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A Practical Guide for Evaluating the Value of VCE Converged Infrastructure for Data Center

Published By: Dell EMC     Published Date: Feb 23, 2017
This study provides IT decision-makers with insight on various types of clouds and how they are used today along with a practical framework to evaluate converged infrastructure versus do-it-yourself approaches.  Based on interviews with organizations that implemented VCE solutions, Forrester Consulting quantified how VCE converged infrastructure drove significant increases in IT efficiency and productivity, as well as decreases in the cost associated with infrastructure, security, and compliance. The study describes a process for setting improvement goals and measuring success for infrastructure modernization. This process is supported by an intuitive template.
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Dell EMC

The Total Economic ImpactTM Of IBM UrbanCode

Published By: IBM     Published Date: Apr 06, 2016
"Achieving Application Delivery Velocity with a 482% ROI IBM commissioned Forrester Consulting to conduct their Total Economic Impact™ (TEI) study that examines and quantifies potential return on investment (ROI) for IBM UrbanCode Deploy within an enterprise DevOps environment. The study determined that a composite organization, based on the customers interviewed, experienced an ROI of 482%! Read the Forrester Consulting study and learn learn how these enterprise organizations achieved: 97% reduction in the cost of releases Reduction in the risk of failed deployments 75% faster deployment times Download Study – See how IBM UrbanCode brings deployment velocity while reducing release costs"
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ibm, ibm urbancode, forrester consulting, total economic impact, deployment, software development, enterprise applications
    
IBM

Case Study: Cloud Reporting for SOX Controls Management yields 238% ROI

Published By: IBM     Published Date: Jul 14, 2016
Workiva commissioned Forrester Consulting to conduct a Total Economic ImpactTM study and examine the potential return on investment (ROI) enterprises may realize by deploying Wdesk for Controls Management. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Wdesk on their organizations and how it can be leveraged to optimize the processes necessary to deliver Sarbanes-Oxley (SOX) compliance. This in-depth financial summary finds a 238% three-year, risk-adjusted ROI for a large auto parts retailer. Key outcomes include reduced the effort required to formulate and update processes and controls for SOX compliance resulting in a three-year benefit of $190,568, and simplified audit efforts with improved audit trails in financial controls, delivering three-year present value benefits of $128,965.
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cloud reporting, business management, economic impact, forrester, consulting, mobile computing, best practices, business analytics, business technology, data center
    
IBM

Next-Generation IPS in the Era of Targeted Attacks (Forrester TAP report)

Published By: IBM     Published Date: Jul 15, 2016
In this study commissioned by IBM, Forrester Consulting evaluates the changing security threats enterprises face today, as well as the evaluation and adoption trends regarding IPS as a result.
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forrester, ibm, security, consulting, access security, best practices, technology, business intelligence, business management, business technology
    
IBM

Forrester Report: Artificial Intelligence with the Human Touch

Published By: Genesys     Published Date: Jul 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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Genesys

How Composable Infrastructure can fuel breakthrough business innovation and performance

Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
"To remain competitive, organizations need to innovate their practices. But what are the infrastructure, best practices and technologies that lead to successful hybrid IT? Forrester Consulting evaluated IT decision makers leading their organizations through digital transformation to explore the technologies used, challenges experienced, and benefits gained from their hybrid IT models. See how other IT leaders are gaining speed and agility while reducing friction through composability and continuous delivery. "
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Hewlett Packard Enterprise

Quality Management in the Contact Center

Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.

Five Key Business Insights for Mobile Security In a BYOD World

Published By: Lookout     Published Date: Mar 28, 2017
In today’s Bring Your Own Device (BYOD) world more than a few IT managers have lost sleep over the thought of an employee device, loaded with sensitive company data, falling into the wrong hands. Lookout commissioned Forrester Consulting to conduct a national survey of IT managers in the Fall of 2013 that uncovered substantial security concerns related to mobile devices, especially around malware and data loss. Ultimately, the survey revealed that IT managers do not believe existing security solutions can adequately address the mobile security challenges faced by businesses today.
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insights, mobile, security, byod, lookout
    
Lookout

To Be Brilliant in the Moment, Think Beyond Buy Versus Build

Published By: OnBase by Hyland     Published Date: May 16, 2017
To make informed decisions and serve customers, your employees need the right tools and access to key information, in the right context. But, when business-critical information is scattered across multiple off-the-shelf and custom-coded applications, your workers are less efficient and your customers’ experiences suffer. When it comes to your enterprise application strategy, are you thinking beyond build-versus-buy? Download this Forrester Consulting thought leadership paper to learn how Low-code rapid application development platforms offer a faster, easier alternative that empowers your IT organization, your employees and your customers.
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forrester consulting, hyland, application development platforms, rapid app development platform, it sprawl, it solutions
    
