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Four Effective Service Strategies that Drive Brand Advocacy

Published By: Oracle     Published Date: Sep 10, 2012
The challenges facing corporate customer service organizations have never been tougher. There was a time when customer service was perceived by most companies as little more than a necessary evil.
Tags : 
oracle, effective service strategies, brand advocacy
    
Oracle

Data vs Instinct. Perfecting global sales performance

Published By: Oracle     Published Date: Mar 06, 2013
Getting sales territories and their associated incentive compensation plans perfect is a challenge even for the most seasoned of sales executives.
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oracle, crm, data vs instinct, sales performance
    
Oracle

Adobe & Econsultancy: Digital Trends for 2013

Published By: Adobe     Published Date: Mar 07, 2013
Our eighth Digital Intelligence Briefing, in association with Econsultancy highlights key digital marketing trends for 2013, and outlines the challenges and opportunities which organisations are (or should be) paying close attention to this year.
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digital marketing trends, adobe, social media engagement, targeting and personalisation, mobile optimisation, business technology
    
Adobe

The 7 Benefits of a Responsive Design Philosophy

Published By: Adobe     Published Date: Mar 07, 2013
In this Forrester Research you'll learn: why responsive design is a philosophy, not a technology, the 7 benefits of a responsive design, and the challenges of adopting a responsive web development philosophy.
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responsive design, customer engagement, online experience, customer online experience, mobile content strategy, web design, business technology
    
Adobe

The Big Deal about Big Data for Customer Engagement

Published By: Adobe     Published Date: Mar 07, 2013
This report: highlights the importance and challenges of Big Data, Outlines the changing role of key business decision makers in driving big data initiatives and explains how businesses can better understand their customers and unlock new revenue.
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big data, customer engagement, personalisation, customer experience
    
Adobe

The "Like-Cycle" From Adobe

Published By: Adobe     Published Date: Aug 22, 2013
Some people want more "likes" because their goal is increased awareness. Others may struggle with losing customers and want improved customer service to reduce churn rates. Whichever challenge your strategy is trying to solve, you will find only a short-term solution if you deal with each challenge in isolation. What you need is an integrated approach that puts social media at the heart of your business as a solid foundation for long-term growth.
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customer experience management, social media data, web trends and analytics
    
Adobe

How Does IBM Deliver Cloud Security?

Published By: IBM     Published Date: Jan 25, 2013
IBM has written this paper to enable discussion around the new security challenges that the cloud introduces.
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security, cloud, ibm, access management, identity management, governance, risk management, compliance
    
IBM

Learn how organizations improve IAM strategy to achieve greater value

Published By: Courion     Published Date: Aug 21, 2012
Hear from a panel of experts as they discuss the challenges organizations face during identity and access management implementations, ways to avoid common pitfalls, and how you can achieve the greatest value from your deployment
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access, risk, identity management, identity and access management, iam, regulatory compliance, audit compliance, policy compliance
    
Courion

Five Sales Onboarding Challenges -- And Potential Breakthroughs

Published By: Jive Software     Published Date: Mar 11, 2013
How the latest social business solutions can help you get new hires selling more, faster -- Read this white paper to learn how you can help new hires get into the field with up to date information and with the right resources at their finger tips.
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sales execution, sales effectiveness, social technology, sales tools, sales enablement, social business, knowledge management, enterprise applications
    
Jive Software

Five Sales Onboarding Challenges -- And Potential Breakthroughs

Published By: Jive Software     Published Date: Mar 29, 2013
How the latest social business solutions can help you get new hires selling more, faster
Tags : 
sales, sales onboarding, resources, knowledge, social, social business solutions, hiring, recruiting
    
Jive Software

Building Critical-Talent Pipelines

Published By: Oracle     Published Date: Jan 28, 2013
This whitepaper provides solutions to the challenges companies have in all industries: jobs that must be performed—and performed well—for the companies to succeed.
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hiring, onboarding, recruiting, human resources, critical-talent pipelines, talent inventory, retaining talent
    
Oracle

Box, Inc. Develops Cloud-Based File Management System for BlackBerry PlayBook Tablet Customers

Published By: BlackBerry     Published Date: Oct 03, 2012
Many businesses are tasked with the challenge of getting the most current collateral to their mobile workforce, efficiently and securely. That's why Box Inc. developed Box for the BlackBerry PlayBook tablet (Box App).
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file management, blackberry, tablet, cloud computing, mobile computing, application development, cloud based content management system, cms
    
BlackBerry

Arming Your Business for BYOD: How BlackBerry Addresses Your MDM Challenges

Published By: BlackBerry     Published Date: Oct 03, 2012
Get the details on how BlackBerry Mobile Fusion can make managing mobile devices - including those running Apple iOS and Google Android operating systems faster, easier and safer than ever.
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byod, bring your own device, blackberry, mobile device, managing mobility, managing enterprise mobility, smartphones, mobile device management
    
BlackBerry

The Business Value of the HP Proactive Insight Experience

Published By: HP - Intel® Xeon® processors     Published Date: May 06, 2013
This IDC white paper describes the challenges associated with managing the growing complexity of IT infrastructures, with a focus on support services for the enterprise. It highlights the important role of support services in maximizing system performance and minimizing downtime. The paper also examines the HP Insight Online, HP Insight Remote Support, and HP Proactive Care service offerings, specifically for HP ProLiant Gen8 servers featuring Intel Xeon technologies — including an analysis of the return on investment (ROI) from these programs for existing HP customers.
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it infrastructure, roi, enterprise, performance management, downtime, remote support, support
    
