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The SCA Impact Playbook: Subscription Commerce And The SCA Opportunity

Published By: GoCardless     Published Date: Oct 18, 2019
The SCA Impact Playbook: Subscription Commerce And The SCA Opportunity, a PYMNTS and GoCardless collaboration, examines how Strong Customer Authentication (SCA) will affect subscription businesses in the European market. The report reveals how merchants can adapt to the regulations and turn them into an opportunity to optimize their payment flows and gain a competitive advantage in a crowded field. Inside the report: $385 billion: amount spent on subscription/recurring payment services in Europe in 2018 75 percent: estimated share of European online merchants that are unaware of SCA $125 billion: potential financial impact on Europe’s online commerce industry due to SCA Download now
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GoCardless

A Methodology for Digital Intelligence: Delivering Extraordinary Digital Experiences

Published By: Quantum Metric     Published Date: Oct 18, 2019
At Quantum Metric, helping companies improve digital customer experience is our passion. We’ve harnessed the learnings and observations we’ve had across dozens of Fortune 500 organizations to develop a methodology that companies can use to achieve meaningful results quickly - helping leadership and teams highlight the lowest hanging fruit in their organizations. The principles for our guide are: Be Easy to Understand. Five clear steps with specific goals and outcomes. Provide Value from Day One. No month-long assessments required. Deliver Quantifiable Outcomes. Clear, objective, and measurable improvements. Be Consistent. Produce repeatable results. Be Universal. Applicable to a wide-variety of businesses and situations. Using the concepts illustrated within this methodology, digital teams from every industry have been able to consistently deliver stellar customer experiences that encourage and maintain long term brand loyalty.
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Quantum Metric

Understanding Smart Machines: How They Will Shape the Future

Published By: Schneider Electric     Published Date: Oct 17, 2019
Powered by Smart machines, the new industrial revolution is changing how machine builders design and manufactures operate today and in the future. To remain competitive and profitable, plants and machines will have to be smarter- better connected, more efficient, more flexible and safe. This paper explains the impact of smart machines on the industrial automation and controls businesses and provides guidance for adapting to a changing industrial landscape.
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iiot, industry 4.0, control panel, industrial automation, smart manufacturing, smart machines, smart maintenance
    
Schneider Electric

Magic Quadrant for Multiexperience Development Platforms

Published By: Salesforce     Published Date: Oct 17, 2019
Mobile apps, progressive web apps, conversational apps and immersive apps are among the many types of application that people use to interact with and within digital businesses. By 2023, more than 25% of the mobile apps, progressive web apps and conversational apps at large enterprises will be built and/or run through a multiexperience development platform.This Magic Quadrant will help application leaders assess vendors of MXDPs, which enable development of these types of app.
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Salesforce

Meeting today’s globalization challenges as manufacturers

Published By: Sage     Published Date: Oct 17, 2019
Manufacturing is constantly evolving It’s an industry driven by customer demand and technology. And as manufacturing businesses grow to a certain size, globalization becomes a factor. Interacting with the world offers lucrative opportunities and creates a higher demand for products and sources of cheaper raw materials that often impact the entire supply chain.
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Sage

The C-Suite Guide to Digital Business Transformation

Published By: Sage     Published Date: Oct 16, 2019
Across every industry, C-level executives are focusing on innovation and technology to improve the efficiency and performance of their businesses. Now more than ever they need to develop strategies that make their organizations relevant, memorable and competitive in an era where digital business transformation is not just a goal, it’s a continuous, speeding journey. Why must your C-level executives choose to invest so much time and effort in digital business transformation?
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Sage

On-Demand Forrester Webinar: Leading the Digital Trust & Safety Transformation

Published By: Sift     Published Date: Oct 16, 2019
"In today’s digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal. The answer isn’t additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world? Read This Guide To Find Out How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety The 4 qualities of a Digital Trust & Safety organization A step-by-step guide to help you evolve to Digital Trust & Safety Why the time for Digital Trust & Safety is now "
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Sift

REAL-TIME ANALYTICS The Key to Unlocking Customer Insights & Driving the Customer Experience

Published By: SAS     Published Date: Oct 14, 2019
What’s the best way for businesses to differentiate themselves today? By delivering a unique, real-time customer experience across all touch points—one that is based on a solid, connected business strategy driven by data and analytics insights. We believe brands that gain the ultimate analytical advantage—by unifying the analytics life cycle from data to discovery to deployment—will also gain the ultimate competitive advantage through brand preference.
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SAS

eBook: The Five Steps to an ROI-Focused CX Program

Published By: InMoment     Published Date: Oct 14, 2019
R O I : T H E H O LY GRAIL OF CX Return on Investment (ROI) is the holy grail of customer (CX), employee (EX) and market (MX) experiences. Every practitioner wants to prove it’s real, but the quest to find it can be fraught with peril and, in the end, many businesses end up believing it’s completely fictional. This ebook will delve into the mysteries of the financial impact of experience programs and how you can implement and measure experience initiatives designed to deliver ROI. Why is the ROI of experiences so hard to establish? The answer is twofold: 1. ROI is not a single number; it’s wide-ranging and can be found in any part of the enterprise. 2. Many businesses focus too much on the end goal (ROI), but fail to establish a program with the necessary elements required for success.
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InMoment

The payment experience cheat sheet: A guide for recurring payment businesses

Published By: GoCardless     Published Date: Oct 14, 2019
Payment experience is the combination of customer touchpoints that lead to a payment taking place. The sum of all these touchpoints will contribute to the customer’s overall perception of your brand.
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GoCardless

The Boomerang Effect: Why are enterprises returning to Hybrid IT models?

