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Expert insight: Realise better returns from your CX investments

Published By: KPMG     Published Date: Jul 11, 2018
Despite multi-billions of investment, only a small number of UK firms succeed in making customer experience a source of value. How can you join them and get CX investments flowing through to your bottom line? Read this report to understand: • how CX leaders are reappraising organisational structures to get closer to the customer • what four key principles they follow to build a connected customer experience • how they are using events in customers’ lives to drive innovation and set new standards in customer experience • how the connections enabled by CX platforms work as a springboard for success.
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KPMG

Retail IT infrastructure solutions

Published By: Schneider Electric     Published Date: Nov 17, 2016
Creating solutions that help IT professionals anticipate their information and data.
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schneider electric, retail, infrastructure solutions, enterprise applications, infrastructure, business technology
    
Schneider Electric

The New Way We Collaborate: Strategies and Case Studies for Effective Enterprises

Published By: Avaya     Published Date: Jan 15, 2014
Be guided on what the best practices are, offering strategies, actionable tactics, and examples of enterprises on the cutting edge so your organization won't have an overabundance of options when working with partners and customers.
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avaya, collaboration, effective enterprise, effective collaboration, new culture, broadcasting center, organizational roles, customer experience
    
Avaya

VMware and CA- Making the Most of Virtualization

Published By: CA WA 2     Published Date: Oct 01, 2008
Management of a virtual environment presents unique challenges; many organizations do not thoroughly anticipate the differences in managing a virtual environment from a purely physical environment. Many of your existing management tools may, in fact, only be able to manage physical machines or may collapse under the sudden load of many more systems.
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virtual, virtualization, ca wa, ca wa 2, storage virtualization, server virtualization
    
CA WA 2

How to Engage Business Managers in Identity Management Compliance and Security Processes

Published By: SailPoint     Published Date: Feb 08, 2011
Learn the three best practices IT should follow to ensure that business managers actively and effectively participate in identity management compliance and security processes.
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sailpoint, business management, identity management, compliance, security, government regulation, security management, corporate governance
    
SailPoint

Mobile Marketing: Three Principles For Success

Published By: Forrester     Published Date: May 10, 2012
More people own smartphones than ever before and they're using them more often too. This makes a mobile marketing strategy crucial for any interactive marketer. Yet today we find that although mobile budgets are beginning to increase, the majority of interactive marketers are just starting to experiment, and many still treat mobile phones as mini-PCs. This report explains how marketers at each phase of mobile marketing evolution should craft successful mobile campaigns by hewing to three key principles: immediacy, simplicity, and context.
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emerging methods, brand tactics, mobile channel for consumers, ecommerce, consumer mobile activities, mobile marketing, media mix, emerging media
    
Forrester

Connecting Community Pharmacy for Improved Health Outcomes

Published By: RelayHealth     Published Date: Mar 29, 2013
Connecting clinical and pharmacy networks so community pharmacies can contribute to improved patient care and participate in new care delivery models.
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clinincal integration, pharmacy integration, longitudinal patient record, medication adherence, care coordination, patient engagement
    
RelayHealth

Quantifying the Business Benefits of Red Hat Enterprise Linux Solutions

Published By: Red Hat     Published Date: Sep 25, 2014
Enterprises are increasingly adopting Linux as a secure, reliable and high-performing platform that lowers acquisition and operating costs while providing the agility needed to anticipate and react to changing business conditions. In particular, the Red Hat Enterprise Linux (RHEL) operating environment, which is based on the Linux open-source kernel, has become widely deployed by medium-sized and large businesses, by enterprises in their data centers, and in private and public cloud infrastructures. RHEL is distributed and supported by Red Hat Inc., the world’s largest provider of open-source software solutions, accounting for 74.7% of worldwide Linux operating system (OS) revenue. As a development and deployment platform, RHEL offers an efficient, scalable and robust operating environment with certified security and flexible deployment options in physical and virtualized environments.
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enterprise solutions, open-source software, it management, storage, data center
    
Red Hat

Skype for Business + Voice and Video: Your Need-To-Know Guide

Published By: Polycom     Published Date: Mar 07, 2018
The combination of Skype for Business and Polycom systems provides a scalable solution suitable for businesses of different sizes. There are different Skype for Business packages and Polycom systems available to suit any budget or collaboration requirement. These solutions can provide a flexible infrastructure for meetings of two people or events of up to 10,000 participants located anywhere in the world. Skype for Business offers a clear migration path from Microsoft Lync or Skype to protect investment for organizations with existing installations. For growing businesses or organizations that are new to collaboration, the partnership of Skype for Business and Polycom provides the portfolio and the flexibility to add features and services to suit changing collaboration needs or scale capacity in line with business growth.
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skype, business, polycom, infrastructure, meeting, enterprise
    
