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The Incredible Journey The Transformative Power Of A Holistic Customer Journey Strategy

Published By: IBM Marketing Cloud     Published Date: Sep 26, 2016
Download this commissioned study by Forrester Consulting on behalf of IBM, and learn how you can understand what your customers want and need, and serve them best in that context.
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customer experience, customer, customer engagement, customer relationship, customer service, customer interaction service, customer relationship management, customer satisfaction
    
IBM Marketing Cloud

A Great Use Of The Cloud

Published By: Teradata     Published Date: May 02, 2017
A Great Use of the Cloud: Recent trends in information management see companies shifting their focus to, or entertaining a notion for the first time of a cloud-based solution. In the past, the only clear choice for most organizations has been on-premises data—oftentimes using an appliance-based platform. However, the costs of scale are gnawing away at the notion that this remains the best approach for all or some of a company’s analytical needs. This paper, written by McKnight Consulting analysts William McKnight and Jake Dolezal, describes two organizations with mature enterprise data warehouse capabilities, that have pivoted components of their architecture to accommodate the cloud.
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data projects, data volume, business data, cloud security, data storage, data management, cloud privacy, encryption, security integration
    
Teradata

The Total Economic Impact of IBM Information Integration and Governance Solutions-Forrester Report

Published By: IBM     Published Date: Feb 22, 2016
IBM commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) enterprises may realize by leveraging IBM InfoSphere Information Integration and Governance (IIG) solutions.
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ibm, data, information integration, governance, roi, infosphere, enterprise applications, data management, business technology
    
IBM

The Total Economic Impact of IBM Information Integration and Governance Solutions

Published By: IBM     Published Date: Apr 18, 2016
IBM commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) enterprises may realize by leveraging IBM InfoSphere Information Integration and Governance (IIG) solutions.
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ibm, total economic impact, tei study, roi, return on investment, big data data optim, ibm infosphere, data management
    
IBM

The Total Economic Impact of IBM Information Integration and Governance Solutions

Published By: IBM     Published Date: Jul 06, 2016
IBM commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) enterprises may realize by leveraging IBM InfoSphere Information Integration and Governance (IIG) solutions.
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ibm, total economic impact, tei study, roi, return on investment, big data data optim, ibm infosphere, data management, data center
    
IBM

TEI Whitepaper: Migrating From Open Source Application Servers To IBM WAS Liberty

Published By: IBM     Published Date: Aug 08, 2016
Open Source application developer platforms aren't "free." Download the Total Economic Impact Of Migration From Open Source Application Servers to IBM WAS Liberty, a Forrester Consulting Total Economic Impact Study commissioned by IBM to learn how WAS Liberty can deliver 122% ROI, reduced infrastructure costs by $350K and improved developer productivity by 12% over open source alternatives.
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ibm, middleware, application infrastructure, open source application servers, ibm was liberty, cloud, enterprise applications, cloud computing, business technology
    
IBM

The Total Economic Impact of IBM Information Integration and Governance Solutions

Published By: IBM     Published Date: Oct 13, 2016
IBM commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) enterprises may realize by leveraging IBM InfoSphere Information Integration and Governance (IIG) solutions.
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ibm, total economic impact, tei study, roi, return on investment, big data, data governance, governance, ibm infosphere, data management, business technology, data center
    
IBM

The Total Economic Impact of IBM Information Integration and Governance Solutions-Forrester Report

Published By: IBM     Published Date: Oct 13, 2016
IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by leveraging IBM InfoSphere Information Integration and Governance (IIG) solutions.
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ibm, forrester, data, analytics, big data, ibm information integration, governance, data management, business technology, data center
    
IBM

TEI Whitepaper: Migrating From Open Source Application Servers To IBM WAS Liberty

