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2018 Professional Services Benchmark Report

Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional services organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 service and project-oriented organizations to chart their course to service excellence.
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professional, services, benchmark, report, productivity, organizations, pso
    
WorkBook from Deltek

Win, Manage, and Deliver More with Professional Services Automation

Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
The key to delivering profitable projects right from the start is being able to quote them accurately. Bidding on, and deploying scarce resources to a project that could not be delivered profitably is a recipe for failure. Through PSA solutions, top performing consulting firms can more accurately estimate job costs to determine profitability. Using analytics and lessons from past projects, this will enable smarter decisions on which projects should be bid on so that the project portfolio can be fully optimized. Further, this information can be refreshed mid-project so that changes can be made in an agile manner, and projects that are going off the rails can be steered back towards profitability.
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management, delivery, professional, services, automation, project, management
    
WorkBook from Deltek

Deltek delivers robust financial and project management to international consulting & engineering

Published By: WorkBook from Deltek     Published Date: May 04, 2018
Pöyry is an international consulting and engineering company that delivers smart solutions across power generation, transmission & distribution, forestry, chemicals & bio-refining, mining & metals, transportation and water. Pöyry’s net sales in 2016 were €530 million. The company’s shares are quoted on Nasdaq Helsinki (POY1V). Pöyry has approximately 5,500 experts in 130 offices across 40 countries delivering 10,000 projects each year. As a global firm, Pöyry wanted a single, integrated ERP solution that could provide transparency and realtime visibility into finance and projects, while streamlining operations and enhancing collaboration. After evaluating a number of solutions, the organization selected Deltek. Since implementing Deltek, Pöyry has experienced numerous benefits including increased visibility and better collaboration across the entire business.
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deltek, delivery, financial, project, management, international, consulting, engineering
    
WorkBook from Deltek

Research firm leverages Deltek for greater control and efficiency

Published By: WorkBook from Deltek     Published Date: May 04, 2018
RTI Health Solutions (RTI-HS), a business unit of RTI International, provides biopharmaceutical companies research and consulting services. RTI-HS realized that managing data in multiple systems that were not designed to meet its specific project-based needs was slowing down processes and impacting project deliverables. Company leadership wanted one integrated system that would give greater control over data, speed up the proposal process and provide access to real-time project information. RTI-HS turned to Deltek, a project-based ERP tool specifically designed for professional services firms, for a user-friendly solution that could be customized to match its business processes and make it easier to manage its business in one place.
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research, deltek, control, efficiency
    
WorkBook from Deltek

C3/Consulting: The Value of Project-Based ERP and PSA

Published By: WorkBook from Deltek     Published Date: May 04, 2018
Katherine McElroy, EVP at C3/Consulting shares her views on scaling internal processes to accommodate fast growth, robust reporting with KPIs for self-analysis, and the value of a project-based solution to improve firm efficiency and visibility.
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consulting, erp, project, psa, accommodate, kpi, efficiency
    
WorkBook from Deltek

Connectivity and Colocation Support Fast Growth—and Peace of Mind

Published By: Spectrum Enterprise     Published Date: Jun 05, 2017
FRONTEO provides end-to-end project management, litigation consulting and eDiscovery solutions for a global base of law firms and corporations. To meet customers’ time-critical information needs, Chief Operating Officer David Wilner, requires connectivity and data center solutions that can handle hundreds of terabytes of data—reliably and at top speeds. That’s why, by 2013, Wilner could no longer tolerate the reliability issues he was having with the company’s previous network provider. In search of a better partner, Wilner’s team chose Spectrum Enterprise. Unlike other providers who, Wilner felt, take little accountability for network reliability, he appreciated that— same as FRONTEO itself—Spectrum Enterprise offered a true end-to-end solution.
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Spectrum Enterprise

Attracting Diverse Talent

Published By: Entelo     Published Date: Sep 06, 2017
While there are many approaches to attracting diverse candidates, sourcing and pipeline management is one of the most critical. As organizations attempt to increase their sourcing efficiency by narrowing their focus on high-yield sources, they may inadvertently impact their ability to attract or find diverse candidates. Stacia Sherman Garr, VP and Talent Management Research Leader at Bersin by Deloitte, Deloitte Consulting LLP, will share five critical sourcing practices organizations can use to attempt to address this situation, expand their talent pools, and enhance their capability to identify diverse talent. We'll also share Schneider Electric's story of how they've used better sourcing and pipeline management to meaningfully impact their diversity hiring numbers. In this webinar, you'll learn: The role of diversity sourcing in creating an inclusive organization The importance of considering sourcing efficiency and its impact on diversity recruiting Five practices to help impr
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Entelo

