cloud center

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Contact Center Economics and the Cloud

Published By: Genesys     Published Date: Dec 20, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements
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Genesys

Preparing for Server 2012 Hyper-V: Seven Questions to Ask Now

Published By: Veeam Software     Published Date: Nov 28, 2012
Windows Server 2012 represents a paradigm shift from the traditional client/server model to a new cloud-based infrastructure. Is your business ready? Download this whitepaper to learn the 7 key questions you need to answer now
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hyper v, servers, storage, cloud based infrastructure, storage solutions, data center, backup and recovery, disaster recovery
    
Veeam Software

Moving your applications to hybrid cloud—data center modernization migration solutions

Published By: HPE APAC     Published Date: Jun 16, 2017
Read this white paper to discover the benefits of moving your applications to hybrid cloud.
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HPE APAC

HPE Flexible Capacity - Cloud-like agility and economics for your data center

Published By: HPE APAC     Published Date: Jun 20, 2017
HPE Flexible Capacity service enables a cloud-like consumption model and economics for your on-premise IT. Now you don’t have to a make difficult choice between security and control of on-premise IT versus the agility and economics of public cloud. Watch this video to find out more.
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cloud, agility, data center, security, public cloud
    
HPE APAC

Multicloud Storage for Dummies Book

Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Accelerate Digital Transformation. Make data center infrastructure cloud-ready. Optimize storage across clouds and data centers.
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Hewlett Packard Enterprise

Securing Multicloud Environments with SD-WAN

Published By: Cisco     Published Date: Dec 11, 2018
The most significant IT transformation of this century is the rapid adoption of cloud-based applications. Most organizations are now dependent on a number of SaaS and IaaS platforms to deliver customer satisfaction and empower employee productivity. IT teams are responsible for delivering a high quality user experience for cloud applications while they struggle to manage a secure environment with advanced persistent threats. The WAN is the fabric to connect and control access between remote users and cloud-based applications. The WAN fabric needs to identify application type, location, apply prioritization and route traffic across the appropriate (multiple) WAN links to deliver on user experience. Different types of users/devices connecting to the cloud (via the Internet) means security policies must be enforced at branch, data center and in the cloud.
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Cisco

Multicloud Storage for Dummies

Published By: Hewlett Packard Enterprise     Published Date: Feb 05, 2018
The new Multicloud Storage for Dummies consists of five short chapters that explore the following: - How the multicloud storage model aligns with modern business and IT initiatives - Common barriers to cloud adoption and how a multicloud storage model addresses them - How to build a multicloud data center - What to look for in multicloud storage services - Real-world multicloud use cases
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hpe, multicloud, storage, private cloud, public cloud, digital
    
Hewlett Packard Enterprise

Multicloud Storage for Dummies Book

Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Accelerate Digital Transformation. Make data center infrastructure cloud-ready. Optimize storage across clouds and data centers.
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Hewlett Packard Enterprise

Ovum Report: The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms

Published By: Genesys     Published Date: Jun 07, 2017
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
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genesys, ovum report, technology infrastructure, technology infrastructure deployment, contact centers, contact center platforms, cloud
    
Genesys

Creating the Data Center of the Future with Hyperconverged Infrastructure

Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Most IT professionals today recognize that enterprise IT will be hybrid in the future. To provide the optimal foundation for each workload being deployed, the hybrid IT environment will include cloud-based infrastructures—from multiple providers—co-existing alongside infrastructure within the enterprise data center or a hosted environment. But not all hyperconverged solutions yield the same results. The right hyperconverged infrastructure can meet your IT needs both today and well into the future. In this paper, we will talk about where your data center needs to be in the next five years to meet changing business demands, and how the roles of IT professionals will evolve. We will also review “hyperconvergence” models, and how they can best meet your IT needs both today and in the future, as well as the benefits you can expect along the way. Finally, we discuss what to look for in the right hyperconverged provider, who will position your IT department for success.
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Hewlett Packard Enterprise

Extend Your Data Protection to the Cloud with Integrated Data Protection Appliance (IDPA) DP4400

Published By: Dell     Published Date: Sep 24, 2018
The IDPA DP4400 provides modern and powerful data protection for midsize organizations allowing companies to leverage the benefits of the cloud within their existing environments. The DP4400 can help transform your environment for the future, laying the technical foundation for the data center while modernizing your data protection for the cloud.
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data, protection, cloud, integration, idpa
    
Dell

Multicloud Storage for Dummies - 2nd HPE Special Edition

Published By: Hewlett Packard Enterprise     Published Date: May 04, 2018
Multicloud Storage for Dummies consists of five short chapters that explore the following: - How the multicloud storage model aligns with modern business and IT initiatives - Common barriers to cloud adoption and how a multicloud storage model addresses them - How to build a multicloud data center - What to look for in multicloud storage services - Real-world multicloud use cases
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Hewlett Packard Enterprise

Building a Private Cloud

Published By: Cisco     Published Date: Jun 22, 2015
This white paper shows how Microsoft and Cisco have come together and developed a best-of-breed private cloud ecosystem that combines Cisco’s compute and network expertise with Microsoft’s single operating system, data management, and virtualisation capabilities.
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private cloud, cisco, microsoft, cisco and microsoft, data center, data management, application integration, data protection, data quality, virtualization, cloud computing, infrastructure, infrastructure management
    
