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The ROI Case for Omnichannel Support

Published By: Zendesk Ltd     Published Date: Sep 11, 2018
As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. According to the Aberdeen Group, companies doubled the number of channels they use to interact with customers between 2012 and 2017. But there’s a difference between providing support on a few channels and delivering a truly integrated omnichannel solution. Using the Zendesk Benchmark, our crowd-sourced index of customer service interactions from 45,000 participating organizations across 140 countries, we examined why companies are going omnichannel and what sets the companies using Zendesk for omnichannel support apart from everyone else.
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Zendesk Ltd

Active vs. passive investing. Is your strategy the right approach?

Published By: Key Private Bank     Published Date: Apr 05, 2018
When it comes to building portfolios for wealth creation, Key Private Bank experts believe our clients are best served by a disciplined approach that incorporates both active and passive strategies. We understand the debate over which methodology generates better outcomes has been going on for decades, but with the right team by your side you’ll reap the benefits of a method that’s time-tested. Learn the whys and hows of both passive and active investing, and what to do to maximize their benefits, your portfolio and wealth when you read our latest whitepaper. © 2018 KeyCorp. E92127 180314-372281
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investment, investing, investment portfolio, passive investing, active investing, passive or active investing, active vs passive investing, investment strategies, market opportunities, passive indexing, index funds, investment performance, investment styles, actively managed funds, index mutual funds, why passive investing, benefits of passive investing, what is active investing
    
Key Private Bank

Oxford Economics Report: Mind the Gap – How Application Delays Affect Organization's Performance

Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
In an innovation-powered economy, ideas need to travel at the speed of thought. Yet even as our ability to communicate across companies and time zones grows rapidly, people remain frustrated by downtime and unanticipated delays across the increasingly complex grid of cloud-based infrastructure, data networks, storage systems, and servers that power our work.
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Hewlett Packard Enterprise

The Ultimate Guide to BYOD (In Japanese)

Published By: MobileIron     Published Date: Apr 20, 2015
This eBook is designed to help your organization anticipate, understand and manage these and other questions regarding BYOD in the enterprise. In this four-part guide, we’ll look at best practices for preparing, building, rolling out and sustaining a successful BYOD program over the long term. (This guide is written in Japanese)
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enterprise, management, mobility, workforce, operating system, device, productivity
    
MobileIron

Core Tenets of IoT

Published By: Amazon Web Services     Published Date: Apr 27, 2018
One of the value propositions of an Internet of Things (IoT) strategy is the ability to provide insight that was previously invisible to the business. But before a business can develop a strategy for IoT, it needs a platform that meets the foundational principles of an IoT solution. Amazon Web Services (AWS) believes in some basic freedoms that are driving organizational and economic benefits of the cloud into businesses. These freedoms are why more than a million customers already use the AWS platform to support virtually any cloud workload. These freedoms are also why AWS is proving itself as the primary catalyst to any Internet of Things strategy across commercial, consumer, and industrial solutions. This paper outlines core tenets that should be considered when developing an IoT strategy, the benefits of AWS in that strategy and how the AWS cloud platform can be the critical component supporting those core tenets.
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Amazon Web Services

Comment relever les cinq principaux défis du Big Data – Tout sur le cloud

Published By: Amazon Web Services     Published Date: Jul 25, 2018
Il est tout aussi facile d'être submergé par l'omniprésent Big Data qu'il l'est pour les organisations d'être découragées par les défis qu'elles rencontrent lorsqu'elles implémentent une initiative en matière de Big Data. Les préoccupations liées aux ensembles de compétences associées au Big Data (et à leur absence), à la sécurité, à l'imprévisibilité des données, aux coûts non viables et à la nécessité d'effectuer une analyse de rentabilité peuvent mettre brutalement fin à une initiative en matière de Big Data.
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Amazon Web Services

