communications technology

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GLOBAL VIDEO INDEX

Published By: Ooyala     Published Date: Dec 09, 2014
Another critical sign of the times is that the Internetdriven evolution of TV and video is now embraced, rather than spurned, by the TV establishment. HBO, CBS and others are touting new IP-delivered offerings. Charter Communications CEO Tom Rutledge says the number of programmers planning OTT deployments is good for the cable industry, which will have more flexibility in content bundling; and good for the consumer, who will have more choice. And discussing heightened competition for audiences and ad dollars in VARIETY, Josh Sapan, president-CEO of AMC Networks, referred to “an almost unstoppable trend for technology to facilitate consumer discretion and choice.”
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multi-device, mobile video, multi-screen, mobile, tablets, long-form video, networking
    
Ooyala

Transform your business with enterprise video conferencing & web collaboration

Published By: 8x8 Inc.     Published Date: Jun 16, 2017
In today’s highly competitive business environment, top companies will be the ones that have developed innovative ways to create stellar communications experiences that keep the end users engaged—employees and customers alike. Video and Web conferencing have become well-established tools to drive rich internal as well as external communications. However, to make an impact, these collaboration tools must be reliable and intuitive to use. Continuous communication offers hassle-free integrated user experiences that fit today’s mobile work styles. Technology advancements and changing perceptions are opening up innovative opportunities, which offer businesses new avenues to create a competitive edge. Smart companies must catch on or get left behind.
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market shaping trends, consumerization, user-driven it, web conferencing, solution spotlight, 8x8 virtual office meetings, use cases, customer examples
    
8x8 Inc.

Best Next Action Technology for Telecommunications

Published By: FICO EMEA     Published Date: May 31, 2019
The telecommunications market is highly saturated. In most of the developed world, nearly everyone who wants a mobile phone has one. There are opportunities for carriers to increase service usage or upsell customers on higher-value devices or services, but each new account generally comes at a competitor’s expense—so customer retention is crucial. Telecom service providers need to reduce losses, prevent churn and maximise revenue on their offerings. FICO’s Best Next Action™ technology can be an important tool to achieve all of these objectives, either by presenting new offer terms or cross-selling other products and accessories to enhance the customer’s telecommunications experience—the handset upgrade, better financing terms, insurance on the handset or a subscription service for content. o Prevent account churn o Optimise service utilisation o Segment accounts o Tailor the contact method to the account
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telecommunications, advanced analytics, telco, customer retention
    
FICO EMEA

E-Commerce Technology Investment Priorities for the Midsize Enterprise: A Research Study

Published By: Oracle     Published Date: Feb 03, 2012
This online study polled e-business executives at 60 midsize companies ranging from retailers and consumer product manufacturers to telecommunications and technology providers.
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
Oracle

How Unified Communications Can Help Your Business

Published By: Plantronics     Published Date: Sep 27, 2013
Devices can ‘talk amongst themselves’. Technology jargon is often confusing and complicated. And more often than not, the only people that understand the terminology are the people that coined it to begin with. For example, take the term Unified Communications (UC). If you say it a few times and really think about it, you’ll probably get a sense for what it means. But just in case you don’t, let’s break it down and talk about how it can help you.
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unified communications, unified communications solutions, communications, technology, collaboration tools, wireless communications, business technology, telecom
    
Plantronics

How High Bandwith, Low Latency Ethernet Communications is Changing the Practice of Medicine

Published By: Comcast Business     Published Date: Mar 24, 2015
New research findings, new technologies, and the evermore urgent needs for speed and cost-efficiency are converging to drive a revolution in medicine. Supporting this convergence are high-speed secure telecommunications networks, enabling unprecedented teamwork among institutions, researchers, practitioners and patients to create a new paradigm: telemedicine, the exchange of medical information via electronic communications among dispersed facilities and patients to improve patient health. Download this white paper to learn more about telemedicine.
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bandwith, ethernet communications, medicine, telemedicine, telecommunications, healthcare technology, networking, it management
    
Comcast Business

Enabling Better Patient Care Through Mobility: Insights for Healthcare Organizations

Published By: Comcast Business     Published Date: Mar 24, 2015
The digitization of data has empowered both healthcare providers and patients to improve how, when and where healthcare is administered, giving patients greater control over their personal health and well-being. The key to success lies in the ability to get the right information to the right people at the right time. And a crucial enabler of improved communications is the ability to transfer data across like and disparate systems through mobile technology. This was the topic at a recent focus group Comcast Business held at HIMSS14 that included healthcare IT professionals from six leading healthcare providers. The participants shared the following insights on how advancements in data mobility can engage the entire healthcare ecosystem and help improve patient outcomes. Download this white paper to learn more.
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healthcare, patient care, communication, electronic health records, remote diagnostics, mobile technology, networking, security
    
