business process

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Frost & Sullivan Research: Genesys Wins Global Workload Management Technology Innovation Award

Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications, business technology
    
Genesys

Top 5 Steps to a World-Class Contact Center

Published By: Genesys     Published Date: Oct 16, 2013
Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact center in this new environment have also shifted. In this white paper you’ll find five key steps to keep in mind when building a world-class contact center in today’s rapidly changing customer landscape.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications, business technology
    
Genesys

Integrating Big Data into Business Processes and Enterprise Systems

Published By: BMC Software     Published Date: May 28, 2014
"In the paper, “Integrate Big Data into Your Business Processes and Enterprise Systems” you’ll learn how to drive maximum value with an enterprise approach to Big Data. Topics discussed include: • How to ensure that your Big Data projects will drive clearly defined business value • The operational challenges each Big Data initiative must address • The importance of using an enterprise approach for Hadoop batch processing
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it management
    
BMC Software

Make Better, Faster Business Decisions: Simplify and Streamline Financial Processes

Published By: Oracle     Published Date: Oct 30, 2017
"Time is money. If you are not able to quickly make the right moves based on timely, accurate financial information, then you will lose your position in the marketplace to those companies who can. Download this guide to see how to simplify and streamline financial processes in order to identify underperforming lines of business, perform accurate cash flow projects, support expansion into new markets, and much more. "
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simplify, streamline, financial processes, cash flow, expansion
    
Oracle

Connecting Workforce Analytics to Better Business Results

Published By: SumTotal Systems     Published Date: Oct 10, 2013
Workforce analytics has become an essential business tool for leading companies that view workforce performance as the key to improving company results, according to a new global survey of business leaders by Harvard Business Review Analytics Services. Workforce analytics is a set of integrated capabilities (technologies, metrics, data, and processes) to measure and improve workforce performance. The goal is simple: put the right people with the right skills in the right work, provide them with the necessary training and development opportunities, and engage and empower them to perform at their highest possible level.
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sumtotal, harvard business review, workforce, workforce analytics, analytics, company performance, workforce management, workforce data, workforce analysis, human resources, hr technology, workforce management software, employee performance management, business technology
    
SumTotal Systems

Learn 7 Success Strategies for Your Integrated Business Planning Journey

Published By: Steelwedge     Published Date: Feb 06, 2014
Learn 7 success strategies for your Integrated Business Planning (IBP) journey and see how the right technologies can help drive the right process and create the best business value for your organization.
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steelwedge, ibp, integrated business planning, operations planning, it management
    
Steelwedge

7 Critical Factors for Sales and Operations Planning (S&OP) Excellence

Published By: Steelwedge     Published Date: May 12, 2014
7 critical factors for developing an integrated business process that drives collaboration and unied focus across multiple divisions and departments to align operational planning with financial planning.
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steelwedge, s&op, integrated business process, financial planning, sw2, it management, business technology
    
Steelwedge

6 Key Components of a Successful Sales and Operations Planning (S&OP) Process

Published By: Steelwedge     Published Date: May 12, 2014
Supply Chain Insights in their study found that more than 80% of the companies they surveyed had an S&OP process. However, most companies have varying levels of maturity with it, and hence, very mixed results. The starting point to building a roadmap for a mature and successful S&OP process is to assess your current process. Gartner’s Maturity Model provides a very good mechanism for it.
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steelwedge, s&op, integrated business process, financial planning, sw2, gartner, it management, knowledge management, business technology
    
Steelwedge

The Business Value of Modernizing Mission-Critical Applications with Dell EMC VxBlock Systems

Published By: Dell     Published Date: Feb 02, 2018
Digital transformation is the process of creating value, growth, and competitive advantage through new offerings, business models, and business relationships that are data centric and data driven. It’s about changing the way that business gets done. This transformation also places IT at the forefront when making strategic business decisions related to redefining business processes and operational efficiencies, shifting work and employee productivity, changing customer relationships, increasing buyer loyalty, and transforming product and service revenue streams. IDC believes that IT organizations must assume a critical role in the forthcoming digital reinvention by assuming the position of being a critical business innovation platform.
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Dell