A How-To Guide For Creating An Open Government

Published By: Adobe     Published Date: Sep 28, 2010
This How-To Guide for Creating Open Government reviews the opportunity of open government, how technology enables open government, and how to make government more transparent, participatory and collaborative.
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adobe, open government, customer interaction, information management, collaborative, transparency, business analytics, business intelligence, business management, business process automation, business process management, customer interaction service, customer relationship management, customer service
    
Adobe

Forrester 2013 Mobile Trends For Marketers

Published By: Adobe     Published Date: Nov 07, 2013
Mobile platforms will act as a catalyst for the next generation of connected experiences. In particular, smart apps connected to products and CRM systems will emerge. In 2013, leading marketers will anticipate the longer-term mobile disruption and shift from tactical efforts to more transformative mobile strategies.
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adobe, forrester, mobile trends, interactive marketing professionals, marketing control, mobile platforms, crm systems, transformative mobile strategies, consumer behavior, ubiquity drive, mobile mind shift, mobile momentum, scaled-up investments, wireless, best practices, change management
    
Adobe

Forrester Social Wave

Published By: Adobe     Published Date: Nov 07, 2013
Marketers’ social media successes have added to their burdens. Many now have dozens of social pages to manage, thousands of customer comments to monitor, and hundreds of colleagues who want (or need) to participate. Social relationship platform vendors off er tools that help marketers efficiently and responsibly expand their social capabilities.
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adobe, forrester social wave, social relationship platform, srp, significant vendors, branded social presence, social relationship, platform evaluation, srp space, undifferentiated players, interactive marketing, managing social presence, customer engagement, marketing tactics, manage large deployments, managing workflow, marketing content, social applications, customer feedback, change management
    
Adobe

IDC OpenStack Whitepaper

Published By: Red Hat     Published Date: Jan 08, 2014
OpenStack is an open source cloud system software project that has broad participation from the IT Industry. IDC evaluates the current situation and provides a future outlook evaluating the deployment and support model and addressing OpenStack enterprise features and support.
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idc, openstack, red hat, virtualization, cloud, cloud, cloud software, storage, networking, integration, infrastructure, cloud computing
    
Red Hat

Multidiscipline Practices: The Business Model of the Future — Today

Published By: NFP Advisor Services     Published Date: Feb 27, 2015
Clients, especially those with a high net worth, are increasingly demanding guidance for all of their financial needs from a single source. A multidiscipline practice enables you to provide them with complete wealth management solutions, resulting in higher rates of client satisfaction, retention and referral. Learn how to exploit social media opportunities, build a strategy that's right for you, design online profiles that match your goals and much more.
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business models, growth performance, advisor services, multidiscipline practices, business owners, complex mdp, iinvestments, insurance, financial needs
    
NFP Advisor Services

2015 Gartner Magic Quadrant for ITSSM (French)

Published By: ServiceNow     Published Date: Oct 06, 2015
Les outils de gestion du support des services informatiques (ITSSM) sont essentiels pour les organisations Infrastructure et Opérations (I&O) afin de gérer la prise en charge et la prestation des services informatiques. Cette étude Magic Quadrant dresse le profil des principaux fournisseurs d'outils ITSSM afin d'aider les responsables I&O à faire des choix pertinents.
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ServiceNow

The Ultimate Guide to BYOD

Published By: MobileIron     Published Date: Apr 15, 2015
This eBook is designed to help your organization anticipate, understand and manage these and other questions regarding BYOD in the enterprise. In this four-part guide, we’ll look at best practices for preparing, building, rolling out and sustaining a successful BYOD program over the long term.
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enterprise, management, mobility, workforce, operating system, device, productivity
    
MobileIron

Predictive vs. Anticipatory: Understanding the Best Analytic Approach

Published By: Dun & Bradstreet     Published Date: Mar 03, 2017
What’s the best analytic approach for your business? As technology has evolved, so has our ability to process data at an incredible rate, making it possible to perform what has become known as Anticipatory Analytics. While still a relatively new concept, anticipatory analytics is gaining prevalence as a methodology. If you’re seeking to understand the future needs of your business before they show obvious signs, anticipatory analytics can’t be ignored. In this document, you’ll learn: • The advantages of anticipatory analytics • The key enablers of anticipatory analytics • How anticipatory can be leveraged for your business • Why anticipatory can give you first-mover advantage • When to use anticipatory or predictive analytics, based on your goals
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Dun & Bradstreet

