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Cisco StackWise architecture on Catalyst 9200 Series Switches

Published By: Cisco     Published Date: Sep 27, 2019
The new Cisco Catalyst 9000 switching family is the next generation in the legendary family of enterprise LAN access, aggregation, and core switches. Read on to find out more about t Catalyst 9200 Series Switches.
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Cisco

Forrester – Gauge Your Cloud Maturity

Published By: VMware     Published Date: Sep 12, 2019
cloud is no longer an option — it’s inevitable. But cloud strategies differ extensively, based on the context of your organization and investments. drivers such as industry, risk tolerance, and preparation dictate the pace, scope, and technologies you need. However, every cloud strategy should share key activities. This report guides infrastructure and operations (i&O) pros through forrester’s cloud maturity assessment so they can gauge where their firms are on their journeys and discover which core competencies they need to strengthen or develop to enable their pragmatic cloud reality. This is an update of a previously published report; forrester reviews and revises it periodically for continued relevance and accuracy.
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VMware

Core Administration Processing System Decision Guide

Published By: Conduent     Published Date: Jul 23, 2019
In this eBook, we’ve distilled the key information into a “decision guide” to help you head in the right direction with your technology planning. The guide walks you through the five main options for your technology and overviews the benefits and challenges related to each — so you can weigh the pros and cons and make the best technology choices for your organization. Complete the form at right to get your copy today.
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Conduent

How Away Delivers Streamlined and Personalized Customer Service

Published By: Kustomer     Published Date: Aug 27, 2019
One of Away’s core values is being “customer-obsessed”. But Away’s customer service agents had to constantly switch between systems to get the information they needed. Learn how Kustomer enabled them to deliver best-in-class customer experience, in real time.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support insights”, “customer service personalization”, “customer support personalization”, “customer experience personalization”
    
Kustomer

Scaling Travel, Expense and Invoice Management for Growth

Published By: SAP Concur     Published Date: Sep 25, 2019
"Whether companies are expanding to sell into new markets or working with overseas suppliers, today’s CEOs are focused on driving profitable growth. But growth makes everything complex. Complexity manifests in many forms such as new industry and country regulations, ever-evolving tax requirements, and language differences. Finance and IT leaders play critical role in helping CEOs overcome barriers and grow the business. In this new SAP Concur ebook Scaling Travel, Expense, and Invoice Management Growth, we discuss how CFO and CIO collaboration can help deploy intelligent, scalable systems to manage core financial functions and drive business growth as an Intelligent Enterprise. Download the ebook to learn more."
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SAP Concur

Partners in Intelligent Growth: How your Finance and Technology leaders can take the lead in growing

Published By: SAP Concur     Published Date: Sep 25, 2019
"Finance and IT leaders play critical role in helping CEOs overcome barriers and grow the business. In this new SAP Concur ebook Scaling Travel, Expense, and Invoice Management Growth, we discuss how CFO and CIO collaboration can help deploy intelligent, scalable systems to manage core financial functions and drive business growth as an Intelligent Enterprise. Download the ebook to learn more."
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SAP Concur

The Path to Continuous Testing

Published By: Tricentis     Published Date: Aug 19, 2019
Let’s face it. Businesses don’t want—or need—perfect software. They want to deliver new, businessdifferentiating software as soon as possible. To enable this, we (Development and Testing teams) need fast feedback on whether the latest innovations will work as expected or crash and burn in production. We also need to know if these changes somehow broke the core functionality that the customer base—and thus the business—depends upon. This is where Continuous Testing comes in. Continuous Testing is the process of executing automated tests as part of the software delivery pipeline in order to obtain feedback on the business risks associated with a software release candidate as rapidly as possible.
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Tricentis

Customer Care_Forrester Wave - Conversational Computing

Published By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
In Forrester's evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai — in the category and evaluated them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.
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Group M_IBM Q4'19

Ovum Decision Matrix

Published By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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Group M_IBM Q4'19

Retail Solutions: Drive sales and build your brand with Rackspace + Google

Published By: Rackspace - Google Cloud     Published Date: Jul 26, 2019
As the first managed services partner for Google Cloud Platform, Rackspace can help you accelerate innovation and cost savings within your retail organisation. With over 2.5 million hours of experience managing over 8000+ ecommerce websites, let us look after the intensive day-to-day operations of the cloud, so that you can focus on achieving your core business objectives. This paper explores: • Customer Voices: a look at three customers experiences working and thriving with GCP cloud • Shopping trends and forecasts for 2019 • What’s on offer with Rackspace and our Fanatical Experience™
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Rackspace - Google Cloud

