business process innovation

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Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys

The State of the Digital Workspace

Published By: VMware     Published Date: May 10, 2017
Organizations understand they must rethink traditional approaches to application delivery and management to stay relevant in an increasingly digital world. A consumer-simple, enterprise-secure digital workspace that unifies user, desktop, and mobile device management to deliver business outcomes can be the foundation for business mobility projects directly linked to process change and innovation. Find out how digital workspace first-movers experience business, operational, and financial benefits while those that wait are falling behind, by downloading this State of the Digital Workspace report.
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VMware

A Successful Innovation Agenda

Published By: Oracle     Published Date: Mar 21, 2019
If you’re like other HR professionals, you wonder what more you could do to drive business growth. In our latest research, we asked 5,000 decision-makers their views of the role of innovation in driving business growth. You’ll learn: • Why HR feels limited by innovation teams being too separated from their organisation’s core business • The six processes for idea generation and project delivery • Which leadership behaviours HR finds valuable in supporting innovation culture Our research uncovers the key innovation challenges they face, key execution issues, and the barriers to true innovation. See what HR leaders think
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Oracle

2015 NA End User Computing Visionary Innovation Leadership Award

Published By: VMware AirWatch     Published Date: Nov 12, 2015
VMware continues to raise the bar in business mobility. It offers the most streamlined process for deployment and management of business mobility solutions through its EUC products, and has given IT administrators the perfect set of options to efficiently manage the challenges of business mobility. The company continues to grow by bringing complete solutions that go beyond simply providing basic client or desktop monitoring services. Frost & Sullivan believes that VMware is in an ideal position to help its customers execute on their next-generation business mobility strategies; based on this analysis Frost & Sullivan recognizes VMware with the 2015 Visionary Innovation Leadership Award.
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vmware, business mobility, euc products, end user computing, it management, knowledge management, enterprise applications, business technology
    
VMware AirWatch

Executive cloud-native platform checklist

Published By: Red Hat     Published Date: Jun 19, 2019
Technology has fundamentally changed the way we live. Access to data and information anytime, anywhere is no longer a luxury—it is a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver higher-quality applications more often, enabling companies to stay relevant and seize digital business opportunities. Cloud-native is an approach to building applications that takes advantage of cloud computing models and DevOps principles to make the delivery of new features and services faster and more flexible. With a cloud-native strategy, organizations can begin the culture, process, and technology changes needed to meet new demands and become an IT organization that can deliver business innovation faster. The following checklist will assess your needs and possible business impacts to help you choose a cloud-native platform that benefits the business, developers, and IT operations team.
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Red Hat

Driving 5 Business Priorities with Telepresence

Published By: Cisco Systems     Published Date: Oct 16, 2013
75% of business leaders believe that in-person collaboration is critical to business success. See examples of how Cisco TelePresence is helping to improve the sales process, reduce costs, and accelerate innovation for current customers. Download Now
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collaboration, cisco, best practices, technology, business success, telepresence, top 5 priorities, it management, knowledge management, data management, business technology
    
Cisco Systems

Executive cloud-native platform checklist

Published By: Red Hat     Published Date: Mar 28, 2019
Technology has fundamentally changed the way we live. Access to data and information anytime, anywhere is no longer a luxury—it is a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver higher-quality applications more often, enabling companies to stay relevant and seize digital business opportunities. Cloud-native is an approach to building applications that takes advantage of cloud computing models and DevOps principles to make the delivery of new features and services faster and more flexible. With a cloud-native strategy, organizations can begin the culture, process, and technology changes needed to meet new demands and become an IT organization that can deliver business innovation faster.
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Red Hat

SAP integration best practices

Published By: MuleSoft     Published Date: Jun 27, 2019
A connected, agile IT landscape serves as the foundation for a successful business. SAP integration requires the right technology, a strategic approach to connect SAP and third-party systems, and a means of enabling your organization to achieve success. Learn how MuleSoft’s Anypoint Platform and MuleSoft Catalyst enable you to unlock SAP across the domains of people, process, and technology to drive innovation and change the clock speed of your business. Download this whitepaper to learn about: The top 3 challenges to SAP integration. How Anypoint Platform connects SAP to any app, data, or device. Abstracting configuration complexity with an API-led approach. How MuleSoft Catalyst empowers your teams to scale innovation.
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MuleSoft

8 Key Metrics for Business Social Network Success

Published By: Clearvale by BroadVision     Published Date: Dec 26, 2012
In the traditional business environment, business processes evolve over time. As companies grow, most do not have the time or ability to implement infrastructure that continually enables effective collaboration, innovation or knowledge transfer.
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social media, social network, 8 key metrics, broadvision, enterprise
    
