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Executive Guide to Evaluating Requirements Quality: Microcast Executive Summary

Published By: IAG Consulting     Published Date: Jul 27, 2010
Requirements quality is tangible. This hard-hitting 10 minute video microcast presents the concrete rules that will allow you to quickly assess a requirements document and determine if it will likely lead to an effective implementation.
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iag, project management, project management, maturity, consulting, model, collaboration
    
IAG Consulting

Hosted Contact Center Solutions - Setting the Record Straight

Published By: Interactive Intelligence     Published Date: Jul 21, 2010
DMG Consulting LLC identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study for hosted contact center services.
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interactive intelligence, contact center solution, customer satisfaction, communications as a service, caas, sip, hosting, tco, ip networks, call center management, call center software, customer interaction service, customer relationship management, customer service, total cost of ownership
    
Interactive Intelligence

Private Cloud Means Business: Costs Down and Agility Up

Published By: EMC UK     Published Date: May 06, 2010
Find out how private clouds deliver unprecedented flexibility and economies of scale by leveraging the speed of virtualization and preparing you to federate applications across internal or external IT resources. EMC Consulting can help you to quickly seize these benefits by deploying a private cloud strategy.
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emc consulting, private cloud, virtualization, cloud computing, virtualized data center, public cloud, storage virtualization, server virtualization, data center design and management
    
EMC UK

The Private Cloud Report

Published By: EMC UK     Published Date: May 06, 2010
Make your IT environment Virtually Perfect.
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emc consulting, private cloud, cloud computing, virtualization, cloud data center, clustering, storage virtualization, server virtualization, data center design and management
    
EMC UK

Application Modernization: Three High Payback Strategies - A Clarity Consulting White Paper

Published By: ASG Software Solutions     Published Date: Apr 20, 2010
Application modernization is a powerful method for extending the life and improving the business value of a company's critical application assets. It provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support.
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application modernization, forrester consulting, apo, asg, application portfolio optimization, application integration, application performance management, business activity monitoring, business intelligence, business management, business process automation
    
ASG Software Solutions

Application Modernization: Three High Payback Strategies by Clarity Consulting

Published By: ASG Software Solutions     Published Date: Apr 20, 2010
This paper can help you achieve successful legacy modernization projects. It presents practical steps for starting application modernization projects and describes the benefits of three high payback strategies. It also reviews the criteria for evaluating a variety of modernization tools.
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asg, application modernization, clarity consulting, apo, application performance optimization, business intelligence, application integration, application performance management, business integration, business management, business process automation, business process management, system management software
    
ASG Software Solutions

Hitting the Mark The Impact of Requirements Maturity on Project Outcome

Published By: IAG Consulting     Published Date: Apr 16, 2010
Nearly three out of every four companies have low requirements maturity and achieve the business objectives of their projects only 54% of the time. Low requirements maturity undermines every major measure of development efficiency and simply leads to poor project results.
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iag, project management, project management, maturity, consulting, collaboration
    
IAG Consulting

Customers 2015: What Will They Expect 5 Years From Now? (7 Steps to Make Sure You're Ready Today)

Published By: Mcorp Consulting     Published Date: Feb 17, 2010
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting

Reduce Software License Expenses

Published By: IBM     Published Date: Feb 03, 2010
Project Liberate: Consulting Engagement to help customers understand alternatives when negotiating a Microsoft Enterprise Agreement.
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ibm ep, empowering people, software license expense, consulting engagement, microsoft enterprise agreement, cost reduction, tco, spend management, client access licenses, project liberate, negotiating strategies, system management software, total cost of ownership, software outsourcing
    
IBM

The Business Value of Business Intelligence

Published By: SAP     Published Date: Jan 21, 2010
The goal of this article will be to contribute to the emerging dialog on the subject of business value by extrapolating from BI lessons learned and from DecisionPath Consultings experience working with Fortune 1000 customers and Government agencies.
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sap, business intelligence, data warehousing, enterprise application, erp, scm, crm, manufacturing, process engineering, readiness assessment, roi analysis, business value delivery, enterprise software
    
SAP

Show Me the Money! How Life in the ITIL Fast Lane Can Deliver Success

Published By: Numara Software     Published Date: Dec 09, 2009
In this white paper, authored by Numara Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
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numara, itil, pink elephant, automation, consulting, slas, sla, project management, service management
    
Numara Software

Removing Barriers To Better Server Virtualization Efficiency

Published By: vWire     Published Date: Dec 02, 2009
A commissioned study conducted by Forrester Consulting on behalf of Tripwire. This study included inquiry into the current role of virtualization in the overall environment and barriers to further deployment, as well as how performance is measured for both the environment and those managing virtualized servers.
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vwire, tripwire, server virtualization, productivity, roi, consolidate, server management, storage area networks, storage virtualization, return on investment
    
vWire

Executives in a Career Transition- A Resource to Finding a Business Franchise

Published By: MatchPoint     Published Date: Oct 20, 2009
Executives use MatchPoint because they want to transition from the workforce into business ownership. MatchPoint Network offers it's complimentary services of providing expert guidance through the process of finding the right franchise business for you. Owning their own business allows executives to make their own choices and stay in control of their own future.
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matchpoint, business franchise, roi, investment, franchise, small business, consulting
    
MatchPoint

Economic Impact of a BlackBerry Solution in North American Enterprises

Published By: BlackBerry     Published Date: Sep 30, 2009
In September 2008 Research In Motion (RIM) commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises can realize by deploying mobility solutions using BlackBerry smartphones and BlackBerry Enterprise Server software. Forrester defines a BlackBerry enterprise solution as consisting of both BlackBerry smartphones and the BlackBerry Enterprise Server which together deliver a range of benefits to the organization.
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blackberry, mobile applications, cio, rim, roi, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing, mobile computing, mobile data systems, pda, smart phones
    
BlackBerry

The Medical Practice of the Future: Competitively positioning your products and services.

