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The Social Alphabet: What You Need to Know About Social Media as the Ultimate Communication Channel

Published By: Interactive Intelligence     Published Date: Feb 14, 2012
ocial media is a valued communication channel for business. Yet many businesses still have questions about how to implement social media initiatives and where the contact center fits in.
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call center management, call center software
    
Interactive Intelligence

The Solution for Growing Application Deployment & Support Demands Placed on IT Administrators

Published By: Desktop Sites     Published Date: Aug 21, 2009
Konect is a powerful and cost-effective serverware solution for the growing application deployment and support demands placed on IT administrators in small and mid-size businesses.
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application deployment, deploy applications, app deployment, serverware, konect, small business, smb, smbs
    
Desktop Sites

The Startup's Guide to Customer Service

Published By: Salesforce Desk.com     Published Date: Sep 19, 2014
It’s hardly surprising that half of small businesses fail within the first 1-5 years. It’s not easy to launch a new product, single-handedly manage everything from IT to accounting, fend off the competition, and grow a customer base — all at the same time. A great concept, capital, passionate employees, and a private chef can only get you so far. Offering awesome customer service can make the difference between a startup that flies and a startup that dies. Here are nine ways customer support can help you beat the competition and grow your business faster.
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startup, customer service, customer support, business growth, product launch, customer base, customer interaction service, customer relationship management
    
Salesforce Desk.com

The State of Application Development - Banking

Published By: OutSystems     Published Date: May 30, 2019
In its sixth year, the OutSystems State of Application Development Report provides a comprehensive analysis of the challenges, priorities, and innovations faced by IT teams around the globe, at a time when organizational agility has never been so important. Agility is the central theme of this year’s report because businesses and their IT organizations face a multitude of disruptive forces in 2019. The threat of digital disruption and the consequent need for digital transformation has been a driver of IT strategy for years. Add to that the current uncertain global economic outlook, and it becomes obvious why business leaders are so concerned about agility today. How will IT “step up to the plate” and ensure that their organizations have the speed and adaptability to thrive, despite uncertainty? This context serves as the backdrop to our sixth annual survey of IT professionals as we seek to understand the state of application development better. We set out with five critical questions
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OutSystems

The State of Commercial Real Estate Operations

Published By: Building Engines     Published Date: Mar 18, 2019
On behalf of the Building Engines team, welcome to the inaugural State of CRE Operations Report. All businesses, including Commercial Real Estate, are in a state of transformation, led by a digital and customer revolution. In these dynamic times, best-in-class operations can provide a sustained and measurable advantage.
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Building Engines

The State of Computer Security and Software-level Solutions

Published By: HP Inc.     Published Date: Feb 03, 2016
Every day an average of 30,000 new websites are identified as distributing malicious code to site visitors. This helped contribute to the 43% of U.S. companies that experienced data breaches in 2014 alone. But not all dangers to computers and laptops come from malicious code picked up over the Internet. A study by IDC and the National University of Singapore revealed that in 2014, businesses worldwide would spend nearly $500 billion to deal with the problems caused by malware on pirated software.
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HP Inc.

The State of Customer Data Integration 2013

Published By: Scribe     Published Date: Oct 09, 2013
The State of Customer Data Integration 2013 survey report is based on over 900 responses ranging from independent business and IT leaders to Scribe's data integration channel partners. Overall results reveal that today's businesses are still on the journey to connect their core business systems and deliver customer data to their users across the business. Customer data should be free-flowing across all business touch points to enable companies to run faster, do more, and at lower cost.
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scribe, scribe software, data, data integration, business systems integration, crm, crm systems integration, cloud
    
Scribe

The State of ePayables 2019: Driving Value in the Age of Intelligence

Published By: Esker     Published Date: Jul 09, 2019
In the innovation-focused world we live in, businesses that skimp on technology are the first to fall behind the competition. Top-performing enterprises have taken their AP operations to the next level by leveraging technology to streamline the AP process and allow for more strategic activities.This research report explores how best-in-class organizations are using emerging tech to operate AP departments at full potential and details strategies for success in the “Age of Intelligence,” including: Adopting a customer service-led mentality for AP teams Pursuing holistic & comprehensive AP process automation Integrating more progressive technologies, such as mobility & RPA
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Esker

The State of the Digital Workspace

Published By: VMware AirWatch     Published Date: Jul 19, 2017
The VMware 2016 State of the Digital Workspace Report was performed in July 2016 and is a study that examined digital workspace adoption among global organizations across industries. Data represents a survey of 1,263 business decision makers (BDMs) and IT influencers to examine the worldwide progress in transitioning from the client-server era to the mobile-cloud era. Respondents acknowledged that game-changing IT relies on organizations adopting a digital workspace that includes security and identify management as vital components. With realistic prospects of achieving astounding return on investment (ROI), even businesses that cited obstacles to adoption may want to consider taking another look at business mobility initiatives.
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VMware AirWatch

