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Your guide to omnichannel support

Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Research firm leverages Deltek for greater control and efficiency

Published By: WorkBook from Deltek     Published Date: May 04, 2018
RTI Health Solutions (RTI-HS), a business unit of RTI International, provides biopharmaceutical companies research and consulting services. RTI-HS realized that managing data in multiple systems that were not designed to meet its specific project-based needs was slowing down processes and impacting project deliverables. Company leadership wanted one integrated system that would give greater control over data, speed up the proposal process and provide access to real-time project information. RTI-HS turned to Deltek, a project-based ERP tool specifically designed for professional services firms, for a user-friendly solution that could be customized to match its business processes and make it easier to manage its business in one place.
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research, deltek, control, efficiency
    
WorkBook from Deltek

Azure Governance Framework

Published By: Ahead     Published Date: Nov 15, 2018
If your business is like many other organizations that are in the process of enabling a Microsoft Azure public cloud platform, then you might be struggling with the guardrails needed to secure and manage cost, while at the same time enabling flexibility for the teams consuming cloud services. While the Azure platform is already very secure, it also allows a great deal of flexibility in configuration. In order to avoid accidentally creating security holes and out-of-control spend, a Governance Framework is required. We created the AHEAD Azure Governance framework to allow enterprises to develop and maintain a fully optimized, and secure environment. The resulting framework will be tailored to your organization’s specific business and compliance needs, as every enterprise is different. This guide will introduce you to the components of this necessary Azure Foundational Governance Design.
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Ahead

A Guide to Integrated Security

Published By: Ahead     Published Date: Jun 05, 2019
Digital Business Continues to Move the Cyber Goal Posts Fortune magazine estimates that by the year 2020, US companies will spend $101 billion per year on cyber security, up 38% from 2016. With all of the money being invested in cyber security, why do the pace and complexity of new security threats continue to rise year after year? A big reason is that today’s digital business involves a more mobile workforce with expectations of immediate and on demand access to data fronted by intuitive and engaging user experiences, and often underpinned by public cloud infrastructure for increased agility and time to market.
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Ahead

The 5 Critical Differentiators Between Magento Ecommerce and BigCommerce

Published By: BigCommerce     Published Date: Feb 13, 2018
For many years, the Magento ecommerce platform has been the retail inudtry go-to running an enterprise online store. However, when most businesses first made Magento their solution of choice, it was the only viable option out there. Today, Magento is no longer the only option in the mid-market and enterprise retail sectors. SaaS platforms like BigCommerce have disrupted this market, allowing for deep customization, unlimited prodcuts, industry-leading average uptime of 99.99% and 100% during Cyber Week, 24/7 support, one-click application integration, and seamless product updates. All for a fraction of the cost. Learn the five more critical differences between the two leading platforms in this white paper.
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bigcommerce, magento, ecommerce, shopify, shopping cart, website, dropshipping, amazon, ebay, google shopping, demandware, wesbite design, ecommerce website, best ecommerce, omnichannel, b2b ecommerce, erp, payment gateway, saas, sell online
    
BigCommerce

How To Generate Thousands Of Leads Using Sales Chat

Published By: CloudTask     Published Date: May 11, 2018
As a B2B marketer, the process of nurturing and generating new leads is always tricky business. Chasing high quality and relevant leads requires a considerable amount of time, energy and resources to be invested into email marketing campaigns, social media management and educational content such as blogs, whitepapers and eBooks. While live chat support has been around for about a decade, only in recent years and especially in the age of the smartphone, are B2B companies capitalizing on it as a channel to generate and nurture leads.
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CloudTask

Ready or at Risk: 6 Workplace Personas that Uncover Who's Who

Published By: MeQuilibrium     Published Date: Aug 01, 2019
No matter how you slice it, the most important thing businesses can do in turbulent times is increase their ability to adapt to change. Experts call this agility. What many experts leave out, however, is that agility alone is not enough. Employees need resilience too. Our research shows six personas hidden in almost every workforce — based on an employee’s levels of agility and resilience — and how to help each one manage stress amid change. In this e-book, you’ll discover that one persona in particular has a higher risk of burnout than all the others and for one reason: These employees are high in agility but low in resilience. In this e-book, we’ll take a look at these personas to help you see who’s who in your organization and: • Better understand your workforce • See how many of your people are affected by change • Provide strategies for those who are stressed and burned out Help your people with what’s affecting their work and personal lives by analyzing these six workplac
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MeQuilibrium

