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Cloud Contact Centres: Who Can You Trust?

Published By: New Voice Media     Published Date: Sep 19, 2017
This paper touches on the benefits of cloudbased contact centres but focuses on the concerns businesses have about cloud computing - performance, availability and security – and how NewVoiceMedia is successfully addressing them.
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New Voice Media

The Value Of Agile Commerce: How Commerce Leaders Use SaaS To Drive Business Success

Published By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
"This commissioned study conducted by Forrester Consulting on behalf of Oracle reports key findings from a survey of 250 eCommerce decision makers on the shift in the marketplace from on-premises commerce infrastructures to modern SaaS solutions. Read this report to learn: - Top considerations when choosing an eCommerce SaaS platform - The factors most critical to a successful SaaS implementation - Benchmarks on eCommerce processes - Which practices distinguish high performers from all others"
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Oracle Commerce Cloud

Global Commerce Research Survey Executive Summary from Oracle, DigitasLBi and Spindrift

Published By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
"Oracle, DigitasLBi and Spindrift surveyed over 300 director level ecommerce professionals around the globe to determine their investments, strategy and business concerns. Download this research report to learn key trends in eCommerce budgets and technology investments; criteria used to measure success and performance; and actions you can take to improve digital business success."
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Oracle Commerce Cloud

Overcoming Your Five Obstacles to Growth

Published By: Netsuite     Published Date: Sep 06, 2017
Moving your company to the cloud allows for more efficient and effective business operations—essential for growing an organization. Companies plagued by inaccurate, out of date information can instead get real-time access to critical business data anywhere. NetSuite has worked with businesses across all industries to guide them through the many phases of growth, from start-up to ramp up to IPO. Learn how to overcome the five obstacles to successful growth and why NetSuite will be the last business system you will ever need.
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Netsuite

DevOps For Dummies

Published By: IBM     Published Date: Aug 30, 2017
DevOps (short for development and operations), like most new approaches, is only a buzzword for many people. Everyone talks about it, but not everyone knows what it is. In broad terms, DevOps is an approach based on lean and agile principles in which business owners and the development, operations, and quality assurance departments collaborate to deliver software in a continuous manner that enables the business to more quickly seize market opportunities and reduce the time to include customer feedback. Indeed, enterprise applications are so diverse and composed of multiple technologies, databases, end-user devices, and so on, that only a DevOps approach will be successful when dealing with these complexities. Opinions differ on how to use it, however. Some people say that DevOps is for practitioners only; others say that it revolves around the cloud. IBM takes a broad and holistic view and sees DevOps as a business-driven software delivery approach  — an approach that takes a new or en
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devops, ibm, quality assurance, end-user devices, customer engagement
    
IBM

Digital Reinvention in Action

Published By: IBM APAC     Published Date: Aug 25, 2017
Digital technologies have altered how people and businesses interact. Digital forces have created unprecedented levels of industry dislocation and are fundamentally changing business economics. To succeed in this disruptive environment,organizations will need to offer compelling new experiences, establish new focus, build new expertise and devise new ways of working. Business leaders will face a stark choice: Either digitally reinvent their enterprises, or watch as their businesses decompose around them. Successful Digital Reinvention will involve a fundamental reimagining of how an organization operates and how it engages with its environment.
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technology factors, market factors, macroeconomic, technological disruption, regulatory concerns, socioeconomic factors
    
IBM APAC

How Does Your CX Strategy Stack Up?

Published By: Datastax     Published Date: Aug 23, 2017
A holistic approach to using customer data to enable data-driven decisions for attracting, retaining, and delivering value through customer experience is what is going to drive many business initiatives over the next 12-month period. Though they each have varying degrees of capability to transform their customer experience applications and remain continuously available no matter what is critical to their success. Companies surveyed are eager to deliver a great customer experience and capture market share, but many CX journeys are hindered by business unit siloes, insufficient budget, and technical challenges. The responses provide key insights into the business priorities, challenges, and data technology needs of companies embarking on or in the midst of their CX journey.
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datastax, customer data
    
Datastax

ESG Solution Showcase: Next Generation Isilon’s Modulad, Enduring design

Published By: Dell EMC     Published Date: Aug 22, 2017
Digital information has quickly become the lifeblood of business success, enabling firms to become more operationally efficient and to better serve their customers. As companies seek to harness their data in new ways, the infrastructure that houses that data can falter under the strain. In response, new innovations have emerged to help address the concerns of managing and protecting these increasingly important data capacities. While some vendors focus innovation development on software alone and allow the hardware to remain commodity, Dell Technologies is delivering some impressive hardware innovation with Isilon’s next generation hardware to complement its software’s disruptive capabilities.
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Dell EMC

A Winning API Strategy: Developing Secure Mobile Apps with a UX that Delights Customers