OnBase by Hyland

The Total Economic Impact™ Of Cylance

Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
Forrester Consulting was commissioned to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Cylance's advanced threat protection solution, CylancePROTECT®, and its deployment and configuration services, ThreatZero™. The study aims to provide readers with a framework to evaluate the potential financial impact of CylancePROTECT and ThreatZero on their organizations, which will improve customer success with advanced cybersecurity and antivirus protection solutions. To better understand the benefits, costs, and risks associated with an investment in Cylance, Forrester interviewed the Chief Information Security Officer for a Large State County Government, who has used the solutions for over a year. Cylance provides a new-generation, predictive, cybersecurity, and malware prevention solution that leverages artificial intelligence to prevent malware from executing on endpoints in real time. This is usually implemented with ThreatZero, which is a continuous professional service program rendered by Cylance for users of CylancePROTECT. ThreatZero guides through the planning, implementation, integration, and ongoing optimization of the solution. This often includes end user education, training, and support to totally eliminate endpoint threats and incidents. With CylancePROTECT and ThreatZero, the organization was able to reduce security breaches to almost zero, catching malware before it ever gained access to public records. Relative to their previous endpoint protection, this significantly reduced costs from remediation/reimaging and incidence response. Additionally, IT and security employees’ productivity were boosted. Read more in the full TEI report.
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economic, cylance, roi, enterprises
    
BlackBerry Cylance

TEI Study Sage Enterprise Management - Manufacturing

Published By: Sage People     Published Date: Mar 07, 2018
Sage provides an enterprise-level business management solution for manufacturing operations that assists customers with the entire process: from financial management to supply chain management and production management. Sage commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectivelyexamine the potential return on investment (ROI) enterprises may realize by deploying its Enterprise Management solution as part of Sage Business Cloud. The purpose of this study is to provide readers and prospects with a framework to evaluate the potential financial impact of the Enterprise Management solutions on their manufacturing organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester conducted in-depth interviews with four Enterprise Management manufacturing customers, each with at least three years of experience using Enterprise Management. For this TEI study, Forrester has created a composite Organization to
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Sage People

TEI Study Sage Enterprise Management - Services

Published By: Sage People     Published Date: Mar 07, 2018
Sage provides an enterprise-level business management solution for services operations; these solutions assist Sage customers with core financial and supply chain management functionality. Sage commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectively examine the potential return on investment (ROI) that services organizations may realize by deploying its Enterprise Management solution as part of Sage Business Cloud. The purpose of this study is to provide readers and prospects with a framework to evaluate the potential financial impact of the Enterprise Management solutions on their services organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester conducted in-depth interviews with six Enterprise Management for Services organizations customers, each with at least two to three years of experience using Enterprise Management. For this TEI study, Forrester has created a composite Organization to
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Sage People

TEI Study Sage Enterprise Management - Distribution

Published By: Sage People     Published Date: Mar 07, 2018
Sage provides an enterprise-level business management solution for services operations; these solutions assist Sage customers with core financial and supply chain management functionality. Sage commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectively examine the potential return on investment (ROI) that services organizations may realize by deploying its Enterprise Management solution as part of Sage Business Cloud. The purpose of this study is to provide readers and prospects with a framework to evaluate the potential financial impact of the Enterprise Management solutions on their services organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester conducted in-depth interviews with six Enterprise Management for Services organizations customers, each with at least two to three years of experience using Enterprise Management. For this TEI study, Forrester has created a composite Organization to
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Sage People

The Total Economic Impact of An API Management Solution with IBM API Connect

Published By: Group M_IBM Q418     Published Date: Oct 26, 2018
What are the benefits and costs of implementing an API Management solution? Forrester Consulting analyzed the Total Economic Impact (TEI) of IBM API Connect, developing a composite organization based on surveys of 32 IBM customers. Some of the key questions answered by this paper are: • What are the costs associated with IBM API Connect, and what returns can I expect for my business? • What are the benefits, both financial and business, that I can expect from API Connect? • What's the financial impact of API Connect on developing new opportunities for businesses, developers, and customers? Read on to learn about the financial benefits of choosing API Connect as your API management solution.
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Group M_IBM Q418

TEI of ServiceNow Customer Service Management

Published By: Service Now     Published Date: Jan 26, 2018
ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying ServiceNow Customer Service Management throughout their customer support organization. This study provides a framework for evaluating the potential financial impact of investing in ServiceNow. Download this whitepaper to learn more about how Epicor has transformed with ServiceNow Customer Service Management.
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Service Now

Content & Curriculum Blueprint Package

Published By: Bluewater Learning     Published Date: Apr 30, 2018
Many Learning and Talent leaders express frustrations surrounding the magnitude of aspects to consider when it comes to content & curricula management. We can help. Our experts help organizations define what they need, what they want, and how to get there. Bluewater Content & Curriculum BLUEprint Packages offer start-to-finish consulting and recommendations that will give you the confidence to make the changes your program needs.
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Bluewater Learning

Analytics Consulting

Published By: Bluewater Learning     Published Date: Apr 30, 2018
There is a movement towards advanced and predictive analytics in the Learning and Talent Management space. But what does that really mean? Bluewater’s team of consultants and developers can help you define what analytics means for your company,
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Bluewater Learning

Infographic: Employee Performance Management Needs a Promotion

Published By: Workday Italy     Published Date: Sep 19, 2018
Get key takeaways for large enterprises from this February 2018 Workday-commissioned study conducted by Forrester Consulting. Learn what’s driving the need for a more frequent performance review cycle and how technology can help.
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Workday Italy

Accelerate Network Transformation To Win Business: A Spotlight On India

Published By: Intel     Published Date: May 21, 2019
"A Forrester Consulting Thought Leadership Spotlight Commissioned By Intel"
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Intel

Accelerate Network Transformation To Win Business: A Spotlight On Japan

Published By: Intel     Published Date: May 22, 2019
Please note that this piece of content is in local language. A Forrester Consulting Thought Leadership Spotlight Commissioned By Intel.
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Intel
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