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Agile Business – The New Directive for IT

Published By: NTT Ltd.     Published Date: Aug 15, 2019
As businesses are driven to digital transformation by changing market forces and customer expectations, many are looking to new technologies, including new infrastructure environments, as enablers. As a result, we are seeing a near-universal appetite for hybrid outcomes as business functions are executed across multiple on-premises and external infrastructure environments in pursuit of agility, cost, performance and other business benefits. Hybrid IT has become a key strategic imperative for a large portion of enterprises, impacting their IT objectives and expectations, and likely leading to new engagements with service provides for help designing, building and operating hybrid environments.
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NTT Ltd.

Unwrapping Holiday Fraud: Insights to Protect Your Business & Drive eCommerce Revenue

Published By: Riskified     Published Date: Nov 04, 2019
To maximize success, eCommerce merchants need to be familiar with the unique shopping behavior and fraud trends of the holiday season. We’ve identified six key ‘sub-seasons’ and insights pertaining to geographies, channels and shipping methods - to give actionable tips to ensure a safe and profitable season. This report explores how merchants can stay competitive and boost revenue, while meeting the sophisticated expectations of holiday shoppers. What you will get from this report: 1. Tools to enable more cross-border eCommerce: Get insights to help you capitalize on the holiday season’s opportunities 2. Fraud trends for different segments of the holiday season: Better manage risk during the most lucrative quarter for eCommerce merchants 3. Insights on six key holiday sub-seasons: Identify unique consumer preferences to boost revenue
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Riskified

The race for customers comes down to one thing: who knows them best

Published By: Experian     Published Date: Sep 26, 2019
"We are in an age of unprecedented opportunity, where ubiquitous data and new technologies are shaping the world and dramatically changing the way consumers interact with businesses like yours. The rise of fintech companies is driving competition, e-commerce has raised the bar for digital experiences, fraud is at an all-time high, and there is pressure to grow your business. You need to meet these challenges head on and do it in a way that can scale with the increasing volume — and value — of customers. All while meeting and exceeding customer expectations. We believe rapid, sustainable growth can be fuelled by acquiring the right customers and delivering customer experiences that align with their expectations. To succeed you need a comprehensive, unified view into your customers and their needs. As a business leader, how do you achieve these objectives? What can you do to attract and acquire new customers? What tools do you need to quickly act on insights and to make consistent, relev
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Experian

Consumer Loss Barometer

Published By: KPMG     Published Date: Oct 15, 2019
Consumers have become more educated about the value of data and cyber risks associated with it. As consumer awareness increases so does their expectations of trust and digital security. Read now KPMG's report Trust in the time of disruption to understand the cybersecurity gap that exists between consumers and organisations, and what asset management and financial services firms as a whole can do to close the trust gap.
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KPMG

Evolving Asset Management Regulation report: A sea of voices

Published By: KPMG     Published Date: Oct 15, 2019
The asset and fund management industry has grown signifcantly in the last decade, with surveys indicating about 65 percent growth since 2007, to over USD 80 trillion in assets under management worldwide. As its importance to the world financial system – linking those with money to invest with enterprises and activities that require funding – is increasingly recognized, so both the industry and the regulators that police the sector become more prominent. The industry and regulators are coming under pressure from a range of “external” voices – demanding investors and consumer groups, clamoring political and economic needs, changing priorities and hopes of civil society, an increasingly noisy press, the explosion in social media and the rapid growth of new technologies. This sea of voices is directly influencing the regulatory agenda and increasing expectations on the industry. A fundamental rethink of firms’ mindset and investment offerings is required.
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KPMG

Innovación satelital: Conectar a Perú en la tierra y en el mar

Published By: SES     Published Date: Aug 01, 2019
Descubra cómo una empresa de comunicaciones está llevando conectividad a las zonas más remotas de Perú. Desde una flota de pesca costera hasta un poblado al que solo se puede acceder en avión, Axesat está entregando soluciones por satélite y cubertura 4G a zonas a las que antes era imposible llegar. El CEO de Axesat describe cómo, en asociación con SES Networks, la empresa puede aumentar el comercio y la conectividad en Perú.
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SES

Opiniones de expertos: 5G y la sociedad hiperconectada

Published By: SES     Published Date: Aug 01, 2019
Este blog de nuestro vicepresidente de Desarrollo Tecnológico e Innovación ofrece la opinión de un experto sobre la revolución 5G. Descubra el impacto que tendrá la arquitectura 5G sobre nuestra futura sociedad «hiperconectada». Además, explore casos de uso que incluyen comunicaciones masivas tipo máquina, comunicaciones mejoradas de banda ancha móvil y baja latencia.
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SES

Insights de especialistas: A rede 5G e a sociedade hiperconectada

Published By: SES     Published Date: Aug 01, 2019
Este artigo de blog, escrito por nosso VP de Desenvolvimento e Inovação Tecnológicos, apresenta insights de especialistas sobre a revolução da rede 5G. Descubra o impacto que a arquitetura da rede 5G terá na nossa sociedade "hiperconectada" do futuro. Conheça casos de uso como comunicações massivas por máquina, maior largura de banda móvel e comunicações com baixa latência.
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SES