Published By: CA Technologies     Published Date: Aug 22, 2017
The mobile app has become “the” strategic initiative for all digital organizations attempting to drive business forward. “By 2017, mobile apps will be downloaded more than 268 billion times, generating revenue of more than $77 billion — making apps one of the most popular computing tools for users across the globe.”1 The app has become more than a simple method of communication. It is the new critical point of engagement, the face of the organization, and quite possibly the difference maker in customers staying or leaving. Getting the “user experience” (or UX) right in the eyes of the consumer is no longer a nice to have but fundamental to achieving success.
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CA Technologies

Why Machine Learning for Enterprise IT Operations

Published By: CA Technologies     Published Date: Aug 22, 2017
The world of computing is changing before our eyes. Industries that had a consistent and predictable business model for generations are being turned upside down. In the digital economy, a seamless customer experience is critical. Whether a retailer is exploring new innovative online selling strategies or a bank is determining how to anticipate customer needs for new services – a high performing and scalable IT ecosystem is key to success. At the end of the day, as an IT leader, you need to help your business anticipate opportunities, drive growth and proactively prevent threats to your company’s revenue.
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proactively manage, remediate faster, improve productivity, collaborate efficiently, application performance, ca technologies
    
CA Technologies

Fifteen Best Practices for a Successful Data Center Migration

Published By: Schneider Electric     Published Date: Aug 21, 2017
Data center migrations are often complex and risky. These best practices will help I&O leaders invest the appropriate amount of time and money into planning, execution and testing in order to protect the business and maximize the chances of a successful data center migration.
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data center, data center management, best practices, data center migration
    
Schneider Electric

Top Performers Know It’s Time to Migrate to Cloud ERP

Published By: Epicor     Published Date: Aug 18, 2017
More than ever, businesses are considering a cloud solution for their enterprise resource planning (ERP) deployment over an on-premises system. Cloud technology appeals to these companies because updates and fixes occur automatically with little or no effort from internal IT staff, and because cloud-based solutions provide access to real-time data from anywhere. Employees want tools that make it easier for them to complete everyday tasks and make informed decisions that help the business grow. Aberdeen’s research report, “Top Performers Know It’s Time to Migrate to Cloud ERP: Here’s Why and How,” uncovers the reasons successful companies are choosing cloud over on-premises ERP models. Download this SmartBite for a quick look at the report’s highlights.
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erp software, enterprise resource planning software, saas, cloud erp, epicor erp
    
Epicor

Streamline SAP Budgeting and Planning with Accurate, Timely Data

Published By: Winshuttle     Published Date: Aug 17, 2017
How do you invest resources and plan budgets for your organization? The answer to that question often predicts business success or failure. Most organizations have similar goals: They want to achieve business insights from accurate data so they can optimize their business processes and balance organizational needs with financial objectives.
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sap, budget, budgeting, planning, sap finance, sap master data, sap implementations, s/4hana
    
Winshuttle

Future-Proof Your Data Center Into a Cloud-Based Strategic Business Asset

Published By: Juniper Networks     Published Date: Aug 10, 2017
In today’s business and IT landscape, the network is no longer simply a basic IT function. It is an essential business asset. The ability of your network users—whether they be employees, customers, or partners—to have fast, real-time access to online resources is directly correlated to financial success.
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software as a service, platform as a service, infrastructure, cloud service provider, virtual data center, sdsn
    
Juniper Networks

Integrated, zero-touch application delivery from planning to production

Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
CA’s portfolio is designed to drive efficiency from planning through production. A core component of our continuous delivery portfolio is CA Release Automation, a market-leading application release automation solution that delivers full application deployment automation and release coordination across stages, environments and teams. The solution’s analytic capabilities enable DevOps teams to plan, manage, analyze and optimize the continuous delivery pipeline from a single control point. In addition, the portfolio includes CA Agile Central, CA Agile Requirements Designer, CA Service Virtualization and CA Test Data Manager. We continue to invest in and enhance the portfolio, most recently via the acquisition of BlazeMeter, an innovative, SaaS-based performance and load-testing solution.
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digital experience, mobile applications, business success, innovations, market, risk and cost, software development, ca technologies, continuous testing, testing effort, service virtualisation, delivery ecosystem, sdlc, mttr
    
CA Technologies EMEA

DevOps for Digital Leaders

Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
In a world where customers and citizens expect so much more from technology, the race is on to develop a finely tuned high performance IT function. Hopefully by reading this book you're in a better position to see how DevOps supports this imperative and can develop the strategies needed to reignite your business.
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digital experience, mobile applications, business success, innovations, market, risk and cost, software development, ca technologies
    
