successful today, but how will it perform in the future? It’s all too easy to be immersed in—perhaps even obsessed by—your daily operations. That’s why thinking about what your business and the market will look like one year, five years, even a decade from now needs to be a critical part of your thinking. It’s all about looking ahead, about being proactive. Marching confidently into the future requires a solid foundation for that empire you’re building. That’s why your planning efforts need to include a dedicated exploration into the types of innovative, evolving technologies that will accommodate the business of the future. This eGuide addresses the essential business principles that will always apply regardless of the stage your business is in. This resource helps you focus on the key points that should put you well on the way toward future-proofing your business."
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Sage

MicroStrategy 2019™ The Platform For The Intelligent Enterprise

Published By: MicroStrategy     Published Date: Aug 28, 2019
Over the last decade, the enterprise analytics landscape has dramatically transformed. Vendors have come and gone, and platforms have continually expanded their offerings to include new functionality and keep pace with the demands of the businesses they serve. Originally envisioned as an IT-centric tool for enterprise reporting, analytics today has evolved into a business solution—empowering a range of users across every line of business, including front-line employees, field personnel, and executives. The rise of self-service analytics over the past decade has played a key role in promoting a data-driven mindset within every business function. However, this practice is limited to a skilled few. The vast majority of business professionals lack the time, analytical skills, or inclination to conduct their own analyses, and fail to effectively use analytics on a day-to-day basis. The result? Despite decades of investments, BI adoption at most organizations remains at 30%. The failure of e
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MicroStrategy

Ageing PCs: Calculating the True Cost to Small Businesses

Published By: Dell & Microsoft     Published Date: Mar 06, 2014
Small businesses typically keep a sharp focus on cost control and cash conservation, which is good. However, when it comes to the decision to buy new PCs or maintain older ones, many small businesses falsely believe it’s financially advantageous to maintain older PCs rather than replace them. Download this independent, global small business study to learn how: o Older PCs negatively affect operating costs o Older PCs diminish employee productivity o Newer PCs deliver better application performance and improved productivity at a reduced operating cots Download this report today to learn the true direct and indirect costs of maintaining and upgrading older PCs in your small business.
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dell, small business, employee productivity, reduce operating costs, productivity, collaboration, older pcs, pc refresh, microsoft, windows 8, best practices, employee performance
    
Dell & Microsoft

Solving Small Business Digital Challenges

Published By: Dell & Microsoft     Published Date: Mar 13, 2014
Many small business people today are constantly on the move. So when it comes to purchasing new computers, it’s tough to decide whether a desktop, laptop, or tablet will give you the most bang for your buck. Download this 2-minute video to learn how a small business owner chose the Dell XPS 18 Portable All-in-One Desktop with Touch and got all three options in one, with benefits including: o The new Windows, which allows for increased productivity and ease-of-use with touch-based apps o Desktop power made portable o A huge 18.4” Full-HD touch display for amazing presentations (no need to lug a projector) o Built-in feet, with an optional docking stand and keyboard for when you’re in the office Download this short video and see how the Dell XPS 18 can help organize your life and solve your digital business challenges.
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dell, windows 8, dell xps 18, tablet, large screen tablet, mobile, mobile presentations, business tablet, windows, business technology
    
Dell & Microsoft

Brilliant decisions start with HR insights: Three steps to turn people data into business impact

Published By: ADP     Published Date: Nov 16, 2017
People are the most important part of your organization. Understanding what they do, how they do it, and even why they do it, provides invaluable insights for optimizing your processes, department, or entire organization. And as a business leader, in many ways you’ve never had it so good. There’s more people data available than ever before, and you’ve got the opportunity to put it to work through data-driven initiatives like changes to workforce demographics, employee retention, or benefits allocations. And most important, you have a chance to fuel business decision-making with smart workforce insights. Once you’ve learned how to turn your people data into real business value, you’ll create more visibility within your business, and everyone will see that the rewards of HR analytics are worth the effort. It’s time to take the opportunity to prove the value of data-driven HR. No more darkness. Otherwise, the only journey ahead is into some challenging pitfalls. We’ve identified five of t
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ADP