The State of the Digital Workspace

Published By: VMware     Published Date: Jul 24, 2017
The VMware 2016 State of the Digital Workspace Report was performed in July 2016 and is a study that examined digital workspace adoption among global organizations across industries. Data represents a survey of 1,263 business decision makers (BDMs) and IT influencers to examine the worldwide progress in transitioning from the client-server era to the mobile-cloud era. Respondents acknowledged that game-changing IT relies on organizations adopting a digital workspace that includes security and identify management as vital components. With realistic prospects of achieving astounding return on investment (ROI), even businesses that cited obstacles to adoption may want to consider taking another look at business mobility initiatives.
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VMware

The State of the Digital Workspace Report 2016

Published By: VMware AirWatch     Published Date: Mar 02, 2017
The VMware 2016 State of the Digital Workspace Report was performed in July 2016 and is a study that examined digital workspace adoption among global organizations across industries. Data represents a survey of 1,263 business decision makers (BDMs) and IT influencers to examine the worldwide progress in transitioning from the client-server era to the mobile-cloud era. Respondents acknowledged that game-changing IT relies on organizations adopting a digital workspace that includes security and identify management as vital components. With realistic prospects of achieving astounding return on investment (ROI), even businesses that cited obstacles to adoption may want to consider taking another look at business mobility initiatives.
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VMware AirWatch

The State of the Digital Workspace Report 2016

Published By: VMware     Published Date: Feb 24, 2017
The VMware 2016 State of the Digital Workspace Report was performed in July 2016 and is a study that examined digital workspace adoption among global organizations across industries. Data represents a survey of 1,263 business decision makers (BDMs) and IT influencers to examine the worldwide progress in transitioning from the client-server era to the mobile-cloud era. Respondents acknowledged that game-changing IT relies on organizations adopting a digital workspace that includes security and identify management as vital components. With realistic prospects of achieving astounding return on investment (ROI), even businesses that cited obstacles to adoption may want to consider taking another look at business mobility initiatives.
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VMware

The State of the Web Conferencing Market – Enabling Workplace Transformation for Enhanced Teamwork a

Published By: LogMeIn     Published Date: Sep 16, 2014
This Frost & Sullivan article provides insights on the top trends in web conferencing and how businesses users have a widening choice of solutions, including join.me, that offer real benefits for companies of all size.
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web conferencing, video conferencing, trends in web conferencing, logmein, joinme
    
LogMeIn

The State of the Web Conferencing Market – Enabling Workplace Transformation for Enhanced Teamwork a

Published By: LogMeIn     Published Date: Sep 16, 2014
This Frost & Sullivan article provides insights on the top trends in web conferencing and how businesses users have a widening choice of solutions, including join.me, that offer real benefits for companies of all size.
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web conferencing, video conferencing, trends in web conferencing, logmein, joinme
    
LogMeIn

THE SUCCESSFUL CLOUD-ENABLED ENTERPRISE

Published By: Equinix     Published Date: Oct 27, 2014
What’s driving all of the current movement to the cloud? CIOs are charged with adapting quickly to a constantly changing business landscape—while increasing productivity and lowering costs. At the same time, multiple technological trends are coming together to produce an environment in which using cloud resources makes the most sense for many businesses.
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data center, enterprise, cloud, experience, hybrid, performance, strategy, interconnectivity
    
Equinix

The Successful Cloud-Enabled Enterprise

Published By: Equinix     Published Date: Mar 26, 2015
It’s no secret that more and more businesses are leveraging the power of the cloud. And there’s good reason for that. Cloud computing offers the promise of cost-effective capacity on demand—anytime, anywhere, and on any device. But taking advantage of the cloud’s many benefits isn’t as simple as signing up for an account. Like any other IT tool, it has to be used strategically. Making the move requires an end-to-end strategy designed to maximize the benefits of the cloud for your unique business needs. This infopaper will help you do just that.
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cloud-enabled enterprise, it tools, cloud computing, demand-anytime, business needs, end-to-end strategy, it management, data center
    
Equinix

The Talent and Tech Driving America's Fastest-Growing Companies

Published By: OracleSMB     Published Date: Jan 04, 2018
Leaders of the Inc. 5000—some of the fastest growing private companies in America—are overwhelmingly optimistic about 2017, and they are investing accordingly. This was just one of the key findings of the recent Oracle/Inc. study, "The Talent and Tech Driving America’s Fastest-Growing Companies." So just how optimistic are they? Very optimistic. Almost nine out of 10 respondents (89 percent) described themselves as either “extremely” or “very” confident about their prospects for success in 2017. Buoyed by this enthusiasm, the majority are growing virtually all aspects of their businesses. They are: adding employees moving into new markets offering new products expanding globally
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OracleSMB