Published By: IBM     Published Date: Nov 17, 2016
Open Source application developer platforms aren't "free." Download the Total Economic Impact Of Migration From Open Source Application Servers to IBM WAS Liberty, a Forrester Consulting Total Economic Impact Study commissioned by IBM to learn how WAS Liberty can deliver 122% ROI, reduced infrastructure costs by $350K and improved developer productivity by 12% over open source alternatives.
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ibm, middleware, application infrastructure, open source application servers, ibm was liberty, cloud, enterprise applications, business technology
    
IBM

The Total Economic Impact of Sage X3

Published By: Sage People     Published Date: Nov 02, 2017
Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester’s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges. For more information, visit forrester.com/consulting.
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workflow software, performance indecator, monitor and analyse performance, enterprise resource planning, financial management services, business transformation, competitive/swot analysis, small business accounting, audits, account reconciliation, accounting automation, accounting audits, financial systems, contract lifecycle management, business intelligence, business analytics
    
Sage People

Case Study: Improved Customer Communications Processes Case Study

Published By: PitneyBowes     Published Date: Sep 21, 2010
Mailstream Consulting can help drive revenue growth and reduce costs by improving net response and generating process improvements that help eliminate waste.
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pitneybowes, net response, pitney bowes management services, postage, mailing services, postal
    
PitneyBowes

Find Out If You Might Benefit From A Managed Service Provider--Read More

Published By: Monument Consulting     Published Date: Feb 15, 2013
How companies spending less than 100 Million a year on contingent labor can achieve greater efficiency, compliance and cost savings. Read on to learn more
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managed service provider, mid sized companies, monument consulting, profits, efficiency, business technology
    
Monument Consulting

The Total Economic Impact™ of HP 3PAR StoreServ 7450 All-Flash Storage

Published By: HP     Published Date: Feb 02, 2015
HP commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying 3PAR StoreServ 7450 All-flash Storage. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the 3PAR StoreServ 7450 All-flash Storage (7450) on their organizations. Read this whitepaper to learn more.
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HP

ROI & Benefits of using Polycom voice solutions with Office 365 Cloud PBX

Published By: Polycom     Published Date: Mar 12, 2018
Learn how one organization with Polycom voice devices and Microsoft Office 365 realized a 109% risk-adjusted ROI and benefits of $1.6M over three years. By deploying Polycom voice solutions for Microsoft Office 365, an engineering firm was able to realize: $1.6M in total risk-adjusted benefits $1M in incremental revenue with more billable hours $537k in improved productivity $74k in phone purchase and installation cost savings $14k in employee relocation cost savings Learn more about the business benefits and cost savings attributed to Polycom voice solutions for Microsoft Office 365. The Total Economic Impact Of Polycom Solutions For Microsoft Office 365, a commissioned September 2016 study conducted by Forrester Consulting on behalf of Polycom and Microsoft.
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economic, impact, polycom, solutions, microsoft, optimization, organization
    
Polycom

The Total Economic Impact™ of HP 3PAR StoreServ 7450 All-Flash Storage

Published By: HP     Published Date: Feb 11, 2015
HP commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying 3PAR StoreServ 7450 All-flash Storage. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the 3PAR StoreServ 7450 All-flash Storage (7450) on their organizations. Read this whitepaper to learn more.
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HP

Advancing Practices In Real-Time Marketing

Published By: MediaMath     Published Date: Feb 27, 2015
“Advancing Practices in Real-Time Marketing,” a July 2014 commissioned study conducted by Forrester Consulting on behalf of MediaMath, examines how marketers across different verticals are taking demonstrable, concrete actions to enable real-time, one-to-one marketing.
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real-time marketing, one-to-one marketing, marketing solutions, advanced marketing
    
MediaMath

Service Design Insights for Future-Thinking Cloud and Hosting Providers

Published By: NetApp     Published Date: Jun 01, 2017
The implications of getting your next generation data center strategy wrong can be fatal for a cloud and hosting business. The Fueled by NetApp Consulting team has seen a trend with service providers testing the waters with many different go-to-market strategies due to these high stakes.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp

