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2016: The Year in Crisis - Rising Risks and More to Come

Published By: FTI Consulting     Published Date: Mar 03, 2017
2016: The year in crisis provides The Economist Intelligence Unit’s assessment of sources of corporate risk in the year 2016, its evolution over the next three years, and a perspective on the role of the board of directors in managing crises.
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fti, fti consulting, crisis management, corporate risk, cyber attacks, political disruption, corporate crisis, business continuity
    
FTI Consulting

Forrester Report: Artificial Intelligence with the Human Touch

Published By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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forrester, artificial intelligence, consulting, customer experience
    
Genesys

Forrester Report: Artificial Intelligence with the Human Touch

Published By: Genesys     Published Date: Jun 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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artificial intelligence, customer service, agent productivity, recommendations
    
Genesys

Forrester Report: Artificial Intelligence with the Human Touch

Published By: Genesys     Published Date: Jul 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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Genesys

Making AI Routine, Repeatable and Reliable

Published By: Gigaom     Published Date: Oct 02, 2019
While interest in Machine Learning/Artificial Intelligence/ (ML/AI) has never been higher, the number of companies deploying it is only a subset, and successful implementations a smaller proportion still. The problem isn’t the technology; that part is working great. But the mere presence and provision of tools, algorithms, and frameworks aren’t enough. What’s missing is the attitude, appreciation, and approach necessary to drive adoption and working solutions. To learn more, join us for this free 1-hour webinar from GigaOm Research. The webinar features GigaOm analyst Andrew Brust and panelists Jen Stirrup, Lillian Pierson, and special guest from Cloudera Fast Forward Labs, Alice Albrecht. Our panel members are seasoned veterans in the database and analytics consulting world, each with a track record of successful implementations. They’ll explain how to go beyond the fascination phase of new technology towards the battened down methodologies necessary to build bulletproof solutions th
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Gigaom

Implementing A Multi-tiered Cloud Strategy

Published By: Glasshouse Technologies     Published Date: Oct 31, 2012
Implementing a multi-tiered cloud strategy offers flexibility for protection required for workloads and cost-savings of inexpensive cloud services. Learn how to execute a unified, infrastructure to enable organizations to make the best of cloud.
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glasshouse, cloud computing, data center, disaster recovery, infrastructure operations, it consulting, business technology, virtualization
    
Glasshouse Technologies

The Management Consulting Conundrum

Published By: Globality     Published Date: Apr 05, 2018
Cost pressures and demand for specialised, technical expertise are causing companies to re-evaluate their consulting partnerships and consider new kinds of advisers.
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globality, consulting, expertise, return on investment, it advice, management advice, outsourced management, it spending
    
Globality

SMARTER, VALUE-DRIVEN PARTNERSHIPS: Rethinking professional services in an age of disruption

Published By: Globality     Published Date: Apr 05, 2018
This report shows how a growing demand for digital skills and specialist capabilities is creating opportunities for multinationals to shake up their portfolio of incumbent service providers and consider smaller, niche suppliers and new tech-savvy firms.
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globality, consulting, multinational, outsourcing, best practices, it spending, return on investment, human resources services
    
Globality

Rethink Enterprise Endpoint Security In The Cloud Computing Era

Published By: Google     Published Date: Aug 23, 2018
"From APIs to employee-owned smartphones, there are more access points to corporate data than ever before. Have businesses updated their security strategies to reflect this explosion of new targets for potential breaches? In June 2017, Google commissioned Forrester Consulting to examine how security experts think about endpoint security and learn how the cloud is helping businesses address new vulnerabilities. Download the Forrester report and find out more."
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Google

Open, Container-Based Development Will Power Tomorrow's Business-Critical Apps

Published By: Google     Published Date: Oct 26, 2018
In this Forrester Consulting report commissioned by Google, it explores cloud development approaches, preferences, challenges, and benefits among development and IT leaders at global enterprises. Among the key findings, it was clear that cloud is on its way to becoming synonymous with modern and innovative when it comes to applications. It also shows that application developers seek more agile tools with containers and functions that enable greater flexibility. Read the report to find out more.
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Google

Forrester TEI Report Service-The Total Economic Impact™ Of SAP Service Cloud

Published By: Google - SAP     Published Date: Jun 20, 2019
In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences -whether good or bad. With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey. In a 2017 Total Economic Impact study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud: ? 363% ROI ? Increased service and field representative efficiency by 40% ? Raised income from upsell by 19% ? Reduced call center operational costs by 42% Want more details? Download the Forrester study commissioned by SAP. The Total Economic Impact of SAP Hybris Cloud for Customer (now part of SAP Service Clou
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Google - SAP

Cloud Spectator Ranks Google Compute Engine #1 in Price-Performance

Published By: Google Cloud     Published Date: Aug 17, 2017
Cloud Spectator, an independent benchmarking and consulting agency, has released a new comparative benchmarking study that ranks Google Cloud #1 for price-performance and block storage performance against AWS, Microsoft Azure and IBM SoftLayer.
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Google Cloud

Results-Based Management: The Key to Unlocking Talent, Increasing Productivity

Published By: GoToMeeting     Published Date: Apr 05, 2011
This Telework Research Network white paper examines how results-based management addresses the values and demands of today's workforce and provides companies with a multitude of cost-saving, people-retaining benefits.
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results-based management, rowe, engaged consulting, trn
    
GoToMeeting

Results-Based Management: The Key to Unlocking Talent, Increasing Productivity

Published By: GoToMeeting     Published Date: Apr 04, 2011
This Telework Research Network white paper examines how results-based management addresses the values and demands of today's workforce and provides companies with a multitude of cost-saving, people-retaining benefits.
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citrix gotomeeting, results-based management, rowe, engaged consulting, trn, mobile workers, video conferencing, workforce management
    