Applying Alternative Data to Find Alpha in the Marketplace

Published By: Dun & Bradstreet     Published Date: Mar 03, 2017
Creating predictive analytics from alternative data has become the current focus of the biggest quant trading firms in the industry The democratization of financial services data and technology, together with more intense competition, makes the needs of today’s market participants vastly different from those of previous generations. Firms must locate untapped sources of data for both public and non-public companies. This alternative data, such as payment data and other non-public information, from sources beyond the common channels, can be a predictive indicator of market performance; a difference maker in assisting firms as they develop models to evaluate their investments. By combining our unique data sets with advanced analytics, traders, analysts and managers can seek predictive signals and actionable information utilizing their own models. View our research report to learn how alternative data, our 'Information Alpha,' can help you earn differentiated investment returns.
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Dun & Bradstreet

The Ultimate Guide to Data Encryption in the Cloud

Published By: Rubrik EMEA     Published Date: Apr 15, 2019
From stolen consumer data to sensitive data leaks, it seems that no one’s data has been safe in recent years. For numerous reasons, like misconfigured storage repositories and unpatched vulnerabilities, this trend is likely to continue. The integration of digital technology into all areas of business has resulted in more of our data being stored on computers and websites targeted by hackers, which has significantly increased the number of data breaches as well as organizations’ vulnerability to malware attacks. For example, the Equifax breach impacted 145 MM consumers, and with more employees working remotely on a wide range of devices, the threat landscape has expanded. The meteoric rise of the public cloud has compounded this issue, as data security requires new knowledge and skill sets in short supply, often leading to misconfigured and insecure solutions. Companies need to adopt the approach that every piece of data in their possession, on-premises or in the cloud, must be encryp
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encryption, data, key, cloud, bits, keys, ciphertext, entropy, plaintext, software
    
Rubrik EMEA

BUKA KEUNGGULAN KOMPETITIF DENGAN SHELL NEXT-GENERATION GAS-TO-LIQUIDS OILS PROCESS OILS

Published By: Shell U.K. Limited     Published Date: Aug 30, 2019
Kami memanfaatkan teknologi gas-to-liquid (GTL) Shell untuk menciptakan process oils dengan kemurnian tinggi yang membuka peluang menarik bagi produk dan operasional Anda. Minyak proses konvensional berasal dari minyak mentah, sedangkan Shell Risella X dan Shell Ondina X terbuat dari gas sintesis murni. Itu membebaskan mereka dari kotoran dan variasi molekul besar yang ditemukan dalam minyak mineral. Menggunakan process oils GTL dapat meningkatkan proses dan produk akhir Anda untuk memberi Anda keunggulan kompetitif. Apakah Anda pernah mengalami masalah kualitas produk yang disebabkan oleh variasi dalam batch process oils? Apakah Anda memerlukan process oils dengan viskositas rendah, tetapi memiliki kekhawatiran tentang efek volatilitas pada kondisi kerja? Bisakah Anda menawarkan produk yang lebih baik jika Anda memiliki minyak olahan dengan karakteristik yang berbeda, misalnya, rentang distribusi hidrokarbon yang sangat sempit? Process oils GTL kami mengandung proporsi tinggi hidr
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shell, risella, ondina, process oils, gas-to-liquids, gtl, purity, pure, kemurnian, murni, volatilitas, tidak berwarna, tidak berbau, indeks viskositas, viscocity index
    
