business contact

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Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction

Published By: IBM ILOG.     Published Date: Jul 14, 2009
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. By using business rules as a non-disruptive extension to your existing CRM system, you will facilitate highly personalized, flexible and consistent interactions in real time at the point of contact. Learn more today!
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ibm, crm, functionality, customer, efficiency, system, flexible, atm, website, automated, organization, optimization, brms, knowledge, competitor, enterprise applications, business management, customer interaction service, customer relationship management, customer service
    
IBM ILOG.

Five ways to improve customer service

Published By: Mitel     Published Date: Jun 29, 2016
Picture a contact centre. Did your brain conjure an image of a sea of low-walled cubicles with agents speaking into headsets? Until recently, that’s what most contact centres were—a single site where agents commute to the office and complete their work at a fixed location. Today, contact centre agents are not bound to the office; they can work just about anywhere: at home, in hired office space or even on the move from a mobile device. But that’s not the only benefit that mobility has on customer service. Here are five ways you can boost customer service levels using mobility.
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best practices, business optimization, business management, customer service, productivity, contact management, business intelligence, customer satisfaction
    
Mitel

SAP Business Communications Management Rapid-Deployment Solution

Published By: SAP     Published Date: Mar 28, 2011
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
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sap, sap business communications management, sap crm, ip networks, call center management, call center software, customer interaction service, customer satisfaction, customer service
    
SAP

Run Your Customer Service Operations At A Lower Cost

Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Join us for this webcast to learn how Microsoft® Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.
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microsoft dynamics crm online, customer service operation, cloud, business productivity, contact management, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer service, productivity, cloud computing
    
Microsoft Corporation

Ovum: Differentiate Your Business with a Cloud Contact Center

Published By: Cisco     Published Date: Sep 07, 2016
This white paper displays a guide to selecting a partner that will enhance the customer experience.
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Cisco

The Business Value of Integrating the Contact Center Within Your Omni-Channel Strategy

Published By: IBM     Published Date: Oct 06, 2014
This Aberdeen ebook outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.
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omni-channel strategy, contact center integration, customer experience
    
IBM

Ultimate guide to post-purchase messages:15 ways to build loyalty & drive revenue after the purchase

Published By: IBM     Published Date: Nov 04, 2014
Are you doing enough to drive the repeat sales that turn holiday buyers into loyal customers? Many businesses are leaving money on the table by neglecting existing, one-time customers in favor of increasing new business. Download this ebook and get examples of 15 post-purchase emails that will inspire contacts to buy again and become brand advocates.
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consumer loyalty, repeat sales, post-purchase emails
    
IBM

Ovum: Differentiate Your Business with a Cloud Contact Center

Published By: Cisco     Published Date: Jul 11, 2016
Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor.
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Cisco

The Tod Point Group: IBM Storwize V7000 Unified Provides Enterprise-Class Value

Published By: IBM     Published Date: Apr 17, 2013
Microsoft Exchange Server 2010 provides a powerful environment for users to conduct business through scheduling their time (calendar), managing their relationships (contacts), and communicating inside and outside their organization (e-mail). The IBM Storwize V7000 Unified storage system, combined with powerful management software from IBM Tivoli, provides an ideal complement to Exchange 2010 deployments by providing a highly virtualized storage infrastructure designed to meet the specific needs of Exchange 2010 environments.
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ibm, microsoft exchange server, powerful, environment, storage, virtualized, infrastructure, organization
    
IBM

Differentiate Your Business With a Cloud Contact Center

Published By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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Cisco

Ovum White Paper

Published By: Cisco     Published Date: Nov 17, 2015
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
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ovum, cisco, white paper, cloud contact center, contact center solution, cloud technology, business technology, data center
    
Cisco

30 Proven Internet Marketing Strategies

Published By: InfusionSoft     Published Date: Apr 07, 2011
Infusionsoft, the Leader in Marketing Automation Software has created a simple Guidebook to help business owners navigate online growth.
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internet marketing, infusionsoft, small business success, website effectiveness, traffic generation, list building, contact management, e-mail marketing
    
InfusionSoft

Ten Tips for Preparing an Effective Acceptable Use Policy

Published By: SpectorSoft     Published Date: Apr 01, 2015
Corporate computers and information and communications systems (collectively, “electronic resources”) remain the workhorse for most businesses, even as alternatives, such as third-party text messaging services, external social media, and cloud computing, flourish. Employees rely on corporate electronic resources for e-mail, calendaring, business contacts, Internet access, document creation and storage, and a multitude of other business applications. Consequently, for employers, it is critical to establish and maintain their right to inspect all information stored on, and to monitor all communications transmitted by, corporate electronic resources. The corporate acceptable use policy is the linchpin of that effort. The ten tips below are intended to aid employers who either want to implement an acceptable use policy for the first time, or who need to update their policy.
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acceptable use, communications systems, text messaging, acceptable use policy, confidentiality, security, it management, knowledge management, data management
    
