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IT2020: The New Performance Management Paradigm

Published By: ASG Software Solutions     Published Date: Mar 05, 2008
Because business success is tightly fused with technology, IT costs are rising, and this trend is expected to continue. As a result, businesses are demanding that IT be more than a static resource. IT is expected to deliver business results with a measurable contribution to the organization's bottom line.
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asg, cmdb, bsm, itil, paradigm, btsm, sla, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions

Virtualization: It's Not Just For Enterprises Anymore

Published By: HP VMware     Published Date: Mar 03, 2008
Why have the majority of large enterprises embraced virtualization technology and why are midsize businesses the fastest growing market segment for new virtualization initiatives? This white paper will explore this important question, examine common virtualization deployment scenarios, and explain how virtualization solutions from HP and VMware can help midsize businesses achieve a wide variety of business continuity, performance, and efficiency goals.
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vmware, virtual machine, virtual, virtual server, virtual storage, hp vmware, continuity, servers, storage virtualization, business continuity, server virtualization
    
HP VMware

Big Opportunity in 2008: Prospering In Hard Times Through Customer Insights

Published By: ICC Decision Services     Published Date: Feb 18, 2008
To paraphrase an old saying, “When the going gets tough, retailers start slashing operational costs.”  Ironically, cost slashing usually exposes a retailer to even greater risks instead of fortifying it against economic uncertainties.  All businesses have felt the impact of today’s volatile economy.  Retail has been hit especially hard, with sales in 2007 rising by only 2.4% - the smallest year-to-year increase since 2002. Despite such dour statistics, there are plenty of opportunities to gain share in today’s market.
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icc, decision services, increase sales, market, down market, economy, operation, operations, operational costs, profitability, best practices, business management, business process management, sales automation
    
ICC Decision Services

Big Opportunity in 2008: Prospering In Hard Times Through Customer Insights

Published By: ICC/Decision Services     Published Date: Feb 18, 2008
To paraphrase an old saying, “When the going gets tough, retailers start slashing operational costs.”  Ironically, cost slashing usually exposes a retailer to even greater risks instead of fortifying it against economic uncertainties.  All businesses have felt the impact of today’s volatile economy.  Retail has been hit especially hard, with sales in 2007 rising by only 2.4% - the smallest year-to-year increase since 2002. Despite such dour statistics, there are plenty of opportunities to gain share in today’s market.
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icc, decision services, increase sales, market, down market, economy, operation, operations, operational costs, profitability
    
ICC/Decision Services

Leave Your Parachute at Home: 7 Tips for Real-World Businesses in Second Life

Published By: Elastic Collision     Published Date: Feb 14, 2008
Media coverage of Second Life typically favors the opinions of industry analysts and naysayers. All too often, the concerns of regular users are overlooked. In October 2007, as part of a larger survey, we asked more than 800 Second Life residents what advice they would give to real-world organizations establishing a presence in Second Life.
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elastic collision, virtual, virtual world, virtual reality, sims, avatar, avatars, social networking, best practices, customer satisfaction, ebusiness, collaboration
    
Elastic Collision

10 Common Misconceptions Businesses Have About Identity Proofing

Published By: IDology     Published Date: Feb 11, 2008
There is a new automated technology available now that is helping businesses combat identity theft and prevent fraud. It is called identity proofing and it is specifically designed to verify consumer identities online. With all the fraud prevention solutions available in the market today you are probably wondering, does my company really need to use an identity proofing solution?
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identity management, iam, access management, iam, risk management, identity theft, hackers, fraud, identity, idology, authentication
    
IDology

Panic Slowly: Integrated Disaster Response and Built-In Business Continuity

Published By: IBM     Published Date: Feb 08, 2008
Unexpected disasters threaten organizations across the globe daily. Surprisingly, many businesses are not prepared for such disasters. They lack business continuity plans which can provide both proactive and reactive strategies to minimize the impact of unforeseen setbacks.
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disaster recovery, business continuity, natural disaster, infrastructure, ibm
    
IBM

Panda Security for Business with TruPrevent Technologies

Published By: Panda Security     Published Date: Feb 06, 2008
Today’s targeted malware attacks are infecting unsuspecting businesses at astonishing rates, rendering traditional antivirus solutions ineffective. Reported and known viruses are becoming less important compared to the increase in unknown threats and attacks.
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security, threats, ips, intrusion prevention, internet security, hackers, hacker, virus, antivirus, anti-virus, holes, vulnerability, vulnerabilities, panda, panda security, network security, anti virus, hacker detection
    