Cisco

Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America

Published By: Genesys     Published Date: Jun 06, 2017
Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row
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gartner report, magic quadrant, genesys, contact centers, contact center as a service, cloud contact center solutions, cloud soulutions
    
Genesys

eBook: Engage With Customers in an Ultra-Connected Era

Published By: Genesys     Published Date: Jun 07, 2017
Get this eBook now to learn: - How to engage with your customers in an ultra-connected world - How to make your customer engagement operations easy and efficient - Why it’s time for an all-in-one cloud contact center solution
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genesys, customer experience, customer relationship management, contact center, cloud contact center, customer engagement
    
Genesys

IDC Report: Optimizing the Data Center Network

Published By: Cisco     Published Date: Jul 30, 2015
The four pillars of computing — cloud, mobility, social, and analytics — are driving new levels of network innovation in datacenter networks.
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Cisco

Top 5 Reasons to Deploy Cisco UCS

Published By: Cisco     Published Date: Sep 15, 2015
Technology transitions—such as cloud, mobility, big data, and the Internet of Things—bring together people, processes, data, and things to make resources and connections more valuable to your business. They also challenge the role of IT in the enterprise. For your IT department to stay relevant to your lines of business, it must deliver value faster and invest in innovation. Cisco Unified Computing System™ (Cisco UCS®) integrated infrastructure makes it possible to deliver Fast IT—a new IT model that transforms your data center infrastructure into an environment that is fast, agile, smart, and secure. You can break down the IT barriers that are holding your business back and create solutions that capture the value of new connections and information.
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ucs, unified computing system, infrastructure, enterprise, it barriers, it management, enterprise applications
    
Cisco

Differentiate Your Business With a Cloud Contact Center

Published By: Cisco     Published Date: Feb 12, 2016
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
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Cisco

Differentiate your Business with a Cloud Contact Center

Published By: Cisco     Published Date: Dec 04, 2015
Businesses must become agile and provide differentiated service as customer demands and expectations change.
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cisco, cloud, data center, customer, business, networking
    
Cisco

Why the Hybrid Cloud Makes Sense

Published By: Equinix     Published Date: May 18, 2015
This white paper explores how CIOs and business leaders need to think much more broadly about how their technology fits into a global network of services due to the rise of cloud infrastructure, software as a service, the global data foot­print, and mobile apps.
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hybrid cloud, technology, data center, global network, cloud computing, cloud, cloud infrastructure, mobile apps, software, cloud design challenges, public cloud, private cloud, public cloud vs private cloud, proximity, public cloud limits, benefits of hybrid cloud, network management, mobile computing, mobile data systems, virtualization
    
Equinix

Top 5 Reasons to Deploy Cisco UCS

Published By: Cisco     Published Date: Jun 21, 2016
Technology transitions—such as cloud, mobility, big data, and the Internet of Things—bring together people, processes, data, and things to make resources and connections more valuable to your business. They also challenge the role of IT in the enterprise. For your IT department to stay relevant to your lines of business, it must deliver value faster and invest in innovation. Cisco Unified Computing System (Cisco UCS) integrated infrastructure makes it possible to deliver Fast IT—a new IT model that transforms your data center infrastructure into an environment that is fast, agile, smart, and secure. You can break down the IT barriers that are holding your business back and create solutions that capture the value of new connections and information.
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Cisco

Les 5 raisons principales de déployer l'infrastructure intégrée

Published By: Cisco     Published Date: Jun 21, 2016
En adoptant de nouvelles technologies, telles que le cloud, la mobilité, le Big Data et l'Internet des objets, vous améliorez les interactions entre les personnes, les processus, les données et les objets, et tirez le meilleur parti des connexions réseau et des ressources disponibles. L'IT prend également une nouvelle dimension dans l'entreprise. Pour rester en phase avec les objectifs de l'entreprise, le département IT doit innover et offrir des solutions performantes encore plus rapidement. L'infrastructure intégrée Cisco UCS® (Cisco Unified Computing System™) vous permet de migrer vers le Fast IT, un nouveau modèle IT qui transforme votre infrastructure de data center en un environnement rapide, agile, intelligent et sécurisé. Faites tomber les barrières informatiques qui freinent votre croissance et créez des solutions qui exploitent tout le potentiel des nouvelles connexions et informations.
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Cisco

The Business Value of Cisco UCS Integrated Infrastructure Solutions

Published By: Cisco     Published Date: Jun 21, 2016
Enterprises are leveraging advancements in what IDC calls “3rd Platform” technologies — cloud, Big Data, mobility, and social — to create new business opportunities and gain competitive advantage. These trends are putting more pressure on IT organizations to transform their datacenter operations to better support business initiatives aimed at reducing costs, increasing revenue, and strengthening customer relationships. This has driven increased demand for converged or integrated systems that provide the tools needed to reduce capital costs, improve operational efficiencies and, ultimately, increase agility within the datacenter.
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Cisco

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement, business management, business process management, customer interaction service, customer relationship management, customer satisfaction, customer service, collaboration
    
Pega

Multicloud Storage for Dummies - 2nd HPE Special Edition

Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
"Multicloud Storage for Dummies consists of five short chapters that explore the following: - How the multicloud storage model aligns with modern business and IT initiatives - Common barriers to cloud adoption and how a multicloud storage model addresses them - How to build a multicloud data center - What to look for in multicloud storage services - Real-world multicloud use cases
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Hewlett Packard Enterprise
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