call quality

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A Breakthrough in Multiparty Video Conferencing

Published By: LifeSize, a division of Logitech     Published Date: Feb 19, 2013
UVC Multipoint is the world's first virtualized, standards-based multiparty video calling solutions for on-demand meetings. Watch this video to learn about the industry's highest quality, and most powerful bridging solution.
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video, uvc, communication, presentation sharing, video conferencing, collaboration, redundancy, virtualization, application integration, enterprise software, infrastructure management
    
LifeSize, a division of Logitech

Digital Engagement in the Contact Center

Published By: Gameffective     Published Date: Feb 26, 2019
How to drive employee motivation and learning with gamification and feedback Digital engagement provides an exciting new way of breaking away from old paradigms to generate motivation, proficiency and engagement. In this white paper we will: * Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals. * Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.
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Gameffective

Virtualization delivers real benefits for business

Published By: HP     Published Date: Oct 09, 2008
Despite its six syllables, 'virtualization' is a straight - forward concept. It can enable your organization to get more value not only from computer and storage hardware but also from the labor required to keep your systems up and running. Virtualization is an approach to pooling and sharing IT resources so the supply of resources—processing power, storage, networking and so on—can flexibly and automatically meet fluctuating business demand. Virtualization can improve the quality of your IT services, enabling more consistency and predictability of operational availability.
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mission critical, virtualization, storage, data management, storage virtualization, database development
    
HP

Magic Quadrant for IT Service Support Management Tools

Published By: BMC Software     Published Date: Oct 23, 2014
To better support the business, I&O managers often turn to IT service support management (ITSSM) tools. ITSSM tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. The vendors in this Magic Quadrant offer integrated products that address functionality from a combined perspective of people, processes and tooling. BMC was rated as a leader by Gartner in the Magic Quadrant.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, it management
    
BMC Software

Top Ten Considerations for Deploying Lync on Smartphones and Tablets

Published By: Aruba Networks     Published Date: Jul 03, 2013
Microsoft Lync is not only changing the cost structure of enterprise telephony, but is also ushering in a new user experience in which every communication is transformed into a more collaborative, engaging interaction. But it’s impossible to achieve the promises of Lync if you haven’t fully considered the underlying infrastructure. And with laptops, smartphones and tablets on track to outnumber desktops, that means wireless infrastructure. Fortunately, with a little upfront planning, you can dramatically increase the quality and reliability of multimedia over enterprise Wi-Fi. Here are 10 tips for ensuring that Lync runs well on mobile devices in your network…
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lync, smartphone, tablet, wireless infrastructure, deploy
    
Aruba Networks

HCA Improves Efficiency, Gains Visibility and Centralizes Travel and Expense Processing with Concur

Published By: Concur Technologies     Published Date: Oct 01, 2015
Founded in 1968, Nashville-based HCA is the largest hospital system in the world, with 165 locally managed hospitals and 115 freestanding surgery centers in 20 states, China and England. Since its inception, HCA’s focus has always been centered on patient care, with an ongoing mission to deliver high-quality, cost-e?ective healthcare in the communities it serves.
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travel and expense processing, patient care, high-quality cost-effective healthcare
    
Concur Technologies

The Cost Reduction Game

Published By: Shell     Published Date: Aug 15, 2018
While simple fixes may cost a few thousand dollars, lost revenue from equipment failures can run into the millions of dollars in lost productivity and replacement costs. There can be longer-term impacts, too, if the downtime inhibits a manufacturer’s ability to meet customer needs. That’s why it is important for companies to think about lubrication and equipment maintenance holistically, recognizing that short term cost savings may be leading to bigger, preventable expenses over the long term. Cheaper oil, for example, may save money initially, but it requires more frequent changes and provides less protection to the equipment, which could shorten component life. For many companies, the short-term savings simply aren’t worth the longterm cost risk. “Some companies don’t realize that they may be able to reduce their overall maintenance costs significantly by spending more up front on better quality lubricants,” Saffell says. “Their equipment may last longer and they are likely to see
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cost, reduction, equipment, shell, manufacturing, maintenance, reliability, contamination control
    
