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Medically Complex Patients on the Rise: Is Your Rehab Program Ready?

Published By: Kindred Hospital Rehabilitation Services     Published Date: Jul 10, 2019
Rehab programs will experience a major infux of medically complex patients, including those with neurological conditions, in the coming decades. The drastic increase is being spurred by an aging population. For instance, stroke prevalence is expected to rise by 21% by 2030, and more than 1.2 million citizens are projected to have Parkinson’s disease. This leaves rehab leaders with one signifcant question: What can be done to prepare for the increase of medically complex patients? By evolving to meet the needs of this changing population, rehab programs can successfully meet the challenge, providing patients with the highest level of care while achieving greater performance standards. In this whitepaper, we’ll examine the three areas that drive the greatest impact on treating medically complex patients: • Clinical staff • Tech innovation • Patient and family member experience
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Kindred Hospital Rehabilitation Services

The race for customers comes down to one thing: who knows them best

Published By: Experian     Published Date: Sep 26, 2019
"We are in an age of unprecedented opportunity, where ubiquitous data and new technologies are shaping the world and dramatically changing the way consumers interact with businesses like yours. The rise of fintech companies is driving competition, e-commerce has raised the bar for digital experiences, fraud is at an all-time high, and there is pressure to grow your business. You need to meet these challenges head on and do it in a way that can scale with the increasing volume — and value — of customers. All while meeting and exceeding customer expectations. We believe rapid, sustainable growth can be fuelled by acquiring the right customers and delivering customer experiences that align with their expectations. To succeed you need a comprehensive, unified view into your customers and their needs. As a business leader, how do you achieve these objectives? What can you do to attract and acquire new customers? What tools do you need to quickly act on insights and to make consistent, relev
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Experian

Are Bots Killing Your Business Intelligence?

Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications. But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018. Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
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F5 Networks Singapore Pte Ltd

Forrester Research on DevOps Quality Metrics that Matter

Published By: Tricentis     Published Date: Aug 19, 2019
The way that we develop and deliver software has changed dramatically in the past 5 years—but the metrics we use to measure quality remain largely the same. Despite seismic shifts in business expectations, development methodologies, system architectures, and team structures, most organizations still rely on quality metrics that were designed for a much different era. Every other aspect of application delivery has been scrutinized and optimized as we transform our processes for DevOps. Why not put quality metrics under the microscope as well? Are metrics like number of automated tests, test case coverage, and pass/fail rate important in the context of DevOps, where the goal is immediate insight into whether a given release candidate has an acceptable level of risk? What other metrics can help us ensure that the steady stream of updates don’t undermine the very user experience that we’re working so hard to enhance? To provide the DevOps community an objective perspective on what quality
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Tricentis

Four keys to effectively monitor and control secure file transfer

Published By: Group M_IBM Q4'19     Published Date: Oct 25, 2019
Is your file transfer infrastructure equipped to meet today’s business demands? Read four keys you can apply to dramatically improve the security, auditability, service delivery, and scalability of your file transfer operations in order to deliver exceptional customer experiences. You’ll learn why it’s critical to: • Make data visible where it is in the network • Reduce or eliminate ad hoc use of FTP • Build scalability into your file transfer system • Monitor data transfers from beginning to end
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Group M_IBM Q4'19

The New B2B Sales Reality

Published By: ServiceSource     Published Date: Jun 24, 2019
The B2B sales landscape has shifted dramatically, with prospects expecting a much more simplified purchasing experience, personalized and powered by data. Have you been meeting their needs, or falling short?
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ServiceSource

THE 9 MOST COMMON AWS DEPLOYMENT QUESTIONS, ANSWERED

Published By: Rackspace     Published Date: Nov 06, 2019
In this hands-on guide, our AWS Amazing Minds share advice on how to navigate and optimise your cloud journey on AWS, tackling the 9 most common questions around upskilling on AWS, automation, DevSecOps, customised cloud and more. Our customers were the catalyst for creating the Amazing Minds series. Independent research combined with insights from our day-to-day business interactions, told us unequivocally that they wanted to be part of the journey. We also know that a secure and high-performing cloud journey is at its best when it’s a shared experience. Download the guide to see how you can achieve how performance outcomes on AWS and save time and money whilst doing so.
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Rackspace

Blended AI for Customer Experience

Published By: Genesys     Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences Start small and deploy fast with MicroApps
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Genesys

Lenovo ThinkShield Solutions Guide For Higher Education

Published By: Lenovo and Intel     Published Date: Oct 16, 2019
Every decision made for an institution requires security to match. Otherwise vulnerabilities can be created and exploited. We believe that comprehensive and customizable end-to-end IT security not only dramatically reduces the risks of being compromised but can also have a tremendous benefit to the institution. ThinkShield goes beyond simple endpoint security, with solutions that create huge efficiencies, streamline IT administration, and improve the end-user experience.
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Lenovo and Intel

