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Data-Driven Tech Trends Shaping Customer Experience In 2017

Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
If you’re looking to improve sales performance, optimize ecommerce, implement marketing automation, expand social media, deliver better customer service, or utilize accurate Configure-Price-Quote (CPQ) – it’s all Oracle. And, the icing on the cake? All of these solutions are integrated, but modular. We offer a breadth of solutions that you can not only buy individually, but can also easily integrate with existing or additional solutions as your business needs grow. Adapt your customer experience strategy to new technology in Forrester's navigate the future of CRM in 2017 Report.
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mobile, artificial intelligence, chatbots, internet of things, integrated suite, cloud solutions
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017

Data: Here Today, Gone Tomorrow

Published By: Trend Micro Inc.     Published Date: Sep 21, 2011
Data is the lifeblood of any business, and small businesses are certainly no exception. Critical data such as email messages, financial documents, as well as project and personnel files all make up vital company information that most businesses cannot function without.
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trendlabs, trend micro, data storage, small business, technology, security solution, anti virus, security management
    
Trend Micro Inc.

Datacenter Care IDC whitepaper

Published By: HPE Intel     Published Date: Mar 15, 2016
As more enterprises adopt technologies such as cloud, mobile, and analytics to help achieve strategic competitive advantage, CIOs and IT managers must support business-critical processes at a very high level across the enterprise. At the same time, IT organizations must manage complex hybrid IT infrastructures that include both cloud and on-premises technologies from multiple vendors and support providers. IDC believes that to tackle these challenges, IT organizations should look to support providers for comprehensive offerings to help optimize IT operations and improve the efficiency of IT service delivery. In addition, IDC recommends that IT organizations looking to manage rapid change in today’s IT landscape consider support providers with a record of innovative support services and a focus on advanced technology in support delivery.
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HPE Intel

DE Phishing - The Latest Tactics and Potential Business Impacts

Published By: Symantec     Published Date: Jul 30, 2014
This paper highlights the current growth and trends in today’s phishing schemes, the potential impact on companies, and insight into how businesses can apply technology to protect themselves and their customers.
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latest phishing schemes, cybercrime, protecting against phishing, impacts of phishing schemes, anti spam, anti spyware, anti virus, phishing
    
Symantec

Decide eBook: Right Message, Right Customer

Published By: IBM     Published Date: Aug 20, 2013
Decisions, decisions. They can make or break marketing success. Yet as customers and channels grow more complex, so does decision-making. As choices multiply, marketing becomes more challenging than ever. The days when marketers could rely strictly on good judgment and business acumen are past. Technology for decision and process automation gives marketers a decided edge in making spot-on decisions that match individual customers to the best message, on a scale of millions.
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enterprise marketing management, customer marketing, customer communication, marketing channels, interactive marketing, emm, process automation, web service management
    
IBM

Decide eBook: Right Message, Right Customer

Published By: IBM     Published Date: Aug 20, 2013
Decisions, decisions. They can make or break marketing success. Yet as customers and channels grow more complex, so does decision-making. As choices multiply, marketing becomes more challenging than ever. The days when marketers could rely strictly on good judgment and business acumen are past. Technology for decision and process automation gives marketers a decided edge in making spot-on decisions that match individual customers to the best message, on a scale of millions. The process of Decide builds on customer data collection and analysis, and positions your organization for profitable engagement with your Generation C connected customers. It plays an essential role in Enterprise Marketing Management (EMM) along with the processes of Collect, Analyze, Deliver and Manage.
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enterprise marketing management, customer marketing, customer communication, interactive marketing, emm, process automation, marketing strategy, multi-channel marketing
    