Vestas Spins Up Wind Generation with Spotfire

Published By: TIBCO Software     Published Date: Sep 21, 2018
BUSINESS CHALLENGE “Vestas is a global market leader in manufacturing and servicing wind turbines,” explains Sven Jesper Knudsen, Ph.D., senior data scientist. “Turbines provide a lot of data, and we analyze that data, adapt to changing needs, and work to create a best-in-class wind energy solution that provides the lowest cost of energy. “To stay ahead, we have created huge stacks of technologies—massive amounts of data storage and technologies to transform data with analytics. That comes at a cost. It requires maintenance and highly skilled personnel, and we simply couldn’t keep up. The market had matured, and to stay ahead we needed a new platform. “If we couldn’t deliver on time, we would let users and the whole business down, and start to lose a lot of money on service. For example, if we couldn’t deliver a risk report on time, decisions would be made without actually understanding the risk landscape.
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data solution, technology solution, data science, streaming data, fast data platform, self-service analytics
    
TIBCO Software

Take Your Firm from Transactional to Transformational

Published By: Right Networks     Published Date: Aug 13, 2019
Transforming your firm doesn’t happen overnight. It takes time, patience and planning. However, the value of moving away from the old, transaction-based way of doing business and into a more modern model is immense. Consider getting to a place where you’ve built a cloud technology infrastructure that allows staff and clients to collaborate via access to real-time data and documents. Where you are running at peak efficiency. Build a business that’s modern. One that allows you to be a leader, not mired down in transactional work. It can be a reality. Our 3-step guide, courtesy of our friends at Rootworks, can help you transform your firm into one that will last well into the future and secure your legacy.
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Right Networks

Secure Platform for Scale-Out and Cloud Infrastructure

Published By: Oracle     Published Date: Oct 20, 2017
In today’s IT infrastructure, data security can no longer be treated as an afterthought, because billions of dollars are lost each year to computer intrusions and data exposures. This issue is compounded by the aggressive build-out for cloud computing. Big data and machine learning applications that perform tasks such as fraud and intrusion detection, trend detection, and click-stream and social media analysis all require forward-thinking solutions and enough compute power to deliver the performance required in a rapidly evolving digital marketplace. Companies increasingly need to drive the speed of business up, and organizations need to support their customers with real-time data. The task of managing sensitive information while capturing, analyzing, and acting upon massive volumes of data every hour of every day has become critical. These challenges have dramatically changed the way that IT systems are architected, provisioned, and run compared to the past few decades. Most compani
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Oracle

Redefining Real-time Database Performance

Published By: Oracle     Published Date: Oct 20, 2017
Databases have long served as the lifeline of the business. Therefore, it is no surprise that performance has always been top of mind. Whether it be a traditional row-formatted database to handle millions of transactions a day or a columnar database for advanced analytics to help uncover deep insights about the business, the goal is to service all requests as quickly as possible. This is especially true as organizations look to gain an edge on their competition by analyzing data from their transactional (OLTP) database to make more informed business decisions. The traditional model (see Figure 1) for doing this leverages two separate sets of resources, with an ETL being required to transfer the data from the OLTP database to a data warehouse for analysis. Two obvious problems exist with this implementation. First, I/O bottlenecks can quickly arise because the databases reside on disk and second, analysis is constantly being done on stale data. In-memory databases have helped address p
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Oracle

Contracting for Agile: finding a better way

Published By: KPMG     Published Date: Aug 21, 2019
CEOs seeking to disrupt their sector rather than be disrupted, are turning to Agile development methods in order to accelerate development and rapidly adapt to changes in business requirements. Agile development is a group of methodologies, utilising incremental, iterative work sequences or sprints delivered by cross-functional teams and represents a fundamentally different way of working from traditional waterfall development. One of the major barriers to successful adoption of Agile ways of working, is a lack of industry consensus on how to successfully contract for Agile. The traditional Time & Materials approach is slow, and can obstruct collaboration. This paper discusses the alternative models for sourcing Agile and gives recommendations that benefit both customer and suppliers.
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KPMG

Why Midsize Companies Need Business Intelligence Solutions in this Uncertain Global Economy.