SpectorSoft

Learn the 5 Questions to Ask Your Potential Data Hygiene Partners

    
NetProspex

Free Cloudbased Marketing Data Assessment--Confidential and Secure

Published By: NetProspex     Published Date: Nov 04, 2013
How clean & actionable your B2B marketing database is today? Analyze your data with this free, secure cloud based assessment of your email deliverability, phone connectability, record completeness, duplication, target profile breakdown and more.
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marketing data services, marketing data management, marketing data quality, installed technology list, international contact data, business contact list, marketing database list, marketing database services, database cleansing, b2b data cleansing, b2b data quality, b2b contact database, business contact database, b2b technolog data, global contact list, marketo data quality, eloqua data quality, marketo database cleansing, eloqua database cleansing, marketing data enrichment
    
NetProspex

Improve productivity with an email solution designed for SMBs: HP Flex-Bundles for Microsoft

Published By: HP     Published Date: Aug 26, 2014
Get safe, secure always-on access to email, calendar, and contacts almost anywhere, from almost any device. HP Flex-Bundles for Microsoft® Exchange Server 2013 are Microsoft Exchange ready, affordable business email packages that combine the world’s most intelligent servers—HP ProLiant Gen8 servers—with high-performance Intel® processors, HP software, and Microsoft Windows® operating system software to get you started—and keep you moving—on your IT infrastructure journey. HP ServeIT Flex-Bundles, built upon the HP ProLiant ML350p Gen8 server and Microsoft® Exchange Server 2013, provide pre-defined configurations that can improve your productivity by enhancing accessibility to email, calendars, and contacts while simplifying IT management. Learn more.
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productivity, secure, safe, servers, processor, email, calendar, solution, improve, exchange, accessibility, management, system, contacts, device, performance, infrastructure, wireless, data management
    
HP

Getting it Right: Seven Steps to Right Channeling Customer Interactions

Published By: Oracle     Published Date: Sep 11, 2012
In seven simple steps, eBusiness, Customer Experience and Contact Center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs.
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customer interactions, right channeling, contact centers, channeling strategies
    
Oracle

Managed Email Marketing: Using an Outside Agency for Successful Email Campaigns

Published By: DATAbuddy     Published Date: Apr 27, 2009
Thousands of companies already leveraged the power of email marketing to promote their business to a wide range of customers. For those businesses that haven't yet introduced email marketing into their advertising efforts - and even for some of those who have - the strategy does reveal some challenges. Companies struggling to get the most out of their email marketing efforts should consider using a managed email marketing service. Let's take a look at the challenges of email marketing and how an outside firm can tackle those issues.
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databuddy, email marketing, e-mail, email, email campaign, outside agency, smb, small business, medium business, smb, design and editorial, html coding, browser, paperless marketing, templates, click-thrus, deliverability, spam, website integration, consistent deployment
    
DATAbuddy

Realizing the Business Value of Converged Applications

Published By: IBM     Published Date: Nov 06, 2006
This IBM white paper posits that most enterprises have yet to realize the full value of convergence and explains why the real promise of IP networks lies in converged applications. It goes on to explain how IP convergence can build real business value for today's busy contact centers.
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convergence, communications convergence, ip telephony, ip faxing, networking, network management, infrastructure, voip, voice over ip, productivity, customer experience management, application integration, ibm, it management, ip networks, network architecture, tcp/ip protocol, business management, enterprise software, system management software
    
IBM

Advanced Global Name Recognition Technology

Published By: IBM     Published Date: Dec 12, 2006
The purpose of this paper is to highlight the issues, requirements, and technologies available for automated advanced name recognition.
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business process automation, data integration, data quality, information management, customer service, data management, enterprise software, contact management, marketing automation, crm, customer relationship management, ibm, identity management
    
IBM

Adding Fax, Adding Value: Lotus Notes Mail and Fax Integration

Published By: Castelle     Published Date: Nov 01, 2006
Castelle’s integration provides seamless fax integration with native Notes services like logging and reporting, and lets faxes be managed just like other Notes email, with all of Domino’s native security, administration, and customization capabilities.
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ip networks, ip telephony, network management, servers, small business networks, tcp/ip protocol, contact management, messaging, call center management, ip faxing, it spending, return on investment, email, castelle
    
Castelle

Total Telecoms Expense Management: Looking Beyond Cost Cutting to Gain Greater Value

Published By: Quocirca     Published Date: Apr 15, 2008
Voice and data communications are taking up an increasing amount of organizations’ budgets as more information is shared between and across more businesses. Person to person contact now includes richer media, more participants and is becoming increasingly mobile. Historically, telecoms expense management has focused on the mechanistic processing of bills, payment and costs of individual items.
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communication, communications, expense, cost, quocirca, ip telephony, total cost of ownership, voice over ip, spend management
    
Quocirca

The Cloud-based Contact Center: Does it Make Sense for Your Business?

Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Does a cloud-based contact center make sense for your business? In this white paper, we go over the many questions about a cloud based contact center -- about deployment of cloud centers, the TCO's of owning a cloud based contact center and more.
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cloud, datacenter, contact center, deployment, tco's, enterprise applications, data management, business technology, data center
    
Interactive Intelligence
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