IBM

Deep Learning on AWS

Published By: Amazon Web Services EMEA     Published Date: Nov 05, 2019
Today, deep learning is at the forefront of most machine learning implementations across a broad set of business verticals. Driven by the highly flexible nature of neural networks, the boundary of what is possible has been pushed to a point where neural networks outperform humans in a variety of tasks, such as classifying objects in images or mastering video games in a matter of hours. This guide outlines the end-to-end deep learning process implemented on Amazon Web Services (AWS). We discuss challenges in executing deep learning projects, highlight the latest and greatest technology and infrastructure offered by AWS, and provide architectural guidance and best practices along the way. This paper is intended for deep learning research scientists, deep learning engineers, data scientists, data engineers, technical product managers, and engineering leaders.
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Amazon Web Services EMEA

Defining Revenue Operations The Essential Guide to Getting Started

Published By: LeanData     Published Date: Nov 07, 2019
There has been an exciting revolution that is changing the landscape for businesses far and wide. The advancement of marketing and sales technology has enabled businesses to work at the speed of life. But with the rapidly moving technology space, organizations are finding that they’ve built such robust tech stacks that it’s time to re-evaluate just how well their technology is working for them—as opposed to against. With many internal organizations across marketing, sales, and customer success reporting their team’s tech stack consists of 30 or more tools, we are realizing there is a wealth of untapped Executive Summary data at our fingertips. Many have overlooked the role people, process, and data play in maximizing the returns technology can yield. Revenue Operations is a way to bridge gaps between siloed organizations. It is about marketing, sales, customer success, and partner ops teams working better together. This guide is dedicated to exploring the emergence of Revenue Ops, its
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LeanData

Delight Users and Simplify IT with Enterprise Chatbots

Published By: BMC ASEAN     Published Date: Dec 18, 2018
Digital transformation encompasses both technological and human components. While many initiatives focus on ensuring that a company’s multi-cloud infrastructure is agile enough to meet changing demands around cloud mobile, Internet of Things (IoT), and big data, it’s equally important to empower business workers with the modern digital tools they need to be successful today. Artificial intelligence and machine learning can play a vital role on both of these fronts. In fact, 78 percent of CIOs and senior IT leaders are already looking to AI to address complexity,1 and by 2019, 30 percent of IT service desks will utilize machine learning to free up support capacity.2 The magnitude of change has forced companies to take stock of the experience they offer employees. As digital natives3 enter and advance in the workforce, talent retention is now a top priority. These workers expect to have the best tools; 93 percent of millennials cited modern and up-to-date technology as one of the most
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BMC ASEAN

Deliver a superior cross-channel commerce experience: attract more, retain more, and sell more.

Published By: Oracle Global Marketing     Published Date: Nov 16, 2011
This whitepaper takes a look into opportunities for organizations to provide a superior experience focusing on integrating a CRM eCommerce solution.
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ecommerce, business research, enterprise technology, it solution, retail applications, oracle, oracle retail applications, atg commerce
    
Oracle Global Marketing

Deliver the Best of Your Brand: How Modern Marketing Works for You

Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
Modern Marketers know their customers expect experiences that will blow their minds. Customers are tech savvy, on the move, and want to interact with your brand on their terms. This means wherever, whenever, and however they want. It’s the job of today’s marketers to deliver cross-channel experiences that are personalized, relevant, and timely. When you engage your customers on their terms you create the long-lasting relationships that your business and brand need to drive loyalty and advocacy. Here’s the good news. It’s now possible thanks to the boom of marketing technology solutions. In the last five years the amount of marketing technology options has skyrocketed from just 150 solutions to more than 4,000. This can only mean one thing: marketing technology is here, rapidly being adopted, and proving its value every day.
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Oracle Marketing Cloud

Deliver the Best of Your Brand: How Modern Marketing Works for You

Published By: Oracle OMC     Published Date: Nov 30, 2017
It’s the job of today’s marketers to deliver cross-channel experiences that are personalized, relevant, and timely. When you engage your customers on their terms you create the long-lasting relationships that your business and brand need to drive loyalty and advocacy. Here’s the good news. It’s now possible thanks to the boom of marketing technology solutions. In the last five years the amount of marketing technology options has skyrocketed from just 150 solutions to more than 4,000. This can only mean one thing: marketing technology is here, rapidly being adopted, and proving its value every day. The question is: How can you use technology to deliver the best of your brand for your customers? It all starts with customer experience.
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Oracle OMC