Published By: SAP Inc.     Published Date: Jul 28, 2009
Learn how midsize companies are putting in place a business intelligence information infrastructure - making them more likely to adhere to their budgets and deadlines, concentrate on improving the overall business rather than just one department, and reward employees accordingly.
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sap, midsize, business intelligence, economy, soa, infrastructure, tco, total cost of ownership, kpi, key performance indicators, tco, total cost of ownership, sap application, sap netweaver bw, online analytical processing, olap, enterprise applications, data management, international computing
    
SAP Inc.

Six Ways Your Small Business Can Save with Internet Phone Service

Published By: 8x8, Inc.     Published Date: Jan 22, 2013
Traditional phone systems present two main problems for businesses: limited features and high costs. As a result, small businesses are migrating to Internet phone systems that deliver advanced communication over broadband connections.
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internet phone service, small business, traditional phone service, 8x8, voip, pbx phone, business technology, telecom
    
8x8, Inc.

E-Book: What Keeps Bus Leaders Up at Night

Published By: Success Factors     Published Date: Jul 02, 2013
Convert your late-night worries into daytime business success As a small-business leader, you have many reasons for insomnia. Worrying about managing your money, execution, and people can make for restless nights. SuccessFactors is here to help you get a little shut-eye. Download “What keeps business leaders up at night? A quick guide to talent excellence for small-business leaders” for a walk-through of the pivotal areas of your talent management where you can make changes that impact your business. This e-book identifies some of the top worries that keep small-business leaders up at night. How do you sleep better? You bring an integrated approach to your talent management processes to help your people turn strategy into action and action into results. By downloading this e-book, you will learn the benefits of: • Aligning your workforce to your strategy • Helping your people grow • Hiring and retaining the right people from the start • Building a data foundation for your talent mana
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e-book, business leaders, benefits, talent management
    
Success Factors

Core HR in the Cloud: Employee Central for Small and Medium Businesses

Published By: Success Factors     Published Date: Aug 20, 2013
SuccessFactors Employee Central is the premier core HR solution in the cloud for small and medium businesses. Benefit from a single, unified system of record so all your decision data is in one place. Take advantage of self-service HR for all your employees and managers, not just for your HR staff. Get all the reporting you need, when you need it, for deeper insight  into your people and processes. Plus there’s IT-free operation and management for fewer upgrade hassles – and lower costs.
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hr system, self-service hr, smb hr solutions, successfactors employee central, core hr, hris solution, hris application, hris system, hris software
    
Success Factors

HP Whitepaper: Bursting with HP CloudSystem

Published By: Sponsored by HP and Intel ®     Published Date: Nov 15, 2012
It's no secret that businesses are racing to embrace the cloud. Currently employees, especially tech-savvy ones, are attracted to having immediate access to rich pools of inexpensive computing. resources.
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intel, cloudsystem, cloud computing, business technology
    
Sponsored by HP and Intel ®

Monetizing the Internet of Things

Published By: Aria Systems     Published Date: Sep 21, 2015
Here at Aria Systems, we live and breathe all things related to monetization via customer care and relationships. We live in a world where recurring revenue management is becoming a dominant theme. Lately there’s been a natural gravitation to the Internet of Things/Internet of Everything, and the synchronicity between the business models the IoT produces and how Aria is serendipitously designed to support all of it. Simply put, we want people to think a lot about the new age the IoT heralds. To that end, this post is the first in a series intended to explore the monetization of the IoT in some depth; i.e.,the Monetization of Things.
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Aria Systems

The Big Book of MoT: Making the Most of the Monetization of Things

Published By: Aria Systems     Published Date: Dec 08, 2015
The Internet of Things offers countless opportunities to grow your business, increase recurring revenue, and retain satisfied customers for longer periods of time. If you can measure it, you can monetize it. And when you combine the vast amounts of big data available with the IoT, there are endless opportunities ($14.4 trillion worth!) for monetization across all industries and functions—from healthcare to B2B to automotive and nearly everything in between. The following articles will help you maximize and monetize the Internet of Things.
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aria, mot, monetization of things, internet of things, iot, b2b, networking, it management, wireless, enterprise applications
    