Recruiter-Hiring Manager Alignment

Published By: Entelo     Published Date: Sep 06, 2017
Fostering a positive relationship with a hiring manager is a journey that involves both patience and an honest assessment of the current state of the relationship. Bersin by Deloitte research found the most influential predictor of TA performance outcomes is a strong relationship between the recruiter and the hiring manager. In fact, this relationship is four times more influential than other TA performance drivers.¹ Many TA leaders also believe their recruiters are perceived with high regard by hiring managers and company leadership. However, a study by ERE Media found that recruiters and hiring managers have different views of recruiter performance—with recruiters giving themselves an average performance grade of B and hiring managers giving recruiters an average grade of C-plus.² Robin Erickson, PhD, Vice President of Talent Acquisition, Engagement, and Retention Research at Bersin by Deloitte, Deloitte Consulting LLP, will share five steps that TA leaders and recruiters can tak
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Entelo

Discover the Total Economic Impact™ of Epicor ERP

Published By: Epicor Software Corp     Published Date: Nov 07, 2017
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace. Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found: • Faster access to data and improved real-time visibility enabled better decision-making • Improved multi-company operational efficiency • Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy • Increased versatility with the Epicor ERP cloud offering • Access to deep expertise in manufacturing best practices Read the study to find out how else Epicor ERP has helped manufacturers.
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manufacturing information systems, erp software, epicor erp, digital transformation, total economic impact
    
Epicor Software Corp

Aviva Asia Streamlines System Migration, Reduces Costs with Red Hat

Published By: Red Hat     Published Date: Nov 08, 2017
With help from Red Hat Consulting, Aviva Asia Pte. Ltd. created and launched a new application based on Red Hat JBoss Middleware within a tight six-month time frame. With this new solution, Aviva has reduced costs by replacing proprietary licensing fees with Red Hat’s flexible, cost-effective subscription pricing model. In addition, hosting the new application locally on-premise has improved response times for end users, helping Aviva bring new services to market faster..
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system migration, proprietary imaging, bond management workflow system, enterprise solutions, open source technology
    
Red Hat

The Total Economic Impact™ Of ServiceNow Security Operations

Published By: Ahead     Published Date: Jan 10, 2019
A January 2018 commissioned study conducted by Forrester Consulting on behalf of ServiceNow How a Representative Organization Resolved Security Incidents 45% Faster This Forrester Study provides a framework and customer example to help readers evaluate the potential financial benefits of investing in ServiceNow Security Operations. To understand and illustrate the benefits, costs, and risks associated with ServiceNow, Forrester interviewed three current Security Operations customers to create a representative organization. This organization: Improved vulnerability response times by 25% Prioritized vulnerabilities 60% faster Achieved 230% ROI Download this study to evaluate the Total Economic Impact of using ServiceNow Security Operations to deliver fast and efficient security response.
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Ahead

Take Your Cornerstone LMS To The Limit

Published By: Bluewater Learning     Published Date: Apr 09, 2018
As great as Cornerstone OnDemand is, anyone could use a little help solving more of their learning and talent management challenges. With the right partner, you can achieve greater business results with Cornerstone almost immediately.
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bluewater, bluewater assurance, cornerstone ondemand support, cornerstone ondemand administration, cornerstone ondemand assurance, cornerstone ondemand reporting, cornerstone ondemand ux workflows, cornerstone ondemand content, cornerstone ondemand data, cornerstone ondemand technology, cornerstone ondemand process, cornerstone ondemand
    
Bluewater Learning

Bluewater Reporting: Analytics Consulting

Published By: Bluewater Learning     Published Date: Nov 02, 2018
Would you like to make better-informed decisions about where to invest your time & resources? Are you interested in gaining more insight into what is working, what isn't, & why? There is a movement towards advanced & predictive analytics in the Learning & Talent Management space. But what does that really mean? Bluewater's team of consultants & developers can help you define what analytics means for your company.
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Bluewater Learning

Healthcare company moves its infrastructure to the loud

Published By: dinCloud     Published Date: Jun 19, 2018
Under the leadership of Stephen Arndt, consulting CIO, Medicalodges – a Kansas-based post-acute healthcare company – was looking to transition away from maintaining its own hardware on premises and needed a partner to help its small IT team maintain and monitor its data center infrastructure. As a healthcare services provider, Medicalodges is subject to HIPAA regulation. In order to maintain compliance, the company required a solution with inherent business continuity and redundancy.
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healthcare, company, infrastructure, data, center
    
dinCloud

Futureproofing Consultancies: New Tools Deliver Better Engagement Visibility

Published By: Deltek     Published Date: Jul 10, 2019
Adopting a PSA solution can help position small to mid-sized consulting firms for future growth by modernizing and futureproofing their underlying business processes in every area of operations and management. Read this white paper by IDG to learn why having purpose-built technology can drive engagement, improve resource and business visibility, and put your growing firm on a path to success.
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Deltek