Clearvale by BroadVision

Total Support: Achieving Sustainable Business Growth with a Remote Support Solution

Published By: NTR Global     Published Date: Nov 24, 2008
The role of IT has grown dramatically over the last 5 years, from that of an aggregator or dispenser of information and technology to key strategic partner, business process enabler, and revenue driver. This is due in large part to continuous advancement, seamless integrations and innovations in IT processes and tools.
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ntr global, remote support solution, customer support, total support solution, virtual support center, crm, ntrglobal, networking, enterprise applications, remote access, remote network management, call center management, customer interaction service, customer relationship management, customer satisfaction, customer service
    
NTR Global

The Path to Value in the Cloud

Published By: Windstream     Published Date: Aug 04, 2014
Cloud computing today is fundamentally altering business processes and changing the way organizations interact with customers, partners, and employees. This transformation brings incredible opportunities, including the ability to build a realtime enterprise where interaction and innovation flourish, and more agile, flexible, and cost-effective practices thrive. Yet cloud computing also presents significant challenges. The path to value is not clearly marked, and there are potential stumbling points along the way. Please download the whitepaper to learn more!
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windstream, cloud computing, cloud hybrid options, oxford economics, cloud benefits, it management, knowledge management, data management
    
Windstream

Enabling Dynamic Business Applications with BPM and SOA - Forrester Consulting on behalf of IBM

Published By: IBM     Published Date: Nov 11, 2008
IBM commissioned Forrester Consulting to survey 300 business and IT leaders from US and UK to determine the level of common understanding and alignment between business and IT groups on key issues related to impact of their existing processes on operational efficiency and business innovation and how BPM and SOA could improve the overall value their business processes deliver.
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ibm, ebf, bpm, soa, enterprise applications, data management, business process management, service oriented architecture
    
IBM

Mission Critical: Managing Mobile Applications & Content

Published By: CDW     Published Date: Mar 27, 2015
Smartphones, tablets and other mobile devices have become embedded in enterprise processes, thanks to the consumerization of IT and a new generation of workers raised on mobile technologies. Consumer devices and bring-yourown-device (BYOD) programs are driving a new wave of business process innovation, changing the way customers, employees and partners interact with organizations and with each other. In fact, mobile devices and applications are catching up with — and in many cases surpassing — PCs in the quality and functionality of their applications.
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mobile, application, content, innovation, functionality, customer, employee, smartphone, tablet, device, consumerization, wireless, data management
    
CDW

5 Ways to Transform Business Processes and Optimize Agility

Published By: K2     Published Date: Jan 07, 2016
In a world where speed matters, businesses need agility and flexibility to quickly modify their processes and business practices to stay competitive. Historically, large companies have hampered process agility by locking themselves into outdated systems, processes, and ways of working, but a variety of factors – including modernization and customer expectations – are increasingly playing a role in driving companies toward business process transformation, an emerging topic in the realm of process excellence. This white paper, based on the Process Excellence Network’s, “5 Ways to Transform Business Processes to Optimize Agility,” by Rob Speck, Vice President of Services at K2, focuses on what causes and drives process innovation, includes examples of organizations that have done this, and analyzes their return on investment (ROI).
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business processes, agility, business process transformation, process excellence, networking, software development, it management, wireless
    
K2

An Executive Point of View: Transforming your Business with Software as a Service

Published By: IBM     Published Date: Nov 12, 2013
Customers are more demanding, the competitive landscape is more dynamic, and the very structure of companies is evolving rapidly. What can executives and business leaders do to stay ahead of the curve? Read this eBook to find out how software as a service (SaaS) can transform your business into a more competitive, customer-centric organization.
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software as a service, saas, executive, saas solutions, business process innovation, analytics, knowledge management, enterprise applications, cloud computing
    
IBM

IBM Smart Cloud Solutions: Software as a Service Business Process as a Service

Published By: IBM     Published Date: Nov 12, 2013
IBM SmartCloud Solutions is a unique portfolio of SaaS and BPaaS capabilities that accelerate business process innovation, deliver business analytics at the point of impact, and enable collaboration within and across the enterprise. Learn how to leverage a growing portfolio of 80+ IBM SasS and BPaaS solutions, accelerate your business process innovation, deliver business analtyics at the point of impact and connect people with collaborative business networks.
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software as a service, saas, saas solutions, business process innovation, analytics, bpaas, business process as a service, network management, network performance, network performance management, remote network management, business analytics, marketing automation, cloud computing, infrastructure management
    
IBM

SmartCloud Solutions Perspectives - John Allessio

Published By: IBM     Published Date: Nov 12, 2013
Listen as John Allessio, Worldwide VP, Services, Support & Client Services, Industry Solutions discusses why clients choose IBM SmartCloud Solutions.
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software as a service, saas, saas solutions, business process innovation, analytics, business process as a service, knowledge management, enterprise applications, cloud computing
    