Delivering a Digital Customer Experience for Today’s Mobile Consumer

Published By: Mitel     Published Date: Dec 15, 2016
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service. Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.
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customer experience, sms, email, web chat, social media, mobile
    
Mitel

Delivering a Digital Customer Experience for Today’s Mobile Consumer

Published By: Mitel     Published Date: Dec 19, 2016
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service. Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.
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customer experience, sms, email, web chat, social media, mobile, networking
    
Mitel

Delivering on Promise of Digital Transformation

Published By: BMC Software     Published Date: Oct 23, 2014
Rapid shifts in the ways that technology and information are consumed and delivered— through cloud computing, big data, social networking, and smart devices—are transforming how companies compete. IT is at the center of the fray, working with business leaders to develop and execute a digital transformation strategy that capitalizes on these major new technologies. In order to lead this transformation, IT executives must focus on three areas: collaborating with business leaders to build a strategic vision, modernizing technology infrastructure, and rebuilding IT organizations to execute against new digital business goals.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, networking, it management
    
BMC Software

Dell EMC: PowerEdge 14g Elevator Pitch

Published By: Dell SB     Published Date: Jan 24, 2019
Whether we choose to or not , our businesses are undergoing a rapid digital transformation. To ride this technology wave successfully, we need a modern IT infrastructure. At the heart of this modern IT infrastructure is the server. Choosing the right server that fits both the current and future needs is critical. PowerEdge is introducing its new line of award winning servers that is custom - built for the modern IT infrastructure. Since b usiness face fierce competition and dynamic customer needs, the Scalable Business Architecture from PowerEdge enables an enterprise to scale efficiently and adapt quickly to address this dynamic business & workload needs. With Intelligent Automation in new PowerEdge , you can automate more routine tasks and free up skilled resources for business - critical tasks. Finally, w e all know how important security is for all operations. PowerEdge protects businesses and their customers with its sophisticated Integrated Security fea
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Dell SB

Detect malicious patterns in encrypted traffic.

Published By: Cisco     Published Date: Oct 08, 2018
Detect attacks that get past perimeter defenses across the digital business. Detect malicious patterns in encrypted traffic. No decryption is needed with our Encrypted Traffic Analytics technology and multilayer machine learning. Extend your network visibility.
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encrypted traffic, digital business, security, network, network visibility, next generation firewall, digital transformation, advanced malware protection
    
Cisco

Developing .NET Applications Using Business Rules Management Tools

Published By: FICO     Published Date: Aug 27, 2012
While some business rules management vendors are abandoning their .NET users, FICO continues to see increased adoption of rules technology among the .NET community.
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fico, .net, business rules, web services, business technology
    
FICO

Developing and Strengthening Profitable Customer Relationships with Microsoft Dynamics CRM

Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
The business landscape is evolving; the traditional way people work together-in the office or in the field-looks very different today than it did just a couple of years ago. Download this webcast to learn how Microsoft Dynamics CRM empowers you to take advantage of your existing technology investments to extend the reach of your business and enable your mobile workforce to drive better business results.
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microsoft, microsoft dynamics, crm, software, crm software, contact management, business management, mobile workers
    
Microsoft Dynamics

Developing The Ideal Organization: Making The Right Moves

Published By: Saba Software     Published Date: Feb 02, 2012
By elevating the informal, sporadic practice to that of a business process supported by technology, leading organizations can ensure that their best thinking is applied at all times to optimizing their workforce.
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corporate agility, organizational optimization, formalize workforce planning, succession planning, process management, business succession planning, business organizational chart, organizational plan
    
