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Mobile is eating the world: 4 ways to rethink customer experiences as mobile-first and mobile-only

Published By: Sitecore     Published Date: Mar 03, 2016
Studies show mobile consumers look at their phones an average of 1,500 times each week and spend 177 minutes on their phone each day. With every swipe, tap, and zoom, iCustomers are learning to expect that every business look, feel, and act just like their favorite mobile app. What’s a marketer to do? Access this eBook, written by Brian Solis, globally recognized as one of the most prominent thought leaders in business innovation, to delve into mobile consumer behavior and how it requires a different approach.
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Sitecore

New year, new focus: How customer context improves customer experience

Published By: Sitecore     Published Date: Jun 28, 2016
Consider this: 82% of customers stopped doing business with brands due to a bad experience, and 79% of customers tell others about their bad experience. Clearly, it’s time to stop talking about customer centricity and do something about it. Listen to this webinar, presented by Brian Solis, globally recognized as one of the most prominent thought leaders in business innovation, and Scott Anderson, CMO, Sitecore, to hear what businesses need to do to create exceptional customer experiences.
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Sitecore

More Than Just A Cloud-Based Business Phone System

Published By: Ring Central     Published Date: Aug 28, 2013
Nothing is more important to business success than communicating professionally and promptly with customers and colleagues. The way businesses communicate and handle incoming calls, and everything from faxes to conference calls, affects public perception of the company. Evolving businesses can better serve customers and enhance the way employees work by adopting the most readily available and affordable technology. In today’s world, leading edge communication begins and ends with a high-speed Internet-enabled, cloud-based, IP-connected phone service from RingCentral.
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cloud based system, business phone system. cloud based, telecom, business process, business communications, corporate communications, enterprise applications
    
Ring Central

Security & Trust: The Backbone of Doing Business over the Internet

Published By: VeriSign Authentication Services, now a part of Symantec Corp.     Published Date: Oct 13, 2011
Gaining the trust of online customers is vital for the success of any company that transfers sensitive data over the Web. When shopping online, consumers are concerned about identity theft and are therefore wary of providing untrusted sources with their personal information, especially their credit card details. Other types of online businesses require different but equally sensitive information. People are reluctant to provide their national insurance numbers, passwords, or other confidential personal information, or sometimes even just name, address, and phone number. Perhaps the information will be intercepted in transit, they fear, or perhaps the destination itself is manned by imposters with ill intent.  The result is an abandoned transaction.
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security, ssl, trust, authentication, online security, online business, ssl certificates, ssl certificate, certificate authority, code signing, 128-bit, 256-bit, 128-bit encryption, 256-bit encryption, secured seal, extended validation, extended validation ssl, extended validation ssl certificates, extended validation ssl certificate, extended validation certificate
    
VeriSign Authentication Services, now a part of Symantec Corp.

Maximize Employee Productivity and Build a Stronger Business: The IP Telephony Imperative

Published By: Avaya     Published Date: Feb 03, 2011
Every small business strives for it: the ability to make their people more productive and responsive - to customers, vendors and each other - while keeping costs in check. To do more, with less. Maximizing productivity is critical to operating efficiently and profitably in today's challenging business climate. And small and medium size businesses often overlook one innovative technology that is proven to deliver results: IP Telephony.
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avaya, gps, wireless communications, wireless phones, call center management, call center software, customer satisfaction, customer service, voice over ip
    
Avaya

The Serious Buyer's Guide to Business VoIP Phone Solutions

Published By: WhichVoIP     Published Date: Nov 16, 2012
The purpose of this white paper is to help all businesses, whether large or small, to make the right decision in choosing a business VoIP phone solution.
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voip, voice over internet protocol, business phone systems, voice over ip, business technology
    
WhichVoIP

Infographic: Web Threats — Is Your Company Exposed

Published By: Webroot     Published Date: Sep 18, 2013
This infographic gives a quick visual representation of some of the key findings of recent Webroot research on web security in the US and UK. The findings highlight the significant costs that web threats pose to businesses—such as increased help desk support—and the risks especially for companies with no web security installed. It also offers some quick recommendations for protecting against these threats. Among the major points: • Phishing is the most prevalent web-borne cyber attack • 8 in 10 companies experienced one or more types of web-borne attacks in 2012 71% of companies say web-borne threats increased help desk time
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web threats, phishing, cyber attack, security, malware, web security, business technology
    
Webroot

Recurring Revenue Success: The Million Dollar Decision - Build vs. Buy?