Becoming a Digital Enterprise

Published By: Hitachi Consulting EMEA     Published Date: Jun 18, 2015
This whitepaper explores why it is important for companies to adopt a new way of thinking about how technology can create an extension or re-invention of the organisation’s strategy, mission, processes and behaviors.
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digitisation, techess models, it architecture, customer engagement, putting digital at the heart, digital technology, democratisation of digital technology, create your digital enterprise, storage virtualization, mobile computing, business intelligence, customer relationship management, customer satisfaction, workforce management, application integration, database security, productivity, business technology, virtualization, cloud computing
    
Hitachi Consulting EMEA

The Total Economic Impact™ of ServiceNow

Published By: ServiceNow     Published Date: Apr 12, 2017
Read The Total Economic Impact™ of ServiceNow, an April 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow, to understand the benefits, costs, and risks associated with the following ServiceNow solutions: IT Service Management, IT Operations Management, and Performance Analytics. The study, commissioned by ServiceNow, covers key findings in these three categories: Modernizing IT Service Management Eliminating Service Outages Optimizing Performance with Real?time Analytics Forrester interviewed seven current ServiceNow customers with years of experience using the solutions identified above. The purpose of the study is to provide potential customers with a framework to evaluate the real world customer experience and economic impact of the Now platform on their organizations.
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operations management, performance analytics, it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity, infrastructure
    
ServiceNow

How Commerce Leaders Use SaaS To Drive Business Success

Published By: Oracle     Published Date: Jun 01, 2016
** White Paper Published By: Forrester Consulting ** This commissioned study conducted by Forrester Consulting on behalf of Oracle reports key findings from a survey of 250 eCommerce decision makers on the shift in the marketplace from on-premises commerce infrastructures to modern SaaS solutions. Read this report to learn: - Top considerations when choosing an eCommerce SaaS platform - The factors most critical to a successful SaaS implementation - Benchmarks on eCommerce processes - Which practices distinguish high performers from all others"
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Oracle

The Importance of Cyber Resilience and Incident Response for Financial Institutions

Published By: BAE Systems     Published Date: Jan 06, 2016
For most financial institutions, it’s no longer a question of ‘if’ but ‘when’ they’ll be attacked.. If you’re like most financial institutions, you have controls that identify breaches, but need proper procedures that’ll enable you to recover from such an event. In this presentation at the CUNA Technology Council Conference, Tom Neclerio, BAE Systems’ VP of Cyber Consulting Services, discusses the current threats across the financial marketplace and explores strategies for implementing a successful incident response program as outlined in the FFIEC’s cyber resilience guidance.
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bae systems, applied intelligence, cyber security, cyber resilience, incident response, financial institution, data breach, cyber attack, ffiec, compliance, regulations, security challenges, regulatory compliance, cyber professional services, risk assessment, vulnerability, penetration testing, crimeware, phishing, critical infrastructure
    
BAE Systems

Drop A Pin at the Intersection of Digital Experience and Security

Published By: Akamai Technologies     Published Date: Apr 25, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: Customer trust is at an all-time low and it’s hurting growth Executives are aware that customer trust is becoming critical to success Companies struggle to balance security with digital experience Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
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digital, experience, security, executives, customer
    
Akamai Technologies

Forrester Report: Artificial Intelligence with the Human Touch

Published By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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forrester, artificial intelligence, consulting, customer experience
    
Genesys

Forrester TAP: Meet Changing Business Needs With Modern ECM Platforms

Published By: IBM     Published Date: Jan 19, 2017
Forrester Consulting study that explores the hypothesis that modern businesses require enterprise content management (ECM) platforms that can offer faster deployment capabilities and operational flexibility in order to meet their shifting business objectives.
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ibm, analytics, forrester, ecm, ecm platforms, enterprise content management, enterprise applications, business technology
    
IBM
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