citrix online tech

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How to Monitor and Measure Professional Services

Published By: Citrix Online     Published Date: Jul 01, 2010
This new SPI white paper provides guidance on developing an effective strategy for monitoring, measuring and managing your professional services organization.
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citrix online tech, monitoring, measurement, key performance indicators, kpi, tco, test and measurement, application performance management
    
Citrix Online

Measuring the Business Impact of Support

Published By: Citrix Online     Published Date: Jul 01, 2010
This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
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citrix online tech, monitoring, measurement, servicexrg, tco, business metrics, performance benchmarking, test and measurement
    
Citrix Online

The Next Frontier for Support Centers: Customer Experience Management

Published By: Citrix Online     Published Date: Jul 01, 2010
This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
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citrix online tech, support center, customer experience management, contact center, crm, call center management, call center software, customer interaction service
    
Citrix Online

Best Practices for First-Contact Resolution - Your Performance Driver

Published By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
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citrix online tech, best practices, first-contact resolution, performance driver, fcr, support centre, tco, problem management
    
Citrix Online

Remote Service Applications for Professional Services

Published By: Citrix Online     Published Date: Sep 08, 2010
Better Margins at a Fraction of the Cost.
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citrix online technology, remote support, remote access, remote network management, wireless communications
    
Citrix Online
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