Published By: Aria Systems     Published Date: Jan 28, 2015
Recent Gartner research indicates that roughly half of U.S. businesses currently have or are considering adopting a recurring revenue model. If you’re reading this paper, then chances are that half includes you. Gartner estimates the revenue opportunity at greater than $300 billion per year and growing. Even a small piece of that pie would look good on your bottom line. This growing trend toward recurring revenue monetization strategies presents both opportunities and challenges for your company. Opportunities include reaching new customers and markets, and creating reliable and predictable revenue streams.
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recurring revenue success, revenue opportunity, monetization strategies, it management, enterprise applications
    
Aria Systems

Industry Leading Security Strategy – How DocuSign Does It

Published By: DocuSign     Published Date: May 29, 2014
Few business processes are as security sensitive as those involving electronic signatures. eSignature transactions routinely contain information that is critical to you, your business, and your customers. This information may include personally identifiable Information (PII), pricing details, proprietary business terms, intellectual property, and more. That is why DocuSign’s number one priority is customer security. DocuSign leads the industry in designing and delivering the most secure digital transaction solution available.
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docusign, security, esignatures, personally identifiable information, pii, customer security, digital transactions, enterprise applications
    
DocuSign

6 Ways Social Collaboration Can Boost Employee Engagement

Published By: Success Factors     Published Date: Aug 19, 2014
In today’s demanding corporate environment, businesses are struggling to boost employee engagement. It is a strategic imperative but no small task given the severity of the problem. According to Gallup Inc.’s 2013 State of the Global Workplace report, only 13 percent of employees say they are engaged at work. Astoundingly, actively disengaged workers continue to outnumber engaged employees at a rate of nearly two to one.
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successfactors, social collaboration, employee engagement, corporate environments, disengaged workers
    
Success Factors

10 Problems Preventing Your IT Team From Doing Their Best Work and How to Solve Them

Published By: AtTask     Published Date: Jul 17, 2014
Rapid changes in both technology and business mean that IT departments are constantly barraged with new projects whether it's writing a web app or implementing new infrastructure for mobile application. It's a challenge just to stay ahead of the curve. This Whitepaper examines the top 10 every day pains that prevent IT managers from getting work done and offers some new and trusted solutions for improving your productivity.
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at task, it organizations, work requests, technology changes, project updates, status reports, project management, knowledge management, enterprise applications
    
AtTask

7 Steps to Improve Oil & Gas Asset Decommissioning

Published By: Oracle Primavera     Published Date: Oct 09, 2015
Global competition and volatile markets are creating a challenging business climate for project based firms which leave them with little room for error when managing projects. Oil & Gas companies have their own individual challenges when it comes to managing their asset's lifecycles, but one area that is often overlooked or pushed off until the last minute is the decommissioning phase of their assets. The key to decommissioning is delivering projects and milestones on time and within budget. Those companies looking to improve the retirement phase of their asset’s lifecycle should follow this checklist.
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oracle, oil and gas, decommissioning, decommissioning of assets, asset lifecycle, oil and gas industry, project management, portfolio management
    
Oracle Primavera

The Changing Face of the Workforce: New Insights, New Directions

Published By: IBM     Published Date: Mar 28, 2016
In the age of the empowered individual, organizations must rethink the workplace with the employee at the center of the business. Business leaders are now facing a host of new challenges and opportunities associated with their workforces. On one hand, the demographics of their workforce are changing with a new type of employees coming on-board. At the same time, the nature of the employee relationships are rapidly changing. This session will focus on recent research from the IBM Institute for Business Value about how to make sense of these workforce changes and take actions that will benefit your organization. Join this virtual discussion between industry thought leaders to learn how to: Separate the myths from realities related to the Millennial workforce. Understand the value provided by alternative work arrangements and the independent worker. Identify opportunities for your organizations to better adapt to these shifts within the workforce.
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ibm, workforce demographics, millennial workforce, alternative work arrangements, organization opportunities, human resources services
    