GoToMeeting

Results-Based Management: The Key to Unlocking Talent and Increasing Productivity

Published By: GoToMyPC     Published Date: Apr 05, 2011
This Telework Research Network white paper examines how results-based management addresses the values and demands of today's workforce and provides companies with a multitude of cost-saving, people-retaining benefits.
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results-based management, rowe, engaged consulting, trn, mobile workers
    
GoToMyPC

Digital Experience Changes Everything

Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Marketing and technology partners must collaborate as never before in order to delight and engage customers “in the moment.” Previously stove-piped functions are starting to work together to take a holistic approach to create great digital experiences at enterprise scale, but organizations see the need for more work to create relevant, integrated digital customer experiences in real time. IBM commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly, and seamlessly. The study found that while the mandate to collaborate has been heard, there is still work to be done to move to the next level and put in place technology, processes, and culture to create digital customer experience in real time.
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digital experience, ibm digital, digital experience software
    
Group M_IBM Q1'18

The Toral Economic Impact of the IBM Automation Platform for Digital Business

Published By: Group M_IBM Q119     Published Date: Mar 05, 2019
IBM commissioned Forrester Consulting to examine the potential ROI enterprises may realize by implementing the IBM Automation Platform for Digital Business. The purpose of this Total Economic Impact (TEI) study is to provide readers with a framework to evaluate the potential financial impact of the IBM Automation Platform for Digital Business on their organizations.
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Group M_IBM Q119

Resilient Forrester TEI Report

Published By: Group M_IBM Q2'19     Published Date: Apr 08, 2019
IBM provides a security incident response (IR) solution called Resilient that helps its customers address security incidents quickly in an automated and orchestrated manner. IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Resilient. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the Resilient platform on their organizations.
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Group M_IBM Q2'19

Data Privacy Is The New Strategic Priority

Published By: Group M_IBM Q3'19     Published Date: Aug 20, 2019
This commissioned study conducted by Forrester Consulting evaluates the state of enterprises’ data privacy compliance in a shifting regulatory landscape. The survey of 218 global enterprise decision makers with responsibility over privacy or data protection analyzed how they are evolving to meet the heightened data protection and privacy expectations of legislators and consumers, along with the benefits they can expect from a holistic data privacy approach.
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Group M_IBM Q3'19

Is Your Company In Peril If Critical Data Is Breached?

Published By: Group M_IBM Q3'19     Published Date: Aug 26, 2019
Delegating data security to IT teams does not absolve the responsibility business leaders have to protect data. Forrester Consulting surveyed 150 IT, security, and risk decision makers and examined their approach to protecting their company’s critical data and information and communicating data risk to senior business executives. Read this report to gain a better understanding of: ? Who is most accountable to external parties following a data breach ? The importance for business executives to have visibility into data security metrics ? How to overcome challenges to equip business executives with data security information ? When executive level security tools can improve business executives ability to proactively manage data risk
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Group M_IBM Q3'19

Is Your Company In Peril If Critical Data Is Breached?

Published By: Group M_IBM Q3'19     Published Date: Aug 26, 2019
Delegating data security to IT teams does not absolve the responsibility business leaders have to protect data. Forrester Consulting surveyed 150 IT, security, and risk decision makers and examined their approach to protecting their company’s critical data and information and communicating data risk to senior business executives. Read this report to gain a better understanding of: ? Who is most accountable to external parties following a data breach ? The importance for business executives to have visibility into data security metrics ? How to overcome challenges to equip business executives with data security information ? When executive level security tools can improve business executives ability to proactively manage data risk
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Group M_IBM Q3'19

The Total Economic Impact of An API Management Solution with IBM API Connect

Published By: Group M_IBM Q418     Published Date: Oct 26, 2018
What are the benefits and costs of implementing an API Management solution? Forrester Consulting analyzed the Total Economic Impact (TEI) of IBM API Connect, developing a composite organization based on surveys of 32 IBM customers. Some of the key questions answered by this paper are: • What are the costs associated with IBM API Connect, and what returns can I expect for my business? • What are the benefits, both financial and business, that I can expect from API Connect? • What's the financial impact of API Connect on developing new opportunities for businesses, developers, and customers? Read on to learn about the financial benefits of choosing API Connect as your API management solution.
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Group M_IBM Q418

Turning Data Into Business: ROI of Product Data for Multichannel Commerce

Published By: Heiler     Published Date: Feb 22, 2012
This International Study brought to you by Heiler Software AG and the Stuttgart Media University takes a deeper look into how to achieve measurable results in terms of margins, revenue, costs and product launches.
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heiler, software, mdm of product data, 360-degree, pim/product information management, multichannel commerce, print-catalog, e-catalog
    
Heiler

PIM 360° - An Overview

Published By: Heiler     Published Date: Feb 22, 2012
Today, many companies do not have a consistent and transparent process established in their Product Information Supply Chain. In this white paper you will find out just what exactly PIM 360° means and how it relates to your business.
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heiler, software, mdm of product data, 360-degree, pim/product information management, multichannel commerce, print-catalog, e-catalog
    
Heiler

PIM 360° for eCommerce & Multichannel Commerce

Published By: Heiler     Published Date: Feb 22, 2012
Multiple channel distribution is becoming increasingly important, irrespective of whether the businesses in question are B2C or B2B-focused. The key drivers are the long tail, multi-site and changes in category management. Find out more now!
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heiler, software, mdm of product data, 360-degree, pim/product information management, multichannel commerce, print-catalog, e-catalog
    
Heiler
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