Shell U.K. Limited

Cross-channel Marketing - 5 Practical Tips to Boost ROI

Published By: Oracle     Published Date: Nov 22, 2018
Modern marketers leverage insights on how consumers browse goods or make a purchase, to design smarter cross-channel programs and create relevant campaigns. Brands that leverage cross-channel marketing see a 91% customer retention rate. You can do this too. Learn how other marketers in ASEAN are leveraging cross-channel to create real business impact. Join this webinar and hear from Charlie Loo, an award-winning marketer and our Principal Consultant on: • five practical ways you can use cross-channel marketing • the importance of cross-channel in a mobile first environment • the difference between multi-channel and cross-channel
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Oracle

Lead Scoring guide for modern marketers

Published By: Oracle     Published Date: Nov 22, 2018
Ever lost hot leads simply because they’re on the bottom of the pile of junk leads? Simply handing off huge lists of “leads” and then sitting back and expecting sales to call them is a recipe for disaster. After a few calls, most salespeople give up, deriding the leads as junk. And so the finger pointing begins For sales department to trust marketing’s leads, lead scoring needs to be a priority. Without it, many hot leads get tossed out with the cold leads. That’s a waste of time, money, and opportunity. 68%of top marketers report lead scoring as most responsible for improving revenue contribution of marketing. Read this guide for best practices on lead scoring and winning together with sales.
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Oracle

Relinquish the Tedium of your PC deployments, Not the Control

Published By: Dell     Published Date: Nov 13, 2017
In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard. In this webinar, you will: 1. Learn about our newest client PC deployment offer ProDeploy Client Suite 2. Understand how we put our customers in control with the self-service portal TechDirect 3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time *Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary.
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Dell

Democratization of Retail – What Retailers Must Do in this New Operating Environment

Published By: Salesforce Commerce Cloud     Published Date: Jul 11, 2016
Several disruptive forces are at work across the globe, bringing in a new type of consumerism that is as personal as it is participatory. What is the impact on retailers? They’ve been forced out of their comfort zone and must extend their brand experience to wherever consumers want. Download this special report from Salesforce Commerce Cloud, formerly Demandware, for more on the democratization of retail.
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demandware, retail, democratization of retail, operating environment, growth, customer experience, consumerism, business technology
    
Salesforce Commerce Cloud

Relinquish the Tedium of your PC deployments, Not the Control

Published By: Dell-EUC (Dell/Intel Logo) Webinar     Published Date: Nov 13, 2017
In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard. In this webinar, you will: 1. Learn about our newest client PC deployment offer ProDeploy Client Suite 2. Understand how we put our customers in control with the self-service portal TechDirect 3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time *Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary. Intel Inside®. Powerful Productivity Outside. Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell-EUC (Dell/Intel Logo) Webinar

Efficient and Effective Production Support with 3D Printed Jigs and Fixtures

Published By: 3D Systems     Published Date: May 15, 2019
Jigs and fixtures offer manufacturers a reliable process for delivering accurate, high-quality outcomes, whether for a specific part or feature, or for consistency across multiples of parts. Although the methodologies and materials for producing jigs and fixtures have evolved beyond the conventional metal tooling of years past, their position as a manufacturing staple remains constant due to the benefits they offer. This eBook discusses the use of additive manufacturing (AM) for jig and fixture applications, and demonstrates how production support can be improved in terms of speed, cost and functionality. The applications included within this eBook offer a mere glimpse at what is possible with AM for production support. The examples chosen illustrate opportunities for applying design principles and technology capabilities that are transferable across a wide range of applications.
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3D Systems

Service Provider's Perspective: Designing the Next Generation Data Center

Published By: NetApp     Published Date: Dec 05, 2016
Here are the five core principles for monetizing your storage like never before and winning more customer applications than ever for your cloud and hosted services. These are your keys to the next generation data center.
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NetApp

Leveraging the Power of the NGDC Infographic

Published By: NetApp     Published Date: Dec 05, 2016
An infographic showcasing the 5 architectural principles of the next generation data center including scale-out, guaranteed performance, automated management, data assurance and global efficiencies.
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NetApp
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