Polycom

The Age of the Customer: A Forrester Research Inc. Perspective

Published By: KANA®, A Verint® Company     Published Date: Aug 14, 2014
In the words of Forrester Research Inc's Senior Analyst, David Aponovich, "the time is now to reinvent yourself to operate in a digital, connected, omnichannel world where the customer has more information, more choice, and is demanding better and more personalized service and support. Hear why he anticipates that 'Consumers are going to slide with the businesses that best deliver these things in the most effective and personal way.
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kana, forrester, omnichannel, consumer, personalized service, support, customer service, knowledge management
    
KANA®, A Verint® Company

Reach and Engage Remote Employees

Published By: Kontiki     Published Date: Sep 16, 2014
Learn how to reach and engage remote employees within your organization and see how this will strengthen employee engagement, create personal connection with executives, and increase collaboration between teams and employees.
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employee engagement, adoptions trends, solutions, best practices, video webcasting, internal communication, company-wide participation, employee monitoring software
    
Kontiki

Gartner Magic Quadrant for Mobile Data Protection

Published By: Intel Security     Published Date: Oct 20, 2015
Gartner Magic Quadrants offer visual snapshots, in-depth analyses and actionable advice that provide insight into a market's direction, maturity and participants.
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data protection, mobile, security, storage management, encryption, best practices
    
Intel Security

Utilizing Security Ratings for Enterprise IT Risk Mitigation

Published By: BitSight Technologies     Published Date: Feb 03, 2015
In this white paper, Jon Oltsik, Senior Principle Analyst at Enterprise Strategy Group, explores the need for objective security performance metrics in order to identify, quantify and mitigate cyber risk across the business ecosystem.
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security ratings, it risk mitigation, cyber risk, performance metrics, network security risk, security, it management, knowledge management
    
BitSight Technologies

Service Provider's Perspective: Designing the Next Generation Data Center

Published By: NetApp     Published Date: Jun 01, 2017
Here are the five core principles for monetizing your storage like never before and winning more customer applications than ever for your cloud and hosted services. These are your keys to the next generation data center.
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netapp, data center solutions, cloud storage
    
NetApp

Intéressés par le RTIM ? Enfin un rapport exclusif qui dévoile tous les mystères

Published By: SmartFocus     Published Date: Oct 13, 2015
Si votre marketing n’est pas en temps réel, c’est qu’il est dépassé. Le marketing de l’instant est devenu essentiel. Le Real-Time Interaction Management (RTIM) vous permet d’adapter en temps réel le contenu de vos messages marketing en fonction du moment de leurs ouvertures. Il s’agit de la toute dernière innovation en marketing digital. De nombreux rapports révèlent les principaux acteurs appelés « Strong Performers » du marché du RTIM.
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digital marketing, données en temps réel, marketing de l’instant, marketing en temps réel, interactions en temps réel, données, data marketing, personnalisation
    
SmartFocus

Forrester E-Discovery Interview: Preparing for Tomorrow’s Archive

Published By: Mimecast     Published Date: Oct 11, 2018
e-Discovery remains a top driver for investment in archiving technologies. The need to reduce legal cost and risk is growing. But meeting e-discovery and compliance demands quickly and defensibly is difficult for most organizations. This short Q & A, “Preparing for Tomorrow’s Archive?” features Forrester’s Principal Analyst, Cheryl McKinnon and will help you understand the key features you should look for when planning your litigation readiness strategy.
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Mimecast

Efficient, productive compliance supervision with Mimecast

Published By: Mimecast     Published Date: Jul 15, 2019
The Mimecast Supervision solution enables compliance personnel to systematically review and discover targeted data among the volume of communications organizations face today. Integrated with the industry leading Mimecast Cloud Archive, users can facilitate an auditable, managed supervision review process, flexible to meet the needs of the business while utilizing a scaleable, immutable SEC 17A-4 validated and tamper proof archive with guaranteed 7 second SLA search capabilities. To reduce the number of false positives in sampling data, targeted detection rules can focus on specific senders/recipients and to accelerate the process. In addition, queues can be configured with an upper limit upon which to be populated with email. This helps limit the amount of email a reviewer must go through while still identifying risk. Today’s supervision demands require reviewers to be highly productive.
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Mimecast

Get ahead of FDA Quality by Design requirements with purpose built Validation Automation software.