HP - Intel® Xeon® processors

Bring Your Own Device In Healthcare

Published By: HP - Intel®     Published Date: Oct 19, 2012
This paper discusses the challenges and solutions on how HP addresses the security and management of multiple Wi-Fi devices being introduced into the wireless/wired network.
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byod, healthcare, bring your own device, mobile devices, security risk, security compliance, security, business technology
    
HP - Intel®

Frost and Sullivan: Moving Video Collaboration to the Cloud

Published By: Blue Jeans Network     Published Date: Oct 17, 2013
Download this white paper to learn why businesses seeking a competitive edge should deploy video conferencing and the pain points associated with today's video conferencing deployments and how they can be moved to the cloud. You'll also discover how the Blue Jeans cloud video conferencing service is addressing these challenges to make successful video conferencing a reality for businesses of all sizes.
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video collaboration, pervasive video, video conferencing, mobility, cloud based video conferencing
    
Blue Jeans Network

Virtual Machine Backup and Recovery: Five Critical Decisions

Published By: Symantec     Published Date: Jul 29, 2013
Because of the outstanding economy, flexibility, and service levels it offers, virtualization is transforming data centers at breakneck speed: by 2016, an estimated 80 percent of the world's x86 servers will be Virtual Machines (VMs). But the speed of this transformation, along with the high resource utilization, ease of cloning, moving workloads, and other ways virtualization works its magic, raise challenges for “traditional” IT services and the teams that deliver them.
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architect, deduplication, virtual machines, symantec, enterprise, technology, server, virtualization
    
Symantec

Software Asset Management

Published By: ServiceNow     Published Date: Apr 19, 2013
Unauthorized software, painful software license compliance audits, long fulfillment times, limited visibility, unaccountability... if these issues sound familiar, you are not alone. These are real challenges faced by many IT organizations - with serious consequences if not properly addressed. During our Software Asset Management webinar you will learn how having asset, configuration and other service management processes together in one system of record provides the control and visibility you need to overcome these challenges.
Tags : 
software, lincense, compliance, software asset management, service management, application integration, application performance management, business activity monitoring
    
ServiceNow

IT Governance, Risk and Compliance with ServiceNow

Published By: ServiceNow     Published Date: Jul 12, 2013
Organizations are faced with many auditing challenges and often find themselves defining controls in documents and spreadsheets, manually tracking audit task assignments and storing audit documentation in disparate locations. With the ServiceNow IT GRC functionality, organizations gain a central repository that contains policies, risks, controls, findings and more all in one place. It also provides a way to automate audit tasks for remediation efforts and a dashboard view to manage the entire audit process. Learn more during this upcoming webinar.
Tags : 
it governance, risk, compliance, servicenow, webinar, software development, it management, knowledge management
    
ServiceNow

The Rise Of The Protection Storage Architecture

Published By: CDW     Published Date: Sep 10, 2014
Leading organizations don’t think of data protection in traditional back-office terms—and that’s no accident. They think and act like service providers, and in doing so transform data protection operations from mere cost centers to business enablers. Traditional data protection architectures can’t meet today’s challenges of massive growth, application performance, and data availability. And they aren't designed for services-oriented business models.
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protection, storage, architecture, massive growth, integrated, data
    
CDW

SAM in an Imperfect World: How to Address The Real-World Challenges of Managing Software Assets

Published By: CDW     Published Date: Feb 27, 2015
In a perfect world, managing the discovery of software assets, the capture of license entitlements and optimization of an organization’s software usage and compliance situation would be a single-click operation. Unfortunately, the world is not perfect and those charged with managing an organization’s software compliance, availability and expenditure face a number of challenges that can easily derail a Software Asset Management (SAM) program. This paper from the SAM experts at Snow Software investigates some of the major challenges facing SAM managers and IT executives and highlights how to build a successful strategy to overcome them, ensuring the SAM program delivers true value to the business.
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software management, sam, software security, cloud computing, enterprise content management, business intelligence, office productivity apps, network security
    
CDW

Through Hardware Innovation Comes Support Automation

Published By: Sponsored by HP and Intel®     Published Date: Mar 05, 2013
This white paper explains how to utilize these capabilities in order to respond to challenges quickly in complex data center environments. Find out how you can take advantage of these new designs and tools to reduce support costs.
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hardware innovation, support automation, intel, complex data, design, support costs reduced, cost savings, it management
    
Sponsored by HP and Intel®

HP Paper: Conquering the challenges of data center complexity - A thought leadership paper from HP

Published By: Sponsored by HP and Intel ®     Published Date: Nov 20, 2012
Conquering the challenges of data center complexity.
Tags : 
intel, cio, business technology
    
Sponsored by HP and Intel ®

The Dynamic DNS Infrastructure

Published By: F5     Published Date: Feb 01, 2013
Are you doing enough to scale your DNS and protect your business? This paper discusses how a full-proxy architecture for DNS can address those growth and security challenges to provide a complete solution for global, local, and cloud load balancing.
Tags : 
dns, protection, full proxy architecture, growth, challenges, solution, global, domain name system
    
F5

Let the Buyer Be Your Guide: Leveraging Buyer Behavior in a Multichannel World

Published By: Silverpop     Published Date: Feb 04, 2013
For marketers, this digital marketing channel explosion presents some new challenges. It’s time to shift to a new model focused on capturing and responding to comprehensive behavioral data.
Tags : 
behavior, multichannel, integrated, marketing, data
    
Silverpop
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