Published By: Flexential     Published Date: Oct 11, 2019
Enterprises that put all of their workloads into a single infrastructure solution such as public clouds are realizing there are limitations. As requirements around security, compliance and cost management grow, businesses are “boomeranging” back to hybrid IT models.
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Flexential

Migrate to SAP S/4HANA using APIs

Published By: MuleSoft     Published Date: Oct 10, 2019
Many businesses are now considering various options as they migrate to SAP S/4 Hana. Numerous organizations rely on SAP platform solutions, many of which were implemented during the late 1990s and early 2000s. By 2025, SAP will end mainstream maintenance on all instances of ERP installations forcing enterprises to migrate to SAP S/4HANA, or re-implement complex ERP installations, which can come with many challenges. Read this whitepaper, written in collaboration with Capgemini, to learn: How to prove the business value of a migration to SAP S/4HANA. Why an API-led architecture is the best approach for SAP S/4HANA integration with existing systems, providing agility and shielding an organization’s technology stack from future changes to other systems. The main principles of a Center for Enablement (C4E) and how it enables enterprises to implement software design with governance and high delivery speeds.
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MuleSoft

Small and Medium Business Trends Report

Published By: The Economist Group     Published Date: Oct 10, 2019
Small and medium-sized businesses (SMBs) around the world are major drivers of today’s economic growth, representing over 90% of the business population, 60%–70% of employment, and 55% of GDP in developed economies.Their leaders are hard-working, passionate entrepreneurs who face unique challenges, which change and evolve as their businesses grow. This report examines the obstacles SMBs encounter on the road to success, offering insights on the decision-making and actions of business leaders who run them.
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The Economist Group

Connecting with people across their every dimension

Published By: Adobe     Published Date: Oct 10, 2019
For decades, economists believed people made rational choices, psychologists thought they could categorise us into clearly defined personality types and marketers were sure that customers followed linear funnels toward purchase. Not so anymore. That’s because the world has come to realise that we humans are multidimensional. We have many sides to our lives and our personalities. We don’t follow logical, linear paths. And what we like one minute, we don’t like the next. As businesses increasingly focus on customers, they see that they’re not simple and static personas. Instead they’re complex and dynamic individuals.
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Adobe

Small and Medium Business Trends Report

Published By: Citibank     Published Date: Oct 10, 2019
Small and medium-sized businesses (SMBs) around the world are major drivers of today’s economic growth, representing over 90% of the business population, 60%–70% of employment, and 55% of GDP in developed economies.* Their leaders are hard-working, passionate entrepreneurs who face unique challenges, which change and evolve as their businesses grow. This report examines the obstacles SMBs encounter on the road to success, offering insights on the decision-making and actions of business leaders who run them.
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Citibank

How You Can Build Trust Between Your Security and Developer Teams

Published By: AWS     Published Date: Oct 09, 2019
As your business grows, so do your infrastructure needs. With their growing AWS infrastructure, it was important that Informatica simplify security, increase agility, and adopt a more DevOps-centric development model. Join our upcoming webinar to learn how Informatica leveraged RedLock, Palo Alto Networks’ security and compliance solution, to help build security earlier in the development process so vulnerabilities could be remediated faster. You will also learn how other businesses, like yours, can manage the security in your environment with greater ease and control.
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AWS

How You Can Build Trust Between Your Security and Developer Teams

Published By: AWS     Published Date: Oct 09, 2019
As your business grows, so do your infrastructure needs. With their growing AWS infrastructure, it was important that Informatica simplify security, increase agility, and adopt a more DevOps-centric development model. Join our upcoming webinar to learn how Informatica leveraged RedLock, Palo Alto Networks’ security and compliance solution, to help build security earlier in the development process so vulnerabilities could be remediated faster. You will also learn how other businesses, like yours, can manage the security in your environment with greater ease and control.
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AWS

How Ancestry Manages Risk in Their Application Environments with Qualys on AWS

Published By: AWS     Published Date: Oct 09, 2019
While digital transformation helps create many business opportunities, it can also expose your organization to new vulnerabilities and regulations which require new security solutions. Qualys Cloud Platform is intentionally built to give businesses comprehensive visibility and security of Amazon Web Services (AWS) workloads and hybrid environments while avoiding the cost and complexities that come with managing multiple security vendors. Qualys' offerings simplify security on AWS by integrating into workflows for streamlined deployment and use, while providing a complete view of the security and compliance posture of all your AWS assets across multiple accounts and regions from a centralized UI. Attend this upcoming webinar to learn more about the Qualys consolidated stack of security and compliance applications. Also learn how Ancestry.com, the largest for-profit genealogy company in the world, uses Qualys Cloud Platform on AWS to continuously assess their development and production e
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AWS