Shell

Getting SOA Right: SOA Healthchecks

Published By: IBM     Published Date: Mar 28, 2008
Ready or not, here comes SOA. More and more organizations are turning to SOA to speed application development, increase reusability across and beyond the enterprise, integrate historically separate systems resulting from acquisitions and mergers, and drive costs down and service quality up.
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software development, service oriented architecture
    
IBM

A Comprehensive Range of Solutions for All Types of UC Users and Applications

Published By: Plantronics     Published Date: Oct 18, 2013
The following describes some typical UC usage scenarios, and how you can deploy products that will maximize productivity while minimizing downtime, excessive inventory costs, operational overhead, and unsatisfied users.
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plantronics, solutions for uc users, solutions for uc applications, sound innovation, mobile and wired workers, web-based collaboration, voice communications, deploy products, maximize productivity, minimize downtime, minimize excessive inventory costs, minimize unsatisfied users, work environment, voice interactivity, conference calls, it professionslas, successful deployment, unified communications, plantronics headset, cost-effective alternatives
    
Plantronics

A Beginner's Guide to Marketing Data Analytics

Published By: Adverity     Published Date: Jun 15, 2018
A Beginner's Guide to Marketing Data Analytics Marketing Data is big & highly fragmented Big data is messy. It’s scattered across platforms, it’s diverse, and in its raw form, it’s practically unusable. We know, it’s a painful truth. The fact of the matter is that having a lot of data doesn’t necessarily mean that you have the answers to your most pressing questions. Looking for the most relevant bits in your pile of big data is like looking for a needle in a haystack. But don't you worry - we are here to help. This handy e-book will give you a short overview what quality matters, why data is so important and what you need to pay attention to. Best thing is: getting this ebook is super easy. Just fill out the form to the right and voilá - your download is ready. Enjoy this read!
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marketing business intelligence, saas marketing optimization, measuring marketing performance, roi analytics, automated report generator, performance based marketing, online marketing data, roi metrics, marketing reports, roi reporting, reporting generator, automated reporting tool, marketing dashboard, marketing data, marketing intelligence, report software, marketing reporting, marketing metrics, performance marketing, marketing performance
    
Adverity

ODBC 101: The Beginner's Guide to Open Database Connectivity

Published By: DataDirect Technologies     Published Date: Mar 17, 2009
Since the SQL Access Group created the Call Level Interface, ODBC has become the most ubiquitous method for connecting to relational database sources. ODBC was developed to allow programmers to access relational data in a uniform manner, regardless of the database backend. ODBC translates those generic commands into the specific esoteric commands of the database backend, so the quality of the driver directly determines the performance of the database connectivity layer. Learn more today!
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data direct, open database, sql, call level interface, odbc, drivers, rdbms, 64-bit applications, single architecture, power consumption, rack space, scalability, oracle rac, database availability, service level agreements, slas, software development, database development, sla
    
DataDirect Technologies

LNS Research: Quality 4.0 Impact and Strategy Handbook

Published By: SAS     Published Date: Mar 06, 2018
The most recent decade has seen rapid advances in connectivity, mobility, analytics, scalability, and data, spawning what has been called the fourth industrial revolution, or Industry 4.0. This fourth industrial revolution has digitalized operations and resulted in transformations in manufacturing efficiency, supply chain performance, product innovation, and in some cases enabled entirely new business models. This transformation should be top of mind for quality leaders, as quality improvement and monitoring are among the top use cases for Industry 4.0. Quality 4.0 is closely aligning quality management with Industry 4.0 to enable enterprise efficiencies, performance, innovation and business models. However, much of the market isn’t focusing on Quality 4.0, since many quality teams are still trying to solve yesterday’s problems: inefficiency caused by fragmented systems, manual metrics calculations, quality teams independently performing quality work with minimal cross-functional own
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SAS

