communication service provider

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Analytics: Real-world use of Big Data in Telecommunications

Published By: IBM     Published Date: May 29, 2015
Learn how innovative communications service providers are extracting value from uncertain data through this whitepaper!
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big data, mobility, compute-intensive apps, virtualization, cloud computing, scalable infrastructure, reliability, telecommunications, business intelligence, data mining, data center
    
IBM

Driving Customer Loyalty through Network & Service Quality

Published By: IBM     Published Date: Jul 27, 2015
Read this whitepaper to look at why network service quality matters to customer loyalty and CSP attitudes to improve it
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customer loyalty, network service quality, communications service providers, service quality metrics, operational performance, customer experience management, cem, cem solution, cem architecture
    
IBM

Creating smarter campaigns with the IBM Advanced Analytics platform

Published By: IBM     Published Date: Jul 27, 2015
Communications service providers have much to gain from deploying big data analytics capabilities that enable smarter campaigns.
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ibm advanced analytics platform, big data analytics, communications service providers, analytics software, predictive analytics, analytics visualization, historical analysis
    
IBM

How User Behavior Data Can Help CSPs Prosper in an OTT Era

Published By: IBM     Published Date: Oct 13, 2015
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs).
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ibm, behavior data, csp, frost and sullivan, communications service providers, knowledge management, enterprise applications, telecom, research
    
IBM

Active Management of the Customer Experience with Proactive Customer Care

Published By: IBM     Published Date: Oct 13, 2015
The term “Proactive Customer Care” has been used by many vendors and Communications Service Providers (CSPs) for several years in the telecoms industry. It has generally come to mean “Understand the reason for a customer’s concern, or potential issues, with their service before the customer takes direct action.”
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ibm, active management, customer experience, proactive customer care, csp, communications service providers, telecom, knowledge management, enterprise applications, business technology
    
IBM

Find out how good your organization is at analytics?

Published By: IBM     Published Date: Jan 21, 2016
Take this assessment, designed specifically for communication service providers, to find out how effective your organization is at harnessing the power of big data and analytics to drive excellence across your organization.
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ibm, telecommunications, analytics, marketing, business technology, internet marketing, crm & customer care, telecom, it management, wireless, electronics
    
IBM

Lease vs Purchase: How to Choose

Published By: IBM     Published Date: Sep 27, 2013
In this white paper we will explore the leasing option for technology asset acquisitions and IBM’s particular suitability to this market. We will also use several case studies to provide examples of how this works including the toy company LEGO and the telecommunications services provider, Packet One. By the end of the paper you will be able to see the leasing proposition clearly and understand the advantage of doing business with IBM.
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it solutions, lease, purchase, leasing, purchasing, ibm, leasing partner, it solutions, financial solutions, computing assets, flexibility, it management, business technology
    
IBM

Lease vs Purchase: How to Choose

Published By: IBM     Published Date: Jan 02, 2014
In this white paper we will explore the leasing option for technology asset acquisitions and IBM’s particular suitability to this market. We will also use several case studies to provide examples of how this works including the toy company LEGO and the telecommunications services provider, Packet One. By the end of the paper you will be able to see the leasing proposition clearly and understand the advantage of doing business with IBM.
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ibm, lease versus purchase, technology purchases, it life cycles, lease choice, decrease risk, disposal process, global financing, attractive price, refurbishing and reselling, diverse assortment, life planning, lego, lease master agreement, application integration, best practices, business management
    
IBM

How Riak Helps Telcos Provide Innovative Services

Published By: Basho     Published Date: Apr 13, 2015
Today’s consumers expect instant access to communications services whether they’re in the office, at home, or on the road. With data speeds increasing and international roaming costs decreasing, data usage is rapidly growing. Telecommunications Service Providers (TSPs) are under pressure to deliver more services to more people and approach 100% uptime all while lowering prices to consumers. Traditional relational databases can’t meet the requirements for massive scalability, availability, and fault tolerance that the rapid growth in data usage and rise of big data demands. Read this solution brief to learn how Riak excels at these. Riak is a distributed NoSQL database optimized for big data. Riak meets many of the challenges you may be facing with your own service operations systems.
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riak, basho, telecommunications service provider, license fees, scalability, availability, data usage, big data, service operations system, networking, security, it management, wireless, data management
    
Basho

Restoring Connections

Published By: IBM     Published Date: Jul 31, 2015
Commoditization is a serious threat to the telecommunications industry. Most CSPs offer similar services at rates designed to win what has become a price war. As a result, many face decreasing margins and difficulty sustaining differentiation based on prices or products alone. On top of commoditization, CSPs also face competition from OTT providers and an increasingly knowledgeable and demanding customer base. With access to growing amounts of data from an ever-increasing number of sources and devices, today’s empowered, savvy consumers know what they want and expect to get it.
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ibm, telco, csps, big data, commoditization, customer retention
    
IBM

5 things you need for a successful collaboration initiative, from Logicalis and Cisco

Published By: Logicalis     Published Date: May 05, 2014
As you plan your next communication and collaboration project, here are key requirements to keep in mind. These help ensure that your solution performs beyond expectations while delivering a best-in-class user experience alongside the business value you’re seeking.
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logicalis, cisco, collaboration, communication, collaboration & communication, it services provider, it management, integrated collaboration, collaboration initiative, networking
    
Logicalis

Implementing Unified Communications: 6 Critical Criteria for Selecting the Right Service Provider