Panda Security

Building a Threat Model for Small and Medium Sized Businesses

Published By: ESET     Published Date: Feb 01, 2008
It is important for businesses to have a plan in place that addresses the changing threat landscape.  This podcast discusses various items for businesses to consider when developing an IT threat model.
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threat planning, testing, penetration testing, defense in depth, multilayered, firewall, filtering, white listing, it strategy, eset, nod32, antivirus, malware, internet threats, web based threats, web 2.0, smb, small business, medium business, eset
    
ESET

Speeding the Search for Offshore Developers

Published By: Accelerance     Published Date: Feb 01, 2008
Companies exploring offshore software development often find an overwhelming array of options. For example, is India the best choice? What about China, Russia or Brazil? Time, distance and language barriers also make it difficult to assess the quality of offshore developers. How can businesses reduce the risks of offshoring?
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offshoring, vendor selection, offshore, outsource, outsourcing, india, development, developer, programming, programmer, accelerance, software development, software outsourcing, spend management
    
Accelerance

Search Engine Optimization and Pay-Per-Click (PPC): A Holistic Approach

Published By: ICG Commerce     Published Date: Jan 28, 2008
A new guide from Fathom SEO explains how businesses can maximize search engine marketing efforts by adopting a holistic management plan for Pay-Per-Click and Search Engine Optimization. Learn how to effectively share data about keywords, ad copy and landing page performance.
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seo, search engine, sem, search marketing, search engine marketing, ppc, pay per click, keywords, traffic generation, site traffic, web traffic, fathom, fathom seo
    
ICG Commerce

Enhance BMC Change Management with Closed-Loop Control

Published By: Solidcore     Published Date: Jan 28, 2008
Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
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cmdb, change management, service management, bmc, remedy, bmc remedy, it management, roi, return on investment, solidcore, itil
    
Solidcore

Search Engine Optimization and Pay-Per-Click (PPC): A Holistic Approach

Published By: Fathom SEO     Published Date: Jan 28, 2008
A new guide from Fathom SEO explains how businesses can maximize search engine marketing efforts by adopting a holistic management plan for Pay-Per-Click and Search Engine Optimization. Learn how to effectively share data about keywords, ad copy and landing page performance.
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seo, search engine, sem, search marketing, search engine marketing, ppc, pay per click, keywords, traffic generation, site traffic, web traffic, fathom, fathom seo, return on investment, web development, search engines
    
Fathom SEO

What to Look for in Help Desks

Published By: Elementool Inc.     Published Date: Jan 28, 2008
A help desk is a very helpful customer service tool for businesses operating a website online. Doing business online creates a distance between the business and the customer. Customers are not dealing with a person face-to-face anymore. This makes being quick to respond to customer issues very important and that is where a help desk comes in.
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customer service, help desk, helpdesk, customer satisfaction, online help, customer support, support desk, elementool, customer interaction service, ebusiness, web services
    
Elementool Inc.

Internet-Based Phone Service for Small to Mid-Size Companies

Published By: Vendor Guru     Published Date: Jan 16, 2008
Small businesses are faced with a difficult task when it comes to selecting or upgrading their telecommunications system. Very often, companies will conduct research based on their current size and where they project they will be in a year.
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voip, ip telephony, voice over ip, small business, soho, vonage, packet 8, vendor guru, vendorguru, telecom, telecommunications, phone, phone system, ip pbx, ippbx, pbx, telephone, voip, ip networks, small business networks
    
Vendor Guru

Information Security for SMBs: Ensuring End-to-End Care of Data Assets

Published By: Quocirca     Published Date: Jan 11, 2008
Small and medium-sized businesses (SMBs) can benefit from the expansive use of information technology (IT) just as much as their larger counterparts. Indeed, in many cases they have to, because to trade they need to interact with business partners of all sizes and IT failure affects not just internal users but those of third parties.
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insight report, quocirca, smb, small business, soho, mid-sized business, smbs, data security, network security, small business it, it networks, securing data, networking, security, data management, infrastructure, small business networks, database security
    
Quocirca

How an Integrated Software Solution Can Grow Your Business

Published By: Everest Software     Published Date: Jan 11, 2008
This white paper examines how small and medium sized business can grow their businesses by streamlining their processes, creating employee empowerment, reducing IT costs, increasing productivity and improving their customers experience by implementing an integrated, real-time software solution. 
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business management, small business, mid-sized business, smb, smbs, soho, productivity, erp, software integration, integration, business integration, cost control, growth, everest, everest software, small business networks, business activity monitoring, business process management, enterprise resource planning
    