Published By: Compliance Associates     Published Date: Jun 29, 2015
Are you feeling the pressure to meet FDA guidelines on Quality by Design (QbD) principals for Process Validation? Existing manufacturing, LIMS, ERP and document management tools are lacking integration and on demand view of your processes. They have hidden costs, risks and create delays to scalable product manufacturing and revenue. Since the FDA is demanding scientific arguments to support process and product development activies and a lifecyle approach, consider the value of a purpose built app for Process Validation. This new class of APP will bring your products to market faster and lower the risk of costly delays. Download the Primer to learn more.
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regulatory compliance services, validation services, regulatory compliance, fda rulings, validator, validation, validation consultants
    
Compliance Associates

Okta Provisioning Vision & Overview

Published By: Okta     Published Date: Jul 25, 2016
Current Identity Governance and Administration (IGA) solutions have optimized heavily for complete customization, leaving customers with full flexibility in designing rules and workflows. The problem is that it takes these solutions too long to deploy, at too high a cost, and rarely do they deliver on the ROI that was originally anticipated. Okta believes there is a better way, and a way to reach a much broader set of organizations, by building a cloud-based IGA product that is optimized for out-of-the-box capability and is easily configurable.
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okta, best practices, technology, optimization, identity governance, cloud computing, business analytics, business management
    
Okta

White Paper: IDG: The Upside of Disruption

Published By: NetSuite     Published Date: Feb 17, 2016
NetSuite recently joined forces with IDG Communications to gather together some of Australia’s leading CIO and CFO professionals to find out how their businesses are responding to disruption, the inherent opportunities it brings, the impact on their roles and what role cloud computing plays in this process. This white paper shares some of the key experiences of participating businesses from a wide range of industries within Australia, including retail, government, tourism and professional services.
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disruption, netsuite, australia, underlying business models, disruption opportunities, cloud computing
    
NetSuite

Redefining Markets

Published By: IBM     Published Date: Apr 26, 2016
Redefining Markets: Insights from the Global C-suite Study – The CMO perspective This report draws on input from the 5,247 C-suite executives (CxOs) who participated in our latest C-suite Study. We now have data from more than 28,000 interviews stretching back to 2003. Here, we focus on the perspectives of Chief Marketing Officers (CMOs).
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ibm, ibm institute for business values, c-suite study, cmo, media, entertainment, telecom
    
IBM

Amplifying Employee Voice

Published By: IBM     Published Date: Oct 28, 2016
Download the report and learn: - What is driving interest in employee listening - How to build a program that employees will want to participate in - How organizations can build their listening capabilities - Recommendations for building an employee listening program
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ibm, engagement social, employee engagement, kenexa, employee voice, knowledge management, enterprise applications, human resource technology
    
IBM

Engaging in the age of the customer

Published By: IBM     Published Date: Nov 10, 2016
Are you aware of the ongoing dialog about your products and services? Are you participating? Recent surveys show that organizations that deliver good customer experiences are reaping greater revenues than those that don’t. Yet companies are struggling to pivot towards the customer, because it often requires a complete overhaul of management, culture and technologies. This session will show how to defeat content chaos, streamline and accelerate onboarding and service processes, minimize friction with customers, use analytics to anticipate and prepare for customer needs, and give your front-line people the tools they need to offer a superior experience that will grow your revenues and generate great word of mouth.
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ibm, analytics, ecm, engagement, customer, enterprise applications, business technology
    
IBM

The Right Backup and Recovery Solution Can Be a Business Enabler

Published By: Veritas     Published Date: May 12, 2016
Read this solution brief to explore: 1. Five key questions to ensure your data protection infrastructure is able to deliver data anytime and anywhere 2. Four guiding principles required for your data protection strategy to enable your digital business 3. Key tools to enable your digital enterprise
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Veritas

The Databerg Report: See What Others Don't

Published By: Veritas     Published Date: May 12, 2016
In the US Databerg Report, Veritas indicates that 54% of data in US companies is "dark data", costing companies alot of money. The report advises that businesses should keep a close eye on the rapidly growing data deluge (that is, the huge influx of data), adding that many businesses already do not anticipate the contstant growth of data. As such, there are important consequences for those who ignore the growing Databerg.
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Veritas
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