CA Technologies EMEA

Eight Tips for Mastering Migration

Published By: Carbonite     Published Date: Aug 02, 2017
Every day, a new product launch promises speed, efficiency or savings for businesses eager to stay a step ahead. But if you’re an IT pro, and it’s your job to onboard the new system, the allure gives way to practical considerations: How are you going to move all that critical data—including dependencies, settings and custom configurations—from one system to another so it all talks to each other the way it’s supposed to? Whether you’re tackling a oneoff project or looking to improve your in-house skills, these eight tips for mastering migration will help you form a strategy, determine costs and find technical solutions to ensure successful migration no matter what platform you’re on or which one you’re moving to.
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migration, technical solutions
    
Carbonite

Top Five Migration Mistakes

Published By: Carbonite     Published Date: Aug 02, 2017
As concerns over cloud security fade, they’ve been replaced by a new fear: the pain of migration.1 Failed migrations are forcing businesses to second-guess moving to the cloud. But the ability to migrate to new platforms is essential for businesses seeking agility in competitive markets. Here are five common mistakes you should avoid to ensure successful, non-disruptive migration from any source to any target
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cloud migration, non-disruptive migration, cloud
    
Carbonite

Your Complete Guide to Modern Finance

Published By: Oracle     Published Date: Jul 31, 2017
For finance organizations, the challenge of keeping up with systemic change should be viewed as an opportunity to boldly leverage disruption rather than hunkering down in fear. Businesses that accept this challenge embrace new and leading technologies, standardize on best practices and invest in the next generation of financial software and their employees. This guide provides a clear path to modern finance that is well defined and ready to support your company’s success.
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Oracle

Agile Finance Revealed: The New Operating Model for Modern Finance

Published By: Oracle     Published Date: Jul 31, 2017
An agile finance operating model is emerging that enables finance to better support digital business models and new ways of working. New research from the American Institute of CPAs (AICPA) and Oracle uncovers the traits of agile finance leaders and the strategies you need to build a modern finance operating model able to drive innovation and success in today's digital economy.
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Oracle

The $687B Question: Is Employee Engagement the Driver for Business Success?

Published By: Kronos     Published Date: Jul 26, 2017
Employees and managers face challenges and pressures each day that make work unnecessarily complex and unproductive. This complexity can stand in the way of achieving business goals and prevent employees from delivering the value they want to bring to the workplace. This Coleman Parkes and Workforce Institute at Kronos report highlights key findings and discusses the roles leadership, technology, and talent management play in optimizing workforce engagement for sustained competitive advantage. Learn about the challenges, opportunities, and costs of employee engagement — or lack thereof — in organizations today, and how small changes can go a long way toward engaging employees and ultimately drive business success.
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efficiency, employee engagement, leadership, talent management, workforce
    
Kronos

E-Book: The Shared Future for HCM and Workforce Management

Published By: Kronos     Published Date: Jul 26, 2017
It’s time to think more strategically about your entire workforce. Learn the benefits of a unified approach to HCM and workforce management. In today’s competitive and rapidly changing business environment, sustained success requires a total HCM strategy that focuses on managing, engaging, and retaining your entire workforce — both hourly and salaried employees alike. It also requires a single, unified technology platform that enables managers to successfully execute on that holistic strategy for improved operational efficiency, higher employee engagement, and better business outcomes.
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workforce, unified technology, operational efficiency, employee engagement, better business outcomes
    
Kronos

White paper: Is Your IT Infrastructure Roadmap Meeting Your Evolving Business Strategy?

Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
Growth in data-driven business strategies give IT leaders both opportunity and challenges in building a roadmap for success. Download the white paper to learn more about critical considerations as IT leaders align and support changing business strategy with the right IT infrastructure roadmap.
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Oracle PaaS/IaaS/Hardware

CA Technologies Unveils New Mainframe Machine Learning Capabilities at CA World '16

Published By: CA Technologies     Published Date: Jul 20, 2017
Mainframes continue to provide high business value by combining efficient transaction processing with high-volume access to critical enterprise data. Business organizations are linking mobile devices to mainframe processing and data to support digital applications and drive business transformation. In this rapidly growing scenario, the importance of providing excellent end-user experience becomes critical for business success.This analyst announcement note covers how CA Technologies is addressing the need for providing high availability and a fast response time by optimizing mainframe performance with new machine learning and analytics capabilities.
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CA Technologies

The Future Starts Now: Transforming Finance Functions Using Cloud Based Technologies

Published By: Workday     Published Date: Jul 19, 2017
The shift to SaaS is gaining momentum and there are clear business benefits that can be derived. To optimise success, transformation strategies need to encompass all elements of people, processes, technology and organisational design. Adopting SaaS technologies drives significant change to the way organisations operate – from business processes to support model design and company culture. The implications of cloud adoption and technical challenges such as integrations, data migration and configuration must be fully understood and addressed from the outset.
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finance technology, communication processes, protocols, interaction management, relations, technology, cloud
    
Workday
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