The Business Value of Modernizing Infrastructure with Hyper-Converged Systems

Published By: Dell     Published Date: Feb 02, 2018
Technology is quickly moving to the forefront of business priorities as organizations undertake digital and IT transformation projects that enable strategic differentiation in a world where users leverage applications and data in new ways. Organizations in all industries must better align with changing customer preferences to avoid being disrupted by a new crop of nimble competitors. Technology will increasingly determine how businesses define and distinguish themselves in the market. IDC has noted that most organizations were not born digital but instead have legacy business processes, applications, and infrastructure that require modernization and automation. As a result, businesses must embark on an IT transformation initiative to modernize and automate their legacy infrastructure to prime themselves to achieve their digital business goals and initiatives
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Dell

DevOps Perspectives: Ideas, insight and direction from DevOps leaders

Published By: CA Technologies     Published Date: Jun 04, 2015
To support digital transformation imperatives, organizations are increasingly exploring DevOps style approaches for the continuous delivery of high quality software. Unfortunately, however, many enterprises remain burdened with accumulated technical debt and legacy wasteful practices – waste that can quickly inhibit the flow of value to customers and the business. Lean thinking provides organizations with a framework by which to quickly identify all forms of waste impacting the flow of value, which DevOps practitioners can apply in a software development context to quickly pinpoint and eliminate 8 elements of waste across people, process and technology dimensions. This paper presents the 8 elements of waste framework, strategies needed to identify and eliminate waste, and the metrics needed to measure effectiveness.
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CA Technologies

Seven Signs You're on the Road to Real-Time ERP

Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Feb 03, 2015
A step-change in the pace of business today brings enterprise resource planning (ERP) systems face-to-face with the largest transformation in their role since they were first introduced in the early 1990s. The rise of a new generation of business automation demands real-time information processing and visibility on a scale that was unthinkable just a few years ago. Coupled with—and in large part enabled by—this new wave of business automation, there has been a surge in the pace of business itself. Learn how Real-Time ERP puts you and your business at the forefront of this change.
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real-time erp, enterprise, business automation demands, information processing and visibility, enterprise resource planning
    
Netsuite DWASF Leads Display Q1 2015

The New Science of Sales Performance

Published By: Anaplan     Published Date: Mar 05, 2015
Many sales organizations continue to operate as they have for years: At headquarters, executives work with sales leaders to set revenue targets for the year. Sales teams receive top-down goals, which cascade across product lines, channels and other business dimensions. The end result is an account-level target, which is assigned to a sales rep. Because most companies do not have an easy way to complete this process—nor do they use a common system of record—they must resort to the quickest and easiest mechanism at hand: spreadsheets, a nonscalable, single-dimensional solution that does not handle complete data sets. This approach also poses challenges across key sales management functions, including planning, execution and optimization.
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consolidation, planning, survey, performance, sales, audience, finance, strategic exercise, compliance, software soliutions, knowledge management, business technology
    
Anaplan

Architecture Matters

Published By: MobileIron     Published Date: Feb 08, 2017
Enterprise organizations around the world are rapidly shifting their corporate apps and data to the cloud to drive IT efficiency and expand employee access to business processes. This applies not only to productivity suites like Microsoft Office 365, but also to enterprise mobility management (EMM) solutions like MobileIron.
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MobileIron

Don’t Settle for AirWatch: Choose the Leader in Mobile Security Innovation

Published By: MobileIron     Published Date: Mar 21, 2017
Over the past few years, organizations have used a variety of tools and technologies to enable basic mobile device management (MDM) and essential apps like email and calendar. But those capabilities are inadequate for companies that want to move beyond the basics and transform their business processes by securely moving apps and data to the cloud. For AirWatch customers, this means they should start evaluating leading enterprise mobility management (EMM) platforms like MobileIron in order to achieve their mobile transformation goals. Our platform is 100% focused on building today’s modern enterprise architecture, which is quickly shifting core business processes away from legacy technologies and standardizing on mobile devices and cloud services.
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MobileIron

Best Practices - Six Moves to Go Social with Your Global Workforce

Published By: SAP     Published Date: Jun 12, 2015
Download this white paper to find out how social tools bring together people and business processes, across the globe and across generations in 6 ways.
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SAP

Best Practices - Six Moves to Go Social with Your Global Workforce

Published By: SuccessFactors, an SAP Company     Published Date: Jun 18, 2015
Download this white paper to find out how social tools bring together people and business processes, across the globe and across generations in 6 ways.
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SuccessFactors, an SAP Company

Optimizing Document Processes in Key Areas: How New Technology, Strategies Capitalize on the Trends