5 Steps to Double Your Web Marketing Value

Published By: Pardot     Published Date: Apr 29, 2009
Learn how to use marketing automation tools to streamline your process and push leads quickly through the pipeline without increasing your spend. Marketing automation suites offer an integrated option for generating and managing leads with landing page and email marketing tools, automated scoring and grading, drip nurturing emails, micro-level analytics and anonymous visitor identification.
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pardot, web marketing value, leads, streamline, pipeline, marketing automation, lead management, lead generation, lead gen, leads, micro-level analytics, drip nurturing, scoring, grading, b2b, b2c, sales growth, sales team, sales, sales rep
    
Pardot

Isbank (Turkey) Case Study

Published By: HP     Published Date: Apr 13, 2014
Learn how Isbank, Turkey’s largest bank, dramatically reduced testing times for Functional Testing automation from 6 man-days to a few hours. Read about the benefits of adopting an Application Lifecycle Management approach to improve software quality, automate testing processes and safeguard mission-critical applications while supporting growth.
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application lifecycle management, application development, application testing, enterprise release management, financial services, functional testing, hp application, hp loadrunner, hp performance center, hp quality center, hp quick test professional, hp service, hp service test, hp software professional, it case study, lifecycle management, performance testing, quality planning assessment, services, test management
    
HP

Sophisticated marketer’s guide to LinkedIn

Published By: TheMarketingScope     Published Date: Oct 28, 2015
Everything you need to know about marketing on LinkedIn, written both strategically, and instructionally. It’s your one-stop shop to the vast opportunities that await—increase awareness, influence perception, generate high quality leads, and ultimately drive revenue.
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linkedin, lead generation, brand awareness, marketing strategy, sales pipeline, prospecting, lead nurturing, best practices, marketing automation, sales automation
    
TheMarketingScope

Bluemix Mobile Quality Assurance: Continuous Quality for Mobile Apps - Reduce Your Time-to-Feedback

Published By: IBM     Published Date: Nov 12, 2014
Modern mobile applications connect systems-of-engagement (mobile apps) with systems-of-record (traditional IT) to deliver new and innovative business value. But the lifecycle for development of mobile apps is also new and different. Emerging trends in mobile development call for faster delivery of incremental features, coupled with feedback from the users of the app "in the wild". This loop of continuous delivery and continuous feedback is how the best mobile apps keep their users engaged and also produce the most compelling apps in the market. Join us for this webcast to learn about how IBM offers a solution that enables our clients to use continuous quality as an effective means of mobile application development. Featured Speaker: Leigh Williamson - IBM Distinguished Engineer You don't have to wait to get started...Start your free trial on Bluemix today! Or build something else in the Bluemix sandbox today!
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mobile quality, mobile solutions, mobile apps, mobile development, it management, knowledge management, enterprise applications, business technology
    
IBM

Ensure Demand Gen Success: Define Your Ideal Customer

Published By: Jigsaw     Published Date: Mar 15, 2010
One of the great myths in marketing & sales is that generating lots of 'leads' or 'awareness' for a product automatically translates into lots of new business. But quantity does not equal quality. The truth is this: if you don't have a clear denition of who your ideal customer is, why they buy, the language and stories that are meaningful to them, and where they live, you won't find them. Use this worksheet to help.
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jigsaw, gen, demand generation, awareness, leads, support, sales, targetingb2b
    
Jigsaw

Practical Power Guidelines for VoIP and Internet Telephony Applications

Published By: Tripp Lite     Published Date: Jan 24, 2007
Voice over IP (VoIP) is exploding in popularity as an application for business data networks. As a result, a company can lower its hardware and service costs while raising productivity through the use of more customizable telephony applications.
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voice over ip, voip, ip telephony, call center management, quality of service, network infrastructure, infrastructure, power, voip deployment, voip implementation, power supply, tripplite, tripp lite
    