Automate Container Security Using DevOps Processes on AWS with Trend Micro

Published By: AWS     Published Date: Oct 09, 2019
Businesses are often challenged with the complexities of protecting their physical, virtual, and cloud workloads while also meeting their part of the Amazon Web Services (AWS) Shared Responsibility Model. IT security leaders are inundated with too many security tools that aren’t built for their specific environments. Additionally, these responsibilities often entail large amounts of manual processes and people to administer them. As such, there is a need for a solution that provides a secure environment for you to transact your business without slowing you down. Trend Micro™ Deep Security™ is optimized to support the broadest set of platforms and environments (on-premises, virtual, on AWS, or containers) while delivering multiple threat defense techniques to help DevOps teams rapidly detect security incidents, fulfill compliance requirements, and securely deploy containers. In this webinar, you’ll learn real customer use cases that have successfully leveraged Trend Micro Deep Securit
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AWS

AI-powered personalization— above expectation, beyond imagination

Published By: Adobe     Published Date: Oct 08, 2019
You cannot accurately predict what your customer will want next. Artificial intelligence can. WHY SHOULD THE TARGET AUDIENCE CARE? By 2020, businesses that use AI and related technologies like machine learning and deep learning to uncover new insights will take $1.2 trillion each year from competitors that don't. (Source: Forrester.) SUPPORTING CONCEPTS: At any moment, anywhere in the world, on any kind of device, a prospect or customer is raising her hand and saying, "I'm your best opportunity. Don't ignore me." She's telling you that by every action she's taken and every interaction you've had up to that point. You can consider each bit of data you've collected across her journey a meaningful expression of intent. And with that, you will know how to give her an experience that's above her expectations and beyond her imagination. You need many different technologies in your marketing stack to manage personalization, but AI makes them all work together seamlessly. You can: –
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Adobe

Magic Quadrant for Digital Commerce

Published By: Adobe     Published Date: Oct 08, 2019
Gartner evaluates eighteen digital commerce platforms and for the second year in a row, Gartner has identified Magento Commerce as an Industry Leader (top 3). According to Gartner, Leaders execute well against their current vision and are well-positioned for tomorrow. Magento Commerce, part of Adobe Experience Cloud, is innovating on platform functionality to help businesses like yours with the performance, scalability, and security required to deliver full-lifecycle customer experiences. Digital commerce platform choice has grown in complexity due to increased vendor choice and breadth of offerings, pricing model complexity and emerging managed service offerings. This report evaluates 18 vendors of digital commerce platforms to assist application leaders supporting digital commerce.
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Adobe

A complete guide to SCA

Published By: GoCardless     Published Date: Oct 08, 2019
The PSD2 is the 2nd EU Payments Service Directive. The directive builds on three key areas of legislation first brought in with the original 2007 Directive. These areas include increased consumer rights in payments, creating a level playing field by bringing into scope the regulation of third-party access to account information and enhanced security. Enhanced security refers specifically to a set of requirements called Strong Customer Authentication (SCA). These requirements have far-reaching implications for any business with an online presence. This guide will explore SCA, who and what it affects and how businesses can prepare for the requirements taking effect.
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GoCardless

Security vs. convenience in the payment experience

Published By: GoCardless     Published Date: Oct 08, 2019
With Strong Customer Authentication (SCA) coming into force on 14 September 2019 as the final part of PSD2, many online businesses are required to add additional security measures to large parts of their online payment experience. Key goals of SCA include reducing payment fraud and creating a safer payment experience for the customer.
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GoCardless

Can Business Growth Be Driven By IT?

Published By: Oracle EMEA     Published Date: Oct 08, 2019
Business growth, innovation and IT departments and inextricably linked. Our new report explores insights from those who are leading the way by prioritising and completing automation innovations. While 67% of businesses are being held back by confidence in their own data. So what actions and attitudes separate those leading and those following in the data revolution? And what difference can self-driving technology make to innovation, strategy and wider business success?
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Oracle EMEA

Automated Security at the Speed of DevOps

Published By: AWS     Published Date: Oct 07, 2019
Software development has evolved from rigid waterfall methodologies to more streamlined approaches, like Agile and more recently DevOps. This evolution has taken place in large part to shorten development life cycles and meet increased business demands. Today, businesses of all sizes have built an advantage by implementing a DevOps culture and processes, which break down silos between development and operations, allowing organizations to create better software faster. As organizations implement DevOps on Amazon Web Services (AWS), they need to understand the security implications. The AWS Shared Responsibility Model makes clear that AWS secures what’s “on the cloud,” while the customer is responsible for securing their assets “in the cloud.” When AWS customers go about securing their DevOps environments, they need to do so in a way that provides robust protection without limiting developer agility.
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AWS
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