Published By: Brother     Published Date: Mar 08, 2018
Documents are an integral component to the successful operation of an organization. Whether in hardcopy or digital form, they enable the communication, transaction, and recording of business-critical information. To ensure documents are used effectively, organizations are encouraged to continually evaluate and improve surrounding workflows. This may involve automating elements of document creation, securing the transfer and storage of information, and/or simplifying the retrieval of records and the data contained within. These types of enhancements can save time, money, and frustration. This white paper will discuss top trends and requirements in the optimization of document-related business processes as well as general technology infrastructures for document management. It will also address how some office technology vendors have reacted to these trends to guide their design and development of products, solutions, and services.
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documents, workflows, business process, document management
    
Brother

Redefine Windows 10 Management

Published By: VMware AirWatch     Published Date: Jul 19, 2017
Consumerization of IT (with BYOD) and mobile-cloud initiatives are quickly becoming the norm in order for businesses to stay competitive. This is forcing organizations to think beyond basic end user productivity and collaboration, and embrace modern business mobility initiatives that require reengineering core business processes to a mobile-cloud model.
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VMware AirWatch

Windows Management: A Modern Makeover

Published By: VMware AirWatch     Published Date: Jul 19, 2017
VMware AirWatch® features a new – and more efficient – approach to Windows lifecycle management across any use case – whether deploying the OS to your remote workers, onboarding employees’ BYO machines, corporate deployments across your branch offices or managing a special line of business terminal. The unified endpoint management technologies fundamentally changes how organizations approach PC lifecycle management, allowing IT to deploy security patches and remediate vulnerabilities faster, install software more reliably and quickly and consolidate operational processes across devices on or off the domain.
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VMware AirWatch

Top 5 Reasons to Automate Identity Lifecycle

Published By: Okta     Published Date: May 09, 2016
Cloud-first, mobile-first organizations are seeing huge benefits from taking a more distributed approach to IT. Business units are given more freedom to evaluate and select SaaS applications that will enable efficiency and growth. Users are given more freedom to use the devices that make them the most productive. When this trend started, most IT organizations were able to implement some basic, manual processes to administer and govern IT in this best-of-breed distributed environment. However, as the number of touchpoints increases, IT needs to automate to keep pace. This paper goes into more detail on the top 5 reasons to automate identity lifecycle and identity administration and build a solid foundation for future cloud-first, mobile-first IT.
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Okta

A New World Order for IT

Published By: Okta     Published Date: May 09, 2016
With a secure foundation in place to manage internal IT, many IT leaders are thinking about a foundation for the entire business. In the new world of mobile apps, cloud services, and the Internet of Everything, people, processes, data, and devices are all converging to reshape how day-to-day business is done. Companies are reaching out to customers and partners—and even intelligent objects like connected cars and monitoring systems—and modifying the products and services they bring to market as a result. To an unprecedented degree, the future of an enterprise lies in the hands of the CIO and her IT staff who orchestrate these connections and act on the benefits they bring. IT leaders are finding new opportunities in an era of digital disruption. This executive brief provides a quick overview of how they are driving growth and increasing efficiency by securely connecting the digital enterprise with customers, partners, suppliers and distributors.
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Okta

Aberdeen SPM Checklist: Managing the Modern Seller

Published By: Oracle Commerce Cloud     Published Date: Feb 05, 2016
If you're reading this, you are likely paying out some form of base-plus-commission to your quota-carrying reps or channel partners. But are you deriving the maximum business value from a holistic Sales Performance Management (SPM) approach toward your incentive -oriented people, processes, and technologies?
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Oracle Commerce Cloud

3 Ways Automation Improves Financial Operations Visibility

Published By: Onbase     Published Date: Feb 18, 2016
Today’s increasingly competitive global economy requires businesses to make decisions faster than ever. Businesses need instant insight into the status of their people and processes. But manual, paper-based processes undermine decision-making. Paper makes it difficult for businesses to make smart decisions about their operations and their working capital. Manual processes also are costly and inefficient, create headaches for front-line staff, introduce compliance and security risks, and stymie collaboration with trading partners.
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finance, decision-making, accounts payable, business practices, finance management, project management, financial management
    
Onbase

Procurement Pros Like You: Here’s What They’re Saying

Published By: Staples     Published Date: Nov 23, 2016
Procurement professionals from around the country are weighing in on how they’ve saved time and money with help from Staples Business Advantage®.
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procurement professionals, staples business advantage®, logistics, procurement process, acsi contract, transportation costs, one-source provider, office products, enterprise applications, business technology
    
Staples
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