Everest Software

The Top 5 Telephony Solutions Your Business Needs Today

Published By: Vendor Guru     Published Date: Jan 04, 2008
Profound developments in business telephony have left some small businesses reeling under perceptions of a steep learning curve for expensive new products. But there’s no reason to be left behind. Affordability is the hallmark of the new generation in business telephony, thanks to hosted IP and other networked solutions. Is your business applying the new technology to best advantage?
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ip pbx, pbx, acd, predictive dialing, automatic call distribution, voicemail, business communications, voice mail, conference call, telephony, ip telephony, voip, voice over ip, call routing, call routing, voip, vendorguru, vendor guru, vendorguru telephony, vendor guru telephony
    
Vendor Guru

Data Recovery for IBM AIX Environments

Published By: Vision Solutions     Published Date: Dec 31, 2007
For AIX IT departments looking to take the next step in data protection strategies, CDP is an essential consideration. Analysts agree that businesses will be incorporating this strategy in the next few years as part of an integrated solution. CDP enables you to reverse data corruption in a fraction of the time and labor required for recovery from tape.
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aix, data protection, continuous data protection, cdp, high availability, disaster recovery, disk backup, tape backup, recovery, backup, mimix, vision, vision solutions, platforms, backup and recovery, business continuity, as/400, unix
    
Vision Solutions

CRM Software: Reasons to Optimize

Published By: Vendor Guru     Published Date: Dec 21, 2007
Managing customer relationships profitably is a challenge many businesses face. Increasingly available information and customer choices translate into a decrease in automatic loyalty. New distribution and communication channels create more complex customer interactions. Implementing powerful technology enablers may be prohibitively expensive for many firms.
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crm, customer relationship management, crm solution, crm software, loyalty, customer loyalty, customer satisfaction, customer interaction, profitability, vendorguru, vendor guru, quinstreet, vendor guru general campaign, best practices, customer interaction service, enterprise software, sales & marketing software, customer experience management
    
Vendor Guru

Questions to Ask When Choosing a Customer Relationship Management Solution

Published By: Vendor Guru     Published Date: Dec 21, 2007
Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it’s important to keep in mind that the needs of small and medium businesses aren’t always the same.
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customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru, quinstreet, retention, smb, small business, soho, small business crm, vendor guru general campaign, small business networks, customer relationship management, sales & marketing software, customer experience management
    
Vendor Guru

The ABCs of Choosing a CRM System

Published By: Vendor Guru     Published Date: Dec 21, 2007
Since the 1990s, the customer relationship management (CRM) concept has been embraced by the business world as a way to forge, maintain, and improve bonds with customers. Previously, many companies focused mainly on gathering consumer data for their own use. However, once businesses began to understand the value of allowing customers to dialog about their needs, they began implementing more systems that invited customer feedback.
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vendor guru custom question campaign, crm tool, crm solution, crm tools, crm, customer relationship, customer centric, customer-centric, customer data, data integration, feedback, vendor guru, vendorguru, quinstreet, loyalty, customer service, business integration, customer relationship management, customer satisfaction, contact management
    
Vendor Guru

The Executive Guide to CRM Architecture

Published By: Pivotal CRM     Published Date: Dec 21, 2007
Most businesses today are under increasing pressure to respond to change expeditiously—to adapt to the ongoing needs and demands of their customers, the changing competitive landscape, and the evolution of the marketplace. An organization’s CRM system can either effectively support or hinder their business agility and capacity to respond to change, affecting overall corporate performance and customer satisfaction.
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pivotal, crm, customer relationship management, sfa, sales force automation, salesforce, flexibility, architecture, technical architecture, 3-tier, three-tier, structure, integration, adaptability, customization, configuration, pivotal, pivotal crm, quinstreet
    
Pivotal CRM

Real Results Report: Companies Maximize eLearning Experiences with WebEx Training Center

Published By: WebEx Communications     Published Date: Dec 14, 2007
Businesses around the world are learning new ways to optimize their training efficiency using on-demand web services. These companies use WebEx Training Center to reach and train a constantly growing number of employees and customers around the globe. Using WebEx, businesses can now educate anywhere, any time, without boundaries.
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e-training, etraining, e-learning, elearning, employee education, education, training, collaboration, webex, customer interaction service, employee performance, productivity
    
WebEx Communications

Real Results Report: The True Opportunity of Online Learning

Published By: WebEx Communications     Published Date: Dec 14, 2007
Those businesses that have actively fostered deployment of e-learning into all points of the enterprise are now in the enviable position of experiencing geometrically increasing levels of operational and strategic efficiency. And those corporate learning officers and training managers that went through the arduous process of developing a business case in support of e-learning are now key strategic players in their organizations.
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e-training, etraining, e-learning, elearning, employee education, education, training, collaboration, webex, it management, video conferencing, employee performance, productivity
    
WebEx Communications
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