Inovação de satélite: Conectando o Peru por terra e mar

Published By: SES     Published Date: Aug 01, 2019
Descubra como uma empresa de comunicações está levando conectividade às áreas mais remotas do Peru. De uma frota de pesca offshore a uma vila acessível apenas por avião, a Axesat está levando soluções de satélite e cobertura de rede 4G a áreas que eram impossíveis de alcançar antes. O CEO da Axesat descreve como a empresa, em parceria com a SES Networks, consegue ampliar o comércio e a conectividade no Peru
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SES

The ATS Buyer's Guide

Published By: Workable     Published Date: Oct 09, 2019
Do you need an ATS? Broadly speaking, we’ve found three common scenarios driving the search for a better way to hire: Growing pains - companies with growing pains are typically looking for some predictability and structure across candidate sourcing and hiring. Drowning in email and spreadsheets - companies are looking for more efficient ways to manage candidates and collaborate as a team Outdated software - companies are looking for a modern, efficient approach to deliver on the original promise of an ATS A modern ATS, chosen with the right criteria, will relieve these common pain points. Take a step back and think about how your recruiting could be improved with the right tool.
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Workable

Insight for retailers: Protecting your brand

Published By: KPMG     Published Date: Jun 06, 2019
As rising consumer expectations ramp up reputational risk, retailers need to keep up to date with regulatory developments. This report provides a comprehensive overview. Read the report to find out: • what customers care about that could affect your reputation • which regulations you must comply with to manage reputational and financial risk • why brand and reputation is a top concern for UK CEOs.
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KPMG

Report: Cyber security consumer loss barometer

Published By: KPMG     Published Date: Jun 06, 2019
Find out why cyber security must be embedded into commercial strategy. With focused insight on the economics of trust for financial services, automotive, mobile and retail organisations. Read the report to understand: • how consumer expectations are shifting on the topic of digital trust • how well the priorities of consumers and security executives align • what it takes for consumers to stay with a brand when things go wrong.
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KPMG

Insight: Customer Centricity and the COO

Published By: KPMG     Published Date: Jun 10, 2019
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations. Read this report to find out: • how to create customer-centric operations to deliver the customer experience • the eight essential components of a connected, customer-centric enterprise • why alignment between the COO and CIO is essential • five key steps to start transforming operations to drive growth and create value.
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KPMG

Three Steps to Easier Patient Visits and Better Practice Outcomes

Published By: Nextgen     Published Date: Sep 25, 2019
Your practice can save time and money by delivering on patient expectations. You can better keep up with regulatory demands and reporting requirements—and avoid unsatisfied and unresponsive patients—when you employ best practices that address patient needs. In this eBook, you’ll learn strategies to avoid missed revenue and save staff effort by using smart efficiency improvements, such as checking insurance information up front. You’ll also learn how you can get back to caring for patients, not chasing payments—and the secret to achieving strong financial outcomes. Finally, you’ll discover how you can get paid quickly, easily, and fully—all while addressing your patient demands for an improved, more efficient experience.
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Nextgen

Irresistible Customer Experiences with Oracle Infinity

Published By: Oracle     Published Date: Sep 26, 2019
The digital world produces data at an unprecedented scale and velocity. According to Gartner, by 2020 there will be more than 26 billion connected devices, producing exponentially more data. How can businesses understand and leverage this data so they can successfully adapt to changing customer expectations and business dynamics?
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Oracle

Forrester Research on DevOps Quality Metrics that Matter

Published By: Tricentis     Published Date: Aug 19, 2019
The way that we develop and deliver software has changed dramatically in the past 5 years—but the metrics we use to measure quality remain largely the same. Despite seismic shifts in business expectations, development methodologies, system architectures, and team structures, most organizations still rely on quality metrics that were designed for a much different era. Every other aspect of application delivery has been scrutinized and optimized as we transform our processes for DevOps. Why not put quality metrics under the microscope as well? Are metrics like number of automated tests, test case coverage, and pass/fail rate important in the context of DevOps, where the goal is immediate insight into whether a given release candidate has an acceptable level of risk? What other metrics can help us ensure that the steady stream of updates don’t undermine the very user experience that we’re working so hard to enhance? To provide the DevOps community an objective perspective on what quality
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Tricentis

AA Ireland Transforms Itself and Insures Predictable Success

Published By: TIBCO Software     Published Date: Jul 22, 2019
AA Ireland specializes in home, motor, and travel insurance and provides emergency rescue for people in their homes and on the road, attending to over 140,000 car break downs every year, 80% of which are fixed on-the-spot. “In each of the last five years, the industry lost a quarter billion in motor insurance," says Colm Carey, chief analytics officer. "So, there's a huge push for new data, models, ways to segment and pick profitable customer types—and get a lot more sophisticated. Our goal is to optimize pricing, understand the types of customers we're bringing, and the types we're trying to attract. We would like to tie that across the business. Marketing will run a campaign, trying to attract a lot of customers, but maybe they're not the right type. "We wanted to step away from industry standard software and go with something that was powerful and future-proof. In 2016, we had an opportunity to analyze all software. We chose the TIBCO® System of Insight with TIBCO BusinessWorks™ i
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TIBCO Software