IBM

SmartCloud Solutions Perspectives on SaaS - Joel Reed

Published By: IBM     Published Date: Nov 12, 2013
Joel Reed, Product Line Management Executive, B2B and Commerce for Industry Solutions, discusses the advantages of IBM SmartCloud SaaS Solutions for clients.
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software as a service, saas, saas solutions, business process innovation, analytics, business process as a service, knowledge management, enterprise applications, cloud computing
    
IBM

IBM SmartCloud Software-as-a-Service Helps Transform Business

Published By: IBM     Published Date: Nov 12, 2013
Today IBM offers more than 80 cloud-based business solutions through software-as-a-service. IBM SmartCloud Solutions accelerate innovation for the enterprise across business processes, deliver business analytics at the point of impact, and connect people with collaborative business networks. Learn more at ibm.com/saas
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software as a service, saas, saas solutions, business process innovation, analytics, business process as a service, knowledge management, enterprise applications, cloud computing
    
IBM

Security in a digital world Protect against emerging threats with IBM Middleware Solutions

Published By: IBM     Published Date: Feb 04, 2016
Disruptors are reinventing business processes and leading their industries with digital transformations. Learn more about personalized front-line decision making, real time insight driven processes, and ecosystem-based innovation.
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ibm, middleware, solutions, digital, security, cyber threats, backup and recovery, data protection, database security, business technology
    
IBM

Using AR Automation to Empower Your Collections Team (Not Replace It): A Guide for Accounts Receivab

Published By: Esker     Published Date: Jun 29, 2017
Accounts receivable (AR) is no second-rate department. Not only is it usually the largest company asset, it deals directly with customers and cash flow — things businesses can’t do without. You'd think internal AR processes would be on the cutting edge of innovation, right? Yeahhh … not so much. While departments like sales, marketing and payroll have embraced the use of software solutions, AR has been slow to catch up, with many still relying on sticky notes, calendar reminders and spreadsheets to manage post-sale collections activities. Read this eBook to discover how automation can: • Be a complementary tool that eliminates tedious tasks • Be multi-dimensional, in that its usage can be extended into other areas of AR • Drive repeat sales and allow you to get paid faster Download the eBook now to discover more about Accounts Receivable Automation!
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accounts receivable management, invoice management, collections management, ar best practices, invoice portal, invoice delivery
    
Esker

Design Guide: Virtualized Multiservice Data Center (VMDC) Virtual Services Architecture (VSA) 1.0 De

Published By: Cisco     Published Date: Apr 10, 2015
Interest in cloud computing over the last several years has been phenomenal. For cloud providers, public or private, it will transform business and operational processes, streamlining customer on-ramping and time to market, facilitating innovation, providing cost efficiencies, and enabling the ability to scale resources on demand. Cisco's Virtualized Multi-tenant Data Center (VMDC) system defines an end-to-end architecture, which an organization may reference for the migration or build out of virtualized, multi-tenant data centers for new cloud-based service models such as Infrastructure as a Service (IaaS).
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cisco, design, network architecture, mobile devices, best practices, vmdc, data center, cloud computing, iaas, virtualization, infrastructure, design and facilities
    
Cisco

Forbes Insights: 8 Advantages of Video Conferencing

Published By: Cisco     Published Date: Nov 17, 2015
In today’s global economy, innovation matters. For teams to innovate rapidly and with great frequency, they must be able to clearly communicate and closely collaborate. Miscommunication, misunderstanding and misinterpretation only leads to costly errors, bottlenecked business processes and market misfires. Most of these issues are avoidable. A convergence of low-cost but high-quality technology and a highly competitive business environment is making video collaboration a channel of choice for today’s information workers and decision makers. The availability of relatively low-cost technology—including high-quality video conferencing equipment, high-bandwidth networks and easy-to-use applications and tools—is bringing video collaboration within reach of today’s workforce. The impact on innovation and productivity—as well as critical business processes, from customer service to problem-solving—is only just starting to be felt.
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cisco, forbes insights, video conferencing, productivity, collaboration, it management, wireless, knowledge management, business technology
    
Cisco

Cisco Virtualized Multi-Tenant Data Center, Version 2.2 Design Guide

Published By: Cisco     Published Date: Jan 05, 2015
Interest in cloud computing over the last several years has been phenomenal. For cloud providers, public or private, it will transform business and operational processes, streamlining customer on-ramping and time to market, facilitating innovation, providing cost efficiencies, and enabling the ability to scale resources on demand.
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data center, consolidation, server virtualization, new applications, it management, data management
    
Cisco
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