Aria Systems

DevOps Perspectives: Ideas, insight and direction from DevOps leaders

Published By: CA Technologies     Published Date: Jun 03, 2015
"To support digital transformation imperatives, organizations are increasingly exploring DevOps style approaches for the continuous delivery of high quality software. Unfortunately, however, many enterprises remain burdened with accumulated technical debt and legacy wasteful practices – waste that can quickly inhibit the flow of value to customers and the business. Lean thinking provides organizations with a framework by which to quickly identify all forms of waste impacting the flow of value, which DevOps practitioners can apply in a software development context to quickly pinpoint and eliminate 8 elements of waste across people, process and technology dimensions. This paper presents the 8 elements of waste framework, strategies needed to identify and eliminate waste, and the metrics needed to measure effectiveness.
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CA Technologies

Secrets of a Great API

Published By: MuleSoft     Published Date: Feb 06, 2017
APIs are not new. They’ve served as interfaces that enable applications to communicate with each other for decades. But the role of APIs has changed dramatically in the last few years. Innovative companies have discovered that APIs can be used as an interface to the business, allowing them to monetize digital assets, extend their value proposition with partner-delivered capabilities, and connect to customers across channels and devices.
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MuleSoft

Top Ten Reasons to Move to Office 365 and the Cloud

Published By: Cloudroute     Published Date: Jun 01, 2016
Office 365 is the #1 Business productivity solution and the leading collaboration tool in the world. Yes, you are familiar with Word, Excel, PowerPoint and the rest of the Office Suite, but Office 365 is much more. Office 365 includes OneDrive for Business that offer 50GB per user for email and 1 TB for file storage. Combining OneDrive and SharePoint allows for real-time collaboration for employees in any location using any of the Office applications. Collaboration is further expanded as a tool to improve productivity and communications with Skype for Business. Skype for Business supports VoIP and Wi-Fi calls over a laptop, PC, Tablet or smartphone. It also provides conference calling to engage your employees, partners and, most importantly, customers.
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Cloudroute

Guida strategica all'API Management

Published By: CA Technologies EMEA     Published Date: May 23, 2018
Nell'economia digitale, le API (Application Programming Interfaces) sono essenziali per concretizzare rapidamente le idee e approfittare delle nuove opportunità di business. Rappresentano la chiave per la digital transformation, consentendo alle aziende di offrire una customer experience eccezionale, creare nuovi flussi di ricavi e permettere a dipendenti, partner, app e device di accedere ai dati ovunque e in qualsiasi momento.Le API non sono necessariamente una nuova tecnologia, ma nel mondo digitale di oggi hanno assunto una particolare rilevanza in ogni aspetto del business. Questo ha accresciuto l'esigenza di implementare una soluzione di API Management realmente efficace. Ma quali sono le caratteristiche di una soluzione efficace?
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CA Technologies EMEA

APIs and the language of business collaboration

Published By: Red Hat     Published Date: Jan 07, 2019
A business survives when it extends its core competencies in new ways. Increasingly, one of the paths to innovation lies with application programming interfaces (APIs). APIs allow a business to take traditional revenue (and traditional customer and partner interactions) and carry them into a different technological foundation. This enables new customer and ecosystem relationships that can monetize the organization’s core assets and lead to sustained growth and new value and revenue streams.
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Red Hat

Boost Agility with Hybrid Cloud and Containers eBook

Published By: Red Hat     Published Date: Jun 19, 2019
IT and business are changing rapidly. Growth opportunities in new markets, evolving customer behaviors and preferences, increased competitive pressure, and new standards in regulatory compliance are causing organizations to adapt their operations and processes.1 Even so, rigid legacy IT infrastructure can keep you from adjusting to change and reduce the business value of IT. These complex environments often limit flexibility, speed, and scalability, resulting in slow application and service delivery. As a result, your organization can experience broad effects, especially within your IT operations and development teams. Developers need resources to be provisioned and scaled quickly so they can begin work immediately when an idea strikes. They also want more control over those resources while they are in use. However, with complex, hard-to-manage environments and manual processes, IT operations teams often struggle to provide resources and services at the speed that developers demand. Th
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Red Hat
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