The Customer Service Expectations Report

Published By: Kustomer     Published Date: Nov 04, 2019
The 2019 customer service report explores the findings from a recent survey on what consumers expect from customer service, and the impact of bad support. Download to learn more.
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Kustomer

SLAs: The Foundation for Stronger Customer Relationships

Published By: ConnectWise     Published Date: Aug 22, 2019
Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.
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ConnectWise

The Art of the Perfect Sales Proposal

Published By: ConnectWise     Published Date: Aug 22, 2019
Expert quotes carefully balance content and design, and logo placement is consistent throughout all communications. The mission is to make the quote easy to read and comprehend. There are standards, and nothing goes out unless it meets those expectations. ConnectWise offers a quote and proposal automation solution that’s dedicated 8+ years (and counting) to making it simple to deliver quotes that win. We’re well-heeled and ready to serve as your proposal guru. Follow these steps to find your path to quoting success.
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ConnectWise

Webinar: Proving the Value of an ERM Program

Published By: Resolver     Published Date: Nov 01, 2019
As risk professionals, you’re tasked with the responsibility to minimize and mitigate risk, all while battling skeptical and reluctant executives for increased budget and more resources. The risk management paradox is a tough pill to swallow. When you’re doing your job well, nobody notices. And when something goes wrong, you’re the scapegoat. So, how do you prove the value of something not happening? In partnership with The Risk Management Society (RIMS), Resolver hosted a webinar to answer questions many risk managers struggle with: - How do you prove the value of an ERM program? - Who is ultimately responsible for risk management? - What metrics and KRIs should you track to measure the impact of your ERM program? - How do you encourage risk-based decision making across the enterprise? - How can technology be leveraged to maximize the value of an ERM program? Complete the form for access to the full webinar video that will help your team make the case for an ERM program.
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Resolver

How to Sell Your Cloud Migration Strategy to Your Biggest Critics

Published By: Rackspace     Published Date: Nov 06, 2019
Insights into avoiding migration regret amongst CxO’s: The decision to move business workloads and applications to the cloud impacts all parts of the business and isn’t a decision isolated to the IT team. Our latest research study on the different motives, concerns and experiences of executive peers and business stakeholders when securing buy-in for a strategic IT move found 97% of C-level executives in ANZ suffered from migration regret during their first cloud migration. Packed with telling hindsight, over 200 c-suite executives shared their expectations and experiences during the cloud migration journey. They reveal what they would have done differently - namely enhanced communication and a clear plan of action - and offer practical advice to help others get buy-in internally and secure funding to support a move to the cloud.
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Rackspace

The 2020 Vision: The Next Decade for Enterprise Analytics

Published By: MicroStrategy     Published Date: Nov 08, 2019
The use of analytics has exploded across business, and the value it already has delivered has heightened executives' expectations. Now data can be processed in real time to meet a constantly widening range of analytic needs. How your organization utilizes them in the next decade will be essential to your success. These developments come at an opportune time. Organizations are being over-whelmed by the rivers of data generated by applications and systems on-premises or flowing in via the cloud. At the same time, the cost of computational power has declined dramatically, making it practical to apply analytics and generate information on just about anything. But no advance comes without challenges. While the widespread availability of analytics has created seemingly valuable insights, executives and managers are finding that those insights are not easily linked to steps that will improve business outcomes or optimize actions. So the challenge is to make analytics impactful in eve
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MicroStrategy

The 2020 Vision: The Next Decade for Enterprise Analytics

Published By: MicroStrategy     Published Date: Nov 08, 2019
The use of analytics has exploded across business, and the value it already has delivered has heightened executives' expectations. Now data can be processed in real time to meet a constantly widening range of analytic needs. How your organization utilizes them in the next decade will be essential to your success. These developments come at an opportune time. Organizations are being over-whelmed by the rivers of data generated by applications and systems on-premises or flowing in via the cloud. At the same time, the cost of computational power has declined dramatically, making it practical to apply analytics and generate information on just about anything. But no advance comes without challenges. While the widespread availability of analytics has created seemingly valuable insights, executives and managers are finding that those insights are not easily linked to steps that will improve business outcomes or optimize actions. So the challenge is to make analytics impactful in eve
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MicroStrategy

Petróleo e Gás na América Latina

Published By: TIBCO Software     Published Date: Sep 16, 2019
A indústria de petróleo está sendo transformado de maneira dinâmica graças ao poder de conexão da Internet, aos avanços nos sensores conectados remotamente e às possibilidades que o machine learning e a inteligência artificial (IA) oferecem. À medida que a busca por hidrocarbonetos e fontes alternativas de energia se estende a ambientes mais profundos e hostis, operadores, empresas de serviços e proprietários de ativos estão aproveitando os avanços tecnológicos para garantir que seus funcionários estejam mais seguros, seus campos sejam mais produtivos e seus ativos operem com eficiência máxima.
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TIBCO Software
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