Why Data Center Modernization is Critical to Business Success

Published By: Dell EMC     Published Date: Aug 01, 2019
Pursuing agility to truly impact business transformation requires embracing date center modernization as a core competency. Crucial to this is having the most up-to-date IT instructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology. Download this whitepaper from Dell and Intel® to learn more.
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Dell EMC

How Technology Helps Cities Become Sustainable and Inclusive

Published By: Amazon Web Services APAC     Published Date: Sep 19, 2019
This paper examines how cities are using cloud technology to address public challenges, using the framework of the global coalition, Smart Cities Council. This framework promotes three core values for smart cities: livability, providing clean, healthy living conditions without pollution and congestion; workability, providing an enabling infrastructure (energy, transportation, internet connectivity) and high-quality jobs; and sustainability, doing so at no cost to future generations, as the Council puts it. This paper proposes a fourth core value, inclusivity: provisioning services to all city residents regardless of their background.
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Amazon Web Services APAC

Top 10 global bank drives 5X faster IT project delivery with an application network

Published By: MuleSoft     Published Date: Jun 27, 2019
Banks of all sizes, from multinational firms to regional credit unions, face unparalleled pressure to digitally transform in the face of evolving customer expectations. Learn how a top 10 bank partnered with MuleSoft to address these pressures by developing an application network to rapidly modernize legacy systems, digitally transform mortgage lending, and accelerate Salesforce implementation. Read this whitepaper to learn: How banks can leverage APIs to accelerate integration between core banking systems, legacy applications, and modern SaaS endpoints. The step-by-step approach a top 10 bank took to build a Center for Enablement (C4E) and transform their SDLC to accelerate application development. How the bank created unified customer experiences across different product lines, from mortgages to wealth management, across in-person, and digital engagement channels.
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MuleSoft

The Business Value of Adobe Experience Manager Assets

Published By: Adobe     Published Date: Sep 23, 2019
IDC surveyed users of Adobe Experience Manager Sites and found substantial ROI WHY SHOULD THE TARGET AUDIENCE CARE? A modern digital experience management platform is essential for any organization hoping to make digital experience delivery a core competency. SUPPORTING CONCEPTS: According to IDC's analysis, AEM Sites enables organizations to realize on average annual business value of $3.92 million per organization over three years and a 348% three-year ROI by: — Making the creation and delivery of digital experiences more consistent and streamlined and accelerating time to market for new experiences — Empowering - and increasing the productivity of - employees responsible for digital experiences — Improving the digital customer experiences organizations deliver, thereby increasing engagement levels and generating additional business
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Adobe

Choosing the Right CMDB

Published By: ASG Software Solutions     Published Date: Aug 20, 2008
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, business activity monitoring, business process management, system management software, application integration, business intelligence, configuration management, web service management, content management system
    
ASG Software Solutions

Aberdeen Study: Next Generation Web Content Management

Published By: Sitecore     Published Date: Nov 04, 2009
This report highlights the strategic value of a next generation web content management system integrated with lead scoring, email marketing, customer relationship management, and web analytics. The report links the technology and practices of Best-in-Class organizations to engage customers, provide personalized experiences and manage the lead lifecycle.
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sitecore, aberdeen, lifecycle management, web content management, analytics, crm, emarketing, email marketing, lead generation
    
Sitecore

Choosing the Best Web CMS

Published By: Sitecore     Published Date: Jan 06, 2009
This guide offers insight into the WCM technology choices available today, discusses some of the requirements both IT and business users should consider when selecting a WCM solution, and includes advice for ensuring a successful evaluation process.
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sitecore, aberdeen, lifecycle management, web content management, analytics, crm, emarketing, email marketing, cms, lead generation
    
Sitecore

When the Customer Experience Counts

Published By: Sitecore     Published Date: Jul 08, 2009
This whitepaper discusses the need to target outcomes and focus on building a complete, 360-degree view of your customers -- who they are, where they came from, what they do, and how you can best meet their needs.
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sitecore, customer experience, lifecycle management, web content management, analytics, crm, emarketing, email marketing, cms, lead generation
    