Lenovo ThinkShield Solutions Guide For Higher Education

Published By: Lenovo and Intel     Published Date: Oct 29, 2019
Every decision made for an institution requires security to match. Otherwise vulnerabilities can be created and exploited. We believe that comprehensive and customizable end-to-end IT security not only dramatically reduces the risks of being compromised but can also have a tremendous benefit to the institution. ThinkShield goes beyond simple endpoint security, with solutions that create huge efficiencies, streamline IT administration, and improve the end-user experience.
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Lenovo and Intel

People Science: 5 Vital Steps to Greater Workforce Visibility

Published By: Sage     Published Date: Nov 26, 2018
Do you know your people as well as you know your customers? Your people’s expectations and the way they work are changing. Employees are more diverse, mobile and technologically savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything from attracting and keeping the best talent to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions. Discover in this guide how to improve visibility of your workforce with data-driven and actionable insights. Ultimately, it will help you know your people better and
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Sage

Merchandising & The Omnichannel Impact

Published By: SAS     Published Date: Jan 17, 2018
This RSR custom research report explores the impact of omnichannel methods on merchandising, marketing and the supply chain; specifically, what analytical capabilities address the challenges that omnichannel selling and fulfillment pose for retailers. Consumers today routinely begin their shopping journeys online, but complete their purchases in nearby stores, in their “home” stores or delivered directly to their doors. Retail analytics enables organizations to capture data from their customers' journeys. Retailers that successfully deliver relevant omnichannel experiences while gaining a more sophisticated understanding of demand (where and how it is initiated) will enhance their brands’ value and create compelling and profitable customer relationships.
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SAS

Strong Customer Authentication Explained

Published By: Stripe     Published Date: Jun 11, 2019
On 14 September 2019, new requirements for authenticating online payments called Strong Customer Authentication (SCA) will be introduced in Europe as part of the second Payment Services Directive (PSD2). The changes introduced by this new regulation are set to deeply affect internet commerce in Europe. Impacted businesses that don’t prepare for these new requirements could see their conversion rates significantly drop after the enforcement of SCA. This guide takes a closer look at these new requirements and the kinds of payments they will impact, including ways to use exemptions for low-risk transactions to offer a frictionless checkout experience. Download the guide to learn more.
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sca, online economy, online payment
    
Stripe

Rightmove Case Study: How a UK real estate site dramatically improved the user experience

Published By: Limelight Network     Published Date: Aug 12, 2019
The UK’s number one property website, Rightmove.co.uk, provides home hunters with both website and mobile access to over one million available properties daily. Their website and mobile platforms make searching for and researching properties to buy or rent, easy. Rightmove continues to grow with over 50 million-page impressions a day, often topping 55 million. Since its initial launch in 2000, there have been almost 40 million properties listed, with a library of over 2.5 billion active and archived images. Rightmove customers, including UK and overseas-based estate and letting Agents as well as new home developers are uploading 2 million images every day. Tim Harding, Head of Operations at Rightmove, is responsible for ensuring these images are available to home hunters visiting the site at all times, no matter what device they are using or where they are located. After two years at Rightmove, Tim has seen a tremendous increase in the amount of images posted per property, along with g
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Limelight Network

Technical Brief: How Sub-Second Latency Streaming

Published By: Limelight Network     Published Date: Aug 12, 2019
Live streaming is attracting viewers online to watch major sports events, play games, participate remotely in educational opportunities, and bid at live auctions. But today, the latency of online video stream delivery is typically too long to provide the viewing experience users expect, resulting in unhappy viewers and lost revenue. Fortunately, new live streaming technology makes it possible to deliver live streams in less than a second, enabling exciting new experiences that engage viewers in multiple ways. For organizations that need to distribute live streams, it’s about increasing audience size and revenue. For viewers, watching streams in realtime with interactive data integrated with the live video enables new possibilities for how they can interact with you and each other. Read this brief to learn how sub-second latency streaming enables new business opportunities by making live viewing a more interactive social experience.
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Limelight Network

Technical Brief: Streamlining Multi-CDN Implementation

Published By: Limelight Network     Published Date: Aug 12, 2019
Many companies that need to deliver content online at scale use Content Delivery Networks (CDNs) to improve performance. However, even with a reliable CDN, there can be issues with service quality in different regions, insufficient capacity during peak periods, and lack of resiliency and diversification. To address these concerns, some companies distribute their delivery load across more than one CDN, a concept often called a multi-CDN implementation. In this paper, we’ll explore frequently-asked questions and best practices for implementing multi-CDN workflows based on extensive experience.
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Limelight Network

Zero Trust Delivers 6 Security and Business Benefits

Published By: Akamai Technologies     Published Date: Dec 17, 2018
Employees, devices, and applications are no longer locked away inside the corporate perimeter. They’re on the web and on the go. Providing security for a new breed of anytime, anywhere workers and cloud-based applications requires a novel approach: a zero trust security model. Assuming that every user, request, and server is untrusted until proven otherwise, a zero trust solution dynamically and continually assesses trust every time a user or device requests access to a resource. But zero trust offers more than a line of defense. The model’s security benefits deliver considerable business value, too. Read this white paper to learn more about: -Protecting your customers’ data -Decreasing the time to breach detection -Gaining visibility into your enterprise traffic -Reducing the complexity of your security stack -Solving the security skills shortage -Optimizing the end-user experience -Facilitating the move to the cloud
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Akamai Technologies