Five Ways to Exceed Client Expectations for Your Consulting Firm

Published By: Deltek     Published Date: Jul 10, 2019
Having real-time access to engagement information via a cloud-based, integrated, information infrastructure is critical in delivering high-value, on time engagements that always delight clients. So why do so many consulting firms fail in this area, that they constantly advise clients on? Enjoy a complimentary copy of ProjectManagement.com’s new white paper on how an effective information infrastructure will ensure client excellence. Author Andy Jordan, consulting firm owner and industry expert, reveals the 5 ways to exceed client expectations and how consulting firms can leverage technology to achieve client excellence. Download the white paper today!
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Deltek

Forrester Report: Email Security Threats: Not Just from the Outside

Published By: Mimecast     Published Date: Apr 18, 2017
"Email-borne insider threats both accidental and malicious are a real and ongoing problem for organizations. A recent commissioned study conducted by Forrester Consulting reveals many firms have experienced some form of insider security incident in the past 24 months. Download this report to get the findings. Discover Forrester’s perspective on internal threats and how organizations are responding and how they should be responding."
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forrester, insider security, cyber security, internal threats, email fraud
    
Mimecast

Agility, Efficiency, Flexibility: Mid-Market Businesses Take Advantage of Flash Storage

Published By: IBM APAC     Published Date: Mar 19, 2018
We know that flash storage can provide significant benefits and deliver needed agility for large businesses, but what about medium-sized businesses (MMB = 500 to 999 employees)? IBM asked Forrester Consulting to look into adoption and use of flash storage technologies by mid-market organizations. A snapshot survey of 106 IT professionals found the following: › MMBs are actively adopting flash storage › Flash is exceeding expectations regarding cloud management, flexibility and security › A majority of respondents expect to continue their investments, with almost half aspiring to an all-flash storage environment. To learn more download this report.
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IBM APAC

The Total Economic Impact™ Of Dynatrace

Published By: Dynatrace     Published Date: May 21, 2019
Dynatrace™ is a full stack solution that covers application performance management, digital experience management, infrastructure monitoring and AIOps. Dynatrace commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dynatrace™. This study provides readers with a framework to evaluate the potential financial impact of Dynatrace™ on their organizations and how it can affect business operations and users of all types when moving from prior-generation application performance management (APM) toolsets.
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Dynatrace

Part 1: Growth Imperatives Focus The Business On Point-Of-Service Workers

Published By: Lexmark     Published Date: May 28, 2014
A Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.
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point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management, business technology
    
Lexmark

Part 2: Growth Imperatives Focus The Business On Point-Of-Service Workers

Published By: Lexmark     Published Date: May 28, 2014
Part 2 of a Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.
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point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management, business technology
    
Lexmark

Data Quality: A Survival Guide to Marketing.

Published By: SAP Inc.     Published Date: Jul 28, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services, platform, sap, service-oriented architecture, xl 3.0, data management, developer, source, data integration, business intelligence, legacy, crm, customer relationship management
    
SAP Inc.

Acrobat X: A Strategic Choice for Enterprise-Wide Productivity

Published By: Adobe     Published Date: Jun 02, 2011
A study of knowledge worker collaboration workflows.
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adobe acrobat x, crimson consulting group, productivity, collaboration workflow, document security, collaboration, document management
    
Adobe

Forrester Total Economic Impact™ Study: Okta Identity Management Service

Published By: Okta     Published Date: Jan 30, 2013
Okta commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Okta On-Demand Identity and Access Management service. Download to learn more.
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forrester totam economic impact, okta, identity management service, study, okta identity management, security, knowledge management, enterprise applications, data management, business technology, data center
    
Okta

Successfully Consolidating Branch-Office Infrastructure

Published By: Riverbed     Published Date: Apr 27, 2012
The enormity of a consolidation effort in a global organization can be daunting, but the rewards are compelling. To get a step in the right direction, download this informative report from Forrester Consulting to find out how organizations are successfully consolidating their environments using advanced WAN optimization solutions along with an updated vocabulary and adjusted business approaches to drive greater business value from IT infrastructure.
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riverbed, wan optimization, infrastructure, virtual server, technology, application integration, application performance management, business technology, virtualization
    
Riverbed
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