Published By: Medical Group Management Association (MGMA)     Published Date: Sep 23, 2009
In this highly informative piece, authors Cynthia L. Dunn, RN, FACMPE and Rosemarie Nelson, MS, healthcare industry leading experts and principal consultants for the MGMA Health Care Consulting Group (www.mgma.com/consulting) have composed an in-depth look at the medical practice of the future that will allow you to learn about the following.
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mgma, connexion, medical, ehr, physician recruiting, medicare, private, ids, pfizer, medfusion, pmic, health, mgis, medical protective, sage software, ehr, lean, medical practices, medicine, moonlighting solutions
    
Medical Group Management Association (MGMA)

Project Liberate Whitepaper: An IBM complimentary Consulting Engagement

Published By: IBM     Published Date: Aug 10, 2009
This whitepaper captures the lessons learned from various Project Liberate engagements worldwide and presents best practices from these case studies as well as advice on negotiating strategies. The information is based on publicly available data sources (which are subject to change as offerings change), customer feedback, and IBM’s own experience in dealing with these offerings. Learn more today!
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ibm, wibm, consulting engagement, customer experience, microsoft enterprise agreement, microsoft enterprise agreements, cal, core client access license, sms, moss, configuration management, mui, product deployment, epp, employee purchase program, epp, hup, enterprise applications, customer relationship management, customer satisfaction
    
IBM

Data Quality: A Survival Guide to Marketing.

Published By: SAP Inc.     Published Date: Jul 28, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services, platform, sap, service-oriented architecture, xl 3.0, data management, developer, source, data integration, business intelligence, legacy, crm, customer relationship management
    
SAP Inc.

Data Quality: A Survival Guide to Marketing

Published By: SAP     Published Date: Jun 23, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
Tags : 
single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services, platform, sap, service-oriented architecture, xl 3.0, data management, developer, source, data integration, business intelligence, legacy, crm, customer relationship management
    
SAP

5 Steps to Improve Customer Experience: Touchpoints and Your Relationship Lifecycle

Published By: Mcorp Consulting     Published Date: May 12, 2009
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
Tags : 
mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting

Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar

Published By: Citrix Online     Published Date: Mar 25, 2009
Providing exceptional service to more than 1,000 clients and wooing thousands of prospects was a costly endeavor for Business Fitness, a consulting firm specializing in business efficiency. The company desperately needed a cost-effective tool to help it educate, nurture and convert leads to happy customers without racking up frequent flyer miles.
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gotowebinar, gotomeeting, go to meeting, gtm, gtw, citrix, sales tools, marketing tools, marketing, sales, business fitness
    
Citrix Online

The Total Economic Impact Of Progress Actional Management For Interconnected Applications

Published By: Progress Software BTA Telecommunications     Published Date: Feb 25, 2009
Based on the Forrester Total Economic Impact (TEI) methodology, frameworks and interviews, Forrester Consulting, in this commissioned study for Progress, measured the total economic impact and potential ROI that using Progress Actional delivered in monitoring and managing the CRM system of a leading media and entertainment services provider.
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progress software, telecommunications, tei, crm, telcos, telecom, business transaction, vanson, transaction failure, business activity monitoring, customer relationship management, return on investment, total cost of ownership, service oriented architecture
    
Progress Software BTA Telecommunications

Micro Cast: Great Requirements are Free

Published By: IAG Consulting     Published Date: Feb 13, 2009
Great Requirements are Free is a new idea in webcasts: It recognizes that everyone from executive to analysts are busy and can’t always free up the time to view a forty-five minutes to one hour session during the day. Micro casts are short, hard-hitting, and informative sound-bites on critical issues. We guarantee it will be a productive 10 minutes in your day.
Tags : 
iag consulting, keith ellis, cost savings, requirements, micro cast, knowledge management, change management, workforce management, collaboration
    
IAG Consulting

F5 Networks BIG-IP Local Traffic Manager with WebAccelerator for MS Office SharePoint Server 2007

Published By: F5 Networks Inc     Published Date: Jan 22, 2009
This paper is intended for people who will be proposing solutions, providing installation services or consulting, and who may be assisting in deploying Office SharePoint Server 2007 solutions accessed over a Wide Area Network (WAN). It will also be of interest to IT professionals who may be deploying and/or managing such Office SharePoint Server 2007 solutions.
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webaccelerator, wan technology solution, networking, it management, wide area networks
    
F5 Networks Inc

Analyst Brief: Forrester Consulting: The Total Economic Impact of eStara Click to Call

Published By: Art Technology Group, Inc     Published Date: Jan 22, 2009
Forrester examined multiple Click to Call deployments in order to quantify ROI, determine conversion rates and understand the impact on customer experience across channels.  Read the analyst perspective and see how eStara Click to Call can change your business.
Tags : 
estara, click to call, financial services, retail industries, roi, voip
    
Art Technology Group, Inc
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