Boost Your Direct Marketing Success with Prepaid Incentive Cards

Published By: First Data     Published Date: Apr 25, 2013
Traditional direct mail campaigns often deliver anemic response rates and direct mail campaigns sweetened with discounts don’t fare much better. Poor results combined with escalating printing and mailing costs and changing consumer expectations means that businesses must find more effective ways to get consumers’ attention.
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direct mail, gift cards, prepaid incentive, coupon, call to action, incentive cards, direct marketing, customer experience
    
First Data

Security and Frontend Performance: Breaking the Conundrum

Published By: Akamai Technologies     Published Date: Aug 17, 2017
More often than not, performance and security are thought of as two separate issues that require two separate solutions. This is mainly due to the implications posed behind various performance and security products. We typically have either security solutions or performance solutions, but rarely solutions that offer both. As technology has advanced, so have our attackers, finding newer and better ways to impact both the performance and security of a site. With this in mind, it has become even more critical to come up with solutions that bridge the gap between security and performance. But how do we do that? We need to shift the focus to what we can do at the browser by leveraging various frontend techniques, such as web linking and obfuscation, versus solely relying upon the capabilities of a content delivery network (CDN) or the origin. We can take advantage of all the new and emerging frontend technologies to help provide a secure and optimal experience for users—all starting at the
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frontend performance, security, technology, content delivery, web linking
    
Akamai Technologies

7 Critical Considerations for Choosing a Cloud Security Provider

Published By: Akamai Technologies     Published Date: Aug 17, 2017
The cloud is a network of servers housing data, software, and services. Cloud services are commonly accessed via the Internet, instead of locally in a data center. Businesses are increasingly relying on the cloud for cybersecurity for two key reasons: 1. Due to a changing threat landscape, there’s a need for more scale, accuracy, experience, and collective intelligence. These resources are out of reach internally for most organizations. 2. There are fundamental limits with on-premises hardware mitigation appliances and enterprise data centers for Distributed Denial of Service (DDoS) and web attack protection.
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cloud security, scale, data center, ddos
    
Akamai Technologies

People Science: 5 Vital Steps to Greater Workforce Visibility

Published By: Sage People     Published Date: Jan 04, 2019
Do you know your people as well as you know your customers? Your people’s expectations and the way they work is changing. Employees are more diverse, mobile and technologically-savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything, from attracting and keeping the best talent, to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions. Discover in this guide how to improve visibility of your workforce with data-driven and actionable insights. Ultimately, it will help you know your people
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Sage People

People Science: 5 Vital Steps to Greater Workforce Visibility

Published By: Sage EMEA     Published Date: Dec 19, 2018
Do you know your people as well as you know your customers? Your people’s expectations and the way they work is changing. Employees are more diverse, mobile and technologically-savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything, from attracting and keeping the best talent, to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions. Discover in this guide how to improve visibility of your workforce with data-driven and actionable insights. Ultimately, it will help you know your people better an
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Sage EMEA

From Content Management to Customer Experience Management

Published By: Adobe     Published Date: Aug 22, 2013
Web Content Management is becoming the focal point for companies who wish to deliver a truly seamless multichannel customer experience. The strategic importance of WCM is increasingly referenced in analysts' reports such as Forrester, which stress the importance for companies to move beyond using a CMS as a means to simply manage content and strategically utilise it to create digital experiences. With that said, it is concerning that just 38% of this survey's respondents agree that their CMS facilitates a 'brand enhancing digital presence.' Download this report to learn more.
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content management, customer experience management, web content management
    
Adobe

Girard Toyota leverages Atlantic Broadband Business' Hosted Voice Solution

Published By: Atlantic Broadband Business     Published Date: Apr 30, 2018
In order to maintain their commitment to customer service, Girard Toyota looked to upgrade their outdated phone system. The antiquated system they were using was not only costly to maintain, but also inhibited their efficiency — inbound calls were not answered in a timely fashion, and when they were, the hold times were much too long. Calls were not being transferred to the correct representatives, causing frustration for both new and existing customers. The entire customer experience was negatively impacted, threatening to cost the company revenue and its prized reputation for superior customer service.
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girard, toyota, atlantic, broadband, business, solutions
    
Atlantic Broadband Business

IT as a service for Dummies

Published By: IBM APAC     Published Date: May 18, 2017
Welcome to IT as a Service For Dummies, IBM Limited Edition. IT as a Service is the emerging technique that gives technology leaders the flexibility of providing the right set of services to the business. The world of IT is changing dramatically. Businesses are increasingly discovering that IT services are becoming the foundation for the customer experience. IT as a Service isn’t simply a new delivery model for applications. Instead, IT as a Service is a new approach to providing an array of modular services that are targeted to solve changing business problems. While services can be as straightforward as compute or storage in the cloud, they can also be used to complex solutions. Other services may include microservices or integration services that enable a business to quickly create new solutions to help service customers in a more creative and efficient manner.
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service, dummies, ibm, cloud, mobile
    
IBM APAC
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