Comcast Business

The Four Roles of the Retail CIO

Published By: Oracle     Published Date: Oct 22, 2015
In his annual list of strategic issues for the CIO, tech blogger and Oracle chief communications officer Bob Evans estimates the CIO fulfills four major roles, each of which directly contributes to the success of the business. Look around at the retail IT leaders you admire most and you will find that they fulfill every role. This eBook takes a closer look at the Business Transformer, Customer Expert and Advocate, Technology Visionary and the Culture Warrior.
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oracle retail, retail cio, retail it leaders, business transformer, customer expert
    
Oracle

Welcome to the Etherverse

Published By: XO Communications     Published Date: Jul 22, 2015
It’s time to think differently about business communications. There really is a better solution to your business technology challenges. Watch now and find out what the Etherverse can do for you.
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XO Communications

How the Right Contact Center Solution Helps Drive Customer Satisfaction

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior. So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
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contact center, crm, telephone interactions, communications
    
8x8 Inc.

Enabling Collaboration in Insurance: The Role of Communications, Content, and Processes

Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important. Author Mark Breading of Strategy Meets Action explains how applying collaboration technologies to specific insurance business problems is enabling insurers to realize the true promise of collaborating for a competitive advantage.
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collaboration, insurance, interactive intelligence, communications, contact center, business process, collaboration technology, it management
    
Interactive Intelligence

Network Security Checklist

Published By: Cisco     Published Date: Jan 28, 2009
Many small and medium-sized businesses do not have adequate network security. Here's how to make sure you do. Now more than ever, you depend on your network for your most important business operations, such as communication, inventory, billing, sales, and trading with partners. Yet up to now, you might have held off on protecting your network, for several reasons.
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cisco, network security, business continuity issues, acceptable use policy, e-mail and communications technology, antivirus policy, password policy, identity policy
    
Cisco

Rebuilding Customer Trust in Retail Banking

Published By: IBM     Published Date: Jun 20, 2013
The message is simple: Trust has been lost and the digital world is here. Successful relationships with customers in the digital world are high-trust relationships. It is time for bankers to rebuild trust at the same time as developing all the communications and analytical advantages of digital technology. There is no other way. The highly digitalised, non-bank competitors are already taking the best parts of banking. Time is short. Is Apple about to join the fray? Is Amazon? Is Facebook?
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customer, trust, banking, retail
    
IBM

How We Work: Communication Trends of Business Professionals

Published By: Plantronics     Published Date: Oct 18, 2013
As communication options and needs increase, clear preferences have emerged regarding the best ways to exchange specific types of information.
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plantronics, global workforces, anywhere-anytime attitude, brainstorming, collaborating, communications tool belt, phone conferences, audio conferences
    
Plantronics

Ensuring the Voice of Business

Published By: Plantronics     Published Date: Oct 18, 2013
Emerging technologies empower, but they can also confuse. Workers in the new mobile landscape struggle to manage communications with mobile phones, landlines, VoIP calls and different voicemail boxes, email, IM, text messages and social networking applications. Unified Communications is the answer. It’s the bridge between all these communication systems helping manage communications with one interface.
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plantronics, office environment, unified communications, emerging technologies empower, manage communications, audio quality, communication channels, acoustic technology
    
Plantronics

Steve’s Guide to Collaboration

Published By: Plantronics     Published Date: Oct 18, 2013
Maximize the effectiveness of collaboration. As teams become ever more dispersed, organisations need to think about more than technology to ensure collaboration is successful. With employees now separated much more by time and distance, a range of communication tools are being used by enterprises to keep everyone connected.
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plantronics, communications experience, smarter working, working off-site, productive virtual collaboration, f2f encounters, reduce attrition, optimal working environment
    
Plantronics

A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP

Published By: RingCentral     Published Date: May 22, 2014
The Cloud; software as service across the Internet, is experiencing mass proliferation for everything from banking to CRM. Communications are part of this migration and offer a compelling solution over the retro, hardware-based systems known as PBX. This paper illustrates comparative anatomies of the old and new models. Major benefits of cloud communications are detailed, including the elimination of costs, removal of complexity for managing the system, alleviating IT resources, and the benefits of one system with a host of features. A deep-dive of the technology supporting the solution is included.
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ringcentral, phone system, business phone, mobile phone, business transition, phone provider, cloud based phone, changing attitudes
    