The Tao of IT Portfolio Management: 10 steps to Achieving Enlightenment

Published By: Innotas     Published Date: Jan 09, 2014
A complex and chaotic IT infrastructure has become an albatross around the neck for many businesses. Following guidance from the age-old text, Tao de Ching, this eBook walks you through the 10 steps to achieving enlightenment through Integrated IT Portfolio Management.
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innotas, project management system, portfolio management, project management office, it governance, governance model, resource management software, ppm software
    
Innotas

The Tools Every Commerce Marketer Needs to Succeed

Published By: Bronto     Published Date: Jul 19, 2017
Managing a sophisticated commerce marketing program requires more than a simple email marketing platform. Say goodbye to batch and blast messages and hello to relevance. Today's commerce marketers use an average of 7.2 marketing tactics to grow their businesses to keep shoppers coming back for more. Are you ready to add a few to your toolbox? In this e-book, we'll explore seven readily available commerce marketing tools and highlight the experiences of marketers using these tools to increase revenue and engagement.
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commerce marketing, commerce marketers, ecommerce, subsribers, manage coupons, consumer behavior, message integration, roi
    
Bronto

The Top 10 Mistakes Incident Responders Make Combatting Advanced Threats

Published By: FireEye     Published Date: Mar 05, 2014
Whether they work for an up-and-coming startup or an industry giant, security response teams are under siege as never before. Today's cyber attacks are sophisticated, relentless, and devastating, costing U.S. businesses $8.9 million a year each on average. Attacking in multiple stages across multiple vectors, advanced persistent threats (APTs) and other sophisticated attacks easily evade signature-based detection and other traditional defenses. Thiswhite paper describes: The 10 most common mistakes, strategic and technical, that incident response teams make; The effect of these mistakes and how to avoid them with a well-defined incident response plan.
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fireeye, persistent threats, advanced attacks, multi-vector, multi-stage nature, combatting advanced attacks, cohesive threat vectors, correlated threat vectors
    
FireEye

The Top 3 Challenges Midsized Businesses Face in Today’s World

Published By: ADP     Published Date: Oct 14, 2014
In July and August 2014, the ADP Research Institute®, a specialized group within ADP®, conducted an online survey of more than 750 owners and executives at companies with 50-999 employees. The Midsized Business Owners Study is now in its third year. Midsize businesses often struggle between operating like a smaller business but having to abide by the same regulations as larger corporations. Download this case study to learn how midsize business are dealing with their three greatest concerns right now: healthcare benefit costs, the Affordable Care Act, and the level of government regulations.
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adp, midsize business, healthcare benefit costs, affordable care act, government regulations, adp research institute, midsized business owners study
    
ADP

The Top 5 Telephony Solutions Your Business Needs Today

Published By: Vendor Guru     Published Date: Jan 04, 2008
Profound developments in business telephony have left some small businesses reeling under perceptions of a steep learning curve for expensive new products. But there’s no reason to be left behind. Affordability is the hallmark of the new generation in business telephony, thanks to hosted IP and other networked solutions. Is your business applying the new technology to best advantage?
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ip pbx, pbx, acd, predictive dialing, automatic call distribution, voicemail, business communications, voice mail
    
Vendor Guru

The Top Four Business Risks of Social Media

Published By: Blue Coat Systems     Published Date: Jul 07, 2011
View this paper now to explore the top four security risks businesses face when using social networks. In addition, discover various ways to protect against and mitigate these risks.
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blue coat, insider threats, security, social media risks, twitter risks, facebook risks, linkedin risks, secure web gateway
    
Blue Coat Systems

The Top Four Business Risks of Social Media

Published By: Blue Coat Systems     Published Date: Oct 24, 2011
View this paper now to explore the top 4 security risks businesses face when using social networks and ways to protect against and mitigate the risks.
Tags : 
blue coat, insider threats, security, social media risks, twitter risks, facebook risks, linkedin risks, secure web gateway
    
Blue Coat Systems

The Top Four Business Risks of Social Media

Published By: Blue Coat Systems UK     Published Date: Nov 03, 2011
View this paper now to explore the top 4 security risks businesses face when using social networks and ways to protect against and mitigate the risks.
Tags : 
blue coat, insider threats, security, social media risks, twitter risks, facebook risks, linkedin risks, secure web gateway
    
Blue Coat Systems UK
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