Tripp Lite

Critical Questions to Ask During your Reference Call

Published By: Marketo     Published Date: Nov 04, 2011
Knowing the right questions to ask makes a world of difference when making a purchase. To ensure you make the most out of your reference calls, use this list of valuable questions you should always ask. Topics range from CRM integration, support experience and implementing functions like lead scoring, lead nurturing and data quality.
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marketo, reference call, crm integration, white paper, marketing, data quality
    
Marketo

Time to Build the "Last Mile" to Full Financial Value

Published By: IBM Software     Published Date: Jul 19, 2011
In this white paper, David Axson delves into what he considers to be the three key things you should do in 2011 to close that gap and deliver dramatically enhanced value and quality. Read "Time to Build the Last Mile to Full Financial Value", and set your sights on being able to guide your organization to new levels of competitive differentiation and achievement.
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cognos, business intelligence, business intelligence software, business intelligence solution, corporate performance management, ibm
    
IBM Software

Could Second Generation IVR Surveys replace Call Recording in FCR and Quality Monitoring?

Published By: Right First Time Contact Centre     Published Date: Mar 12, 2011
Examines how call recording-based quality monitoring can be improved with the addition of IVR Surveys
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ivr surveys, fcr, first contact resolution, customer research, contact center, contact centre
    
Right First Time Contact Centre

Polycom HD Voice: Innovators Spotlight

Published By: Polycom     Published Date: Nov 12, 2015
The hallmark of a great conference call is audio quality that sounds just like being in the same room with the other participants. Polycom HD Voice technology delivers more than twice the clarity of ordinary phone calls for life-like, vibrant conversations.
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polycom, audio conferencing, video conferencing, conference call, acoustic clarity, knowledge management, business technology
    
Polycom

Taking advantage of reuse in Medical Devices

Published By: IBM     Published Date: Mar 04, 2015
Medical Device companies have typically shied away from design reuse because of the fear of a single point of failure. However due to market pressures, more and more medical device companies must embrace reuse to increase time to market. Unlike common perception, strategic and effective reuse can actually benefit regulated industries like medical devices by expediting compliance. This webcast will discuss the benefits of reuse as well as concepts of continuous engineering that can improve quality for medical devices.
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design reuse, reuse, continuous engineering, medical device quality, compliance regulations, business analytics, business intelligence, product lifecycle management
    
IBM

Taking Your Contact Center Global: Challenges, Obstacles and Avenues to Success

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are going global with their contact centers. This trend is driven by many factors including international acquisitions and the availability of highly skilled, lower cost talent in many parts of the world. This eBook Taking Your Contact Center Global explains the top challenges businesses must surmount when expanding internationally and what they need to know to be successful. Download this complimentary eBook and learn: 4 challenges every global contact center will face Why cloud-based contact centers have the advantage Why not all cloud contact centers are perfect, and 3 things to watch out for How to get the upper hand when it comes to call quality, local numbers, and creating a unified, global contact center
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contact center, global growth, cloud-based contact, call quality
    
8x8 Inc.

Business Success Plan for Unforeseen Failures

Published By: Cox Business     Published Date: Dec 19, 2016
Businesses need to plan for unforeseen events that can disrupt productivity, impair the customer experience, and possibly even threaten a business’s existence. A disruption every business needs to plan for is any event that destroys valuable data, inhibits access to data, or causes downtime of core applications. Consider the staggering amount of information your company stores electronically. What if an unforeseen event destroyed all financial records, client contacts, and application data? You wouldn’t be able to send customers accurate invoices. Your marketing efforts might be undermined. You would lack key metrics for measuring quality, profitability, and more. The losses could be staggering. In every aspect of life, it’s smart to plan for unexpected events. That’s especially true for two plans every business must have: a disaster recovery plan and a business continuity plan.
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Cox Business
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