IBM

Starting the workforce analytics journey: The first 100 days

Published By: IBM     Published Date: Mar 28, 2016
Five years ago in a Harvard Business Review article on how companies leveraged HR analytics for competitive advantage, my co-authors and I found only a small handful of companies to interview. Today, life is very different. Interest in analytics and storytelling through data in HR is booming. But, HR as a whole is still learning how to set up an effective analytics function. That is why I welcome this report. The first 100 days of any effort is critical to success. Analytics is no different. Lead authors of this report and the people they have interviewed have sat in analytics roles in HR. They’ve learned a lot about what works and what doesn’t. Here’s an opportunity to learn from those who have already undertaken this particular journey. They know that to succeed in analytics one needs to: • Focus on business priorities • Leverage your analytics through storytelling • Use analytics to help inform decision making, not as a substitute • Understand that perfect data isn’t required for a
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ibm, workforce analytics, ibm smarter workforce institute, human resource technology
    
IBM

Dare To Live Remarkably

Published By: Viventium     Published Date: Dec 19, 2016
Inspire Your People To Think About Work Differently You deserve HCM software that brings the same amount of passion to your business as you do. You deserve HCM software that allows you to live remarkably. Read this ebook to learn how Viventium software brings HCM to life- one remarkable experience at a time.
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viventium, hcm, mobile, employee engagement
    
Viventium

Achieving Operational Efficiency

Published By: SAP     Published Date: Jun 25, 2010
Discover how midsize companies can benefit from the SAP Business All-in-One solution, which has deep, industry-specific functionalities that can be adapted to meet your unique and changing business needs in an affordable, predictable way.
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sap, operational efficiency, all-in-one solution, midsize, enterprise applications, hcm, workflow, business process automation, enterprise resource planning
    
SAP

SAP BI in SAP Business All-in-One-Improve Transparency & Agility-Solution Brief-lo-res for Web

Published By: SAP     Published Date: Apr 13, 2011
With the business intelligence functionality in SAP® Business All-in-One solutions, your company can gain visibility, insight, operational alignment, and accountability to increase revenue, margins, and liquidity; streamline processes; improve agility; and become a best-run business.
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sap solutions, small businesses, midsize companies, business intelligence, sap business all-in-one, erp, transparency, best practices, business management, business process management
    
SAP

Privileged User Activity Auditing: The Missing Link for Enterprise Compliance and Security

Published By: Centrify Corporation     Published Date: Dec 02, 2014
Capturing the detailed actions of privileged users is even more critical in today’s business environment. Security and compliance issues also exist with third-parties including Cloud Providers, Service Providers and ISVs. And every major compliance regulation requires organizations to document what users actually do with the privileges and rights granted to them and how their actions impact the IT environment. This research paper covers how to solve the security, compliance, and third party access challenges organizations face when auditing and monitoring UNIX, Linux and Windows systems; and why traditional approaches like log rollup tools alone will fail to meet requirements of today’s demanding IT environment.
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privileged user activity, enterprise compliance, security, third party access, it environment, it management, enterprise applications
    
Centrify Corporation

Cylance 2017 Threat Report

Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
The cyberattacks of 2017 proved more numerous, sophisticated, and ruthless than in years past. Threat actors, armed with knowledge stolen from the CIA and tools lifted from the NSA, demonstrated an elevated level of proficiency. WannaCry and NotPetya, two prominent threats from last year, successfully exploited these stolen assets in their assault on systems worldwide. As 2017 progressed, new opportunities developed in ransomware-as-a-service (RaaS), opening the gates of malware-for-profit to everyone. Advancements in fileless attacks provided new ways for threats to hide from once reliable detection methods. Malware features such as polymorphism continued to play a powerful role in evading traditional defenses. The victims of cybercrime ranged from private businesses to the fundamental practices of democracy. France and the United States saw significant data breaches during their recent presidential elections. Several high-profile companies lost their customers’ personally identifiable information to cyberattacks, blemishing their brands and costing them untold millions in recovery operations. This report contains an overview of the threat trends and malware families Cylance's customers faced in 2017. This information is shared with the goal of assisting security practitioners, researchers, and individuals in our collective battle against emerging and evolving cyberthreats.
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cyber attacks, cia, nsa, wannacry, notpetya
    