RingCentral

Security in Fax: Minimizing Breaches and Compliance Risks

Published By: OpenText     Published Date: Aug 19, 2014
Maintaining regulatory compliance is a major business issue facing organizations around the world. The need to secure, track and store information for compliance purposes is critical. For years businesses have relied on fax communications in day-to-day operations. More pressure is now placed on the need to closely manage fax communications and document processes. It’s not surprising that organizations are turning to enterprise fax technology to meet compliance requirements. This white paper addresses the area of fax communications and the steps you can take to help keep your organization compliant.
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opentext, security, fax, document delivery, workflow improvements, automation systems, transactional paper documents, knowledge management
    
OpenText

How Cloud Communications Is Opening Up Possibilities (and Floor Space)

Published By: Mitel     Published Date: Sep 18, 2015
Read the white paper "How Cloud Communications Is Opening Up Possibilities (and Floor Space)" to find out why some IT pros are shopping for game tables to go in empty server rooms while others are untangling wires and watching blinking lights—and which cases make the most sense for each approach.
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cloud communications, server rooms, wireless, cloud technology, networking, security, it management
    
Mitel

The 8 Criteria for Enterprise-Grade Communications as a Service

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
Many companies claim to offer enterprise grade communications solutions. But how is “enterprise grade” measured and what should you look for? This fact-filled white paper outlines 8 ways to determine whether or not your provider is equipped to offer an enterprise-grade communications solution. Download this complimentary white paper: The 8 Criteria for Enterprise-Grade Communications as a Service 8x8 shares full technical details on what to expect from an enterprise-grade service platform that stands above the rest. You’ll learn the 8 criteria to look for including: What to expect when it comes to service level guarantees What geo-routing technology is and why it’s critical for optimizing global call clarity and reliability What you should look for in your communications provider’s network for global operations and superior service Which security and compliance certifications to expect from your provider Specific uptime and reliability metrics to ask your provider for How analytics
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communications, enterprise grade, communications solution, 8x8, geo-routing
    
8x8 Inc.

Solution Brief: Unify communications quickly--HP AppSystem for Microsoft Lync

Published By: HP     Published Date: Dec 04, 2012
By combining communications tools such as instant messaging, presence, telephony, unified messaging, video conferencing, data sharing, and email, the technology known as unified communications (UC) lets your employees communicate and collaborate,
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communications, video conferencing, collaborate, unified messaging, decisions, benefit, unify, networking
    
HP

Secrets to Corporate Communications Success

Published By: IBM     Published Date: Oct 01, 2013
Engaging Your Employees & Improving Adoption and Retention of Key Business Messages Today's Corporate Communications leaders are tasked with making their employees smarter about your company's business, elevating their engagement and knowledge around your brand in ways that are impactful, memorable and enables retention of the key messages. Yet in a recent CMO Study conducted by IBM Institute For Business Value, only 20% of CMO's believe that the corporate character and brand are fully understood by the organizations employees. Join us for a 60-minute webinar to discover how how other companies are successfully creating advocates out of their employees and help them to better understand their corporation's key messages through the use of new and exciting technologies.
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corporate communications, social business, employee learning, employee retention, human resource management, cmo, workforce management, smarter workforce
    
IBM

Proven VPN WAN—Technology Design Guide

Published By: Cisco Systems     Published Date: Dec 23, 2013
Does your WAN provide sufficient performance and reliability for your remote-site users? In this guide, discover how to design a full-service network with secure, encrypted communications using Cisco Dynamic Multipoint VPN technology. Download Design Guide
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vpn, wan, cisco, cisco validated designs, cvds, remote-site user performance, full-service network, encrypted communications
    
Cisco Systems

The modern workforce, part I: supporting the platforms for productivity

Published By: Adobe     Published Date: Apr 13, 2015
This Gigaom Research report aims to help technology decision-makers better understand: - What the modern workforce thinks it needs to succeed in this rapidly changing world of mobile-first communications and new work-collaboration technologies - How IT is supporting those needs and overall corporate objectives - If there are gaps between worker expectations and IT requirements, and how technology buyers can address them Download this Gigaom Research white paper to learn more.
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adobe, modern workforce, platform support, platform productivity, it support, work-collaboration technologies, business intelligence, collaboration
    
Adobe

Improve Communication With Users and Stakeholders

Published By: ReadyTalk     Published Date: Jul 07, 2016
Let’s face it, employees in Information Technology have a tough job. You’re the technical experts, responsible for hardware and software as well as business processes and sometimes project management. You’re also charged with being experts in communications, sales, marketing, psychology, counseling, and more just to get your company to adopt new ways of doing things or new technology. This is especially true when trying to deliver everything on time and on budget.
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best practices, business optimization, business management, productivity, information technology, communication, business intelligence
    
ReadyTalk
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