Sitecore

2009 Gartner Magic Quadrant for Web Content Management

Published By: Sitecore     Published Date: Aug 05, 2009
Organizations see Web content management as a pivotal solution component in driving new business value. Use this Magic Quadrant to understand the fresh vitality in the WCM market and how Gartner rates the leading vendors and their packaged products.
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gartner, magic quadrant, web content management, wcm, marketscope
    
Sitecore

From Bro to Zeek: Making Sense of Network Traffic for Security

Published By: Gigaom     Published Date: Oct 22, 2019
Nearly all cyberattacks must cross the network, but security analysts often struggle to make quick sense of traffic at scale for hunting and incident response, trapped between data-starved logs (e.g. Netflow) and too much data (full packets) to analyze in time. What if instead there was a “Goldilocks’ for network data? This free 1-hour webinar from GigaOm Research brings together experts in network traffic analysis, featuring GigaOm analyst Simon Gibson and a special guest from Corelight, Steve Smoot. They’ll discuss the evolution of network analysis and explain how open-source Zeek (formerly Bro) came to be the network traffic analysis tool of choice for security analysts to make fast sense of their traffic. We’ll dive into Zeek’s creation at Livermore Labs and discusses some of the challenges that come with using it in large, fast network environments and explain how Corelight enables organizations to quickly take advantage of the power of Zeek at scale. In this 1-hour webinar, you
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Gigaom

How Pokémon Secures Data for Hundreds of Millions of Users with Sumo Logic

Published By: AWS     Published Date: Oct 09, 2019
Pokémon experienced massive growth in the number of downloads for their most popular gaming app. Ensuring customer data was managed, secured, and private was a top priority for their Information Security team. Join us to learn how Pokémon leveraged Sumo Logic on AWS to implement a security analytics solution to scale with their rapid growth. Pokémon will also discuss how they strengthened their overall security posture, gained a unified view of operations, and delivered on their core values of trust and child safety.
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AWS

Achieving Rapid AIX Data Recovery for Credit Union Core Processing Applications

Published By: Vision Solutions     Published Date: Feb 18, 2008
Continuous member service is an important deliverable for credit unions, and. the continued growth in assets and members means that the impact of downtime is affecting a larger base and is therefore potentially much more costly. Learn how new data protection and recovery technologies are making a huge impact on downtime for credit unions that depend on AIX-hosted applications.
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vision, high availability, ibm, aix, cdp, core union, as/400, data protection, database security
    
Vision Solutions

Free Trial: Replay 4 for Instant Backup of HR Email and Content from Windows application servers

Published By: AppAssure Software     Published Date: Jul 14, 2010
All those employees who access email, financial systems, human resources, and other core corporate applications; Replay for Exchange continuously protects and monitors the health of your Exchange data stores and allows administrators to quickly search, recover, and analyze mailbox content. With Replay for Exchange you can restore individual email messages, folders, or mailboxes to a live Exchange server or directly to a PST, thereby solving some of your most costly and time consuming challenges. Take advantage of these Free Trial Offer!!
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appassure, sql, hyper-v, windows, vmware, replay, windows server, application server, disaster recovery
    
AppAssure Software

Renewing the ERP Core: Innovation and the Case for SAP S/4HANA

Published By: SAP     Published Date: Feb 03, 2017
Companies across the globe are all facing the same economic headwinds: business change in the form of competitive threats and new opportunities is coming at an unprecedented pace. The watchword for meeting these challenges is innovation – both in terms of business processes as well as the underlying technology that enables those processes. The sum of the experiences discussed in this report showcase how SAP S/4HANA, running on-premise or in the cloud, can form the basis for a broad-based business transformation that does not require a big bang implementation to succeed.
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SAP

5 Tips for Improving Collaboration

Published By: Microsoft Office 365     Published Date: Nov 03, 2016
Going with a single-vendor collaboration platform is an easy call, right? Employees can communicate clearly, information is shared easily, and processes are streamlined. When improving collaboration in your enterprise, here are five core areas to focus on: Saving time and increasing productivity Lowering costs and complexity Ensuring end-to-end security compliance Scaling at your own pace Having administrative control In this free eBook, learn how a single-vendor platform helps you achieve these goals.
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Microsoft Office 365
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