BlackBerry Cylance

Fax Server Technology: A guide to reducing costs and increasing productivity

Published By: Lane Telecommunications     Published Date: Apr 14, 2009
The introduction of e-mail and its exponential expansion into every aspect of business life presented a significant challenge to the fax industry and for some observers it was a foregone conclusion that fax was destined for a rapid demise. It is interesting to note, therefore, that fax has actually continued on a steady growth path that is predicted to continue well into the future.
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kudos, lane, fax, foip, fax over internet protocol, migration strategy, network resources, multifunctional peripherals, mfp, lan, erp, crm, business management, in-house pbx, passport fax server, sms, compliance, voip, voice over internet protocol, security
    
Lane Telecommunications

Realising the full benefits of MFP integration with network fax

Published By: Lane Telecommunications     Published Date: Apr 14, 2009
There is little doubt that Multi Function Peripherals (MFP) offer businesses of all sizes significant benefits: they combine printing, scanning, copying and fax functions in one machine and deliver considerable cost and space savings. They also address some very important business process, management and legal issues faced by virtually every business. Within this discussion document we concentrate on the fax element and look specifically at the integration of MFPs with network fax run through a fax server such as Lane’s Passport Fax Server.
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fax over internet protocol, mfp, multi function peripherals, network fax, erp applications, off-the-shelf, compliance, fragmented audit trail, optimum mfp, smtp, secure messaging, latency, lane, kudos, enterprise applications, business management, ip faxing
    
Lane Telecommunications

A New Breed of BI: Self-Service Analytics That Your Business and IT Users Will Love

Published By: SAS     Published Date: Mar 06, 2018
Known for its industry-leading analytics, data management and business intelligence solutions, SAS is focused on helping organizations use data and analytics to make better decisions, faster. The combination of self-service BI and analytics positions you for improved productivity and smarter business decisions. So you can become more competitive as you use all your data to take better actions. Instead of depending on hunch-based choices, you can make decisions that are truly rooted in discovery and analytics. And you can do it through an interface that anyone can use. At last, your business users can get close enough to the data to manipulate it and draw their own reliable, fact-based conclusions. And they can do it in seconds or minutes, not hours or days. Equally important, IT remains in control of data access and security by providing trusted data sets and defined processes that promote the valuable, user-generated content for reuse and consistency. But, they are no longer forced
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SAS

Managing Mobility as a Business Imperative

Published By: BlackBerry     Published Date: Dec 22, 2009
Over a decade ago, mobile telephony entered the enterprise through the back door: employees who could afford mobile phones occasionally used them for business; specific business units budgeted for employee mobiles and then procured them locally; policies surrounding the usage of mobile phones for work were - where they existed at all - haphazard; there was little means of policy enforcement; and in no case were these mobile phones integrated into a business's fixed telephony strategy, let alone its IT strategy. This stands in sharp contrast to other office technologies, such as PCs, faxes, and copiers.
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blackberry, mobile applications, cio, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing, mobile computing, mobile data systems, pda, smart phones, wireless application software, wireless communications
    
BlackBerry

Maximizing Smartphone Value: Standardize and Simplify

Published By: BlackBerry     Published Date: Mar 23, 2010
Mobility is the future of business; more business is conducted in real time and between geographically dispersed situations than ever before. Also, mobility ties closely into important collaboration trends including the increasing use of social networking tools such as Facebook, LinkedIn and Twitter. The smartphone- a symbol of an increasingly mobile and interconnected population-is a familiar piece of technology for most employees.
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blackberry, mobile applications, cio, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing, mobile computing, mobile data systems, pda, smart phones, wireless application software, wireless communications
    
BlackBerry

BlackBerry Internet Service or BlackBerry Enterprise Server for BlackBerry?

Published By: Intermedia     Published Date: Nov 10, 2008
There are two main BlackBerry smartphone mobile connectivity options, and they are quite different. The first is the BlackBerry Internet Service, in which your mobile carrier acts as a liaison between your email and your BlackBerry smartphone. The second option is to use a BlackBerry Enterprise Server, which directly links your wireless device to your email, contacts, calendars and business applications— virtually automatically and almost instantly. If you’re using a BlackBerry smartphone solely for personal email, then a BlackBerry Internet Service account is all you need, and you can stop reading here. But if you’re a business user and are only using BlackBerry Internet Service, you’re leaving lots of important functionality unused.
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intermedia, blackberry enterprise server, blackberry business user, blackberry internet service, blackberry smartphone, wireless, pda, smart phones, wireless application software, wireless communications, wireless hardware
    
Intermedia
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