Saba Software

DevOps Perspectives: Ideas, insight and direction from DevOps leaders

Published By: CA Technologies     Published Date: Jun 03, 2015
"To support digital transformation imperatives, organizations are increasingly exploring DevOps style approaches for the continuous delivery of high quality software. Unfortunately, however, many enterprises remain burdened with accumulated technical debt and legacy wasteful practices – waste that can quickly inhibit the flow of value to customers and the business. Lean thinking provides organizations with a framework by which to quickly identify all forms of waste impacting the flow of value, which DevOps practitioners can apply in a software development context to quickly pinpoint and eliminate 8 elements of waste across people, process and technology dimensions. This paper presents the 8 elements of waste framework, strategies needed to identify and eliminate waste, and the metrics needed to measure effectiveness.
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CA Technologies

DevOps Perspectives: Ideas, insight and direction from DevOps leaders

Published By: CA Technologies     Published Date: Jun 04, 2015
"To support digital transformation imperatives, organizations are increasingly exploring DevOps style approaches for the continuous delivery of high quality software. Unfortunately, however, many enterprises remain burdened with accumulated technical debt and legacy wasteful practices – waste that can quickly inhibit the flow of value to customers and the business. Lean thinking provides organizations with a framework by which to quickly identify all forms of waste impacting the flow of value, which DevOps practitioners can apply in a software development context to quickly pinpoint and eliminate 8 elements of waste across people, process and technology dimensions. This paper presents the 8 elements of waste framework, strategies needed to identify and eliminate waste, and the metrics needed to measure effectiveness.
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CA Technologies

DevOps Perspectives: Ideas, insight and direction from DevOps leaders

Published By: CA Technologies     Published Date: Jun 04, 2015
To support digital transformation imperatives, organizations are increasingly exploring DevOps style approaches for the continuous delivery of high quality software. Unfortunately, however, many enterprises remain burdened with accumulated technical debt and legacy wasteful practices – waste that can quickly inhibit the flow of value to customers and the business. Lean thinking provides organizations with a framework by which to quickly identify all forms of waste impacting the flow of value, which DevOps practitioners can apply in a software development context to quickly pinpoint and eliminate 8 elements of waste across people, process and technology dimensions. This paper presents the 8 elements of waste framework, strategies needed to identify and eliminate waste, and the metrics needed to measure effectiveness.
Tags : 
    
CA Technologies

DevOps Perspectives: Ideas, insight and direction from DevOps leaders

Published By: CA Technologies     Published Date: Jun 04, 2015
To support digital transformation imperatives, organizations are increasingly exploring DevOps style approaches for the continuous delivery of high quality software. Unfortunately, however, many enterprises remain burdened with accumulated technical debt and legacy wasteful practices – waste that can quickly inhibit the flow of value to customers and the business. Lean thinking provides organizations with a framework by which to quickly identify all forms of waste impacting the flow of value, which DevOps practitioners can apply in a software development context to quickly pinpoint and eliminate 8 elements of waste across people, process and technology dimensions. This paper presents the 8 elements of waste framework, strategies needed to identify and eliminate waste, and the metrics needed to measure effectiveness.
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CA Technologies

devops-practitioner-series_waste not want not

Published By: CA Technologies     Published Date: Jun 09, 2015
To support digital transformation imperatives, organizations are increasingly exploring DevOps style approaches for the continuous delivery of high quality software. Unfortunately, however, many enterprises remain burdened with accumulated technical debt and legacy wasteful practices – waste that can quickly inhibit the flow of value to customers and the business. Lean thinking provides organizations with a framework by which to quickly identify all forms of waste impacting the flow of value, which DevOps practitioners can apply in a software development context to quickly pinpoint and eliminate 8 elements of waste across people, process and technology dimensions. This paper presents the 8 elements of waste framework, strategies needed to identify and eliminate waste, and the metrics needed to measure effectiveness.
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CA Technologies
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