Published By: Riverbed     Published Date: Jul 18, 2014
Recent developments and trends such as BYOD, advances in enterprise video technologies, and a proliferation of employee collaboration platforms have prompted more and more organizations to develop comprehensive unified communications (UC) strategies. Compelled by the prospect of reducing communication costs and raising employee productivity, 78% of organizations report they already have a strategic plan and budget in place for at least some components of UC. Download to learn more!
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riverbed, unified communications, communication costs, enterprise video technologies, employee collaboration, remote access, mobile computing, mobile workers, smart phones, wireless communications, collaboration, business technology, mobile device management
    
Riverbed

Vodafone Ireland implements world-class service excellence with HP BSM

Published By: HP     Published Date: Apr 13, 2014
Learn how business service management helped Vodafone Ireland transform from a reactive to a proactive IT Operations function. Read how BSM solutions enabled the Vodafone IT Operations group to align priorities to match the business and drive business value, delivering 300% ROI in one year.
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apm, application performance, arcsight, bsm, business service management, communication service provider, ddma, discovery and dependency mapping, it operations group, it performance suite, it case study, omi, operations manager i, perform it, vodafone ireland, enterprise security, it management, knowledge management
    
HP

CSPs Need To Adopt Digital Services To Fight Credibility Issue

Published By: Pega     Published Date: Mar 25, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs. Dow
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Pega

Superhighway at the Crossroads: The Evolution of Internet Service Provision

Published By: Quocirca     Published Date: Oct 01, 2008
The internet has grown rapidly from a random collection of mainly academic networks and military control and routing protocols into a global, integrated and sophisticated commercial utility. No longer simply an 'Information Superhighway', it has extended to embrace voice telephony, video and mobile communications as part of a converged network. Connection options and services have expanded, with opportunities for internet service providers (ISPs) to add value beyond simply forwarding bit and bytes.
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quocirca, isp, isps, internet service provider, convergence, ip telephony, voip, networking
    
Quocirca

QoS, QoE and Total Customer Experience

Published By: MASERGY     Published Date: Jul 20, 2007
Organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total Customer Experience (TCE). This white paper describes the evolution toward a TCE approach and the benefits and clarity that TCE brings to the marketplace.
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mice, multimedia, internet, communications, entertainment, service level, service level agreement, ip networks, collaboration, tce, quality of service, service provider, network provider, isp, masergy, wide area networks, customer interaction service, customer satisfaction, customer service, customer experience management
    
MASERGY

Identity Enabled Web Services: Standards-based identity for Web 2.0

Published By: Ping Identity     Published Date: May 05, 2009
Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing web Services has been a challenge until recently, as typical Web authentication and authorization techniques employed browser-to-server architectures (not program-to-program). This resulted in user identity ending at the Web Application Server, forcing the Web Services Provider to trust blindly that the Web Services Requester had established identity and trust with the end user.
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pingidentity, sso, standards-based, web 2.0, identity enabled, browser-to-server, soap, saml, security assertion markup language, pki, public key infrastructure, soa, oasis, ws-trust, sso, single sign-on, service oriented architecture, rest, user identity mapping, ldap
    
Ping Identity

The Business Value of Blade Infrastructures

Published By: HP - Intel® Xeon® processors     Published Date: May 06, 2013
This paper examines how seven enterprise and midsize companies spanning the equipment rental, healthcare, retail, research, and telecommunications (service provider) industries were able to reduce their annual IT cost to deliver compute services by 58% by migrating to a blade platform.
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blade, infrastructure, server, virtualization, enterprise, midsize, blade platform
    
HP - Intel® Xeon® processors

The Business Value of Blade Infrastrucutres

Published By: HP and Intel ®     Published Date: May 03, 2013
This paper examines how seven enterprise and midsize companies spanning the equipment rental, healthcare, retail, research, and telecommunications (service provider) industries were able to reduce their annual IT cost to deliver compute services by 58% by migrating to a blade platform.
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blade, infrastructure, server, virtualization, enterprise, midsize, blade platform, network architecture, network management, network performance, network performance management, backup and recovery, blade servers, storage management, storage virtualization
    
HP and Intel ®

Enterprise SIP Trunks & Consolidation

Published By: GENBAND     Published Date: Apr 01, 2014
See how GENBAND offers CIOs of large multi-site enterprises effective ways to reduce telecom spend by leveraging their IP data networks for inter-site, intra-enterprise multimedia communication and consolidation of connectivity to service providers.
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genband, enterprise, telecom, ip data networks, service provider networks, remote access, remote network management, mobile data systems, it spending
    
GENBAND

Security-as-a-Service in the Carrier Cloud: How CSPs Can Capture the SMB Opportunity

Published By: Akamai Technologies     Published Date: Nov 13, 2018
The ongoing adoption of cloud computing by communications service providers (CSPs) continues to fundamentally reshape their business models and technology strategies on several levels. One such area that is garnering significant attention is the impact of the cloud on security services. This is because security services and the vital tools they encompass can be empowered through the adoption of a carrier cloud model. This, in turn, better positions CSPs to meet the demands of their customers, including those in the small to medium-size business (SMB) market segment. The timing of this migration is optimal, since many SMBs now recognize the threats they face and realize that given their limited IT budgets and lack of security expertise, CSPs are well positioned to protect them from cyberattacks. While the opportunity for CSPs is significant, many are hesitant to make a move in this area because they want to ensure they can address SMBs’ needs and maintain control of the service in a car
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Akamai Technologies
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