Email Security Threats: Not Just From the Outside

Published By: Mimecast     Published Date: Feb 13, 2017
Security and risk (S&R) pros have the challenging task of using finite resources (including budget, time, and people) to protect their businesses from every possible attack type. On top of this, S&R pros don’t just need to watch out for threats coming from outside their walls, but must keep an eye on internal threats as well. S&R decision-makers face threats from three groups of insiders – compromised accounts (internal accounts that have been compromised by external attacks), careless misuse (internal policy violators and those who accidentally leak or expose data or systems), and malicious insiders (insiders who purposefully take or misuse data or exploit systems), and they must be prepared for each. In February 2017, Mimecast commissioned Forrester Consulting to evaluate the state of enterprise security readiness for internal email threats.
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email security, internal threats, mimecast, forrester
    
Mimecast

Inventory Management Best Practices

Published By: RICS Software     Published Date: Oct 15, 2015
Do you know how your inventory is really doing? Do you have enough stock on hand? What are your top-selling items? If you are unable to answer these questions, it might be time to consider rethinking how you manage your inventory. Inventory management allows you to run your business in the most effective and profitable way. When your inventory isn’t moving out the door, you are actually losing money. Are you aware of the best practices you should be using to manage your inventory? Read on to find out what you can be doing to better manage your inventory!
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RICS Software

Guide to Multi-Store Management

Published By: RICS Software     Published Date: Feb 04, 2016
If you’re a business owner juggling several different stores, it may be hard to keep your eye on the prize. Understanding how all of your stores are performing when it comes to inventory and your ROI is a crucial aspect of making your multi-store operation successful. What if we told you that you could effectively manage all of your stores’ inventory and ROI through one intuitive inventory system? The reality of retail today is that technology is crucial in helping you effectively execute a smart business strategy. Read on to find out how you can use your technology to increase your business’ overall success.
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rics, multi store management, roi, inventory management, inventory management solutions, it management, wireless, storage, data management
    
RICS Software

Inventory Management: Best Practices

Published By: RICS Software     Published Date: Feb 04, 2016
Do you know how your inventory is really doing? Do you have enough stock on hand? What are your top selling items? If you are unable to answer these questions, it might be time to consider rethinking how you manage your inventory. Inventory management allows you to run your business in the most effective and profitable way. When your inventory isn’t moving out the door, you are actually losing money. Are you aware of the best practices you should be using to manage your inventory? Read on to find out what you can be doing to better manage your inventory!
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rics, inventory management, best practices, inventory solutions, networking, it management, data management, business technology
    
RICS Software

ContactBabel: The US Contact Center Decision-Makers' Guide: The Self-Services Chapter

Published By: Genesys     Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
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artificial intelligence, customer experience, customer journey, self-servic e, personalization
    
Genesys

VMware Workspace ONE and Microsoft Office 365: Enabling more Secure Collaboration

Published By: VMware     Published Date: May 10, 2017
As a cloud-based business services suite, Microsoft® Office 365™ provides organizations with access to web, mobile and desktop versions of traditional Office software tools, cloud storage space for enterprise file sharing, and hosted services for communication and social. By making these services available across desktop, mobile, and web platforms, Microsoft is experiencing increased adoption from both consumers and businesses while expanding the possibilities for anytime-anywhere collaboration. Yet for all its promise, Office 365 poses a meaningful adoption and security challenges for the IT organization. Download this whitepaper to discover how VMware Workspace ONE™ brings together the power of VMware AirWatch® and VMware Identity Manager™ to accelerate and secure Office 365 deployments.
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VMware

Your guide to omnichannel support

Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Research firm leverages Deltek for greater control and efficiency

Published By: WorkBook from Deltek     Published Date: May 04, 2018
RTI Health Solutions (RTI-HS), a business unit of RTI International, provides biopharmaceutical companies research and consulting services. RTI-HS realized that managing data in multiple systems that were not designed to meet its specific project-based needs was slowing down processes and impacting project deliverables. Company leadership wanted one integrated system that would give greater control over data, speed up the proposal process and provide access to real-time project information. RTI-HS turned to Deltek, a project-based ERP tool specifically designed for professional services firms, for a user-friendly solution that could be customized to match its business processes and make it easier to manage its business in one place.
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research, deltek, control, efficiency
    
WorkBook from Deltek
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